H-1B Visa Servicenow Business Analyst Jobs

Job Title: ServiceNow Business Analyst

Location: Boston, MA (Onsite)

Job Description:

The IT Business Analyst applies strong communication analytical and problem-solving skills to help make sound business and technology decisions.

They work proactively with stakeholders to identify innovative and practical solutions and technologies that enhance business processes and address business challenges.

This role is pivotal in ensuring IT's understanding of business requirements.

The successful candidate is an energetic empathetic thoughtful professional who is an exceptional communicator and has a strong record of getting things done.

The IT Business Analyst's primary role is to elicit analyze specify confirm and articulate the business needs of stakeholders be they customers or end users.

This includes interviewing stakeholders and compiling user requirements to understand how technology solutions support and satisfy their needs.

They are a quick learner and a versatile and adaptable member of a project team who can readily take on additional responsibilities and other duties as needed to ensure the team's success.

Responsibilities

• Scope Design Plan
• Collaborate with project sponsors to determine project scope and vision and develop project and program proposals.
• Gather and prioritize user requirements via workshops questionnaires surveys site visits workflow storyboards use cases scenarios and other methods.

• Help translate user requirements into workable options and communicate these back to the business stakeholders.

• Implementation

• Communicate changes enhancements and modifications of business requirements both verbally and through written documentation to project managers sponsors and other stakeholders to ensure shared understanding of issues and solutions.

• Participate in the quality assurance and user acceptance testing of deployed solutions to ensure features and functions have been enabled and optimized.

• Operational Management

• Analyze and verify requirements for completeness consistency comprehensibility feasibility and conformity to standards.
• Produce context models process models specifications diagrams and charts to communicate with customers and guide developers and/or the project team develop and conduct peer reviews of business requirements to confirm accurate interpretation of requirements.
• Build trust and collaboration by being present onsite and engaging directly with colleagues and various constituents.
• Complete other responsibilities as assigned.

Basic Qualifications

Minimum of two years postsecondary education or relevant work experience is required.

Preferred Qualifications and Skills

The following are preferred:

• Experience with a variety of business analysis techniques in a software development environment.
• Successful participation in at least one implementation of a major project process or system.
• Skilled at managing multiple initiatives simultaneously and meeting deadlines.
• Proficiency with foundational project management tools for example Microsoft Office ServiceNow Jira or other Agile board planning tools and techniques.
• Familiarity with ServiceNow Service Management Field Service Management or Performance Analytics.
• Familiarity with the administration features of Smartsheet or Jira.
• Experience in facilitating or supporting creation of effective program status reporting performance reporting and project dashboards.
• Demonstrated adaptability composure under pressure strong problem-solving skills and professionalism.
• Experience working on Agile projects.

Skills

Mandatory Skills: Business Architecture, Business Process Design, Mapping, Jira Service Desk, ServiceNow-Event Management

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Compensation range: $80,000.00 to $115,000.00 per year

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it.

Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same.