H-1B Visa Guest Service Supervisor Jobs
Guest Service Supervisor roles can qualify for H-1B sponsorship when the position requires a bachelor's degree in hospitality management, business administration, or a related field. Large hotel chains and resort operators file LCAs regularly, making this a more accessible path than many applicants expect.
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Get Access To All JobsCompensation Type: Hourly
Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Location:
Located in Boston’s Back Bay neighborhood, we’re a 5-minute walk from Prudential Center and three blocks from Fenway Park – home of the Boston Red Sox. The Charles River, Boston Commons, and many historical and cultural venues are within walking distance. Our hotel also features a fitness center and a Corner Pantry.
Overview:
The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities:
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Monitor all VIP and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Highgate Hotel credit policies.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Responsible for issued house bank.
- Be able to perform all duties of Guest Services Agent.
- Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
- Monitor key control to maintain hotel security.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting, planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Assist in training and cross training of new hires and current employees on a regular basis.
Qualifications
- High School diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or a related field required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Compensation Type: Hourly
Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Location:
Located in Boston’s Back Bay neighborhood, we’re a 5-minute walk from Prudential Center and three blocks from Fenway Park – home of the Boston Red Sox. The Charles River, Boston Commons, and many historical and cultural venues are within walking distance. Our hotel also features a fitness center and a Corner Pantry.
Overview:
The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities:
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Monitor all VIP and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Highgate Hotel credit policies.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Responsible for issued house bank.
- Be able to perform all duties of Guest Services Agent.
- Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
- Monitor key control to maintain hotel security.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting, planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Assist in training and cross training of new hires and current employees on a regular basis.
Qualifications
- High School diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or a related field required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Guest Service Supervisor
Verify your degree meets specialty occupation
USCIS requires the role to normally demand a bachelor's degree in a specific field. A general hospitality or business administration degree supports Guest Service Supervisor petitions more reliably than an unrelated degree with work experience substituted in.
Search LCA filings for active sponsors
Use Migrate Mate to filter employers who have filed Labor Condition Applications for Guest Service Supervisor or related hospitality roles, so you target companies already familiar with H-1B sponsorship rather than pitching the process cold.
Target multi-property hotel operators specifically
Hotel management companies overseeing multiple branded properties typically have in-house immigration counsel and recurring H-1B cycles. Regional chains filing annually are more likely to absorb your petition cost than a single independent property.
Confirm prevailing wage tier before accepting offers
Run your specific work location and SOC code through the OFLC Wage Search before salary discussions. Guest Service Supervisor wages vary significantly by metro area, and an offer below the Level I prevailing wage cannot be approved on an LCA.
Request cap-exempt filing if the employer qualifies
Hospitality companies affiliated with qualifying nonprofit or government research entities can file H-1B petitions outside the 85,000-cap lottery. Ask HR directly whether the organization holds cap-exempt status before assuming your petition must enter the annual registration.
Time your job search around the April filing window
H-1B employment start dates are October 1, with USCIS registration opening in March. Start active outreach at least five months before you need authorization to begin, giving employers enough lead time to file and you time to negotiate.
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Find Guest Service Supervisor JobsGuest Service Supervisor H-1B Visa: Frequently Asked Questions
Does a Guest Service Supervisor role actually qualify as a specialty occupation?
It depends on how the employer defines the position. If the job description requires a bachelor's degree in hospitality management, business administration, or a closely related field as a standard requirement, it can qualify. Roles described as needing any bachelor's degree, or none at all, face higher RFE risk. Reviewing the O*NET profile for this occupation helps establish the educational baseline USCIS expects.
How do I find hotels and resorts that sponsor H-1B visas for this role?
Migrate Mate surfaces employers with verified LCA filing history, so you can see which hotel operators have actually sponsored Guest Service Supervisor or related hospitality titles rather than guessing from brand reputation alone. Multi-property management companies and full-service hotel brands appear most frequently in DOL disclosure data for hospitality supervisory roles.
Can my employer file my H-1B petition if I'm currently on OPT?
Yes. If you're working on OPT and your employer wants to keep you, they can register you in the H-1B lottery in March for an October 1 start. If your OPT ends before October 1 and you're selected, a cap-gap extension automatically bridges the gap, provided your employer files the petition before your OPT expires.
What happens to my H-1B if I change employers or properties within the same hotel group?
A transfer within the same legal employer entity typically doesn't require a new petition, but moving to a separately incorporated property or subsidiary usually does. Your employer needs to file an amended I-129 or a new H-1B transfer petition before you start the new role. Confirm the corporate structure with HR before agreeing to any internal transfer.
Does the H-1B cap apply to every hospitality employer?
Most private hotel companies are cap-subject, meaning your petition enters the annual 85,000-slot lottery. A small number of employers in the hospitality sector affiliated with nonprofit research institutions or government entities are cap-exempt and can file outside the lottery at any time of year. It's rare, but worth asking HR to confirm before you plan your timeline.
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