H-1B Visa IT Support Specialist Jobs
IT Support Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in computer science, information systems, or a related field. Many mid-size and enterprise employers file H-1B petitions for these roles, particularly at help desk and systems administration levels where degree requirements are documented in the LCA.
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Get Access To All JobsAbout Us: Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work! Our people thrive in an inclusive, innovative, and collaborative culture. Join our team of instigators of the possible where WE MEASURE WHAT MATTERS.
ABOUT THE OPPORTUNITY
At Ocean Optics, we are seeking a motivated and technically curious Junior IT Support Specialist to join our Orlando office. This entry-level role is ideal for recent graduates or early-career professionals looking to grow in a dynamic IT environment. You will be the first point of contact for Tier 1 support, responsible for diagnosing user issues, performing initial troubleshooting, and escalating complex problems to Tier 2 support. You will also manage user solution requests and contribute to emergency response efforts within the office.
Key Responsibilities:
- Tier 1 Support & Troubleshooting
- Serve as the first line of support for IT-related issues.
- Communicate with users to gather details and clarify technical problems.
- Perform basic diagnostics and resolve common hardware/software issues.
- Escalate unresolved or complex issues to Tier 2 support teams.
- Provide on-site, hands-on support to Orlando office and manufacturing floor.
- Assist with new hire device setup, onboarding/offboarding, and basic peripheral/printer support.
-
Flexibility to occasionally support urgent issues or planned maintenance outside normal business hours.
-
User Request Management
- Assist users with application access, subscriptions, and productivity tool optimization.
-
Track and manage solution requests and ensure timely follow-up.
-
Emergency Response
- Support the IT team in handling urgent or unexpected technical incidents in the Orlando office.
-
Coordinate with relevant stakeholders to ensure rapid resolution and minimal disruption.
-
Other duties as assigned.
ABOUT THE CANDIDATE
Qualifications & Skills:
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.
- Microsoft Certified (e.g., M365 Fundamentals, Azure Fundamentals).
- 0 - 2 years of experience in IT support, helpdesk, or technical troubleshooting.
Technical Skills:
- Familiarity with Windows OS and Microsoft Office Suite.
- Basic understanding of networking concepts (LAN/WAN, DHCP, DNS).
- Knowledge of hardware components and troubleshooting steps.
Soft Skills:
- Strong problem-solving and communication skills.
- Ability to work independently and in a team environment.
- Willingness to learn and adapt to new technologies and processes.
ABOUT THE COMPANY
Ocean Optics pioneered miniature spectrometers and deliver spectral solutions to researchers, OEMs, and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification, and quality assurance.
At Ocean We Measure What Matters, and our Mission is to design precise photonics systems to solve customer measurement challenges to make the world safer, cleaner, and healthier. We have discovered, refined, and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security. We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety, and the environment.
With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.
ABOUT THE PERKS
Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies, our employees enjoy excellent career development, networking, and advancement opportunities worldwide.
EQUAL OPPORTUNITY EMPLOYER
Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
About Us: Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work! Our people thrive in an inclusive, innovative, and collaborative culture. Join our team of instigators of the possible where WE MEASURE WHAT MATTERS.
ABOUT THE OPPORTUNITY
At Ocean Optics, we are seeking a motivated and technically curious Junior IT Support Specialist to join our Orlando office. This entry-level role is ideal for recent graduates or early-career professionals looking to grow in a dynamic IT environment. You will be the first point of contact for Tier 1 support, responsible for diagnosing user issues, performing initial troubleshooting, and escalating complex problems to Tier 2 support. You will also manage user solution requests and contribute to emergency response efforts within the office.
Key Responsibilities:
- Tier 1 Support & Troubleshooting
- Serve as the first line of support for IT-related issues.
- Communicate with users to gather details and clarify technical problems.
- Perform basic diagnostics and resolve common hardware/software issues.
- Escalate unresolved or complex issues to Tier 2 support teams.
- Provide on-site, hands-on support to Orlando office and manufacturing floor.
- Assist with new hire device setup, onboarding/offboarding, and basic peripheral/printer support.
-
Flexibility to occasionally support urgent issues or planned maintenance outside normal business hours.
-
User Request Management
- Assist users with application access, subscriptions, and productivity tool optimization.
-
Track and manage solution requests and ensure timely follow-up.
-
Emergency Response
- Support the IT team in handling urgent or unexpected technical incidents in the Orlando office.
-
Coordinate with relevant stakeholders to ensure rapid resolution and minimal disruption.
