H-1B Visa IT Support Specialist Jobs
IT Support Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in computer science, information systems, or a related field. Many mid-size and enterprise employers file H-1B petitions for these roles, particularly at help desk and systems administration levels where degree requirements are documented in the LCA.
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Get Access To All JobsJob Title: Senior IT Support Specialist
Job Code: 55183
Grade: 8
About Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
About the Role:
The IT Support Specialist is a hands-on, on-site role supporting both NYC and NJ office locations. This position provides comprehensive endpoint, infrastructure, and data center support while delivering exceptional in-person and remote user experiences. The role requires deep technical expertise, operational discipline, and flexibility across locations and time zones.
Key Responsibilities:
End-User Support (On-Site & Remote Channels)
- Respond to and manage IT support requests across multiple channels (Slack, ticketing systems, in-person, and remote platforms).
- Deliver high-quality in-person and remote technical support across office and distributed environments.
- Troubleshoot complex hardware and software issues across Windows and Mac platforms.
- Perform remote troubleshooting and support for global users.
- Monitor remote support channels to ensure timely issue resolution.
- Document, update, and manage ticket lifecycle through resolution.
User Lifecycle Management
- Manage full user lifecycle processes, including onboarding, offboarding, and internal transfers.
- Provision and decommission user accounts, endpoints, and access rights.
- Configure and deploy Windows and Mac workstations for new hires.
- Perform workstation upgrades, refreshes, and hardware repairs.
- Coordinate and support IT equipment shipping and logistics for remote employees.
Video Conferencing & Collaboration Technology
- Provide Zoom Room and video conferencing support, including setup, troubleshooting, and ongoing maintenance.
- Ensure conference room AV systems operate reliably and are optimized for hybrid collaboration.
- Support meeting infrastructure during executive and high-visibility events as needed.
Infrastructure & Network Support
- Deliver infrastructure support, including networking and endpoint hardware troubleshooting.
- Diagnose and resolve network connectivity issues (wired and wireless).
- Support server environments and assist with basic server troubleshooting and maintenance.
- Collaborate with cross-functional and global infrastructure teams.
Data Center Operations (DC-Ops)
- Assist in managing office server rooms (MDF/IDF environments).
- Perform hands-on tasks including racking/un-racking equipment and installing patch cables.
- Provide physical tape library support within the data center environment.
- Support server hardware installations and basic server-level troubleshooting.
- Maintain data center operational standards and best practices.
Asset & Inventory Management
- Manage and audit IT asset inventory.
- Track equipment lifecycle and ensure proper documentation.
- Lead and coordinate e-waste and equipment donation initiatives.
Cross-Functional Collaboration
- Interact with IT leadership, including presenting project status and results.
- Work effectively across time zones and global teams.
- Demonstrate flexibility in supporting both NJ and NYC office locations as business needs require.
About you:
- Minimum 3+ years of experience as a Desktop Support Engineer or IT Support Technician.
- Experience with JAMF and/or Microsoft Intune for endpoint management.
- Advanced knowledge of Windows and macOS environments.
- Solid understanding of networking fundamentals and endpoint hardware.
- Experience supporting server environments and data center hardware.
- Hands-on experience with physical tape library support preferred.
- Proven infrastructure troubleshooting capability.
- Experience managing Zoom Rooms or enterprise video conferencing systems.
- Demonstrated ability to handle multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- Effective interpersonal and collaboration skills.
- Adaptability and operational flexibility.
- Willingness to work across time zones and support two office locations (NJ/NYC).
Location: NYC Office (Onsite 3 days per week)
The annual base salary for this position is expected to be between $90,000 and $100,000. Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off. Actual salaries will vary based on a candidate’s qualifications, experience, skills, and competencies related to the role.
What’s Next….
After you submit your application, you can expect the following steps in the recruitment process:
- TA Call
- Panel Interview with peers (Virtual)
- Hiring Manager (Virtual)
- Senior Leadership (Virtual)
- Senior Leadership (Virtual)
- Final Interview - Hiring Manager (Virtual)
Job Title: Senior IT Support Specialist
Job Code: 55183
Grade: 8
About Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
About the Role:
The IT Support Specialist is a hands-on, on-site role supporting both NYC and NJ office locations. This position provides comprehensive endpoint, infrastructure, and data center support while delivering exceptional in-person and remote user experiences. The role requires deep technical expertise, operational discipline, and flexibility across locations and time zones.
Key Responsibilities:
End-User Support (On-Site & Remote Channels)
- Respond to and manage IT support requests across multiple channels (Slack, ticketing systems, in-person, and remote platforms).
- Deliver high-quality in-person and remote technical support across office and distributed environments.
- Troubleshoot complex hardware and software issues across Windows and Mac platforms.
- Perform remote troubleshooting and support for global users.
- Monitor remote support channels to ensure timely issue resolution.
- Document, update, and manage ticket lifecycle through resolution.
User Lifecycle Management
- Manage full user lifecycle processes, including onboarding, offboarding, and internal transfers.
- Provision and decommission user accounts, endpoints, and access rights.
- Configure and deploy Windows and Mac workstations for new hires.
- Perform workstation upgrades, refreshes, and hardware repairs.
- Coordinate and support IT equipment shipping and logistics for remote employees.
Video Conferencing & Collaboration Technology
- Provide Zoom Room and video conferencing support, including setup, troubleshooting, and ongoing maintenance.
- Ensure conference room AV systems operate reliably and are optimized for hybrid collaboration.
- Support meeting infrastructure during executive and high-visibility events as needed.
