H-1B Visa Support Services Manager Jobs
H-1B visa jobs for Support Services Manager roles are available at employers who structure the position around degree-level operational or administrative duties. Sponsoring employers file a Labor Condition Application with DOL and an I-129 petition with USCIS, covering an initial three-year status period extendable to six years.
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About the role
The Sr. Manager, IT Support Services is responsible for ensuring the effective delivery of IT services to internal and external clients. This position manages the Service Desk and Clinical Technology Support teams providing technology services. This role will drive the transformation of MyEyeDr.’s support services by integrating Artificial Intelligence and enhancing observability tools to boost the effectiveness of the support teams. Additionally, the role emphasizes identifying automation opportunities to ensure consistent delivery.
In this position, you will manage day-to-day technology support, including escalations. You will use your knowledge of ITSM processes in both legacy and modern Cloud environments, as well as expertise in leading ITSM tools such as ServiceNow or Remedy Helix.
The hiring range for this position is $153,300 to $178,100 annually, exclusive of benefits or bonuses (discretionary and non-discretionary), based on experience and proximity to the Vienna Home Office.
You Will
- Ensure the delivery of IT services meets agreed-upon standards, quality, and operability, as defined in Service Level Agreements (SLAs).
- Manage the Service Desk and Clinical Technology Support Services team.
- Manage daily operations of Incident and Service Request Management, Problem Management, and Asset Management functions, while actively participating in Change and Release Management in both legacy and cloud environments.
- Provide leadership and guidance to foster skill development and career growth.
- Acting as a key partner and maintaining strong relationships with internal teams, customers, and vendors.
- Manages the procurement of clinical equipment, budget tracking, and collaboration with key stakeholders to ensure efficient service delivery.
- Lead key Managed Service Providers (MSPs) to ensure effective service delivery.
- Coordinate organization-wide communications during major incidents and outages.
- Ensure customer satisfaction by monitoring service desk and clinical support performance. Utilize system analytics to optimize resource utilization and enhance service delivery.
- Develop strategies for transformation and continuous improvement.
- Promote the adoption of automation for routine tasks and processes.
About You
- 8+ Years managing service desk and support teams utilizing Modern Cloud and Legacy environments
- 4+ Years of experience leading a team.
- Strong hands-on execution and experience across a multitude of technologies and stakeholder groups
- Exceptional attention to detail
- Demonstrated experience in bringing structure into unstructured environments
- Good working knowledge either through experience or formal training in multiple layers of the technology stack
- Proven ability to professionally communicate clearly and effectively both verbally and in writing to technical and non-technical audiences
- Working knowledge of business and financial principles
- Can-do attitude, find creative solutions where necessary, and follow-through
- Ability to work in a deadline-driven environment
- Experience with PCI DSS and HIPAA/HITECH a plus
Grow with Us
- Career Development and Training Opportunities
- Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
- Participate in our Vision coverage and associate discounts on our products
- Participate in our 401(k) with competitive company match
- Accrue PTO and paid holidays from day one
Introduction | MyEyeDr.
How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.
MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Description
About the role
The Sr. Manager, IT Support Services is responsible for ensuring the effective delivery of IT services to internal and external clients. This position manages the Service Desk and Clinical Technology Support teams providing technology services. This role will drive the transformation of MyEyeDr.’s support services by integrating Artificial Intelligence and enhancing observability tools to boost the effectiveness of the support teams. Additionally, the role emphasizes identifying automation opportunities to ensure consistent delivery.
In this position, you will manage day-to-day technology support, including escalations. You will use your knowledge of ITSM processes in both legacy and modern Cloud environments, as well as expertise in leading ITSM tools such as ServiceNow or Remedy Helix.
The hiring range for this position is $153,300 to $178,100 annually, exclusive of benefits or bonuses (discretionary and non-discretionary), based on experience and proximity to the Vienna Home Office.
You Will
- Ensure the delivery of IT services meets agreed-upon standards, quality, and operability, as defined in Service Level Agreements (SLAs).
- Manage the Service Desk and Clinical Technology Support Services team.
- Manage daily operations of Incident and Service Request Management, Problem Management, and Asset Management functions, while actively participating in Change and Release Management in both legacy and cloud environments.
- Provide leadership and guidance to foster skill development and career growth.
- Acting as a key partner and maintaining strong relationships with internal teams, customers, and vendors.
- Manages the procurement of clinical equipment, budget tracking, and collaboration with key stakeholders to ensure efficient service delivery.
- Lead key Managed Service Providers (MSPs) to ensure effective service delivery.
- Coordinate organization-wide communications during major incidents and outages.
- Ensure customer satisfaction by monitoring service desk and clinical support performance. Utilize system analytics to optimize resource utilization and enhance service delivery.
