H-1B Visa IT Service Manager Jobs
IT Service Manager jobs at H-1B visa sponsoring employers require a bachelor's degree in information systems, computer science, or a related field, qualifying the role as a specialty occupation. Sponsors file a Labor Condition Application with DOL and an I-129 petition with USCIS, covering up to three years of status with extensions to six.
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Get Access To All JobsPosition Purpose: Provides leadership and direction in planning, developing, and maintaining Centene's IT service operations function. Provides oversight to the major enterprise system management and event management tools, and their respective maintenance. Leads ITSM strategies, including collaborating with disaster recovery and business continuity teams. Also manages the overall performance and reliability of the ITSM team by establishing and implementing technical and operational performance standards as defined for core functions that are essential to supporting Centene's established IT strategic objectives.
Key Details: This role is 100% onsite in Tampa, FL and requires working in the office five days per week. This role offers an opportunity to manage support for Centene's Tampa, FL location and directly lead a team.
- Develops strategy and plan for the implementation and development of policies and procedures to ensure consistently high levels of quality and availability
- Defines and maintains service operations key performance indicators (KPI) metrics
- Oversees the planning, hosting, and deployment of key operational activities for IT service and support teams to reduce service volume activity, decrease unexpected network impact activity and ensure consistent response practices
- Oversees operational activities per standard operating procedures such as batch processing, backup/recovery jobs, system health checks, system reboots, user account management, system patching, etc.
- Oversees enterprise event management tools and their respective maintenance, configuration, integration, and strategies
- Manages the hiring and training of new and existing staff, conducts performance reviews, provides leadership, technical guidance and coaching to IT Service team members
- Leads team to help ensure the stable operation of ITSM activities
- Shares knowledge and develops staff capabilities to strengthen understanding of service operations, business issues and best practices; evaluates and defines implications to IT
- Manages the budget for service operations, support reporting and forecasting activities
- Mentors and guides staff
- Develops and communicates organizational objectives; inspires and motivates team members to achieve results
- Performs other duties as assigned
- Complies with all policies and standards
Education/Experience:
Requires a Bachelor's degree and 5+ years of related experience or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Technical Skills:
One or more of the following skills are desired:
- Experience with Linux and Windows Operating System
- Experience with MacOS, Android and iOS, Agile methodology applied in a customer service environment
- Previous leadership experience
- Exposure to Service Now, automation, diagnostic tools, AI and/or reporting tools
Soft Skills:
- Ability to lead/manage others
- Collaboration and team building skills
- Effectively coaches and delivers constructive feedback
- Instills commitment to organizational goals
- Ability to communicate and make recommendations to upper management
- Effective conflict management skills
- Develops and delivers effective presentations
- Demonstrated negotiation skills
License/Certification:
ITIL Foundations v3 required
Pay Range: $102,900.00 - $190,500.00 per year
At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.
Position Purpose: Provides leadership and direction in planning, developing, and maintaining Centene's IT service operations function. Provides oversight to the major enterprise system management and event management tools, and their respective maintenance. Leads ITSM strategies, including collaborating with disaster recovery and business continuity teams. Also manages the overall performance and reliability of the ITSM team by establishing and implementing technical and operational performance standards as defined for core functions that are essential to supporting Centene's established IT strategic objectives.
Key Details: This role is 100% onsite in Tampa, FL and requires working in the office five days per week. This role offers an opportunity to manage support for Centene's Tampa, FL location and directly lead a team.
- Develops strategy and plan for the implementation and development of policies and procedures to ensure consistently high levels of quality and availability
- Defines and maintains service operations key performance indicators (KPI) metrics
- Oversees the planning, hosting, and deployment of key operational activities for IT service and support teams to reduce service volume activity, decrease unexpected network impact activity and ensure consistent response practices
- Oversees operational activities per standard operating procedures such as batch processing, backup/recovery jobs, system health checks, system reboots, user account management, system patching, etc.
