H-1B Visa Service Director Jobs
H-1B visa jobs for Service Directors sit at the intersection of strategic leadership and specialty occupation requirements. Sponsoring employers build these roles around degree-level business, operations, or management functions, file a certified Labor Condition Application with DOL, and petition USCIS for a three-year initial status period.
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Director of Global Service Operations
Power Conversion Systems (PCS) for
PV Solar and Battery Storage Applications
Position Level: Full-Time Employee
Location: Mesa, AZ preferred, possible hybrid/remote position within the United States
Travel: Frequent domestic and international travel, including visits to customer sites and regional service teams
Position Summary
As part of the Nextpower Services & Customer Operations Business Unit, the Director of Global Service Operations, PCS leads the service organization for power conversion systems used in utility-scale renewable energy plants, including solar inverters and battery energy storage system (BESS). This experienced leader is accountable for safe, reliable, and responsive service delivery throughout the equipment lifecycle—from commissioning and handover through warranty support, troubleshooting, repairs, and long-term customer support.
The Director will build and improve global service capabilities, develop regional teams and service partners, and work closely with customers and internal engineering, product, supply chain, sales, and quality groups. The role combines operational leadership with technical judgment, customer engagement, and a focus on customer satisfaction, service performance, and business results.
Key Responsibilities
Global service operations
- Define and execute the global service strategy for PV solar and battery storage power conversion systems.
- Lead regional service teams and service partners, setting clear expectations for safety, response times, quality, and customer experience.
- Establish robust and consistent service processes for safety, commissioning, preventive maintenance, troubleshooting, corrective maintenance, warranty claims, and equipment upgrades.
- Develop scalable operating models, including regional coverage, staffing plans, replacement parts & tools strategies, escalation paths, and service partner capabilities.
- Monitor service performance and operational data to establish KPIs focused on reliability, service response, and cost effectiveness.
Customer and incident support
- Be responsible for customer satisfaction and act as an escalation point for significant equipment issues, outages, and customer concerns.
- Coordinate cross-functional incident response, including technical investigation, customer communication, containment, and corrective actions.
- Ensure field teams have the procedures, training, tools, and technical support needed to resolve issues safely and effectively.
- Build strong working relationships with customers, asset owners, EPCs, operators, and service partners.
- Support service agreement development and delivery, including scope, performance commitments, and customer reporting.
Commissioning and technical support
- Oversee commissioning readiness and service handover for new solar and BESS projects.
- Ensure commissioning activities follow approved procedures, quality requirements, and site safety rules.
- Coordinate with engineering and product teams to resolve field issues and communicate product updates to service teams.
- Promote consistent troubleshooting methods, documentation, and feedback from field experience into product improvement.
- Support training and technical qualification programs for employees and service partners.
Parts, warranty, and service systems
- Work with supply chain and regional teams to plan spare parts, repair capacity, tools, and logistics coverage.
- Oversee warranty administration, service documentation, and the review of recurring failure trends.
- Ensure service work orders, asset histories, and customer cases are recorded in appropriate systems.
- Develop dashboards and management reporting for service activity, equipment reliability, customer issues, and financial performance.
Safety, quality, and compliance
- Promote a strong safety culture across employees, contractors, and service partners.
- Ensure service work follows the highest safety standards, incorporating company procedures, applicable regulations, customer requirements, and site rules.
- Coordinate with cybersecurity and operations teams on secure service access to plant control and power conversion equipment.
- Support quality investigations, root-cause analysis, corrective and preventive actions, and lessons learned.
- Identify process improvement, automation, or product opportunities and prioritize them accordingly
Organization and financial leadership
- Build and develop a high-performing service organization, including hiring, coaching, succession planning, and performance management.
- Establish annual operating plans and budgets for staffing, travel, training, tooling, parts, and service partner support.
- Manage service costs and resource allocation while maintaining appropriate customer coverage and response capability.
- Identify opportunities to improve service offerings, customer retention, equipment availability, and service business performance.
Qualifications
- Bachelor’s degree in electrical engineering, energy systems, or a related field; equivalent experience may be considered.
- 7 or more years of experience in power electronics, renewable energy, field service, or technical operations.
- At least 5 years of experience leading service, commissioning, or technical support teams across multiple regions.
- Experience with utility-scale solar inverters, battery storage power conversion systems, or related grid-connected power equipment.
- Demonstrated experience managing customer escalations and coordinating responses to complex equipment incidents.
- Experience developing service processes, regional coverage models, service partner networks, or commissioning programs.
- Strong understanding of electrical safety and field service practices for high-voltage power equipment.
- Experience managing operating budgets, service performance measures, and cross-functional improvement initiatives.
- Ability to travel frequently, including to customer sites and international locations as needed.
Preferred Qualifications
- Experience supporting both solar and battery storage projects.
- Familiarity with inverter controls, grid interconnection requirements, plant-level controls, and renewable energy operations.
