H-1B Visa Technical Support Lead Jobs
H-1B visa jobs for Technical Support Lead roles are available at U.S. employers who sponsor the petition, file a certified Labor Condition Application with DOL, and structure the position around specialty occupation requirements. Most roles in this field tie to computer science, information systems, or engineering degrees.
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Get Access To All JobsINTRODUCTION
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.
We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point.
You will be responsible for day-to-day management of our Application Support Engineers, ensuring that production issues are resolved quickly and professionally.
Responsibilities
- Manage the application support engineers, providing line management, mentoring and engagement.
- Establish work procedures and policies according to department standards.
- Set, monitor, and manage team targets to ensure KPI and SLA achievement.
- Ensure ticket queues are managed effectively across Zendesk and JIRA.
- Raise support-related concerns, issues, and improvement feedback to management.
- Promote self-service plans to reduce inbound ticket volume.
- Provide technical support to customers and serve as an escalation point both internally and externally.
- Handle any escalations that require immediate attention from management.
- Work collaboratively and cross-functionally with other departments.
- Present team performance reports and conduct team member performance evaluations.
- Maximize productivity and ensure the team is highly motivated.
BASIC QUALIFICATIONS
- 3+ years of experience in an Application Support Lead/Managerial role.
- Experience in people management and technical direction.
- Demonstrable experience of leading a successful team with the ability to motivate and deliver results on a consistent basis.
- Experience in providing services to agreed SLA's/OLA's.
- Experience in Problem and Incident Management according to ITIL standards.
- Ability to work in a fast-paced environment.
- Experience with managing root cause analysis and incident reports.
- Excellent interpersonal and communication skills.
- Experience working in customer service environments, with a strong understanding of customer support standards and service-oriented communication.
- Prior development experience or previous experience in an eCommerce environment is a strong advantage.
LOCATION
This is a hybrid role and requires in-office presence 3x a week at our Atlanta, GA office.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.
INTRODUCTION
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.
We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point.
You will be responsible for day-to-day management of our Application Support Engineers, ensuring that production issues are resolved quickly and professionally.
Responsibilities
- Manage the application support engineers, providing line management, mentoring and engagement.
- Establish work procedures and policies according to department standards.
- Set, monitor, and manage team targets to ensure KPI and SLA achievement.
- Ensure ticket queues are managed effectively across Zendesk and JIRA.
- Raise support-related concerns, issues, and improvement feedback to management.
- Promote self-service plans to reduce inbound ticket volume.
- Provide technical support to customers and serve as an escalation point both internally and externally.
- Handle any escalations that require immediate attention from management.
- Work collaboratively and cross-functionally with other departments.
- Present team performance reports and conduct team member performance evaluations.
- Maximize productivity and ensure the team is highly motivated.
BASIC QUALIFICATIONS
- 3+ years of experience in an Application Support Lead/Managerial role.
- Experience in people management and technical direction.
- Demonstrable experience of leading a successful team with the ability to motivate and deliver results on a consistent basis.
- Experience in providing services to agreed SLA's/OLA's.
- Experience in Problem and Incident Management according to ITIL standards.
- Ability to work in a fast-paced environment.
- Experience with managing root cause analysis and incident reports.
- Excellent interpersonal and communication skills.
- Experience working in customer service environments, with a strong understanding of customer support standards and service-oriented communication.
- Prior development experience or previous experience in an eCommerce environment is a strong advantage.
LOCATION
This is a hybrid role and requires in-office presence 3x a week at our Atlanta, GA office.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.
See all 460+ H-1B Visa Technical Support Lead Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Technical Support Lead
Align your degree to the role
USCIS evaluates whether your degree field directly relates to the technical support duties you'll lead. A computer science, information systems, or engineering degree strengthens the specialty occupation argument. Confirm your transcripts clearly reflect the field before applications begin.
Use O*NET to frame your duties
Pull the Technical Support Lead occupation profile from O*NET and cross-reference the listed tasks with your job description. Employers whose I-129 duty statements mirror O*NET language face fewer Requests for Evidence from USCIS during adjudication.
Target companies with LCA filing history
Search Migrate Mate for Technical Support Lead roles at employers with verified H-1B visa LCA filing history. Employers who have certified LCAs for this occupation code before understand the process and are less likely to withdraw sponsorship mid-hire.
Verify each worksite requires its own LCA
If your role involves multiple office locations or client sites, each worksite needs a separately certified LCA filed with DOL before you begin work there. Confirm your offer letter specifies the primary worksite address before the employer submits the petition.
Check prevailing wage before salary negotiations
Run the OFLC Wage Search for your job title, SOC code, and worksite location before discussing compensation. Your employer must pay at least the DOL prevailing wage on the certified LCA, so knowing Level II and Level III thresholds helps you negotiate within compliant ranges.
Account for cap selection timing in your offer
H-1B cap selection rules have changed recently, so confirm with USCIS how the current process affects your start date. Build at least six months of buffer into any transition plan so your employer can file the I-129 petition before your current status expires.
H-1B Visa Technical Support Lead: Frequently Asked Questions
Does a Technical Support Lead role qualify as a specialty occupation for H-1B purposes?
Yes, when the position requires at least a bachelor's degree in computer science, information systems, or a directly related engineering field. Employers document the specialty occupation argument in the I-129 by showing that the degree requirement is standard for the role in the industry. Generic support roles that accept any bachelor's degree without field specificity are harder to qualify, so the job description must tie duties to a specific technical discipline.
What documents should I prepare before asking an employer to sponsor my H-1B?
Gather your academic transcripts and degree certificates, a credential evaluation if your degree is from outside the U.S., your current I-94 arrival record, and any prior H-1B approval notices or EADs if applicable. USCIS reviews these when adjudicating the I-129 petition, and having them ready speeds up the employer's filing timeline.
How do I find Technical Support Lead employers who actually sponsor H-1B visas?
Migrate Mate lists employers with verified H-1B LCA filing history for technical support and related occupations, so you can focus your applications on companies that have already committed to the sponsorship process. Filtering by employers with prior LCA certifications for your SOC code reduces the risk of a company declining to sponsor after an offer is made.
How long does H-1B status last for a Technical Support Lead position?
H-1B status is granted for up to three years initially and can be extended to a six-year maximum. Beyond six years, extensions are available only if a PERM labor certification or I-140 immigrant petition has been filed and meets specific age thresholds set by USCIS. Plan your green card timeline accordingly if you intend to remain in the U.S. beyond six years.
What happens if my employer wants me to work at a client site not listed on the original LCA?
Each worksite requires its own certified LCA filed with DOL before work begins at that location. If your Technical Support Lead duties take you to a client office not listed on the original petition, your employer must file an amended I-129 with a new LCA reflecting that worksite. Working at an unlisted site without an amended filing puts both you and your employer out of compliance with H-1B regulations.