- Develop strategies for transformation and continuous improvement.
- Promote the adoption of automation for routine tasks and processes.
About You
- 8+ Years managing service desk and support teams utilizing Modern Cloud and Legacy environments
- 4+ Years of experience leading a team.
- Strong hands-on execution and experience across a multitude of technologies and stakeholder groups
- Exceptional attention to detail
- Demonstrated experience in bringing structure into unstructured environments
- Good working knowledge either through experience or formal training in multiple layers of the technology stack
- Proven ability to professionally communicate clearly and effectively both verbally and in writing to technical and non-technical audiences
- Working knowledge of business and financial principles
- Can-do attitude, find creative solutions where necessary, and follow-through
- Ability to work in a deadline-driven environment
- Experience with PCI DSS and HIPAA/HITECH a plus
Grow with Us
- Career Development and Training Opportunities
- Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
- Participate in our Vision coverage and associate discounts on our products
- Participate in our 401(k) with competitive company match
- Accrue PTO and paid holidays from day one
Introduction | MyEyeDr.
How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.
MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See all 36+ H-1B Visa Support Services Manager Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Support Services Manager
Verify your degree meets specialty occupation
Support Services Manager roles qualify as H-1B visa specialty occupations only when the employer requires a bachelor's degree in a directly related field like business administration, healthcare management, or operations. Review the O*NET profile for this occupation before applying to confirm the degree requirement is embedded in the job description.
Look up prevailing wages before negotiating
Your employer must certify your offered wage meets the DOL prevailing wage for your specific location and job level. Run the OFLC Wage Search using the correct SOC code before salary discussions so you understand the floor your employer is legally required to meet.
Target employers with active LCA filing history
Use Migrate Mate to find Support Services Manager roles at employers with verified H-1B LCA filing history, so you're applying to companies that have already navigated the sponsorship process for similar positions rather than those encountering it for the first time.
Confirm each worksite gets its own LCA
If your Support Services Manager role covers multiple office locations or you'll split time between sites, each worksite requires a separately certified LCA. Raise this with your employer's HR or immigration counsel before your start date to avoid compliance gaps that could affect your status.
Account for cap selection timing in your offer timeline
H-1B cap selection rules have changed recently, so align your job offer timing with your employer's immigration counsel. Status can't begin before October 1 of the relevant fiscal year, which affects how far in advance you and the employer need to plan your start date.
Prepare a skills and duties narrative for USCIS
When USCIS reviews your I-129 petition, the employer must demonstrate the Support Services Manager role genuinely requires a specific bachelor's degree. Document your daily duties in degree-level terms, mapping management responsibilities to your field of study, before the petition is drafted.
H-1B Visa Support Services Manager: Frequently Asked Questions
Does a Support Services Manager role qualify as an H-1B specialty occupation?
It depends on how the position is defined. A Support Services Manager role qualifies when the employer genuinely requires a bachelor's degree in a specific field such as business administration, healthcare management, or information systems. If the role can be filled without a directly related degree, USCIS will likely deny the petition. Employers sponsoring this title typically build the job description around degree-level analytical or operational duties to meet the specialty occupation standard.
How long does H-1B status last for a Support Services Manager?
H-1B status is initially granted for up to three years and can be extended for an additional three years, reaching a six-year maximum under standard rules. Extensions beyond six years are possible only if a PERM labor certification or I-140 immigrant petition is already filed and pending. Your employer must file a new I-129 extension petition before your current status expires to maintain continuous authorization.
What documents should I gather before an employer files my H-1B petition?
You'll need official transcripts and your degree certificate showing a bachelor's degree in a field relevant to support services or operations management. If your degree is from outside the U.S., a credential evaluation from a NACES-member service is required. You should also prepare a resume that maps your experience to degree-level managerial duties, since USCIS will scrutinize whether the role and your background align with specialty occupation requirements.
How do I find employers who actively sponsor H-1B visas for Support Services Manager roles?
Migrate Mate lists employers with verified H-1B LCA filing history for management and operations roles, letting you focus your search on companies that have already sponsored similar positions. Targeting these employers reduces the risk of pursuing offers from organizations unfamiliar with the H-1B process or unwilling to absorb the filing costs, which can reach several thousand dollars in government and legal fees.
What happens if my Support Services Manager duties change after my H-1B is approved?
A material change in your job duties, title, or worksite requires your employer to file an amended I-129 petition with USCIS before the change takes effect. If you're assigned to a new office location not covered by your original LCA, your employer must also file a new LCA with DOL for that worksite. Failing to amend for significant duty changes can create compliance issues that affect your ability to extend or transfer your H-1B status.