H-1B Visa Help Desk Specialist Jobs
Help Desk Specialist jobs with H-1B visa sponsorship require employers to structure the role around degree-level IT duties to satisfy USCIS specialty occupation standards. Sponsors file a Labor Condition Application with DOL and an I-129 petition with USCIS, covering your status for up to three years with extensions to six.
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Do you have a knack for solving technical problems and keeping systems running smoothly? Join our team as a Help Desk Specialist I and put those skills to work! In this role, you’ll tackle a variety of tech challenges—from diagnosing hardware and software issues to managing Windows installs, mobile access, and malware fixes. You’ll use your problem-solving powers to keep our systems performing at their best, whether in person or remotely. If you’re passionate about helping people and making technology work seamlessly, we want to hear from you!
What You’ll Do:
- Serve as the point of contact for Yardi employees seeking technical assistance with hardware, software, and peripherals.
- Install, repair, maintain, and upgrade PCs, operating systems, and standard business applications.
- Respond to questions by researching available information resources; redirect problems to the appropriate resource as necessary.
- Follow standard help desk procedures and log all help desk interactions.
Who You Are:
- Associate degree in computer science, information technology, or related field; or an equivalent combination of education and experience
- Two plus (2+) years of IT experience
- Working knowledge of basic networking
- Experience with mobile device (phone/tablet) setup and use
- Proficiency in Windows OS and Office 365
- Follow-through skills and the ability to take initiative
- Solid interpersonal skills and the ability to communicate with all levels of personnel
- Ability to exercise patience and provide optimum levels of service to non-technical users
- Ability to learn new concepts and retain new information and processes
- Strong team orientation and the ability to work effectively with a geographically dispersed team
- Basic network troubleshooting and PC Imaging skills
- Excellent communication skills
- Strong customer service skills and the desire for quality work
- Ability to maintain a ticket queue and write routine summaries in the help desk ticketing system
Ideal to Have:
- Bachelor’s degree in computer science, information technology, or related field
- CompTIA A+ certification
- Understanding of Active Directory structure
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
$29.23/hr - $32.88/hr
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
EOE/Race/Gender/Disability/Vets
LI-Hybrid
LOCATION
Location: Atlanta, GA
Business Unit
Corporate
Department
Cloud & IT
Employment Type
Employee - Full Time
About the Role:
Do you have a knack for solving technical problems and keeping systems running smoothly? Join our team as a Help Desk Specialist I and put those skills to work! In this role, you’ll tackle a variety of tech challenges—from diagnosing hardware and software issues to managing Windows installs, mobile access, and malware fixes. You’ll use your problem-solving powers to keep our systems performing at their best, whether in person or remotely. If you’re passionate about helping people and making technology work seamlessly, we want to hear from you!
What You’ll Do:
- Serve as the point of contact for Yardi employees seeking technical assistance with hardware, software, and peripherals.
- Install, repair, maintain, and upgrade PCs, operating systems, and standard business applications.
- Respond to questions by researching available information resources; redirect problems to the appropriate resource as necessary.
- Follow standard help desk procedures and log all help desk interactions.
Who You Are:
- Associate degree in computer science, information technology, or related field; or an equivalent combination of education and experience
- Two plus (2+) years of IT experience
- Working knowledge of basic networking
- Experience with mobile device (phone/tablet) setup and use
- Proficiency in Windows OS and Office 365
- Follow-through skills and the ability to take initiative
- Solid interpersonal skills and the ability to communicate with all levels of personnel
- Ability to exercise patience and provide optimum levels of service to non-technical users
- Ability to learn new concepts and retain new information and processes
- Strong team orientation and the ability to work effectively with a geographically dispersed team
- Basic network troubleshooting and PC Imaging skills
- Excellent communication skills
- Strong customer service skills and the desire for quality work
- Ability to maintain a ticket queue and write routine summaries in the help desk ticketing system
Ideal to Have:
- Bachelor’s degree in computer science, information technology, or related field
- CompTIA A+ certification
- Understanding of Active Directory structure
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
$29.23/hr - $32.88/hr
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
EOE/Race/Gender/Disability/Vets
LI-Hybrid
LOCATION
Location: Atlanta, GA
Business Unit
Corporate
Department
Cloud & IT
Employment Type
Employee - Full Time
See all H-1B Visa Help Desk Specialist Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Help Desk Specialist
Frame your credentials around IT degree requirements
Gather transcripts and any certifications like CompTIA A+ or ITIL to show your background aligns with degree-level systems support work. Employers need documentation proving the role requires specialized knowledge, not general troubleshooting.
