H-1B Visa IT Support Jobs
IT Support roles qualify for H-1B visa sponsorship when the position requires at minimum a bachelor's degree in information technology, computer science, or a related field. Large enterprises, managed service providers, and universities are among the most consistent sponsors. The 85,000-slot annual cap and lottery apply unless your employer is cap-exempt.
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About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is currently seeking a non-permanent IT Customer Support technician to support the Northwest Region (NWR) end-user computing environment by independently identifying and resolving routine and complex technical issues related to desktop, laptop, tablet, and mobile device hardware and software, operating systems, audio/visual systems, printing devices, and related components. This position plays a critical role in ensuring the agency can accomplish its mission of providing safe, reliable, and cost-effective transportation options by supporting high-profile transportation infrastructure projects within the NWR and the Urban Mobility and Access Management (UMAM) Division. Our top candidates will possess demonstrated technical troubleshooting skills, foundational knowledge of end-user computing systems and devices, adaptability in a fast-paced environment, and a commitment to providing reliable, responsive, and solutions-oriented support.
What to Expect
NWR Technology Services Team provides services to over 2000 employees among 63 sites in a six-county area, including NWR and the agency’s Urban Mobility, Access and Mega Programs Division (UMAM) including I-405/SR 167 Corridor, Puget Sound Gateway, SR 520 Bridge Replacement, Interstate Bridge Replacement (IBR) and HOV, Tolling, Aviation, Rail and Alaskan Way Viaduct Replacement, in the Puget Sound area that are making multi-modal investments in partnership with local agencies on WSDOT’s facilities.
Among the varied range of responsibilities held within this role, the IT Customer Support – Entry will:
- Provide technical customer support, deploy devices, peripherals, and software to end-users remotely and on premises throughout NWR.
- Work directly with customers to make sure computers, laptops, tablets, and all end-user computer devices are up to date and usable.
- Resolve routine service requests and break/fix incidents.
- Provide entry level technical support for computer applications on site at any one of the approximately 63 locations serviced and/or by remote connection methods, escalating to Journey and Senior Customer Support when necessary.
- Provide customer support for conferencing, collaboration applications, and multimedia presentation equipment across multiple computer and mobile platforms.
- Install, configure and inventory conferencing assets and equipment, collaboration applications, and multimedia projection equipment for use across multiple computing and mobile platforms.
- Work directly with WSDOT customers to determine customer requirements and the most appropriate types of conference and projection equipment and configurations for large audiences and conference rooms.
- Install, configure and inventory printers, plotters, label writers, scanners, and printing and scanning software.
- Configure printers for use as a mainframe printer and troubleshoot mainframe printing issues.
- Provide training for end users in one on one and group settings on all facets of computer hardware and software.
Qualifications
To be considered for this opportunity, the following are required:
- Customer Support & Technical Troubleshooting: Demonstrated experience as a customer support technician with system administration troubleshooting skills and problem solving with an ability to formulate solutions using existing workflows and to manage assigned work priorities.
- IT Hardware & Software Installation: Technical and operational knowledge and experience providing technical consulting and performing installation of IT hardware and software using existing procedures.
- Microsoft Systems Administration: Experience as a team member supporting M365, Microsoft Operating Systems, Microsoft Office Suite, Systems Center Configuration Manager and Active Directory Group Policy Manager, iOS and standard Adobe products.
- Time & Task Management: Demonstrated ability to complete assignments within established timelines and manage priorities across concurrent projects and engagements. Skilled in working independently and proactively to ensure high-quality outcomes in dynamic, deadline-driven environments.
- Growth Mindset: Actively demonstrates a commitment to learning and growth.
- Service-Oriented: Takes action to meet the needs of others.
In addition to the competencies above, the following are also required:
- A valid driver’s license and the ability to operate state-owned vehicles.
- Ability to travel to various sites throughout the Region.
- Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds.
It is preferred that qualified candidates also have:
- Extensive Cybersecurity Technologies: Working knowledge of cybersecurity technologies such as vulnerability management, intrusion detection and prevention, application security, network security, incident response and handling, anti-virus/malware management, and/or security assessments.
- Cybersecurity Standards & Compliance: Working knowledge of cybersecurity requirements such as WaTech Security Standards, Payment Card Industry Data Security Standards, CIS Critical Security Controls, and NIST Cybersecurity Framework.
- Printing & Plotting Systems Support: Experience supporting printing and plotting hardware such as Konica MFD and HP printers and large format plotters.
