H-1B Visa IT Support Engineer Jobs
IT Support Engineer roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in computer science, information systems, or a related field. Employers in healthcare, finance, and enterprise tech regularly file LCAs for this role. Use Migrate Mate to filter for companies with verified H-1B visa filing history in IT support.
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At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work.
OUR CULTURE
At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day:
We think big
We take simplicity seriously
We come as we are
We act with humility
* We are built on trust
Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers. Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico.
THE ROLE
SimplePractice is the future of practice management. We’re at the forefront of making it simple for clinicians to run and grow their practices. We’ve built the highest-rated practice management software and we’re on track to become the market leader. We are looking for an IT Support Engineer who has strong problem-solving capabilities. Under the supervision of the IT lead, you will be responsible for maintaining infrastructure components, improving internal automation tools, and helping to identify and resolve user-reported issues.
Responsibilities
As an IT Support Engineer, your core responsibilities include:
- 25% of your time working with the Internal IT team on new initiatives and projects
- 75% of your time maintaining IT Infrastructure and support requests
Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment
Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure
Read documentation and assist with Single Sign On & software integrations
Create scripts and automations using programming languages such as Python, Bash, etc.
Create knowledge base for implemented solutions and provide education to all employees on new processes and technologies
On-call schedule to support our team members during off hours and weekends
Provide troubleshooting and problem resolution on employee issues with internal tools
Maintenance of hardware and software deployed to the infrastructure of the office and workstations
Aid in onboarding and offboarding responsibilities and procedures
Connect and communicate with vendors to troubleshoot/implement new hardware and software
Weekend rotational on-call (1 weekend day every 2 weeks)
DESIRED SKILLS & EXPERIENCE
High school diploma (or equivalent) or higher degree
2+ years of experience in IT
Tech savvy and comfortable with web apps including Slack, Google WorkSpace, Zoom Admin, Okta Admin, Mobile Device Management solutions and Identity lifecycle SaaS to ensure business runs smoothly
Experience in technical quality assurance
Record and document results and compare to expected results
Great documentation and communication skills utilizing Notion
Problem solving skills and ability to work under pressure
Any technical certifications are welcomed
* Passion, drive, energy, and a great attitude!
BENEFITS
We offer a competitive benefits program including:
Medical, dental, vision, life & disability insurance
401(k) plan with company match
Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
Mental health resources
Paid parental leave & Backup Care
Tuition reimbursement
* Employee Resource Groups (ERGs)
CALIFORNIA JOB APPLICANT PRIVACY NOTICE
Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com.
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
Base Compensation Range: $64,880 USD - $81,100 USD
About us
At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work.
OUR CULTURE
At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day:
We think big
We take simplicity seriously
We come as we are
We act with humility
* We are built on trust
Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers. Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico.
THE ROLE
SimplePractice is the future of practice management. We’re at the forefront of making it simple for clinicians to run and grow their practices. We’ve built the highest-rated practice management software and we’re on track to become the market leader. We are looking for an IT Support Engineer who has strong problem-solving capabilities. Under the supervision of the IT lead, you will be responsible for maintaining infrastructure components, improving internal automation tools, and helping to identify and resolve user-reported issues.
Responsibilities
As an IT Support Engineer, your core responsibilities include:
- 25% of your time working with the Internal IT team on new initiatives and projects
- 75% of your time maintaining IT Infrastructure and support requests
Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment
Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure
Read documentation and assist with Single Sign On & software integrations
Create scripts and automations using programming languages such as Python, Bash, etc.
Create knowledge base for implemented solutions and provide education to all employees on new processes and technologies
On-call schedule to support our team members during off hours and weekends
Provide troubleshooting and problem resolution on employee issues with internal tools
Maintenance of hardware and software deployed to the infrastructure of the office and workstations
Aid in onboarding and offboarding responsibilities and procedures
Connect and communicate with vendors to troubleshoot/implement new hardware and software
Weekend rotational on-call (1 weekend day every 2 weeks)
DESIRED SKILLS & EXPERIENCE
High school diploma (or equivalent) or higher degree
2+ years of experience in IT
Tech savvy and comfortable with web apps including Slack, Google WorkSpace, Zoom Admin, Okta Admin, Mobile Device Management solutions and Identity lifecycle SaaS to ensure business runs smoothly
Experience in technical quality assurance
Record and document results and compare to expected results
Great documentation and communication skills utilizing Notion
Problem solving skills and ability to work under pressure
Any technical certifications are welcomed
* Passion, drive, energy, and a great attitude!
