H-1B Visa Customer Operations Specialist Jobs
Customer Operations Specialist jobs with H-1B visa sponsorship sit at the intersection of business process management and client-facing problem-solving. Sponsoring employers typically structure these roles around degree-level analytical and systems work to meet the specialty occupation standard. H-1B status is granted for up to three years, extendable to six, giving you a stable runway to build in this field.
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About the Team: Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. The US Customer Experience Team is part of the GNE organization. Our mission is to create the most trustworthy e-Commerce platform with a delightful service experience. We are looking for an experienced individual contributor to drive customer complaint investigations in the U.S. region.
What You'll Do: As a Customer Experience Business Analyst, you will bridge business needs and AI-driven solutions to optimize customer service and operational strategies. You will leverage AI tools to automate complex analysis, conduct deep-dive strategic studies, and partner with cross-functional teams to convert data into high-impact business decisions.
Key Responsibilities:
- Drive AI-Powered Analytics & Operational Efficiency: Explore and leverage AI capabilities to address business and operational pain points. Build automated analysis, anomaly detection, and root-cause diagnosis tools to help business teams identify issues faster, understand key drivers, cut manual workload, and improve decision-making efficiency.
- Conduct Strategic Analyses: Develop an in-depth understanding of business challenges and translate data into actionable solutions. Conduct special analyses covering buyer experience, service strategies, Chatbot performance, regional operations, workforce efficiency improvement, budget management, and other core operational areas.
- Partner for Business Decision-Making: Collaborate closely with cross-functional business teams to structure key business problems and translate complex data sets into clear insights and actionable recommendations.
Qualifications
Minimum Qualifications:
- BA/BS degree.
- 3+ years of experience in customer experience, customer service operations, E-Commerce, or operational analysis.
- Possess basic data processing and analytical skills; proficient in Excel (PivotTables, complex functions, etc.) and SQL, with proven capability in data visualization and reporting.
- Interest and relevant professional experience with buyer experience, customer service, and AI-driven workflow automation within the e-Commerce industry, accompanied by strong business acumen and logical reasoning skills.
- Strong teamwork and cross-functional collaboration and communication.
- Detail-oriented with the ability to efficiently manage and complete complex tasks.
Preferred Qualifications:
- Experience analyzing operational datasets and translating raw data/KPI fluctuations into actionable reports, key trends, or executive summaries.
- Strong track record of independently managing tasks and communicating effectively with cross-functional stakeholders.
- Strong track record of leveraging AI tools and automation techniques to boost work efficiency and analytical speed will be given priority.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $91200 - $206172 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
About the Team: Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. The US Customer Experience Team is part of the GNE organization. Our mission is to create the most trustworthy e-Commerce platform with a delightful service experience. We are looking for an experienced individual contributor to drive customer complaint investigations in the U.S. region.
What You'll Do: As a Customer Experience Business Analyst, you will bridge business needs and AI-driven solutions to optimize customer service and operational strategies. You will leverage AI tools to automate complex analysis, conduct deep-dive strategic studies, and partner with cross-functional teams to convert data into high-impact business decisions.
Key Responsibilities:
- Drive AI-Powered Analytics & Operational Efficiency: Explore and leverage AI capabilities to address business and operational pain points. Build automated analysis, anomaly detection, and root-cause diagnosis tools to help business teams identify issues faster, understand key drivers, cut manual workload, and improve decision-making efficiency.
- Conduct Strategic Analyses: Develop an in-depth understanding of business challenges and translate data into actionable solutions. Conduct special analyses covering buyer experience, service strategies, Chatbot performance, regional operations, workforce efficiency improvement, budget management, and other core operational areas.
- Partner for Business Decision-Making: Collaborate closely with cross-functional business teams to structure key business problems and translate complex data sets into clear insights and actionable recommendations.
Qualifications
Minimum Qualifications:
- BA/BS degree.
- 3+ years of experience in customer experience, customer service operations, E-Commerce, or operational analysis.
- Possess basic data processing and analytical skills; proficient in Excel (PivotTables, complex functions, etc.) and SQL, with proven capability in data visualization and reporting.