- Experience with warranty management, spare parts planning, service agreements, and field service systems.
- Technical or leadership experience in a global equipment manufacturer or renewable energy service organization.
- Project management, safety, or service operations certifications.
Core Competencies
- Customer-focused leadership and sound judgment during high-pressure incidents
- Clear communication with technical teams, executives, and customers
- Strong planning, prioritization, and follow-through
- Ability to build high performing teams and lead across cultures, time zones, and organizational boundaries
- Execution mindset, with a focus on practical problem-solving and commitment to continuous improvement
- High standards for safety, accountability, and service quality
Work Arrangement
Preferred office location is in Mesa, AZ. For the right candidate, a hybrid or remote arrangement within the United States can be discussed. The role requires regular travel to customer sites, regional offices (including outside of North America), service partner locations, and Nextpower company facilities.
At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.
Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are Nextpower
Job Description:
Director of Global Service Operations
Power Conversion Systems (PCS) for
PV Solar and Battery Storage Applications
Position Level: Full-Time Employee
Location: Mesa, AZ preferred, possible hybrid/remote position within the United States
Travel: Frequent domestic and international travel, including visits to customer sites and regional service teams
Position Summary
As part of the Nextpower Services & Customer Operations Business Unit, the Director of Global Service Operations, PCS leads the service organization for power conversion systems used in utility-scale renewable energy plants, including solar inverters and battery energy storage system (BESS). This experienced leader is accountable for safe, reliable, and responsive service delivery throughout the equipment lifecycle—from commissioning and handover through warranty support, troubleshooting, repairs, and long-term customer support.
The Director will build and improve global service capabilities, develop regional teams and service partners, and work closely with customers and internal engineering, product, supply chain, sales, and quality groups. The role combines operational leadership with technical judgment, customer engagement, and a focus on customer satisfaction, service performance, and business results.
Key Responsibilities
Global service operations
- Define and execute the global service strategy for PV solar and battery storage power conversion systems.
- Lead regional service teams and service partners, setting clear expectations for safety, response times, quality, and customer experience.
- Establish robust and consistent service processes for safety, commissioning, preventive maintenance, troubleshooting, corrective maintenance, warranty claims, and equipment upgrades.
- Develop scalable operating models, including regional coverage, staffing plans, replacement parts & tools strategies, escalation paths, and service partner capabilities.
- Monitor service performance and operational data to establish KPIs focused on reliability, service response, and cost effectiveness.
Customer and incident support
- Be responsible for customer satisfaction and act as an escalation point for significant equipment issues, outages, and customer concerns.
- Coordinate cross-functional incident response, including technical investigation, customer communication, containment, and corrective actions.
- Ensure field teams have the procedures, training, tools, and technical support needed to resolve issues safely and effectively.
- Build strong working relationships with customers, asset owners, EPCs, operators, and service partners.
- Support service agreement development and delivery, including scope, performance commitments, and customer reporting.
Commissioning and technical support
- Oversee commissioning readiness and service handover for new solar and BESS projects.
- Ensure commissioning activities follow approved procedures, quality requirements, and site safety rules.
- Coordinate with engineering and product teams to resolve field issues and communicate product updates to service teams.
- Promote consistent troubleshooting methods, documentation, and feedback from field experience into product improvement.
- Support training and technical qualification programs for employees and service partners.
Parts, warranty, and service systems
- Work with supply chain and regional teams to plan spare parts, repair capacity, tools, and logistics coverage.
- Oversee warranty administration, service documentation, and the review of recurring failure trends.
- Ensure service work orders, asset histories, and customer cases are recorded in appropriate systems.
- Develop dashboards and management reporting for service activity, equipment reliability, customer issues, and financial performance.
Safety, quality, and compliance
- Promote a strong safety culture across employees, contractors, and service partners.
- Ensure service work follows the highest safety standards, incorporating company procedures, applicable regulations, customer requirements, and site rules.
- Coordinate with cybersecurity and operations teams on secure service access to plant control and power conversion equipment.
- Support quality investigations, root-cause analysis, corrective and preventive actions, and lessons learned.
- Identify process improvement, automation, or product opportunities and prioritize them accordingly
Organization and financial leadership
- Build and develop a high-performing service organization, including hiring, coaching, succession planning, and performance management.
- Establish annual operating plans and budgets for staffing, travel, training, tooling, parts, and service partner support.
- Manage service costs and resource allocation while maintaining appropriate customer coverage and response capability.
- Identify opportunities to improve service offerings, customer retention, equipment availability, and service business performance.
Qualifications
- Bachelor’s degree in electrical engineering, energy systems, or a related field; equivalent experience may be considered.
- 7 or more years of experience in power electronics, renewable energy, field service, or technical operations.
- At least 5 years of experience leading service, commissioning, or technical support teams across multiple regions.