- Collaboration & Conferencing Technology Support: Experience supporting conferencing and collaboration tools such as Microsoft Teams and conference room projection and cameras.
Important Notes
- This recruitment may also be used to fill additional positions per business needs.
- This is a project position, expected to last until June 30, 2027.
- The salary listed includes the legislative approved 5% salary premium for positions in King County.
- This role requires daily on-site work for the first six months, then shifts to a hybrid schedule of 3 – 4 office days per week with flexible arrangements.
- In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
- WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov.
Why WSDOT
- Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
- Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
- Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
- Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
- An attached Resume outlining (in reverse chronological order) your experience to date.
- An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
- Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment.
Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-0P248-1 in the subject line.
Description
About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is currently seeking a non-permanent IT Customer Support technician to support the Northwest Region (NWR) end-user computing environment by independently identifying and resolving routine and complex technical issues related to desktop, laptop, tablet, and mobile device hardware and software, operating systems, audio/visual systems, printing devices, and related components. This position plays a critical role in ensuring the agency can accomplish its mission of providing safe, reliable, and cost-effective transportation options by supporting high-profile transportation infrastructure projects within the NWR and the Urban Mobility and Access Management (UMAM) Division. Our top candidates will possess demonstrated technical troubleshooting skills, foundational knowledge of end-user computing systems and devices, adaptability in a fast-paced environment, and a commitment to providing reliable, responsive, and solutions-oriented support.
What to Expect
NWR Technology Services Team provides services to over 2000 employees among 63 sites in a six-county area, including NWR and the agency’s Urban Mobility, Access and Mega Programs Division (UMAM) including I-405/SR 167 Corridor, Puget Sound Gateway, SR 520 Bridge Replacement, Interstate Bridge Replacement (IBR) and HOV, Tolling, Aviation, Rail and Alaskan Way Viaduct Replacement, in the Puget Sound area that are making multi-modal investments in partnership with local agencies on WSDOT’s facilities.
Among the varied range of responsibilities held within this role, the IT Customer Support – Entry will:
- Provide technical customer support, deploy devices, peripherals, and software to end-users remotely and on premises throughout NWR.
- Work directly with customers to make sure computers, laptops, tablets, and all end-user computer devices are up to date and usable.
- Resolve routine service requests and break/fix incidents.
- Provide entry level technical support for computer applications on site at any one of the approximately 63 locations serviced and/or by remote connection methods, escalating to Journey and Senior Customer Support when necessary.
- Provide customer support for conferencing, collaboration applications, and multimedia presentation equipment across multiple computer and mobile platforms.
- Install, configure and inventory conferencing assets and equipment, collaboration applications, and multimedia projection equipment for use across multiple computing and mobile platforms.
- Work directly with WSDOT customers to determine customer requirements and the most appropriate types of conference and projection equipment and configurations for large audiences and conference rooms.
- Install, configure and inventory printers, plotters, label writers, scanners, and printing and scanning software.
- Configure printers for use as a mainframe printer and troubleshoot mainframe printing issues.
- Provide training for end users in one on one and group settings on all facets of computer hardware and software.
Qualifications
To be considered for this opportunity, the following are required:
- Customer Support & Technical Troubleshooting: Demonstrated experience as a customer support technician with system administration troubleshooting skills and problem solving with an ability to formulate solutions using existing workflows and to manage assigned work priorities.
- IT Hardware & Software Installation: Technical and operational knowledge and experience providing technical consulting and performing installation of IT hardware and software using existing procedures.
- Microsoft Systems Administration: Experience as a team member supporting M365, Microsoft Operating Systems, Microsoft Office Suite, Systems Center Configuration Manager and Active Directory Group Policy Manager, iOS and standard Adobe products.
- Time & Task Management: Demonstrated ability to complete assignments within established timelines and manage priorities across concurrent projects and engagements. Skilled in working independently and proactively to ensure high-quality outcomes in dynamic, deadline-driven environments.
- Growth Mindset: Actively demonstrates a commitment to learning and growth.
- Service-Oriented: Takes action to meet the needs of others.
In addition to the competencies above, the following are also required:
- A valid driver’s license and the ability to operate state-owned vehicles.
- Ability to travel to various sites throughout the Region.
- Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds.
It is preferred that qualified candidates also have:
- Extensive Cybersecurity Technologies: Working knowledge of cybersecurity technologies such as vulnerability management, intrusion detection and prevention, application security, network security, incident response and handling, anti-virus/malware management, and/or security assessments.
