H-1B Visa Guest Service Supervisor Jobs
Guest Service Supervisor roles can qualify for H-1B visa sponsorship when the position requires a bachelor's degree in hospitality management, business administration, or a related field. Large hotel chains and resort operators file LCAs regularly, making this a more accessible path than many applicants expect.
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Get Access To All JobsINTRODUCTION
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Our Fairbanks Transportation Guest Services department is seeking a dynamic Assistant Manager of Guest Services to provide day-to-day leadership and seasonal operational oversight. In this role, you’ll oversee guest services, transportation support, luggage operations, and other assigned functions. This fast-paced role requires independent judgment, problem-solving, multitasking, collaboration, and effective communication across departments.
Responsibilities:
- Assists in managing guest service staff and activities to meet guests’ satisfaction.
- Supervises Guest Service activities including communication, luggage conveyance, sales and guest satisfaction.
- Develops and manages employee schedules based on anticipated guest volumes, transportation schedules, and operational requirements.
- Supports and manages employees with responsibilities at the Airport, third party hotels and luggage operations.
- Applies knowledge of company products, policies and procedures and customer service.
- Monitors and tracks Over the Counter sales; recommend strategies to increase sales and customer satisfaction; implement approved plans.
- Processes financial transactions and reports for Over the Counter Sales.
- Performs Manager on Duty responsibilities, providing leadership and decision-making support across the operation during assigned MOD periods.
- Participate in recruiting, interviewing, hiring, onboarding, and training seasonal employees.
- Provides ongoing coaching, feedback, recognition, and performance management to support employee development and accountability.
REQUIREMENTS
- High School diploma or equivalent certification is required.
- This job normally requires a professional level of knowledge in guest services equivalent to that which would be acquired through the completion of an Associate’s degree. Demonstration of directly related work experience may be considered in lieu of the educational requirement.
- Current, valid driver’s license with a clean driving record; a Motor Vehicle Report (MVR) will be required.
- Minimum of two years of progressively responsible experience in transportation, hospitality, tourism, business administration, guest services, logistics, or a related operational field.
- You must pass a pre-employment background check.
- Must be eligible to work in the United States.
KNOWLEDGE, SKILLS AND ABILITIES:
- Proficiency in the use of computer business applications, with working knowledge of Outlook, Excel, and Word.
- Ability to prioritize work, maintain attention to time constraints, while working in a team or group environment. You must also have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff.
- Ability to work in fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Demonstrate an ability to maintain confidentiality.
- Ability to clearly communicate, verbally and in writing, with all levels of employees, management and customers.
- Ability to communicate, coordinate, and collaborate across divisions and with multiple departments, management, and staff.
- Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
BENEFITS:
- Cruise and Travel Privileges for you and your family
- Health Benefits
- 401(k) Plan
- Employee Stock Purchase Plan
- Training & Professional Development
- Rewards & Incentives
Our Culture…Stronger Together:
Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard.
Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
INTRODUCTION
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Our Fairbanks Transportation Guest Services department is seeking a dynamic Assistant Manager of Guest Services to provide day-to-day leadership and seasonal operational oversight. In this role, you’ll oversee guest services, transportation support, luggage operations, and other assigned functions. This fast-paced role requires independent judgment, problem-solving, multitasking, collaboration, and effective communication across departments.
Responsibilities:
- Assists in managing guest service staff and activities to meet guests’ satisfaction.
- Supervises Guest Service activities including communication, luggage conveyance, sales and guest satisfaction.
- Develops and manages employee schedules based on anticipated guest volumes, transportation schedules, and operational requirements.
- Supports and manages employees with responsibilities at the Airport, third party hotels and luggage operations.
- Applies knowledge of company products, policies and procedures and customer service.
- Monitors and tracks Over the Counter sales; recommend strategies to increase sales and customer satisfaction; implement approved plans.
- Processes financial transactions and reports for Over the Counter Sales.
- Performs Manager on Duty responsibilities, providing leadership and decision-making support across the operation during assigned MOD periods.
- Participate in recruiting, interviewing, hiring, onboarding, and training seasonal employees.
- Provides ongoing coaching, feedback, recognition, and performance management to support employee development and accountability.
REQUIREMENTS
- High School diploma or equivalent certification is required.
- This job normally requires a professional level of knowledge in guest services equivalent to that which would be acquired through the completion of an Associate’s degree. Demonstration of directly related work experience may be considered in lieu of the educational requirement.