- Oversees enterprise event management tools and their respective maintenance, configuration, integration, and strategies
- Manages the hiring and training of new and existing staff, conducts performance reviews, provides leadership, technical guidance and coaching to IT Service team members
- Leads team to help ensure the stable operation of ITSM activities
- Shares knowledge and develops staff capabilities to strengthen understanding of service operations, business issues and best practices; evaluates and defines implications to IT
- Manages the budget for service operations, support reporting and forecasting activities
- Mentors and guides staff
- Develops and communicates organizational objectives; inspires and motivates team members to achieve results
- Performs other duties as assigned
- Complies with all policies and standards
Education/Experience:
Requires a Bachelor's degree and 5+ years of related experience or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Technical Skills:
One or more of the following skills are desired:
- Experience with Linux and Windows Operating System
- Experience with MacOS, Android and iOS, Agile methodology applied in a customer service environment
- Previous leadership experience
- Exposure to Service Now, automation, diagnostic tools, AI and/or reporting tools
Soft Skills:
- Ability to lead/manage others
- Collaboration and team building skills
- Effectively coaches and delivers constructive feedback
- Instills commitment to organizational goals
- Ability to communicate and make recommendations to upper management
- Effective conflict management skills
- Develops and delivers effective presentations
- Demonstrated negotiation skills
License/Certification:
ITIL Foundations v3 required
Pay Range: $102,900.00 - $190,500.00 per year
At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.
See all H-1B Visa IT Service Manager Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an IT Service Manager
Frame your degree for specialty occupation
USCIS requires a direct relationship between your degree field and IT Service Manager duties. If your degree is in a adjacent field like business administration, document how your coursework covered IT systems, service delivery frameworks, or infrastructure management to strengthen the specialty occupation case.
Verify prevailing wages before salary negotiations
Use the OFLC Wage Search to look up the prevailing wage for your target metro area before any offer conversation. Your H-1B employer must certify a wage at or above that threshold on the LCA, so knowing the floor puts you in an informed position.
Target employers with active LCA filing history
Search for IT Service Manager roles on Migrate Mate, which lists employers with verified H-1B LCA sponsorship history by role and location, so you're applying to organizations that have already committed to the process rather than those encountering it for the first time.
Confirm each worksite gets its own LCA
If your role spans multiple office locations or client sites, each distinct worksite requires its own certified LCA from DOL. Raise this with your employer's HR or immigration counsel early so filings cover every location where you'll regularly perform work.
Align your ITIL or PMP credentials with your petition
Certifications like ITIL and PMP aren't required by USCIS, but they strengthen the employer's argument that the role demands specialized knowledge. Ask your employer to reference these credentials in the support letter alongside your degree when building the I-129 petition.
Understand your 60-day grace period before it matters
If your IT Service Manager position ends before your H-1B expires, you have a 60-day grace period to find a new sponsoring employer, change status, or depart. Use O*NET to document how your skills transfer to comparable roles at prospective sponsors during that window.
H-1B Visa IT Service Manager: Frequently Asked Questions
Does IT Service Manager qualify as an H-1B specialty occupation?
Yes, IT Service Manager typically qualifies as a specialty occupation when the role requires at least a bachelor's degree in information systems, computer science, or a closely related field. The employer's job description must reflect degree-level duties such as designing service architectures, managing ITSM frameworks, and overseeing technical teams, not purely administrative supervision.
How do I find employers who sponsor H-1B visas for IT Service Manager roles?
Migrate Mate lists employers with verified H-1B LCA sponsorship history searchable by role and location, so you can focus your applications on organizations that have actively filed for IT Service Manager positions. Reviewing LCA disclosure data through DOL also shows which companies have certified wages for this occupation in your target market.
What documents should I prepare before an employer files my H-1B petition?
Gather your academic transcripts, degree certificates, and any credential evaluations if your degree is from outside the U.S. You'll also need a detailed resume and, if applicable, evidence of professional certifications like ITIL or PMP. Your employer's immigration counsel will use these to build the support letter establishing specialty occupation and your qualifications.
Can my employer sponsor me if I'll be managing staff at client sites rather than their own offices?
Yes, but each worksite where you'll regularly perform work requires its own certified Labor Condition Application from DOL before USCIS approves the petition. If your role involves managing service delivery at multiple client locations, your employer must file separate LCAs covering each site and post the required notices at each location.
How long does H-1B status last for an IT Service Manager, and can it be extended?
H-1B status is initially granted for up to three years and can be extended to a six-year maximum. If you're on a path toward permanent residency and your employer has filed a PERM labor certification or I-140 petition, you may qualify for extensions beyond six years under AC21 provisions, as long as specific filing milestones have been reached.