Use O*NET to map qualifying job duties
Pull the O*NET occupation profile for Help Desk Specialists and identify tasks tied to systems administration, network diagnostics, or enterprise IT support. These degree-level duties are what USCIS scrutinizes when evaluating specialty occupation status.
Target employers with active H-1B LCA filing history
Search Migrate Mate to find employers who have previously certified Labor Condition Applications for Help Desk or IT support roles. Prior LCA activity signals an employer already understands the sponsorship process and structures these positions correctly for USCIS approval.
Verify prevailing wage tier before accepting an offer
Run your job title, SOC code, and worksite ZIP code through the OFLC Wage Search before negotiating salary. Your offered wage must meet or exceed the DOL prevailing wage for that location, and each worksite requires its own certified LCA.
Confirm the employer will file before the cap deadline
H-1B cap selection rules have changed recently, so ask prospective employers early whether they plan to submit a registration in the current cycle. Delays in employer commitment can cost you an entire filing year, leaving you on OPT cap-gap or out of status.
Request premium processing if your start date is firm
If your OPT expires or your offer has a hard start date, ask the employer to file Form I-907 for premium processing with USCIS. Standard I-129 adjudication can run several months, and premium processing accelerates the decision significantly.
H-1B Visa Help Desk Specialist: Frequently Asked Questions
Does a Help Desk Specialist role qualify as an H-1B specialty occupation?
Not automatically. USCIS requires the position to normally require at least a bachelor's degree in a specific related field, such as information technology, computer science, or a related discipline. Employers who sponsor Help Desk Specialists typically structure the role around advanced systems administration, enterprise IT architecture, or network engineering duties rather than general password resets or basic user support. The job description and internal documentation must reflect that degree-level knowledge is genuinely required.
What does the employer need to file for H-1B sponsorship?
The employer first certifies a Labor Condition Application with DOL, confirming the offered wage meets the prevailing wage for your worksite location and SOC code. Once certified, they file Form I-129 with USCIS to petition for your H-1B status. Each physical worksite where you'll work needs its own certified LCA. The employer bears all mandatory filing fees, and your H-1B status is granted for up to three years, extendable to a six-year maximum.
How do I find Help Desk Specialist employers who actually sponsor H-1B visas?
Browse Migrate Mate to identify employers with verified LCA filing history for IT support and Help Desk roles. Many companies post Help Desk openings but have never sponsored an H-1B, so checking prior DOL certification records before applying saves significant time. Focus on mid-to-large technology firms, managed service providers, and enterprise IT departments, which are more likely to have established sponsorship processes already in place.
Can I transfer my H-1B to a new Help Desk Specialist employer?
Yes. Under H-1B portability rules, you can begin working for a new employer as soon as they file a noncapitalized I-129 transfer petition, without waiting for USCIS approval, provided you've maintained valid status. The new employer must certify a fresh LCA for your new worksite before filing. You don't re-enter the cap lottery for a transfer, which is a significant advantage if you're already in H-1B status.
What happens to my H-1B status if my Help Desk Specialist job is eliminated?
You enter a 60-day grace period from your last day of employment, during which you can find a new sponsor, file a change of status, or prepare to depart. The new employer must file a transfer petition before the grace period ends for you to continue working lawfully. Document your employment end date carefully, as overstaying the grace period affects future visa applications and your immigration record with USCIS.