H-1B Visa Technical Support Jobs
Technical Support roles qualify for H-1B sponsorship when the position requires a bachelor's degree in computer science, information systems, or a related field. Employers filing LCAs for these roles must meet DOL prevailing wage requirements, and cap-subject petitions are subject to the 85,000-slot annual lottery.
See All Technical Support JobsOverview
Showing 5 of 4,674+ Technical Support jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 4,674+ Technical Support jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support roles.
Get Access To All JobsJob Title: L2 Technical Support
City: Richardson
State/Province: Texas
Posting Start Date: 5/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Key Responsibilities:
- Provide Level 2 support for issues raised by L1.
- Deliver outstanding customer service by addressing queries promptly and effectively.
- Issue resolution in accordance with defined SLAs, ensuring accuracy and timeliness.
- Triage high-priority tickets and collaborate with Level 3 and Level 4 teams for resolution.
- Maintain runbook for the new SLA’s [temporary and permanent changes].
- Monitor email queues, ensuring timely response and escalation when required.
- Maintain detailed documentation of issues, resolutions, and escalations.
- On-call support during non-working hours.
Required Skills & Experience:
- Azure skills with Database hands-on experience.
- Strong customer service orientation with problem-solving ability.
- Experience in incident management and ticketing systems.
- Ability to work collaboratively with technical teams and escalate issues appropriately.
- Demonstrated ability to manage multiple tasks and prioritize effectively.
Key Skills and Competencies:
- Excellent people management and operational skills
- Ability to interact with all levels of the Customer and IT provider organization
- Good presentational skills
- Effective communication skills
- Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues
- ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification
- 5-8 years of experience in IT Service Management
The expected compensation for this role ranges from $45,000.00 to $110,000.00.
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Job Title: L2 Technical Support
City: Richardson
State/Province: Texas
Posting Start Date: 5/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Key Responsibilities:
- Provide Level 2 support for issues raised by L1.
- Deliver outstanding customer service by addressing queries promptly and effectively.
- Issue resolution in accordance with defined SLAs, ensuring accuracy and timeliness.
- Triage high-priority tickets and collaborate with Level 3 and Level 4 teams for resolution.
- Maintain runbook for the new SLA’s [temporary and permanent changes].
- Monitor email queues, ensuring timely response and escalation when required.
- Maintain detailed documentation of issues, resolutions, and escalations.
- On-call support during non-working hours.
Required Skills & Experience:
- Azure skills with Database hands-on experience.
- Strong customer service orientation with problem-solving ability.
- Experience in incident management and ticketing systems.
- Ability to work collaboratively with technical teams and escalate issues appropriately.
- Demonstrated ability to manage multiple tasks and prioritize effectively.
Key Skills and Competencies:
- Excellent people management and operational skills
- Ability to interact with all levels of the Customer and IT provider organization
- Good presentational skills
- Effective communication skills
- Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues
- ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification
- 5-8 years of experience in IT Service Management
The expected compensation for this role ranges from $45,000.00 to $110,000.00.
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
See all 4,674+ Technical Support jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support roles.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Technical Support
Map your degree to the SOC code
USCIS evaluates whether your degree field directly relates to the Technical Support role. Pull the O*NET profile for your target SOC code and confirm the listed education requirements match your credentials before applying.
Filter employers by LCA filing history
Use Migrate Mate to identify companies that have already filed Labor Condition Applications for Technical Support roles. This tells you which employers have active H-1B infrastructure, not just which ones list sponsorship as a checkbox on job postings.
Verify the prevailing wage tier before negotiating
Run the OFLC Wage Search using your target job title, SOC code, and work location before salary discussions. Your offer must meet at least the Level I or II wage for that geography, and knowing this protects you from offers that can't clear DOL certification.
Document tier-two and escalation responsibilities
Specialty occupation status for Technical Support is most defensible when the role involves complex troubleshooting requiring theoretical knowledge, not general help-desk tasks. Ensure your offer letter and the I-129 support documents reflect senior or specialized responsibilities.
Technical Support jobs are hiring across the US. Find yours.
Find Technical Support JobsTechnical Support H-1B Visa: Frequently Asked Questions
Does a Technical Support role qualify as a specialty occupation for H-1B purposes?
It depends on how the role is defined. USCIS requires the position to normally require at least a bachelor's degree in a specific field. A Tier 1 general help-desk role often doesn't meet that bar. Senior or specialized Technical Support positions tied to complex enterprise systems, networking infrastructure, or software platforms are more defensible, especially when the job description and actual duties require applied theoretical knowledge.
Which employers sponsor H-1B visas for Technical Support professionals?
Technology companies, managed service providers, cloud platform vendors, and large enterprise software firms are the most active sponsors for Technical Support roles. You can browse verified H-1B-sponsoring employers specifically hiring for Technical Support positions on Migrate Mate, which filters by LCA filing history so you're targeting companies with a real track record of sponsorship.
How does the H-1B lottery affect Technical Support job seekers?
Cap-subject H-1B petitions are entered into a lottery each March for an October 1 start date, with 65,000 regular-cap slots and 20,000 additional slots for U.S. master's degree holders. Selection isn't guaranteed, so having an employer willing to file in consecutive years matters. Some Technical Support roles at universities or nonprofits fall under cap-exempt categories and bypass the lottery entirely.
Can I transfer my H-1B to a new Technical Support employer mid-year?
Yes. Under H-1B portability rules, you can start working for a new employer as soon as the transfer petition is filed, without waiting for approval, provided you're in valid H-1B status and moving to a comparable role. The new employer files a new I-129 petition, and if the duties or SOC code shift significantly, USCIS may evaluate specialty occupation status again for the new position.
What wage level should I expect an employer to file for a Technical Support H-1B?
DOL prevailing wages for Technical Support roles are tied to the specific SOC code and work location. You can verify the applicable wage tier using the OFLC Wage Search before you negotiate. Most entry-level roles file at Level I or II, while senior roles requiring specialized skills or supervisory duties typically warrant a Level III or IV filing, which affects both your salary floor and the strength of the specialty occupation argument.
See which Technical Support employers are hiring and sponsoring visas right now.
Search Technical Support Jobs