H-1B1 Singapore Visa Technical Support Jobs
Technical Support jobs with H-1B1 Singapore visa sponsorship are open to Singaporean nationals under the U.S.-Singapore Free Trade Agreement. No lottery, no USCIS petition, and the 5,400 annual cap rarely fills, making this one of the most direct paths for Singaporean IT support professionals to work in the United States.
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Get Access To All JobsAbout Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.
Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
About the Role:
Glean is seeking a highly analytical individual to sit within the Support Organization and focus on making our Support team more effective through metrics, AI-powered tooling, and operational excellence.
You will:
-
Metrics, Reporting & Insights
- Define, track, and continuously refine Support metrics, including ticket volume, TTR, CSAT, deflection, automation rate, containment, backlog health, and agent effort.
- Build and maintain dashboards and recurring reports in spreadsheets and BI tools (e.g., Sigma / Looker / Tableau) to give Support and CX leadership clear visibility into performance and trends.
- Present insights and recommendations to Support and CX leadership on a regular cadence, highlighting risks, opportunities, and the impact of AI/automation initiatives.
-
AI Tooling, Agents & Automation
- Serve as the operational owner for AI-powered support tools (e.g., Glean agents, internal copilots, routing/triage bots, macros with AI, deflection experiences), including configuration, monitoring, and continuous improvement.
- Analyze agent and automation performance (resolution rate, handoff quality, mis-routes, downvotes) and run structured experiments on prompts, workflows, and routing rules to improve outcomes.
- Partner with Product, Engineering, and Data Science to scope and launch new AI use cases for Support (e.g., intelligent routing, duplicate detection, auto-tagging, SLA risk prediction, backlog forecasting).
- Ensure AI/automation features are rolled out with clear guardrails, runbooks, and monitoring, and that human support workflows integrate smoothly with AI experiences.
-
Program & Project Management
- Lead special projects that materially improve Support productivity and customer experience (e.g., new queue designs, channel strategy updates, AI rollout pilots, process re-designs).
- Own work-back plans, stakeholder alignment, risks, and communication for these initiatives, ensuring projects land on time and with clear success metrics.
- Partner with CX Ops and cross-functional stakeholders to design and run A/B tests and quasi-experiments across macros, forms, flows, and AI experiences, quantifying impact on FRT, TTR, CSAT, deflection, and agent effort.
-
Process Design & Knowledge
- Analyze support workflows and ticket data to identify operational inefficiencies and recommend process improvements across tools, queues, and channels.
- Document support processes, SOPs, and runbooks; maintain internal knowledge base and enablement content for Support tooling and AI features.
- Partner with Support leadership to define SLIs/SLOs for Support operations and AI tools, with clear alerting and actionable runbooks when thresholds are breached.
About you:
- 5+ years of experience in CX Operations, Revenue Operations, or related GTM operations roles, ideally in B2B SaaS.
- Track record of building or materially improving CS systems and processes (health scoring, renewals forecasting, playbooks, segmentation) and demonstrating measurable impact on retention, expansion, or health.
- Strong understanding of key post-sales metrics and leading indicators.
- Experience operating in high-growth or startup environments where you’ve had to build structure in ambiguity.
- Curious: Eager to tackle process, workflow, and AI-related challenges to improve team outcomes.
- Customer-driven: Motivated by improving both internal support processes and the end customer’s experience.
- Systems thinker: You enjoy mapping how tools, data, and processes fit together and simplifying complexity for others.
- Data-driven experimenter: You’re comfortable forming hypotheses, running experiments, and measuring impact, especially around AI and automation.
- Continuous learner: Always looking for opportunities to document, measure, and refine team practices as AI capabilities evolve.
Nice-to-Have Skills:
- Proficiency with SQL and at least one BI platform (e.g., Sigma, Looker, Metabase, Tableau).
- Prior experience designing or operating support automations and AI agents (e.g., Fin, Glean agents, Zendesk bots, workflow tools).
- Experience driving change management in support organizations, including training, communications, and adoption measurement.
- Working knowledge of SaaS products and/or cloud technologies.
