PRIMARY PURPOSE:

For the Company’s nationwide telecommunications network, proactively monitor and maintain the network’s maximum availability and integrity at all times.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Monitor and maintain the integrity of Kinder Morgan’s telecommunication network (including but not limited to digital/analog microwave, MPLS, VSAT, DSL, PL)
• Utilize software and hardware tools (including but not limited to Solar Winds, Cisco, Juniper, NEC, Nortel, and microwave EMS) to identify, diagnose and drive resolution of problems and factors affecting network integrity
• On a regular basis, perform complex testing and analysis of all elements of the telecommunications network to include data, voice, video and SCADA
• Apply problem solving skills and break down complex problems into solvable segments
• Regular and direct interface with customers, vendors, field technicians and network engineers (internal and external)
• Accurately and effectively document network troubles utilizing current problem resolution (ticketing) system
• Ensure smooth transition of shift turnovers through verbal and written communication
• Ensure ongoing improvement through evaluation of current processes
• Maintain accurate and current contact information with supervisor and department members
• Deal with a wide variety of people and personalities with tact, courtesy and professionalism
• Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully
• Maintain a regular, dependable attendance, and high level of performance
• Maintain a high regard for personal safety, the safety of company assets and employees, and the general public
• Will work non-traditional hours (shift rotation is required to maintain a 24x7x365 operation); shift change may occur with little advance notice
• May be required to carry a company-provided cell phone/pager and be available to respond during working hours and occasionally during non-working hours
• Other daily, weekly and monthly duties, and special projects as assigned

Other responsibilities: The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned.

Position Requirements

MINIMUM REQUIREMENTS:

Education:

• High school diploma or equivalent experience is required
• Associate or Bachelor's degree in a telecommunications field is desirable

EXPERIENCE/SPECIFIC KNOWLEDGE:

• Minimum 1 to 3 years direct work experience in network operations or telecommunications with proven troubleshooting skills in the area of telecommunications and data networks
• Working knowledge of data, voice, video and SCADA network components
• Proficient with OSS applications, and incident tracking systems
• Proficient in Microsoft applications (Word, Excel, Outlook) for the purpose of word processing, spreadsheets and information retrieval
• Must possess and maintain a valid driver license and a driving record satisfactory to the Company and its insurers
• Must be able to perform all essential functions of the job

COMPETENCIES, SKILLS AND ABILITIES:

• Ability to work with a team, take direction from supervisor(s), focus attention on details, follow work rules and adhere to work schedules
• Strong analytical skills and logical thought processes, with ability to identify and resolve complex network problems
• Ability to perform multiple tasks with strict, and often short, deadlines in a technologically diverse and fast-paced environment
• Organize and prioritize daily work, and maintain strict confidentiality
• Excellent oral and written communication and interpersonal skills, including the ability to effectively communicate with individuals at all levels of the organization as well as external customers
• Possess a positive attitude and have ability to handle negative situations in a logical and professional manner
• Adaptable to organizational change
• Ability to identify expectations in an employee/employer relationship
• Possess and utilize excellent customer relations skills
• Highly self-motivated with ability to perform the required and expected duties with minimal supervision

WORKING CONDITIONS:

• Overtime is required and anticipated
• 24x7x365 operation; scheduled rotating shift work; shift change may occur with little advance notice
• Secured, control center environment
• Teamwork environment
• Less than 10% travel anticipated

PREFERRED EXPERIENCE, SKILLS, ETC.:

• Understanding of gas pipeline monitoring helpful
• Telecommunication or IP networking-oriented certification, or progress toward certification desirable
• Experience working in a 24x7x365 environment highly desirable

*Position may be filled at various levels depending on experience and job skills of successful candidate.

This position includes a discretionary annual incentive plan.

Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following: health care benefits including medical, prescription drug, dental, and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid holidays; a flexible work schedule and many voluntary benefit plans.

Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, genetic information, citizenship or status as a protected veteran or any other legally protected status.

LI-Hybrid

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.