H-1B Visa Customer Experience Agent Jobs
Customer Experience Agent roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as business, communications, or information systems. Large tech, e-commerce, and financial services employers file LCAs regularly for these roles, making sponsored positions more available than most applicants expect.
Find H-1B Visa Customer Experience Agent JobsOverview
Showing 5 of 44+ Customer Experience Agent jobs
See all 44+ Customer Experience Agent Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Agent roles.
Get Access To All JobsINTRODUCTION
Join Our Team: Customer Experience Agent
LOCATION: On-site in Davenport, Iowa
Class Start Date: July 13, 2026
MidAmerican Energy Company is looking for passionate individuals to join our Customer Experience team. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a company driving the future of energy, this is your moment.
Obsessively, Relentlessly At Your Service
It’s not just a catchy phrase. It’s the core of our company culture. It underscores our passion for our customers and communities we serve and defines our commitment to excellence.
ROLE AND RESPONSIBILITIES
As a Customer Experience Agent, you'll be the voice of MidAmerican—supporting residential customers with billing, service orders, credit inquiries, and emergency situations, dispatch our front-line crews and much more. You’ll work in a collaborative, tech-enabled workspace and receive comprehensive training to help you succeed.
Through our corporate citizenship program, CARES, our business contributes to every facet of the communities we serve – through employee volunteers, partnerships with local organizations, donations and more. CARES stands for Community Enhancement, Arts and Culture, Environmental Respect, Education/STEM and Safety.
Your responsibilities include:
- Handling customer inquiries with empathy and efficiency
- Placing service and emergency orders using internal systems
- Resolving billing and credit questions
- Researching and following up on customer accounts
- Supporting team operations and taking on additional tasks as needed
TRAINING & SCHEDULE
We invest in your success from day one.
Training: Monday–Friday, 8:30 AM–5:00 PM for approximately 18–20 weeks. Mandatory occasional overtime may be required during training.
Post-Training Shifts: Assigned schedules vary and may include first or second shifts Monday–Friday between 7:00 AM–9:00 PM and Saturday between 7:00 AM–5:00 PM; all assigned shifts are based on seniority and business needs.
Note: All shifts are assigned based on seniority and business needs.
Scheduling Requirements: Weekend, holiday, and on-call rotations are required.
Holiday Scheduling: Holiday schedules are assigned based on seniority.
Weekend Work: Employees are assigned a regular schedule that often includes a weekend day.
Storm Support: May require working extended shifts of up to 12 hours during major storm events.
WHAT WE OFFER
We believe in rewarding great work and supporting your growth:
- Competitive pay
- Comprehensive benefits (medical, dental, vision)
- 401(k) retirement savings plan
- Education reimbursement
- Career development opportunities
- Environmentally focused
- State-of-the-art training facilities
- Community engagement opportunities through volunteering with CARES
- Paid time off
- Employee assistance program
BASIC QUALIFICATIONS
We’re looking for candidates who are customer-focused, tech-savvy, and ready to grow.
Required:
- A completed high school diploma, GED or high school equivalency diploma, is required
- 12 months of customer service or service industry experience
- Strong communication and interpersonal skills
- Accurate keyboarding and basic Microsoft Outlook proficiency
- Analytical thinking and problem-solving ability
- Flexibility for varied shifts in a 24/7 environment
- Ability to remain seated in workstations for extended periods
- High attention to detail and multitasking skills
ADDITIONAL INFO
MidAmerican Energy Company conducts and verifies qualifications are met through a pre-employment background check and drug screen.
Additionally, MidAmerican Energy Company is a drug-free workplace, and employees are subject to random drug screens.
Employees must be able to perform the essential functions of the position, with or without an accommodation.
Resume required with application.
All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.
MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.
INTRODUCTION
Join Our Team: Customer Experience Agent
LOCATION: On-site in Davenport, Iowa
Class Start Date: July 13, 2026
MidAmerican Energy Company is looking for passionate individuals to join our Customer Experience team. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a company driving the future of energy, this is your moment.
Obsessively, Relentlessly At Your Service
It’s not just a catchy phrase. It’s the core of our company culture. It underscores our passion for our customers and communities we serve and defines our commitment to excellence.
ROLE AND RESPONSIBILITIES
As a Customer Experience Agent, you'll be the voice of MidAmerican—supporting residential customers with billing, service orders, credit inquiries, and emergency situations, dispatch our front-line crews and much more. You’ll work in a collaborative, tech-enabled workspace and receive comprehensive training to help you succeed.
Through our corporate citizenship program, CARES, our business contributes to every facet of the communities we serve – through employee volunteers, partnerships with local organizations, donations and more. CARES stands for Community Enhancement, Arts and Culture, Environmental Respect, Education/STEM and Safety.
Your responsibilities include:
- Handling customer inquiries with empathy and efficiency
- Placing service and emergency orders using internal systems
- Resolving billing and credit questions
- Researching and following up on customer accounts
- Supporting team operations and taking on additional tasks as needed
TRAINING & SCHEDULE
We invest in your success from day one.
Training: Monday–Friday, 8:30 AM–5:00 PM for approximately 18–20 weeks. Mandatory occasional overtime may be required during training.
