H-1B Visa Customer Experience Analyst Jobs
H-1B visa jobs for Customer Experience Analyst roles are posted by employers who file Labor Condition Applications with DOL, certifying they'll pay the prevailing wage for your worksite. These positions typically require a bachelor's degree in business, psychology, marketing, or a related field, qualifying them as specialty occupations under H-1B rules.
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Get Access To All JobsAbout us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Description
We are seeking a Customer Experience (CX) Measurement Senior Analyst to join our Customer Research & Testing team. This role combines customer experience analytics, customer research, and experimentation to uncover actionable insights that improve digital & product experiences, plus business outcomes.
In this role, you will be responsible for connecting, analyzing, and interpreting behavioral and experience data to understand how customers engage with our product suite. This individual will move beyond reporting baseline insights into investigating why behaviors are occurring, where customers experience friction, and what opportunities exist to improve the experience.
The ideal candidate is naturally curious about customer behavior and experienced in using web and product analytics platforms - particularly Amplitude - to explore customer journeys, identify behavioral patterns, uncover experience gaps, evaluate product performance, and investigate emerging questions from product, design, research, and business stakeholders.
Ultimately, you will ensure the connectivity between CX insights and Performance data, bridging customer analytics with customer feedback and research findings; you will translate complex behavioral data into clear insights, implications, and recommendations that teams can use to make informed product and design decisions.
Unlike traditional analytics roles focused primarily on reporting and dashboard development, this position sits within a research team and is responsible for using analytics as a research method to understand user behavior, validate hypotheses, measure experience changes, and support evidence-based decision making.
Key Responsibilities:
- Analyze customer experience behavior across web and app experiences to identify patterns, friction points, unmet needs, and opportunities for improvement – potential to engage with channels outside of digital.
- Access, connect, and interpret multiple data sources to develop a more holistic understanding of customer behavior and experience – both solicited and unsolicited customer feedback.
- Use Amplitude and other behavioral analytics tools to investigate customer journeys, funnels, conversion, engagement, abandonment, and feature adoption, to then map where CX improvements can be accelerated.
- Develop and govern CX measurement and analytics frameworks across key experiences, including CSAT, NPS, CES, behavioral measures, and operational KPIs.
- Identify experience driver analysis, the operational, behavioral, and experience factors that have the greatest influence on customer outcomes.
- Translate behavioral signals into meaningful customer insights and clear recommendations, moving beyond what happened to explain why it matters and what teams should do next.
- Partner with researchers to combine quantitative behavioral data with qualitative research and Voice of Customer insights, creating stronger and more comprehensive customer stories.
- Develop and test hypotheses about customer behavior using behavioral analytics, experimentation, and research methodologies, aligning with UX researchers for design-focused implications.
- Conduct deep-dive analyses around priority digital experiences, customer journeys, product launches, and emerging experience issues, including breakdowns of segmentation and cohort splits.
- Evaluate pre- and post-launch behavior to understand whether product and design changes are delivering the intended customer experience and business outcomes.
- Design, support, and evaluate testing experiments - A/B and multivariate - translating results into actionable recommendations.
- Establish CX measurement strategies including baselines, targets, benchmarks, and pre/post measurement approaches to determine whether experience improvements are producing measurable impact.
- Define measurement approaches and success criteria for digital experiences, while building targeted analyses, visualizations, and supporting reporting when needed, while maintaining an emphasis on interpretation and insight generation rather than dashboard production.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
Required Qualifications:
- Bachelor's degree in Human-Computer Interaction, Psychology, Market Research, Analytics, Business, Social Sciences, or a related field.
- 3+ years of experience in customer and/or digital analytics, UX research, product research, customer insights, or related disciplines.
- Advanced experience with digital analytics tools to analyze digital customer behavior.
- Experience conducting web or product analytics for transactional digital experiences such as e-commerce, healthcare, financial services, self-service applications, or other conversion-oriented platforms.
- Experience designing, supporting, and interpreting A/B testing and experimentation programs.
- Excellent communication, storytelling, and stakeholder management skills.
