H-1B Visa IT Support Jobs
IT Support roles qualify for H-1B visa sponsorship when the position requires at minimum a bachelor's degree in information technology, computer science, or a related field. Large enterprises, managed service providers, and universities are among the most consistent sponsors. The 85,000-slot annual cap and lottery apply unless your employer is cap-exempt.
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Get Access To All JobsGENERAL RESPONSIBILITIES:
Provides proactive, high level of customer service to Terracon employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution.
ESSENTIAL ROLES AND RESPONSIBILITIES:
- Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
- Open and/or close work orders (via IT Service Desk software) on each call received.
- Escalate problems and requests as necessary to ensure positive resolution.
- Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support.
- Create, modify and/or delete user accounts per Terracon policy and update appropriate documentation (e.g. account termination spreadsheet).
- Guide end users through troubleshooting procedures to restore technical service.
- Re-image workstations and laptops (using current image software) when required.
- Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests.
- Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept.
- Participate in company technology projects as needed.
- Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems.
- Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
- Be responsible for maintaining quality standards on all projects.
REQUIREMENTS
- High school diploma or equivalent.
- Up to 1-year help desk related experience.
- Associate’s degree in Information Systems or related field preferred.
- Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware.
- Experience with Microsoft Office 365 of products at the level used in the corporation.
- Experience with Microsoft Teams.
- Experience with Microsoft Exchange.
- Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN.
- Knowledge and understanding of Active Directory at the level used in the corporation.
- Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets.
- A valid driver’s license with acceptable violation history may be required.
PREFERRED QUALIFICATIONS:
- A+ certification
About us
Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon’s growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon was recognized as the #1 firm in Asbestos and Lead Abatement.
Terracon’s vision of “Together, we are best at people” is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.
EEO Statement
Terracon is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.
GENERAL RESPONSIBILITIES:
Provides proactive, high level of customer service to Terracon employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution.
ESSENTIAL ROLES AND RESPONSIBILITIES:
- Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
- Open and/or close work orders (via IT Service Desk software) on each call received.
- Escalate problems and requests as necessary to ensure positive resolution.
- Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support.
- Create, modify and/or delete user accounts per Terracon policy and update appropriate documentation (e.g. account termination spreadsheet).
- Guide end users through troubleshooting procedures to restore technical service.
- Re-image workstations and laptops (using current image software) when required.
- Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests.
- Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept.
- Participate in company technology projects as needed.
- Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems.
- Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
- Be responsible for maintaining quality standards on all projects.
REQUIREMENTS
- High school diploma or equivalent.
- Up to 1-year help desk related experience.
- Associate’s degree in Information Systems or related field preferred.
- Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware.
- Experience with Microsoft Office 365 of products at the level used in the corporation.
- Experience with Microsoft Teams.
- Experience with Microsoft Exchange.
- Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN.
- Knowledge and understanding of Active Directory at the level used in the corporation.
- Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets.
- A valid driver’s license with acceptable violation history may be required.
PREFERRED QUALIFICATIONS:
- A+ certification
About us
Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon’s growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon was recognized as the #1 firm in Asbestos and Lead Abatement.
Terracon’s vision of “Together, we are best at people” is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.
EEO Statement
Terracon is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in IT Support
Document your degree's technical field alignment
USCIS scrutinizes IT Support petitions because the role can appear generalist. Get a credential evaluation that explicitly maps your degree coursework to systems administration, networking, or cybersecurity to strengthen the specialty occupation argument.
Target cap-exempt employers for faster timelines
Universities, nonprofit research institutions, and government-affiliated organizations are cap-exempt. They can file H-1B petitions year-round with no lottery, which matters when you're on OPT and counting down to your authorization end date.
Search LCA filings to find active sponsors
Use Migrate Mate to filter IT Support roles by employers who have filed Labor Condition Applications for this occupation. That filing history tells you which companies are actively sponsoring, not just open to it in theory.
Verify the prevailing wage tier before negotiating
Look up your job's SOC code in the OFLC Wage Search before any salary discussion. Your employer's LCA must certify at least the Level I or Level II wage for your location, and a low offer can create compliance problems at filing.
Ask employers about E-Verify enrollment upfront
H-1B employers are legally required to be E-Verify participants. If a smaller IT shop expresses interest but isn't enrolled, that's an extra setup step on their side. Confirming enrollment early prevents delays after an offer is extended.
File for premium processing when timelines are tight
USCIS offers premium processing for H-1B petitions with a 15-business-day adjudication window. If your OPT expires before October 1 and cap-gap doesn't fully cover you, premium processing reduces the risk of a gap in work authorization.
H-1B Visa IT Support: Frequently Asked Questions
Does IT Support qualify as a specialty occupation for H-1B purposes?
It can, but the petition requires careful documentation. USCIS looks at whether the specific role normally requires a bachelor's degree in a directly related field like computer science, information systems, or network engineering. Generic helpdesk positions often fail this test, while roles involving systems architecture, enterprise infrastructure management, or security operations are stronger candidates. Your job duties description in the LCA and I-129 petition carries significant weight.
Which types of employers sponsor H-1B visas most often for IT Support roles?
Large enterprises with dedicated IT departments, managed service providers, healthcare systems, financial institutions, and universities are the most consistent H-1B sponsors for IT Support professionals. Universities and nonprofit research centers have the added advantage of being cap-exempt, meaning they can file outside the annual lottery window. You can browse employers with verified H-1B filing history for IT Support roles on Migrate Mate.
How does the H-1B cap and lottery affect my IT Support job search?
The annual H-1B cap covers 65,000 slots for regular-cap applicants plus 20,000 for U.S. master's degree holders. Registration opens each March, with selections made by lottery before April 1. If you're not selected, cap-exempt employers are your main alternative. Timing your job search to have an offer in hand before early March gives your employer the best chance to register you in time.
What happens to my H-1B status if I'm laid off from an IT Support role?
You have a 60-day grace period after losing H-1B employment to find a new sponsoring employer, change to another visa status, or depart the country. During this window, a new employer can file an H-1B transfer petition. The transfer doesn't require starting a new lottery slot if you're transferring between cap-subject employers. Moving quickly matters because the 60-day window doesn't pause while you're interviewing.
Can my IT Support employer transfer my H-1B if I change jobs within the company?
If the new internal role is materially different from the one described in your original H-1B petition, your employer needs to file an amended petition with USCIS before or when you begin the new duties. A promotion from helpdesk support to IT manager, for example, changes the specialty occupation basis and the prevailing wage requirement. Check with your employer's HR or immigration team before accepting any internal transfer or title change.