Post-Training Shifts: Assigned schedules vary and may include first or second shifts Monday–Friday between 7:00 AM–9:00 PM and Saturday between 7:00 AM–5:00 PM; all assigned shifts are based on seniority and business needs.
Note: All shifts are assigned based on seniority and business needs.
Scheduling Requirements: Weekend, holiday, and on-call rotations are required.
Holiday Scheduling: Holiday schedules are assigned based on seniority.
Weekend Work: Employees are assigned a regular schedule that often includes a weekend day.
Storm Support: May require working extended shifts of up to 12 hours during major storm events.
WHAT WE OFFER
We believe in rewarding great work and supporting your growth:
- Competitive pay
- Comprehensive benefits (medical, dental, vision)
- 401(k) retirement savings plan
- Education reimbursement
- Career development opportunities
- Environmentally focused
- State-of-the-art training facilities
- Community engagement opportunities through volunteering with CARES
- Paid time off
- Employee assistance program
BASIC QUALIFICATIONS
We’re looking for candidates who are customer-focused, tech-savvy, and ready to grow.
Required:
- A completed high school diploma, GED or high school equivalency diploma, is required
- 12 months of customer service or service industry experience
- Strong communication and interpersonal skills
- Accurate keyboarding and basic Microsoft Outlook proficiency
- Analytical thinking and problem-solving ability
- Flexibility for varied shifts in a 24/7 environment
- Ability to remain seated in workstations for extended periods
- High attention to detail and multitasking skills
ADDITIONAL INFO
MidAmerican Energy Company conducts and verifies qualifications are met through a pre-employment background check and drug screen.
Additionally, MidAmerican Energy Company is a drug-free workplace, and employees are subject to random drug screens.
Employees must be able to perform the essential functions of the position, with or without an accommodation.
Resume required with application.
All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.
MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.
See all 44+ H-1B Visa Customer Experience Agent Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Experience Agent Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Experience Agent
Verify your degree supports specialty occupation
H-1B approval hinges on proving the role requires your specific degree field. Pull the O*NET profile for Customer Experience Agent roles and confirm your degree field maps directly to the listed knowledge requirements before applying.
Filter employers by LCA filing history
Use Migrate Mate to search Customer Experience Agent roles by employers who have active LCA filings for this occupation code. That history shows which companies have already cleared the DOL certification step for this exact role type.
Target E-Verify enrolled employers early
If you're on OPT and transitioning to H-1B, your employer must be E-Verify enrolled for your STEM extension or cap-gap to hold. Confirm E-Verify status before your offer letter stage, not after.
Document customer-facing specialization in your resume
USCIS scrutinizes whether a Customer Experience Agent role genuinely requires a bachelor's degree. Highlight technical systems you manage, cross-functional escalation workflows, or data analysis responsibilities that distinguish the position from general customer service work.
Clarify the prevailing wage tier before negotiating
Look up your job title and work location on the OFLC Wage Search before salary discussions. Employers file LCAs at a specific wage level, and an offer below the certified prevailing wage will fail DOL review regardless of what you negotiate.
Request the H-1B filing timeline in writing
After an offer, ask your employer to confirm whether they'll use premium processing through USCIS, which shortens the adjudication window to 15 business days. Ambiguity here has cost applicants their cap-year slot when standard processing ran long.
H-1B Visa Customer Experience Agent: Frequently Asked Questions
Does a Customer Experience Agent role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. USCIS requires that the role normally requires at least a bachelor's degree in a specific field, not just any degree. Roles focused on technical support, CRM platform management, or data-driven customer operations are more defensible than general service coordination roles. Your employer's job description needs to reflect that degree-level knowledge is a core requirement.
Which industries sponsor H-1B visas most often for Customer Experience Agent positions?
Tech companies, financial services firms, e-commerce platforms, and SaaS businesses file the most LCAs for customer experience roles because their products require agents with technical fluency and systems knowledge. These employers already have immigration infrastructure in place. Migrate Mate filters Customer Experience Agent listings by verified LCA filing history so you can focus your search on employers who sponsor.
Can my employer file my H-1B petition if I'm currently on OPT?
Yes. If you're on OPT and your employer files your H-1B petition before April 1 for the following fiscal year, your OPT authorization can bridge the gap through October 1 under the cap-gap rule. Your employer must be E-Verify enrolled for this extension to apply. USCIS automatically extends your work authorization during the cap-gap period without requiring a separate filing.
What wage level will my employer likely certify on the LCA for a Customer Experience Agent role?
Most employers certify at Level 1 or Level 2 on the OFLC Wage Search scale for entry to mid-level customer experience roles, reflecting typical education and experience requirements for the position. Level depends on supervisory duties, complexity, and geographic market. Employers can't pay below the certified prevailing wage, so reviewing the OFLC Wage Search for your specific location before negotiations is practical, not optional.
What happens to my H-1B status if my employer terminates me after sponsoring my visa?
USCIS allows a 60-day grace period after involuntary termination to find a new sponsoring employer, transfer your H-1B to them, or change status. Your new employer files an H-1B transfer petition, which lets you start working immediately upon filing rather than waiting for approval. Acting within the 60-day window is critical since unlawful presence begins accumulating after it expires.