- Current, valid driver’s license with a clean driving record; a Motor Vehicle Report (MVR) will be required.
- Minimum of two years of progressively responsible experience in transportation, hospitality, tourism, business administration, guest services, logistics, or a related operational field.
- You must pass a pre-employment background check.
- Must be eligible to work in the United States.
KNOWLEDGE, SKILLS AND ABILITIES:
- Proficiency in the use of computer business applications, with working knowledge of Outlook, Excel, and Word.
- Ability to prioritize work, maintain attention to time constraints, while working in a team or group environment. You must also have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff.
- Ability to work in fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Demonstrate an ability to maintain confidentiality.
- Ability to clearly communicate, verbally and in writing, with all levels of employees, management and customers.
- Ability to communicate, coordinate, and collaborate across divisions and with multiple departments, management, and staff.
- Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
BENEFITS:
- Cruise and Travel Privileges for you and your family
- Health Benefits
- 401(k) Plan
- Employee Stock Purchase Plan
- Training & Professional Development
- Rewards & Incentives
Our Culture…Stronger Together:
Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard.
Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
See all 391+ H-1B Visa Guest Service Supervisor Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Guest Service Supervisor
Verify your degree meets specialty occupation
USCIS requires the role to normally demand a bachelor's degree in a specific field. A general hospitality or business administration degree supports Guest Service Supervisor petitions more reliably than an unrelated degree with work experience substituted in.
Search LCA filings for active sponsors
Use Migrate Mate to filter employers who have filed Labor Condition Applications for Guest Service Supervisor or related hospitality roles, so you target companies already familiar with H-1B sponsorship rather than pitching the process cold.
Target multi-property hotel operators specifically
Hotel management companies overseeing multiple branded properties typically have in-house immigration counsel and recurring H-1B cycles. Regional chains filing annually are more likely to absorb your petition cost than a single independent property.
Confirm prevailing wage tier before accepting offers
Run your specific work location and SOC code through the OFLC Wage Search before salary discussions. Guest Service Supervisor wages vary significantly by metro area, and an offer below the Level I prevailing wage cannot be approved on an LCA.
Request cap-exempt filing if the employer qualifies
Hospitality companies affiliated with qualifying nonprofit or government research entities can file H-1B petitions outside the 85,000-cap lottery. Ask HR directly whether the organization holds cap-exempt status before assuming your petition must enter the annual registration.
Time your job search around the April filing window
H-1B employment start dates are October 1, with USCIS registration opening in March. Start active outreach at least five months before you need authorization to begin, giving employers enough lead time to file and you time to negotiate.
H-1B Visa Guest Service Supervisor: Frequently Asked Questions
Does a Guest Service Supervisor role actually qualify as a specialty occupation?
It depends on how the employer defines the position. If the job description requires a bachelor's degree in hospitality management, business administration, or a closely related field as a standard requirement, it can qualify. Roles described as needing any bachelor's degree, or none at all, face higher RFE risk. Reviewing the O*NET profile for this occupation helps establish the educational baseline USCIS expects.
How do I find hotels and resorts that sponsor H-1B visas for this role?
Migrate Mate surfaces employers with verified LCA filing history, so you can see which hotel operators have actually sponsored Guest Service Supervisor or related hospitality titles rather than guessing from brand reputation alone. Multi-property management companies and full-service hotel brands appear most frequently in DOL disclosure data for hospitality supervisory roles.
Can my employer file my H-1B petition if I'm currently on OPT?
Yes. If you're working on OPT and your employer wants to keep you, they can register you in the H-1B lottery in March for an October 1 start. If your OPT ends before October 1 and you're selected, a cap-gap extension automatically bridges the gap, provided your employer files the petition before your OPT expires.
What happens to my H-1B if I change employers or properties within the same hotel group?
A transfer within the same legal employer entity typically doesn't require a new petition, but moving to a separately incorporated property or subsidiary usually does. Your employer needs to file an amended I-129 or a new H-1B transfer petition before you start the new role. Confirm the corporate structure with HR before agreeing to any internal transfer.
Does the H-1B cap apply to every hospitality employer?
Most private hotel companies are cap-subject, meaning your petition enters the annual 85,000-slot lottery. A small number of employers in the hospitality sector affiliated with nonprofit research institutions or government entities are cap-exempt and can file outside the lottery at any time of year. It's rare, but worth asking HR to confirm before you plan your timeline.