- Experience partnering with UX research, CX research, or product research teams.
- Familiarity with survey research, Voice of Customer programs, or qualitative research methodologies.
- Experience working in healthcare, financial services, e-commerce, or other highly regulated industries.
- Knowledge of SQL and data exploration techniques.
Preferred Qualification:
- Advanced experience using Amplitude to analyze digital customer behavior.
About us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Description
We are seeking a Customer Experience (CX) Measurement Senior Analyst to join our Customer Research & Testing team. This role combines customer experience analytics, customer research, and experimentation to uncover actionable insights that improve digital & product experiences, plus business outcomes.
In this role, you will be responsible for connecting, analyzing, and interpreting behavioral and experience data to understand how customers engage with our product suite. This individual will move beyond reporting baseline insights into investigating why behaviors are occurring, where customers experience friction, and what opportunities exist to improve the experience.
The ideal candidate is naturally curious about customer behavior and experienced in using web and product analytics platforms - particularly Amplitude - to explore customer journeys, identify behavioral patterns, uncover experience gaps, evaluate product performance, and investigate emerging questions from product, design, research, and business stakeholders.
Ultimately, you will ensure the connectivity between CX insights and Performance data, bridging customer analytics with customer feedback and research findings; you will translate complex behavioral data into clear insights, implications, and recommendations that teams can use to make informed product and design decisions.
Unlike traditional analytics roles focused primarily on reporting and dashboard development, this position sits within a research team and is responsible for using analytics as a research method to understand user behavior, validate hypotheses, measure experience changes, and support evidence-based decision making.
Key Responsibilities:
- Analyze customer experience behavior across web and app experiences to identify patterns, friction points, unmet needs, and opportunities for improvement – potential to engage with channels outside of digital.
- Access, connect, and interpret multiple data sources to develop a more holistic understanding of customer behavior and experience – both solicited and unsolicited customer feedback.
- Use Amplitude and other behavioral analytics tools to investigate customer journeys, funnels, conversion, engagement, abandonment, and feature adoption, to then map where CX improvements can be accelerated.
- Develop and govern CX measurement and analytics frameworks across key experiences, including CSAT, NPS, CES, behavioral measures, and operational KPIs.
- Identify experience driver analysis, the operational, behavioral, and experience factors that have the greatest influence on customer outcomes.
- Translate behavioral signals into meaningful customer insights and clear recommendations, moving beyond what happened to explain why it matters and what teams should do next.
- Partner with researchers to combine quantitative behavioral data with qualitative research and Voice of Customer insights, creating stronger and more comprehensive customer stories.
- Develop and test hypotheses about customer behavior using behavioral analytics, experimentation, and research methodologies, aligning with UX researchers for design-focused implications.
- Conduct deep-dive analyses around priority digital experiences, customer journeys, product launches, and emerging experience issues, including breakdowns of segmentation and cohort splits.
- Evaluate pre- and post-launch behavior to understand whether product and design changes are delivering the intended customer experience and business outcomes.
- Design, support, and evaluate testing experiments - A/B and multivariate - translating results into actionable recommendations.
- Establish CX measurement strategies including baselines, targets, benchmarks, and pre/post measurement approaches to determine whether experience improvements are producing measurable impact.
- Define measurement approaches and success criteria for digital experiences, while building targeted analyses, visualizations, and supporting reporting when needed, while maintaining an emphasis on interpretation and insight generation rather than dashboard production.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
Required Qualifications:
- Bachelor's degree in Human-Computer Interaction, Psychology, Market Research, Analytics, Business, Social Sciences, or a related field.
- 3+ years of experience in customer and/or digital analytics, UX research, product research, customer insights, or related disciplines.
- Advanced experience with digital analytics tools to analyze digital customer behavior.
- Experience conducting web or product analytics for transactional digital experiences such as e-commerce, healthcare, financial services, self-service applications, or other conversion-oriented platforms.
- Experience designing, supporting, and interpreting A/B testing and experimentation programs.
- Excellent communication, storytelling, and stakeholder management skills.
