H-1B Visa IT Support Engineer Jobs
IT Support Engineer roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in computer science, information systems, or a related field. Employers in healthcare, finance, and enterprise tech regularly file LCAs for this role. Use Migrate Mate to filter for companies with verified H-1B visa filing history in IT support.
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Get Access To All JobsINTRODUCTION
Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at betsol.com.
Job Description
As an Associate IT Support Engineer, you will be part of BETSOL's IT operations team, providing front-line technical support to end users across desktops, laptops, peripherals, and everyday enterprise applications. This is an entry-level role designed for recent graduates: you will be onboarded through structured training and mentorship, and you will grow from assisting with routine support tasks to independently resolving incidents and service requests. You will work closely with experienced engineers and offshore network and security teams, building a strong foundation in IT service management while delivering a high-quality support experience. This is a customer-facing role, so professional communication and a service-oriented attitude are essential.
Responsibilities
- Strong organizational skills and ability to manage multiple tasks with accurate reporting
- Highly organized with strong task management and attention to detail
- Provide onsite and remote support for end users, including installing, configuring, testing, and maintaining desktops, laptops, peripherals, and related hardware under guidance.
- Troubleshoot and resolve hardware, software, OS, and peripheral incidents and service requests, escalating complex issues to senior engineers as needed.
- Contact end users via phone or Microsoft Teams to schedule support sessions and deliver timely resolution while maintaining high customer satisfaction.
- Log, monitor, prioritize, and update tickets using ITSM tools such as ServiceNow or Jira, following SLA, documentation, and escalation procedures aligned to ITIL best practices.
- Assist with OS installation, reinstallation, upgrades, and patching for Windows desktops and laptops, and install and support standard applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools.
- Help deploy and maintain antivirus and endpoint protection, configure user profiles and email accounts, and troubleshoot basic LAN, Wi-Fi, VPN, and printer connectivity issues.
- Support IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery, ensuring data security and compliance during employee exits.
- Maintain accurate IT asset and inventory records in CMDB and asset management tools, and support e-waste and e-recycling activities in line with company policies.
- Create and update technical documentation, SOPs, and knowledge base articles, and collaborate with cross-functional IT teams on projects, upgrades, and rollouts.
Looking For
Recent graduate with a Bachelor's degree in Computer Science or a related IT discipline. No prior work experience is required; internships, academic projects, or lab exposure in IT support, systems, or networking are a plus. This is an entry-level position with structured on-the-job training.
QUALIFICATIONS
Mandatory skills:
- Foundational understanding of Windows operating systems and basic desktop/laptop hardware and software concepts.
- Basic knowledge of networking fundamentals such as LAN, Wi-Fi, IP addressing, and connectivity troubleshooting.
- Awareness of IT service management concepts (incident and request handling) and a willingness to learn ITSM tools such as ServiceNow or Jira.
- Strong verbal and written communication skills, with the ability to interact professionally with global users.
- Strong analytical aptitude, a problem-solving mindset, and eagerness to learn new technologies and processes quickly.
- Demonstrated ability to adopt AI tools and independently learn new systems.
Good to have skills:
- Internship or academic project experience in IT support, system administration, or networking.
- Familiarity with ITSM/ticketing tools (ServiceNow, Jira) or CMDB-based asset management.
- Basic exposure to ITIL processes (Incident, Request, Problem, Change Management).
- Hands-on lab or hobbyist experience with hardware troubleshooting, OS installation, or home networking.
Additional Information
The salary range for this role 65k to 75K depending on experience. We know great talent comes from many backgrounds. If you’re excited about this role but don’t meet every qualification, we still encourage you to apply. We value curiosity, ambition, and a willingness to grow. At BETSOL, we foster an environment where diverse perspectives are valued and everyone feels empowered to contribute. Hiring decisions are based on qualifications, merit, and business needs.
Benefits & Perks
We offer a comprehensive and competitive benefits package designed to support your well-being, growth, and overall experience:
- Competitive salary
- Medical, dental, and vision coverage
- 401(k) with company match
- Flexible PTO + paid holidays
- Hybrid/remote work flexibility
- Learning & development support
- Inclusive, team-driven culture
- Opportunities to work with and learn from teams across the world
BETSOL is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.
INTRODUCTION
Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at betsol.com.
Job Description
As an Associate IT Support Engineer, you will be part of BETSOL's IT operations team, providing front-line technical support to end users across desktops, laptops, peripherals, and everyday enterprise applications. This is an entry-level role designed for recent graduates: you will be onboarded through structured training and mentorship, and you will grow from assisting with routine support tasks to independently resolving incidents and service requests. You will work closely with experienced engineers and offshore network and security teams, building a strong foundation in IT service management while delivering a high-quality support experience. This is a customer-facing role, so professional communication and a service-oriented attitude are essential.
Responsibilities
- Strong organizational skills and ability to manage multiple tasks with accurate reporting
- Highly organized with strong task management and attention to detail
- Provide onsite and remote support for end users, including installing, configuring, testing, and maintaining desktops, laptops, peripherals, and related hardware under guidance.
- Troubleshoot and resolve hardware, software, OS, and peripheral incidents and service requests, escalating complex issues to senior engineers as needed.
- Contact end users via phone or Microsoft Teams to schedule support sessions and deliver timely resolution while maintaining high customer satisfaction.
- Log, monitor, prioritize, and update tickets using ITSM tools such as ServiceNow or Jira, following SLA, documentation, and escalation procedures aligned to ITIL best practices.
- Assist with OS installation, reinstallation, upgrades, and patching for Windows desktops and laptops, and install and support standard applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools.