BENEFITS
We offer a competitive benefits program including:
Medical, dental, vision, life & disability insurance
401(k) plan with company match
Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
Mental health resources
Paid parental leave & Backup Care
Tuition reimbursement
* Employee Resource Groups (ERGs)
CALIFORNIA JOB APPLICANT PRIVACY NOTICE
Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com.
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
Base Compensation Range: $64,880 USD - $81,100 USD
See all 3,345+ H-1B Visa IT Support Engineer Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an IT Support Engineer
Verify your degree meets specialty occupation
USCIS requires your degree to directly relate to the IT Support Engineer role. A general business degree may not qualify. Pull the O*NET profile for this occupation to confirm the typical education requirements before applying.
Target employers enrolled in E-Verify
STEM OPT and cap-gap extensions require E-Verify enrollment from your employer. For IT Support Engineer roles, prioritize companies that already participate, since retroactive enrollment delays your authorization start date.
Check prevailing wage before negotiating an offer
Your employer's LCA must certify a wage at or above the DOL prevailing wage for IT Support Engineers in your work location. Run the OFLC Wage Search by SOC code and metro area before you accept any offer.
Use Migrate Mate to find LCA-verified employers
Many IT support postings come from employers with no H-1B filing history. Search Migrate Mate to filter companies by verified LCA filings for this specific role, so you're only applying where sponsorship is already established.
Clarify worksite location before the LCA is filed
IT Support Engineers often work across multiple offices or client sites. Each worksite requires its own prevailing wage determination. Ask your employer to confirm which locations will appear on the LCA before the DOL filing is submitted.
Start the H-1B process before your OPT end date
H-1B cap-subject petitions must be filed for the October 1 start date. If your OPT expires before then, your employer needs to file early enough to cover the gap. Confirm the timeline with HR at the offer stage, not after.
H-1B Visa IT Support Engineer: Frequently Asked Questions
Does an IT Support Engineer role qualify as a specialty occupation for H-1B?
It depends on how the employer defines the position. USCIS requires that the role normally requires at least a bachelor's degree in a specific field like computer science or information systems. If the job description accepts any degree or lists the degree as preferred rather than required, USCIS may issue an RFE challenging specialty occupation status. Ask to review the LCA job description before signing your offer.
Which employers typically sponsor H-1B visas for IT Support Engineers?
Enterprise technology companies, large healthcare systems, financial institutions, and managed service providers file LCAs for IT Support Engineer roles most consistently. Smaller companies sponsor less frequently because the cost and process are proportionally larger for them. Use Migrate Mate to search by employer and role to see which companies have active LCA filing history for this specific job title.
Can my employer place me at a client site on an H-1B as an IT Support Engineer?
Yes, but each third-party worksite requires a separate prevailing wage determination and the LCA must list all worksites where you'll work for more than five consecutive workdays. USCIS scrutinizes third-party placement arrangements closely for IT roles, so your employer needs to document that they control your day-to-day work, not the client.
What happens to my H-1B if I move from one IT Support Engineer role to another employer?
You need an H-1B transfer, which means your new employer files a new I-129 petition before your last day at the current employer. Under portability rules, you can start the new job once USCIS receives the transfer petition, even before it's approved, as long as your previous H-1B was approved and you've been maintaining valid status.
Does the H-1B cap apply to IT Support Engineer positions at universities or nonprofits?
Cap-exempt employers, including universities, affiliated nonprofits, and certain government research organizations, can file H-1B petitions year-round without going through the lottery. IT Support Engineer roles at these institutions are fully eligible. If your current employer is cap-subject and you're not selected in the lottery, targeting a cap-exempt employer is one path to getting an H-1B without waiting for the next registration cycle.