H-1B Visa Computer Support Specialist Jobs
Computer Support Specialist jobs with H-1B visa sponsorship are available at employers who structure the role around degree-level IT duties. Sponsors file a certified LCA with DOL and an I-129 with USCIS, covering your status for up to three years with extension to six. Employers in healthcare, finance, and enterprise IT are among the most active filers for this occupation.
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Get Access To All JobsINTRODUCTION
Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. From offices in the world's key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions.
Position Summary
The Specialist, Computer Support provides technological support to all users in the firm.
Essential Duties And Responsibilities
Typical responsibilities include, but are not limited to, the following:
- Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner.
- Maintain effective communication.
- Interface and maintain effective communication with other Support, Training, and Information Systems staff.
- Champion users’ problems to appropriate individual(s) based on established guidelines and procedures.
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users.
- Attend Computer Support Weekly Education and Technical Sessions to stay apprised of all technical changes.
- Attend ongoing training programs to keep technical skills sharp.
- Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction.
- Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing.
- Demonstrate willingness to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed.
BASIC QUALIFICATIONS
- Strong technical skills in Microsoft Office 365, Windows 10, Adobe Acrobat, Mobile Iron, iOS devices, ChangePro, Citrix, Duo Mobile, iManage, Lenovo laptops, HP desktops and printers.
- Remote office location support experience a plus.
- Receptive and willing to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed.
- Strong analytic skills, outstanding customer service skills and be detail-oriented.
- A disciplined self-starter who is resourceful, reliable and trustworthy is needed.
- Ability to manage a varied workload and meet deadlines.
- Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude. Strong team player a must.
- Excellent written and verbal communication skills.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree preferred.
- 2-3 years Support experience in a large law firm or professional services environment.
COMPENSATION
The expected base salary for this position ranges from $70,000 - $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.
INTRODUCTION
Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. From offices in the world's key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions.
Position Summary
The Specialist, Computer Support provides technological support to all users in the firm.
Essential Duties And Responsibilities
Typical responsibilities include, but are not limited to, the following:
- Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner.
- Maintain effective communication.
- Interface and maintain effective communication with other Support, Training, and Information Systems staff.
- Champion users’ problems to appropriate individual(s) based on established guidelines and procedures.
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users.
- Attend Computer Support Weekly Education and Technical Sessions to stay apprised of all technical changes.
- Attend ongoing training programs to keep technical skills sharp.
- Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction.
- Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing.
- Demonstrate willingness to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed.
BASIC QUALIFICATIONS
- Strong technical skills in Microsoft Office 365, Windows 10, Adobe Acrobat, Mobile Iron, iOS devices, ChangePro, Citrix, Duo Mobile, iManage, Lenovo laptops, HP desktops and printers.
- Remote office location support experience a plus.
- Receptive and willing to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed.
- Strong analytic skills, outstanding customer service skills and be detail-oriented.
- A disciplined self-starter who is resourceful, reliable and trustworthy is needed.
- Ability to manage a varied workload and meet deadlines.
- Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude. Strong team player a must.
- Excellent written and verbal communication skills.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree preferred.
- 2-3 years Support experience in a large law firm or professional services environment.
COMPENSATION
The expected base salary for this position ranges from $70,000 - $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.
See all H-1B Visa Computer Support Specialist Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Computer Support Specialist
Align your degree to the role
H-1B sponsorship requires specialty occupation status, which means your employer must document that the position requires a bachelor's degree in a specific field like computer science, information systems, or IT management. Pull the O*NET profile for Computer Support Specialist to confirm the degree language your employer needs.
Check prevailing wages before negotiating
Your employer's LCA must certify a wage at or above the prevailing rate for your worksite location and job title. Use the OFLC Wage Search to find the Level I through Level IV wage tiers for Computer Support Specialist in your target metro before you enter salary discussions.
Target employers with enterprise IT helpdesk teams
Large financial institutions, hospital networks, and managed service providers regularly file H-1B petitions for Computer Support Specialist roles because their internal IT operations require consistent, degree-level support staffing. Search Migrate Mate to find employers with verified H-1B LCA filing history for this occupation.
Confirm each worksite gets its own LCA
If your role involves supporting multiple office locations, each worksite requires its own certified LCA before you work there. Raise this with your employer's HR or immigration counsel early so filings aren't delayed when your assignment shifts to a new location.
File or extend before your OPT or status expires
If you're transitioning from F-1 OPT, your employer must file the I-129 petition with USCIS before your OPT end date to maintain work authorization continuity. For cap-subject petitions, the selection rules have changed recently, so confirm the current registration window directly with USCIS.
Document degree-level duties in your offer letter
USCIS scrutinizes Computer Support Specialist petitions closely because the title spans both degree-required and non-degree roles. Ask your employer to specify in writing the system-level, analytical, or infrastructure duties that distinguish your position from general desktop support, strengthening the specialty occupation argument.
H-1B Visa Computer Support Specialist: Frequently Asked Questions
Does a Computer Support Specialist role qualify as an H-1B specialty occupation?
Not automatically. The role qualifies only when the employer structures it to require at least a bachelor's degree in a specific field such as computer science, information systems, or a closely related discipline. Generic helpdesk or desktop support positions often do not meet the threshold. Employers sponsoring H-1B holders for this title typically document system-level or infrastructure duties that distinguish the role from general IT support.
Which types of employers sponsor H-1B visas for Computer Support Specialist roles?
Healthcare systems, financial services firms, universities, and large enterprise IT departments are among the most consistent H-1B sponsors for this occupation because they maintain complex internal networks requiring degree-level support staff. Managed service providers with dedicated client infrastructure teams also file regularly. You can browse verified H-1B sponsor employers for this role on Migrate Mate.
How long does H-1B status last for a Computer Support Specialist?
USCIS grants H-1B status for an initial period of up to three years. Your employer can file for an extension bringing the total to a six-year maximum. Beyond six years, further extensions are possible only if you have an approved immigrant petition or a pending PERM labor certification that meets specific age-of-filing requirements.
What happens if my Computer Support Specialist role requires me to work at multiple client sites?
Each worksite where you perform H-1B duties must have its own certified LCA on file before you begin working there. Your employer needs to file a new LCA with DOL for each location, specifying the prevailing wage for that metro area. This is a common compliance gap for IT support roles that involve traveling between client locations or company branches.
Can I transfer my H-1B to a new employer if I change Computer Support Specialist jobs?
Yes. Under H-1B portability rules, you can begin working for a new employer as soon as they file an H-1B transfer petition with USCIS, without waiting for approval, as long as you're maintaining valid status. The new employer must file a fresh LCA certified for your new worksite and document that the role meets specialty occupation requirements independently of your previous position.