- Experience with utility-scale solar inverters, battery storage power conversion systems, or related grid-connected power equipment.
- Demonstrated experience managing customer escalations and coordinating responses to complex equipment incidents.
- Experience developing service processes, regional coverage models, service partner networks, or commissioning programs.
- Strong understanding of electrical safety and field service practices for high-voltage power equipment.
- Experience managing operating budgets, service performance measures, and cross-functional improvement initiatives.
- Ability to travel frequently, including to customer sites and international locations as needed.
Preferred Qualifications
- Experience supporting both solar and battery storage projects.
- Familiarity with inverter controls, grid interconnection requirements, plant-level controls, and renewable energy operations.
- Experience with warranty management, spare parts planning, service agreements, and field service systems.
- Technical or leadership experience in a global equipment manufacturer or renewable energy service organization.
- Project management, safety, or service operations certifications.
Core Competencies
- Customer-focused leadership and sound judgment during high-pressure incidents
- Clear communication with technical teams, executives, and customers
- Strong planning, prioritization, and follow-through
- Ability to build high performing teams and lead across cultures, time zones, and organizational boundaries
- Execution mindset, with a focus on practical problem-solving and commitment to continuous improvement
- High standards for safety, accountability, and service quality
Work Arrangement
Preferred office location is in Mesa, AZ. For the right candidate, a hybrid or remote arrangement within the United States can be discussed. The role requires regular travel to customer sites, regional offices (including outside of North America), service partner locations, and Nextpower company facilities.
At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.
Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are Nextpower
See all 204+ H-1B Visa Service Director Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Service Director
Frame your credentials around specialty occupation
Service Director roles qualify as a specialty occupation only when grounded in a specific field like business administration, operations management, or organizational leadership. Document how your degree directly applies to your core duties before approaching any employer about sponsorship.
Target employers with active LCA filing history
Search Migrate Mate to identify companies that have already certified Labor Condition Applications for Service Director or related management titles. Prior LCA filings signal an established sponsorship process, reducing your risk of being a first-time case.
Verify worksite coverage before accepting an offer
Each physical worksite requires its own certified LCA. If the role involves managing multiple locations, confirm with the employer that DOL-certified LCAs will cover every site where you'll work before you sign anything.
Use O*NET to anchor your specialty occupation argument
Pull the O*NET profile for your closest matching SOC code to identify the standard educational requirements for the role. Employers and USCIS both reference this data, so aligning your job description language with O*NET task definitions strengthens the specialty occupation case.
Negotiate I-129 timing into your start date conversation
USCIS adjudicates I-129 petitions under standard or premium processing timelines. Ask the employer early whether they'll use premium processing, then set your expected start date based on realistic adjudication windows rather than optimistic assumptions.
Check prevailing wage tier before comparing offers
Run your job title, SOC code, and location through OFLC Wage Search to identify the prevailing wage level the employer must certify on your LCA. A Level I wage signals an entry-level framing that may weaken the specialty occupation argument for a Service Director title.
H-1B Visa Service Director: Frequently Asked Questions
Does a Service Director role qualify as a specialty occupation for H-1B purposes?
Not automatically. A Service Director position qualifies as a specialty occupation when the employer structures it around duties that normally require at least a bachelor's degree in a directly related field such as business administration, operations management, or a related discipline. USCIS reviews the actual job duties, not just the title, so the employer's LCA and I-129 documentation must clearly establish that degree-level knowledge is a genuine requirement for the role.
How long does H-1B status last for a Service Director, and can it be extended?
USCIS grants initial H-1B visa status for up to three years. The employer can then file an extension petition to bring total status to a six-year maximum. Extensions beyond six years are possible only if the employee has an approved I-140 immigrant petition or a PERM labor certification that has been pending for at least 365 days, allowing one-year incremental extensions.
What does the employer have to file to sponsor a Service Director on H-1B?
The employer files a Labor Condition Application with DOL first, certifying the offered wage meets the prevailing wage for the SOC code and location. Once the LCA is certified, the employer submits Form I-129 to USCIS with supporting documentation establishing that the Service Director role qualifies as a specialty occupation. The employer bears the mandatory filing fees; passing those costs to the employee violates DOL rules.
How do I find Service Director jobs where employers are already set up to sponsor H-1B visas?
Migrate Mate lists employers with verified LCA filing history for management and director-level roles, so you can identify companies that have already navigated the DOL and USCIS process for comparable positions. Focusing on these employers shortens the sponsorship conversation because they understand the requirements and have internal processes in place.
What happens to my H-1B status if the Service Director role changes significantly after I start?
A material change in job duties, worksite location, or salary can require the employer to file an amended I-129 petition with USCIS before the change takes effect. If the amended role moves away from the specialty occupation basis established in the original petition, USCIS may scrutinize whether the position still qualifies. Each new worksite also requires a separately certified LCA posted at that location before you begin working there.