- Familiarity with knowledge base management and content creation.
Location:
- This role is hybrid (4 days a week in our Mountain View office)
Compensation & Benefits:
The standard base salary range for this position is $120,000 - 175,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
LI-HYBRID
AI-First Mindset at Glean:
At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.
Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
About the Role:
Glean is seeking a highly analytical individual to sit within the Support Organization and focus on making our Support team more effective through metrics, AI-powered tooling, and operational excellence.
You will:
-
Metrics, Reporting & Insights
- Define, track, and continuously refine Support metrics, including ticket volume, TTR, CSAT, deflection, automation rate, containment, backlog health, and agent effort.
- Build and maintain dashboards and recurring reports in spreadsheets and BI tools (e.g., Sigma / Looker / Tableau) to give Support and CX leadership clear visibility into performance and trends.
- Present insights and recommendations to Support and CX leadership on a regular cadence, highlighting risks, opportunities, and the impact of AI/automation initiatives.
-
AI Tooling, Agents & Automation
- Serve as the operational owner for AI-powered support tools (e.g., Glean agents, internal copilots, routing/triage bots, macros with AI, deflection experiences), including configuration, monitoring, and continuous improvement.
- Analyze agent and automation performance (resolution rate, handoff quality, mis-routes, downvotes) and run structured experiments on prompts, workflows, and routing rules to improve outcomes.
- Partner with Product, Engineering, and Data Science to scope and launch new AI use cases for Support (e.g., intelligent routing, duplicate detection, auto-tagging, SLA risk prediction, backlog forecasting).
- Ensure AI/automation features are rolled out with clear guardrails, runbooks, and monitoring, and that human support workflows integrate smoothly with AI experiences.
-
Program & Project Management
- Lead special projects that materially improve Support productivity and customer experience (e.g., new queue designs, channel strategy updates, AI rollout pilots, process re-designs).
- Own work-back plans, stakeholder alignment, risks, and communication for these initiatives, ensuring projects land on time and with clear success metrics.
- Partner with CX Ops and cross-functional stakeholders to design and run A/B tests and quasi-experiments across macros, forms, flows, and AI experiences, quantifying impact on FRT, TTR, CSAT, deflection, and agent effort.
-
Process Design & Knowledge
- Analyze support workflows and ticket data to identify operational inefficiencies and recommend process improvements across tools, queues, and channels.
- Document support processes, SOPs, and runbooks; maintain internal knowledge base and enablement content for Support tooling and AI features.
- Partner with Support leadership to define SLIs/SLOs for Support operations and AI tools, with clear alerting and actionable runbooks when thresholds are breached.
About you:
- 5+ years of experience in CX Operations, Revenue Operations, or related GTM operations roles, ideally in B2B SaaS.
- Track record of building or materially improving CS systems and processes (health scoring, renewals forecasting, playbooks, segmentation) and demonstrating measurable impact on retention, expansion, or health.
- Strong understanding of key post-sales metrics and leading indicators.
- Experience operating in high-growth or startup environments where you’ve had to build structure in ambiguity.
- Curious: Eager to tackle process, workflow, and AI-related challenges to improve team outcomes.
- Customer-driven: Motivated by improving both internal support processes and the end customer’s experience.
- Systems thinker: You enjoy mapping how tools, data, and processes fit together and simplifying complexity for others.
- Data-driven experimenter: You’re comfortable forming hypotheses, running experiments, and measuring impact, especially around AI and automation.
- Continuous learner: Always looking for opportunities to document, measure, and refine team practices as AI capabilities evolve.
Nice-to-Have Skills:
- Proficiency with SQL and at least one BI platform (e.g., Sigma, Looker, Metabase, Tableau).
- Prior experience designing or operating support automations and AI agents (e.g., Fin, Glean agents, Zendesk bots, workflow tools).
- Experience driving change management in support organizations, including training, communications, and adoption measurement.
- Working knowledge of SaaS products and/or cloud technologies.
- Familiarity with knowledge base management and content creation.