-
Other duties as assigned.
ABOUT THE CANDIDATE
Qualifications & Skills:
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.
- Microsoft Certified (e.g., M365 Fundamentals, Azure Fundamentals).
- 0 - 2 years of experience in IT support, helpdesk, or technical troubleshooting.
Technical Skills:
- Familiarity with Windows OS and Microsoft Office Suite.
- Basic understanding of networking concepts (LAN/WAN, DHCP, DNS).
- Knowledge of hardware components and troubleshooting steps.
Soft Skills:
- Strong problem-solving and communication skills.
- Ability to work independently and in a team environment.
- Willingness to learn and adapt to new technologies and processes.
ABOUT THE COMPANY
Ocean Optics pioneered miniature spectrometers and deliver spectral solutions to researchers, OEMs, and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification, and quality assurance.
At Ocean We Measure What Matters, and our Mission is to design precise photonics systems to solve customer measurement challenges to make the world safer, cleaner, and healthier. We have discovered, refined, and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security. We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety, and the environment.
With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.
ABOUT THE PERKS
Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies, our employees enjoy excellent career development, networking, and advancement opportunities worldwide.
EQUAL OPPORTUNITY EMPLOYER
Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
See all 199+ H-1B Visa IT Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa IT Support Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an IT Support Specialist
Verify your degree maps to the role
IT Support Specialist requires a bachelor's degree in a directly related field to qualify as a specialty occupation. Check the O*NET profile for this SOC code to confirm the degree requirement language before applying.
Target employers registered with E-Verify
E-Verify enrollment is mandatory for STEM OPT employers and federal contractors. Prioritizing E-Verify-registered companies narrows your list to employers already embedded in federal compliance workflows and likelier to have active H-1B filing processes.
Use Migrate Mate to find sponsors
Search IT Support Specialist roles on Migrate Mate, which filters employers by DOL Labor Condition Application filing history so you can see which companies have sponsored this specific role before.
Request the LCA before accepting an offer
Ask your prospective employer to share the certified LCA before you sign an offer letter. The LCA locks in your wage level and work location, and discrepancies between the LCA and your actual role can trigger an RFE from USCIS.
Check prevailing wage before negotiating salary
Run your job title, location, and SOC code through the OFLC Wage Search to see the Level I through Level IV wage tiers. Employers must certify at least the prevailing wage, so knowing your tier strengthens your negotiating position and flags underbidding employers early.
Account for the H-1B cap timeline in your job search
USCIS opens H-1B registration in March for an October 1 start date. If you're on OPT expiring before October, confirm whether the employer can bridge the gap through cap-gap protections or a cap-exempt institution.
H-1B Visa IT Support Specialist: Frequently Asked Questions
Does an IT Support Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. USCIS requires that the role normally requires a bachelor's degree or higher in a specific specialty. A generalist help desk role where any degree is acceptable may not qualify, but a systems administrator or enterprise IT support role requiring a computer science or information systems degree typically does. The employer's job description and internal hiring standards are the deciding factor.
Which employers sponsor H-1B visas for IT Support Specialist positions?
Enterprise technology companies, managed service providers, financial institutions, and large healthcare systems are among the most consistent H-1B sponsors for IT support roles. Migrate Mate lets you filter IT Support Specialist jobs by employers with active LCA filing history, so you can focus on companies that have already sponsored this role rather than guessing based on company size alone.
What wage level should I expect on an H-1B LCA for this role?
Most entry-level IT Support Specialist H-1B petitions are certified at Level I or Level II prevailing wage under the DOL's OFLC wage system. Level I applies to positions requiring minimal judgment and close supervision, while Level II reflects moderate experience. Run your specific job title and metropolitan area through the OFLC Wage Search to see the exact thresholds before evaluating any offer.
Can I transfer my H-1B to a new IT Support Specialist role without restarting the process?
Yes. Under AC21 portability, you can transfer your H-1B to a new employer in a same or similar occupational classification after your petition has been pending for 180 days. Both roles need to fall under the same SOC code or a closely related one. Your new employer files an H-1B transfer petition, and you can start working as soon as they file, without waiting for approval.
Does the IT Support Specialist SOC code qualify for STEM OPT extension?
The IT Support Specialist role is typically classified under SOC 15-1232 (Computer User Support Specialists). This code is included on the STEM OPT designated degree list when the role involves applying scientific and technical knowledge. Your employer must be E-Verify enrolled and your degree must be in a qualifying STEM field. Confirm with your DSO that both conditions are met before filing the STEM OPT extension.