- Help deploy and maintain antivirus and endpoint protection, configure user profiles and email accounts, and troubleshoot basic LAN, Wi-Fi, VPN, and printer connectivity issues.
- Support IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery, ensuring data security and compliance during employee exits.
- Maintain accurate IT asset and inventory records in CMDB and asset management tools, and support e-waste and e-recycling activities in line with company policies.
- Create and update technical documentation, SOPs, and knowledge base articles, and collaborate with cross-functional IT teams on projects, upgrades, and rollouts.
Looking For
Recent graduate with a Bachelor's degree in Computer Science or a related IT discipline. No prior work experience is required; internships, academic projects, or lab exposure in IT support, systems, or networking are a plus. This is an entry-level position with structured on-the-job training.
QUALIFICATIONS
Mandatory skills:
- Foundational understanding of Windows operating systems and basic desktop/laptop hardware and software concepts.
- Basic knowledge of networking fundamentals such as LAN, Wi-Fi, IP addressing, and connectivity troubleshooting.
- Awareness of IT service management concepts (incident and request handling) and a willingness to learn ITSM tools such as ServiceNow or Jira.
- Strong verbal and written communication skills, with the ability to interact professionally with global users.
- Strong analytical aptitude, a problem-solving mindset, and eagerness to learn new technologies and processes quickly.
- Demonstrated ability to adopt AI tools and independently learn new systems.
Good to have skills:
- Internship or academic project experience in IT support, system administration, or networking.
- Familiarity with ITSM/ticketing tools (ServiceNow, Jira) or CMDB-based asset management.
- Basic exposure to ITIL processes (Incident, Request, Problem, Change Management).
- Hands-on lab or hobbyist experience with hardware troubleshooting, OS installation, or home networking.
Additional Information
The salary range for this role 65k to 75K depending on experience. We know great talent comes from many backgrounds. If you’re excited about this role but don’t meet every qualification, we still encourage you to apply. We value curiosity, ambition, and a willingness to grow. At BETSOL, we foster an environment where diverse perspectives are valued and everyone feels empowered to contribute. Hiring decisions are based on qualifications, merit, and business needs.
Benefits & Perks
We offer a comprehensive and competitive benefits package designed to support your well-being, growth, and overall experience:
- Competitive salary
- Medical, dental, and vision coverage
- 401(k) with company match
- Flexible PTO + paid holidays
- Hybrid/remote work flexibility
- Learning & development support
- Inclusive, team-driven culture
- Opportunities to work with and learn from teams across the world
BETSOL is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.
See all 3,283+ H-1B Visa IT Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa IT Support Engineer Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an IT Support Engineer
Verify your degree meets specialty occupation
USCIS requires your degree to directly relate to the IT Support Engineer role. A general business degree may not qualify. Pull the O*NET profile for this occupation to confirm the typical education requirements before applying.
Target employers enrolled in E-Verify
STEM OPT and cap-gap extensions require E-Verify enrollment from your employer. For IT Support Engineer roles, prioritize companies that already participate, since retroactive enrollment delays your authorization start date.
Check prevailing wage before negotiating an offer
Your employer's LCA must certify a wage at or above the DOL prevailing wage for IT Support Engineers in your work location. Run the OFLC Wage Search by SOC code and metro area before you accept any offer.
Use Migrate Mate to find LCA-verified employers
Many IT support postings come from employers with no H-1B filing history. Search Migrate Mate to filter companies by verified LCA filings for this specific role, so you're only applying where sponsorship is already established.
Clarify worksite location before the LCA is filed
IT Support Engineers often work across multiple offices or client sites. Each worksite requires its own prevailing wage determination. Ask your employer to confirm which locations will appear on the LCA before the DOL filing is submitted.
Start the H-1B process before your OPT end date
H-1B cap-subject petitions must be filed for the October 1 start date. If your OPT expires before then, your employer needs to file early enough to cover the gap. Confirm the timeline with HR at the offer stage, not after.
H-1B Visa IT Support Engineer: Frequently Asked Questions
Does an IT Support Engineer role qualify as a specialty occupation for H-1B?
It depends on how the employer defines the position. USCIS requires that the role normally requires at least a bachelor's degree in a specific field like computer science or information systems. If the job description accepts any degree or lists the degree as preferred rather than required, USCIS may issue an RFE challenging specialty occupation status. Ask to review the LCA job description before signing your offer.
Which employers typically sponsor H-1B visas for IT Support Engineers?
Enterprise technology companies, large healthcare systems, financial institutions, and managed service providers file LCAs for IT Support Engineer roles most consistently. Smaller companies sponsor less frequently because the cost and process are proportionally larger for them. Use Migrate Mate to search by employer and role to see which companies have active LCA filing history for this specific job title.
Can my employer place me at a client site on an H-1B as an IT Support Engineer?
Yes, but each third-party worksite requires a separate prevailing wage determination and the LCA must list all worksites where you'll work for more than five consecutive workdays. USCIS scrutinizes third-party placement arrangements closely for IT roles, so your employer needs to document that they control your day-to-day work, not the client.
What happens to my H-1B if I move from one IT Support Engineer role to another employer?
You need an H-1B transfer, which means your new employer files a new I-129 petition before your last day at the current employer. Under portability rules, you can start the new job once USCIS receives the transfer petition, even before it's approved, as long as your previous H-1B was approved and you've been maintaining valid status.
Does the H-1B cap apply to IT Support Engineer positions at universities or nonprofits?
Cap-exempt employers, including universities, affiliated nonprofits, and certain government research organizations, can file H-1B petitions year-round without going through the lottery. IT Support Engineer roles at these institutions are fully eligible. If your current employer is cap-subject and you're not selected in the lottery, targeting a cap-exempt employer is one path to getting an H-1B without waiting for the next registration cycle.