- Cybersecurity Standards & Compliance: Working knowledge of cybersecurity requirements such as WaTech Security Standards, Payment Card Industry Data Security Standards, CIS Critical Security Controls, and NIST Cybersecurity Framework.
- Printing & Plotting Systems Support: Experience supporting printing and plotting hardware such as Konica MFD and HP printers and large format plotters.
- Collaboration & Conferencing Technology Support: Experience supporting conferencing and collaboration tools such as Microsoft Teams and conference room projection and cameras.
Important Notes
- This recruitment may also be used to fill additional positions per business needs.
- This is a project position, expected to last until June 30, 2027.
- The salary listed includes the legislative approved 5% salary premium for positions in King County.
- This role requires daily on-site work for the first six months, then shifts to a hybrid schedule of 3 – 4 office days per week with flexible arrangements.
- In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
- WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov.
Why WSDOT
- Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
- Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
- Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
- Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
- An attached Resume outlining (in reverse chronological order) your experience to date.
- An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
- Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment.
Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-0P248-1 in the subject line.
See all 1,464+ H-1B Visa IT Support Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa IT Support Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in IT Support
Document your degree's technical field alignment
USCIS scrutinizes IT Support petitions because the role can appear generalist. Get a credential evaluation that explicitly maps your degree coursework to systems administration, networking, or cybersecurity to strengthen the specialty occupation argument.
Target cap-exempt employers for faster timelines
Universities, nonprofit research institutions, and government-affiliated organizations are cap-exempt. They can file H-1B petitions year-round with no lottery, which matters when you're on OPT and counting down to your authorization end date.
Search LCA filings to find active sponsors
Use Migrate Mate to filter IT Support roles by employers who have filed Labor Condition Applications for this occupation. That filing history tells you which companies are actively sponsoring, not just open to it in theory.
Verify the prevailing wage tier before negotiating
Look up your job's SOC code in the OFLC Wage Search before any salary discussion. Your employer's LCA must certify at least the Level I or Level II wage for your location, and a low offer can create compliance problems at filing.
Ask employers about E-Verify enrollment upfront
H-1B employers are legally required to be E-Verify participants. If a smaller IT shop expresses interest but isn't enrolled, that's an extra setup step on their side. Confirming enrollment early prevents delays after an offer is extended.
File for premium processing when timelines are tight
USCIS offers premium processing for H-1B petitions with a 15-business-day adjudication window. If your OPT expires before October 1 and cap-gap doesn't fully cover you, premium processing reduces the risk of a gap in work authorization.
H-1B Visa IT Support: Frequently Asked Questions
Does IT Support qualify as a specialty occupation for H-1B purposes?
It can, but the petition requires careful documentation. USCIS looks at whether the specific role normally requires a bachelor's degree in a directly related field like computer science, information systems, or network engineering. Generic helpdesk positions often fail this test, while roles involving systems architecture, enterprise infrastructure management, or security operations are stronger candidates. Your job duties description in the LCA and I-129 petition carries significant weight.
Which types of employers sponsor H-1B visas most often for IT Support roles?
Large enterprises with dedicated IT departments, managed service providers, healthcare systems, financial institutions, and universities are the most consistent H-1B sponsors for IT Support professionals. Universities and nonprofit research centers have the added advantage of being cap-exempt, meaning they can file outside the annual lottery window. You can browse employers with verified H-1B filing history for IT Support roles on Migrate Mate.
How does the H-1B cap and lottery affect my IT Support job search?
The annual H-1B cap covers 65,000 slots for regular-cap applicants plus 20,000 for U.S. master's degree holders. Registration opens each March, with selections made by lottery before April 1. If you're not selected, cap-exempt employers are your main alternative. Timing your job search to have an offer in hand before early March gives your employer the best chance to register you in time.
What happens to my H-1B status if I'm laid off from an IT Support role?
You have a 60-day grace period after losing H-1B employment to find a new sponsoring employer, change to another visa status, or depart the country. During this window, a new employer can file an H-1B transfer petition. The transfer doesn't require starting a new lottery slot if you're transferring between cap-subject employers. Moving quickly matters because the 60-day window doesn't pause while you're interviewing.
Can my IT Support employer transfer my H-1B if I change jobs within the company?
If the new internal role is materially different from the one described in your original H-1B petition, your employer needs to file an amended petition with USCIS before or when you begin the new duties. A promotion from helpdesk support to IT manager, for example, changes the specialty occupation basis and the prevailing wage requirement. Check with your employer's HR or immigration team before accepting any internal transfer or title change.