- Interest and relevant professional experience with buyer experience, customer service, and AI-driven workflow automation within the e-Commerce industry, accompanied by strong business acumen and logical reasoning skills.
- Strong teamwork and cross-functional collaboration and communication.
- Detail-oriented with the ability to efficiently manage and complete complex tasks.
Preferred Qualifications:
- Experience analyzing operational datasets and translating raw data/KPI fluctuations into actionable reports, key trends, or executive summaries.
- Strong track record of independently managing tasks and communicating effectively with cross-functional stakeholders.
- Strong track record of leveraging AI tools and automation techniques to boost work efficiency and analytical speed will be given priority.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $91200 - $206172 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
See all 48+ H-1B Visa Customer Operations Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Operations Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Operations Specialist
Frame your degree for specialty occupation
Customer Operations Specialist roles qualify as a specialty occupation only when tied to degree-level work. Align your resume to emphasize process analysis, systems implementation, or data-driven decision-making that directly maps to your bachelor's field, not general customer service duties.
Search employers using verified LCA data
Use Migrate Mate to identify companies with active H-1B LCA filings for operations roles. This surfaces employers already comfortable with the sponsorship process, so you're not educating a hiring manager on H-1B basics during your first conversation.
Look up prevailing wages before negotiating
Your employer must certify your salary meets the DOL prevailing wage for your SOC code and work location. Use the OFLC Wage Search to check wage levels by county before you negotiate, so your expected offer aligns with what USCIS will accept on the LCA.
Confirm each worksite has its own LCA
If your role involves client sites, regional offices, or hybrid arrangements across multiple locations, each distinct worksite requires its own certified LCA. Raise this with HR early so your employer files correctly before your start date, avoiding status gaps.
Verify your role against O*NET before applying
Pull the O*NET profile for your target SOC code and confirm the listed tasks match the degree-level duties in the job description. If the posting emphasizes ticketing or call handling over analytical work, the employer may need to revise the role scope to support an H-1B petition.
File premium processing if your start date is fixed
If your offer has a firm start date tied to a client contract or project launch, ask your employer to use USCIS premium processing for the I-129 petition. Standard processing timelines can run several months, and a delayed approval can push your start date past what your offer letter specifies.
H-1B Visa Customer Operations Specialist: Frequently Asked Questions
Does a Customer Operations Specialist role qualify as an H-1B specialty occupation?
Not automatically. The role qualifies only when the employer structures it around duties that normally require at least a bachelor's degree in a directly related field, such as business analytics, information systems, or supply chain management. Generic customer service or ticketing work does not meet the specialty occupation standard. Employers who sponsor H-1B holders for this title typically design the position around process improvement, data analysis, or enterprise systems work to satisfy USCIS requirements.
How can I find Customer Operations Specialist jobs where employers already sponsor H-1B visas?
Browse Migrate Mate to find Customer Operations Specialist openings at employers with verified H-1B LCA filing history. This approach saves time because you're targeting companies that have already navigated the sponsorship process for similar roles, rather than starting from scratch with an employer unfamiliar with H-1B requirements.
What happens to my H-1B status if my employer changes my work location?
Each worksite requires its own certified Labor Condition Application. If your employer moves you to a new office, a client site, or a different metro area not covered by your original LCA, they must file an amended LCA and, in many cases, an amended I-129 petition with USCIS before you begin working at the new location. Working at an uncovered site puts your status at risk.
Can I switch employers while on H-1B sponsorship for this role?
Yes. Under H-1B portability rules, you can begin working for a new employer as soon as they file a new I-129 petition on your behalf, provided your current H-1B was lawfully approved and the petition is filed before your current status expires. The new employer must certify a fresh LCA matching your new role, duties, and work location.
What documents should I prepare before asking an employer to sponsor my H-1B?
Gather your academic transcripts, degree certificates, and a credential evaluation if your degree is from outside the United States. Prepare a detailed employment history showing degree-level responsibilities, since the employer's attorney will use this to build the specialty occupation argument for USCIS. Having these ready shortens the petition preparation timeline and reduces the chance of a Request for Evidence.