Location:
- This role is hybrid (4 days a week in our Mountain View office)
Compensation & Benefits:
The standard base salary range for this position is $120,000 - 175,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
LI-HYBRID
AI-First Mindset at Glean:
At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
See all 155+ H-1B1 Singapore Visa Technical Support Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B1 Singapore Visa Technical Support Jobs.
Get Access To All JobsTips for Finding Technical Support Jobs
Verify your role qualifies as specialty occupation
Technical Support positions vary widely. Pull the O*NET occupation profile for your specific title and confirm it lists a bachelor's degree as the standard entry requirement. Roles framed as general helpdesk work without a degree requirement will not qualify.
Document your Singapore credentials for U.S. equivalency
Your NUS, NTU, or polytechnic diploma may need a foreign credential evaluation before an employer's HR team accepts it. Get an evaluation done in advance so you're not delaying the sponsorship conversation after an offer is made.
Target employers enrolled in E-Verify
H-1B1 visa employers must confirm your work authorization, and E-Verify enrollment signals they have prior experience hiring foreign nationals. Filter your job search by companies with documented non-citizen hiring history to avoid spending time on employers unfamiliar with the H-1B1 process.
Search H-1B1 Singapore sponsorship jobs on Migrate Mate
Use Migrate Mate to find Technical Support employers who have filed H-1B1 Singapore labor condition applications. The platform surfaces DOL filing history by role, so you can see which companies have sponsored this visa category before approaching them.
Ask employers about LCA timing before signing anything
The Labor Condition Application must be certified by DOL before your consulate appointment. Ask during negotiation whether the employer has filed LCAs before and who handles their immigration filings, so you know the timeline will be met.
Prepare for consular nonimmigrant intent scrutiny
Unlike H-1B visa, the H-1B1 Singapore visa does not allow dual intent. Consular officers will assess whether you intend to remain temporarily. Bring a clear employment offer, an itinerary tied to the role's scope, and documentation of ties to Singapore.
Frequently Asked Questions
Do Technical Support roles qualify for H-1B1 Singapore sponsorship?
Technical Support positions qualify only if the role requires at least a bachelor's degree in a specific technical field, meeting the specialty occupation standard. General helpdesk or tier-one support roles that accept candidates without a degree typically do not qualify. Mid-level and senior technical support roles tied to specific systems, networks, or enterprise software are more likely to meet the threshold. Check the O*NET occupation profile for your exact title to confirm the degree requirement before applying.
How does H-1B1 Singapore differ from H-1B for Technical Support professionals?
H-1B1 Singapore is reserved for Singaporean nationals and bypasses the H-1B lottery entirely. There is no USCIS petition, no random selection, and the 5,400 annual cap rarely fills. The application goes directly to the U.S. consulate in Singapore after your employer files the Labor Condition Application with DOL. The tradeoff is that H-1B1 does not allow dual intent, so you cannot use it as a stepping stone to a green card the way some H-1B holders do.
How do I find Technical Support employers who sponsor H-1B1 Singapore visas?
Migrate Mate shows which employers have filed H-1B1 Singapore labor condition applications for Technical Support roles, so you can target companies with a documented sponsorship track record rather than cold-applying and hoping. Employers who have filed before understand the LCA process and are far less likely to withdraw an offer due to unfamiliarity with the visa category.
Does the employer need to pay my visa fees for H-1B1 Singapore sponsorship?
The employer is responsible for the Labor Condition Application filing with DOL, which has no fee for electronic submission. Unlike H-1B, there is no USCIS I-129 petition fee because processing goes through the consulate. The MRV visa application fee is typically paid by the applicant, though some employers cover it. Clarify this during offer negotiation rather than assuming it is included.
What happens to my H-1B1 Singapore status if my Technical Support job ends?
H-1B1 Singapore status is tied directly to your employer and your approved Labor Condition Application. If your job ends, your status ends with it. There is no formal grace period codified for H-1B1 the way there is for H-1B holders, so you should line up your next role and new LCA before any separation. Consult an immigration attorney if your employment situation changes unexpectedly.