Infrastructure & Network Support
- Deliver infrastructure support, including networking and endpoint hardware troubleshooting.
- Diagnose and resolve network connectivity issues (wired and wireless).
- Support server environments and assist with basic server troubleshooting and maintenance.
- Collaborate with cross-functional and global infrastructure teams.
Data Center Operations (DC-Ops)
- Assist in managing office server rooms (MDF/IDF environments).
- Perform hands-on tasks including racking/un-racking equipment and installing patch cables.
- Provide physical tape library support within the data center environment.
- Support server hardware installations and basic server-level troubleshooting.
- Maintain data center operational standards and best practices.
Asset & Inventory Management
- Manage and audit IT asset inventory.
- Track equipment lifecycle and ensure proper documentation.
- Lead and coordinate e-waste and equipment donation initiatives.
Cross-Functional Collaboration
- Interact with IT leadership, including presenting project status and results.
- Work effectively across time zones and global teams.
- Demonstrate flexibility in supporting both NJ and NYC office locations as business needs require.
About you:
- Minimum 3+ years of experience as a Desktop Support Engineer or IT Support Technician.
- Experience with JAMF and/or Microsoft Intune for endpoint management.
- Advanced knowledge of Windows and macOS environments.
- Solid understanding of networking fundamentals and endpoint hardware.
- Experience supporting server environments and data center hardware.
- Hands-on experience with physical tape library support preferred.
- Proven infrastructure troubleshooting capability.
- Experience managing Zoom Rooms or enterprise video conferencing systems.
- Demonstrated ability to handle multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- Effective interpersonal and collaboration skills.
- Adaptability and operational flexibility.
- Willingness to work across time zones and support two office locations (NJ/NYC).
Location: NYC Office (Onsite 3 days per week)
The annual base salary for this position is expected to be between $90,000 and $100,000. Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off. Actual salaries will vary based on a candidate’s qualifications, experience, skills, and competencies related to the role.
What’s Next….
After you submit your application, you can expect the following steps in the recruitment process:
- TA Call
- Panel Interview with peers (Virtual)
- Hiring Manager (Virtual)
- Senior Leadership (Virtual)
- Senior Leadership (Virtual)
- Final Interview - Hiring Manager (Virtual)
See all 485+ H-1B Visa IT Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa IT Support Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an IT Support Specialist
Verify your degree maps to the role
IT Support Specialist requires a bachelor's degree in a directly related field to qualify as a specialty occupation. Check the O*NET profile for this SOC code to confirm the degree requirement language before applying.
Target employers registered with E-Verify
E-Verify enrollment is mandatory for STEM OPT employers and federal contractors. Prioritizing E-Verify-registered companies narrows your list to employers already embedded in federal compliance workflows and likelier to have active H-1B filing processes.
Use Migrate Mate to find sponsors
Search IT Support Specialist roles on Migrate Mate, which filters employers by DOL Labor Condition Application filing history so you can see which companies have sponsored this specific role before.
Request the LCA before accepting an offer
Ask your prospective employer to share the certified LCA before you sign an offer letter. The LCA locks in your wage level and work location, and discrepancies between the LCA and your actual role can trigger an RFE from USCIS.
Check prevailing wage before negotiating salary
Run your job title, location, and SOC code through the OFLC Wage Search to see the Level I through Level IV wage tiers. Employers must certify at least the prevailing wage, so knowing your tier strengthens your negotiating position and flags underbidding employers early.
Account for the H-1B cap timeline in your job search
USCIS opens H-1B registration in March for an October 1 start date. If you're on OPT expiring before October, confirm whether the employer can bridge the gap through cap-gap protections or a cap-exempt institution.
H-1B Visa IT Support Specialist: Frequently Asked Questions
Does an IT Support Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. USCIS requires that the role normally requires a bachelor's degree or higher in a specific specialty. A generalist help desk role where any degree is acceptable may not qualify, but a systems administrator or enterprise IT support role requiring a computer science or information systems degree typically does. The employer's job description and internal hiring standards are the deciding factor.
Which employers sponsor H-1B visas for IT Support Specialist positions?
Enterprise technology companies, managed service providers, financial institutions, and large healthcare systems are among the most consistent H-1B sponsors for IT support roles. Migrate Mate lets you filter IT Support Specialist jobs by employers with active LCA filing history, so you can focus on companies that have already sponsored this role rather than guessing based on company size alone.
What wage level should I expect on an H-1B LCA for this role?
Most entry-level IT Support Specialist H-1B petitions are certified at Level I or Level II prevailing wage under the DOL's OFLC wage system. Level I applies to positions requiring minimal judgment and close supervision, while Level II reflects moderate experience. Run your specific job title and metropolitan area through the OFLC Wage Search to see the exact thresholds before evaluating any offer.
Can I transfer my H-1B to a new IT Support Specialist role without restarting the process?
Yes. Under AC21 portability, you can transfer your H-1B to a new employer in a same or similar occupational classification after your petition has been pending for 180 days. Both roles need to fall under the same SOC code or a closely related one. Your new employer files an H-1B transfer petition, and you can start working as soon as they file, without waiting for approval.
Does the IT Support Specialist SOC code qualify for STEM OPT extension?
The IT Support Specialist role is typically classified under SOC 15-1232 (Computer User Support Specialists). This code is included on the STEM OPT designated degree list when the role involves applying scientific and technical knowledge. Your employer must be E-Verify enrolled and your degree must be in a qualifying STEM field. Confirm with your DSO that both conditions are met before filing the STEM OPT extension.