- Experience partnering with UX research, CX research, or product research teams.
- Familiarity with survey research, Voice of Customer programs, or qualitative research methodologies.
- Experience working in healthcare, financial services, e-commerce, or other highly regulated industries.
- Knowledge of SQL and data exploration techniques.
Preferred Qualification:
- Advanced experience using Amplitude to analyze digital customer behavior.
See all 31+ H-1B Visa Customer Experience Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Experience Analyst Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Experience Analyst
Map your degree to CX job duties
Pull the O*NET profile for Customer Experience Analyst roles and document how your bachelor's degree in business, psychology, or marketing directly maps to the analytical and research duties listed. USCIS scrutinizes degree-to-role fit closely for CX positions, so this alignment is your first line of defense against an RFE.
Verify prevailing wage before negotiating
Run your target job title and worksite zip code through the OFLC Wage Search before any salary conversation. Your employer's LCA must certify at least the DOL prevailing wage for your location, so knowing the floor protects you from offers that can't survive the LCA certification step.
Target employers with active LCA filing history
Use Migrate Mate to browse Customer Experience Analyst roles specifically at employers with verified H-1B visa LCA filing history. This cuts out companies that have never sponsored the role, so you're applying where the process is already established rather than educating a reluctant HR team from scratch.
Confirm each worksite gets its own LCA
If the role involves hybrid work across offices in different metro areas, confirm with your employer before accepting that they'll file a separate certified LCA for each worksite. DOL requires this, and discovering mid-process that a second location isn't covered can delay your start date significantly.
Get the job description in writing early
Ask for a detailed written job description before the offer stage, specifically one that lists degree requirements and analytical duties. USCIS will evaluate whether the role genuinely requires a specialized degree, so a vague description that lists only customer-facing soft skills creates problems at the I-129 petition stage.
Track the cap with your start date in mind
H-1B cap selection rules have changed recently, so coordinate your expected offer date with your employer's HR team well in advance. Status is initially granted for up to three years and can be extended to a six-year maximum, so understanding the cap timeline affects when you can realistically start.
H-1B Visa Customer Experience Analyst: Frequently Asked Questions
Does a Customer Experience Analyst role qualify as an H-1B specialty occupation?
Yes, when the position requires at least a bachelor's degree in a directly related field such as business administration, psychology, marketing, or data analytics. Employers sponsoring CX Analyst roles through H-1B typically structure the job description around degree-level analytical duties, including customer journey research, behavioral data analysis, and strategic reporting, which supports the specialty occupation classification under USCIS standards.
What documents should I prepare before an employer files my H-1B petition?
You'll need official transcripts and your degree certificate showing a qualifying field of study, plus any professional certifications in customer experience platforms or analytics tools. If your degree is from outside the U.S., get a credential evaluation from a NACES-member service. USCIS may also request evidence linking your specific coursework to the CX Analyst duties in the job description, so gather syllabi or course descriptions in advance.
How do I find employers who actively sponsor H-1B visas for Customer Experience Analyst jobs?
Search on Migrate Mate, which lists employers with verified H-1B LCA filing history for CX and customer insights roles. DOL's LCA disclosure data is public, so you can also confirm sponsorship history by searching past certified applications by job title. Prioritizing employers with an established H-1B process for this specific role type significantly reduces the risk of an offer falling through at the petition stage.
What happens to my H-1B status if I move to a new office location after starting the role?
Your employer must file a new certified LCA with DOL for each worksite not already covered by your original LCA before you begin working there. This applies even if the role and employer stay the same. For CX Analyst roles that involve traveling to regional offices or switching to a hybrid arrangement across different metro areas, confirm the LCA coverage plan with HR before agreeing to any location change.
Can I switch employers while on H-1B status as a Customer Experience Analyst?
Yes, through H-1B portability. If your new employer files an I-129 petition before your current status expires and you've maintained lawful H-1B status, you can start working for the new company while that petition is pending. The new employer must file a fresh LCA for the CX Analyst role at the new worksite and submit a complete I-129 to USCIS, so begin that process well before your planned start date.