Head of Service Jobs
Head of Service jobs are open across healthcare, government, nonprofit, and education, from entry-level program coordinator to director-level operations, with specializations in service delivery, client success, and program management. Find a role that fits below and apply directly.
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About BusRight
Districts run their bus operations on BusRight every school day. We’ve found product-market fit, and the business is growing. What we build next determines whether we stay a useful tool or become the platform K-12 transportation runs on. Our next Head of Product owns that outcome.
You’ll report to the CPO and own product and design end to end: strategy, roadmap, team and execution. You’ll be hands-on, setting direction, making calls and shipping, while you build the team around you.
What Success Looks Like
- You know BusRight’s users, market and product deeply.
- The product strategy is sharper and clearer, built on what exists and backed by evidence.
- You’ve shipped bets you owned from framing through delivery, and they moved customer and business outcomes.
- Product drives BusRight. The right team is in place, and every function builds from its direction.
- Customer value is measured and reported across BusRight’s products and services, and that evidence drives roadmap and commercial decisions.
- The CPO, CEO and Engineering treat you as a trusted thought partner on where the product goes next.
What You Will Do
- Work with the founders to define and pressure-test where BusRight wins.
- Translate strategy into a living roadmap where every priority and commitment is tied to the value it delivers.
- Own the product lifecycle from discovery through launch and outcome measurement.
- Own product analytics, defining how BusRight measures adoption and usage and partnering with CS and Commercial to put those measures to work.
- Report on the value customers get from BusRight’s products and services, and use it to guide roadmap and commercial decisions.
- Make the hard calls on what not to build, and what to give up on when it isn’t working.
- Partner with Engineering to ship reliably at scale without losing speed.
- Stay in direct contact with users and customers. This role doesn't delegate learning.
- Represent product in board conversations, partner discussions, and recruiting
- Hire, develop and retain a world-class product and design team as we scale.
- Hold the product team to a high bar of rigor, craft and accountability to outcomes, not output.
- Build a product-led culture across BusRight, where every team understands customer value and brings evidence to its decisions.
What We Are Looking For
- Leadership experience: 3–5 years in product leadership, with meaningful time at early-stage or high-growth companies.
- Product-market fit: found it rather than inherited it. In the room while the answer was still unclear, made bets, got some wrong, cracked it, and can tell that story in detail.
- Consumer product experience: a feel for what makes people love a product and come back to it. EdTech is a plus, not a requirement.
- Product and design ownership: has led product design as well as product management.
- Team building: a track record of hiring and developing strong PMs at early-stage companies.
- Metrics-oriented: frames problems in numbers, sets clear success measures and knows when the data is strong enough to act on.
- Technical depth: works through trade-offs with engineers. Coding is a plus, not a requirement.
- AI-native: uses AI to research, analyze, prototype and validate, knows where it belongs in the product, and sets the standard for how the team uses it.
- Ownership mindset: sees what needs doing and does it without being asked.
About BusRight
Districts run their bus operations on BusRight every school day. We’ve found product-market fit, and the business is growing. What we build next determines whether we stay a useful tool or become the platform K-12 transportation runs on. Our next Head of Product owns that outcome.
You’ll report to the CPO and own product and design end to end: strategy, roadmap, team and execution. You’ll be hands-on, setting direction, making calls and shipping, while you build the team around you.
What Success Looks Like
- You know BusRight’s users, market and product deeply.
- The product strategy is sharper and clearer, built on what exists and backed by evidence.
- You’ve shipped bets you owned from framing through delivery, and they moved customer and business outcomes.
- Product drives BusRight. The right team is in place, and every function builds from its direction.
- Customer value is measured and reported across BusRight’s products and services, and that evidence drives roadmap and commercial decisions.
- The CPO, CEO and Engineering treat you as a trusted thought partner on where the product goes next.
What You Will Do
- Work with the founders to define and pressure-test where BusRight wins.
- Translate strategy into a living roadmap where every priority and commitment is tied to the value it delivers.
- Own the product lifecycle from discovery through launch and outcome measurement.
- Own product analytics, defining how BusRight measures adoption and usage and partnering with CS and Commercial to put those measures to work.
- Report on the value customers get from BusRight’s products and services, and use it to guide roadmap and commercial decisions.
- Make the hard calls on what not to build, and what to give up on when it isn’t working.
- Partner with Engineering to ship reliably at scale without losing speed.
- Stay in direct contact with users and customers. This role doesn't delegate learning.
- Represent product in board conversations, partner discussions, and recruiting
- Hire, develop and retain a world-class product and design team as we scale.
- Hold the product team to a high bar of rigor, craft and accountability to outcomes, not output.
- Build a product-led culture across BusRight, where every team understands customer value and brings evidence to its decisions.
What We Are Looking For
- Leadership experience: 3–5 years in product leadership, with meaningful time at early-stage or high-growth companies.
- Product-market fit: found it rather than inherited it. In the room while the answer was still unclear, made bets, got some wrong, cracked it, and can tell that story in detail.
- Consumer product experience: a feel for what makes people love a product and come back to it. EdTech is a plus, not a requirement.
- Product and design ownership: has led product design as well as product management.
- Team building: a track record of hiring and developing strong PMs at early-stage companies.
- Metrics-oriented: frames problems in numbers, sets clear success measures and knows when the data is strong enough to act on.
- Technical depth: works through trade-offs with engineers. Coding is a plus, not a requirement.
- AI-native: uses AI to research, analyze, prototype and validate, knows where it belongs in the product, and sets the standard for how the team uses it.
- Ownership mindset: sees what needs doing and does it without being asked.
Head of Service Jobs by Experience Level
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Find Head of Service JobsHead of Service Job Market
Who's Hiring
- TikTok29
- State Street24
- Jobot20
- Intuit20
- Anduril20
Top Industries Hiring
- Technology & Software102
- Banking & Financial Services29
- Staffing & Recruiting24
- Education14
- Biotechnology & Pharmaceuticals14
What Employers Look For
The qualifications that appear most often in head of service jobs.
- Five or more years of experience managing a service team or department
- Demonstrated ability to develop and monitor service delivery KPIs
- Experience with case management or service coordination software
- Bachelor's degree in public administration, social work, healthcare, or a related field
- Strong knowledge of compliance and regulatory requirements in the relevant sector
- Proven experience managing vendor relationships and third-party service contracts
Tips for Your Head of Service Job Search
Tailor your resume to service outcomes
Head of service roles are won on demonstrated results, not responsibilities. Reframe every bullet around what you delivered: service quality improvements, throughput gains, or team performance metrics. Hiring managers want to see the impact you drove, not a list of duties.
Apply early to roles that fit
Migrate Mate lists head of service openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target organizations by service model
Head of service roles differ sharply between fee-for-service, government-contracted, and direct-care environments. Filter openings by sector before applying so your cover letter speaks to the specific funding, compliance, and delivery pressures that employer actually faces.
Show cross-functional leadership in your materials
These roles sit at the intersection of operations, frontline staff, and executive stakeholders. Your resume should include at least one example where you coordinated across departments or managed upward to resolve a service gap, not just supervised your own team.
Prepare a service improvement case study for interviews
Most head of service interviews include a scenario question about a failing service line or escalating client complaints. Walk in with a real example you can narrate in under three minutes: the problem, your decision, and the measurable result. Generic answers don't land.
Negotiate scope before you negotiate compensation
Head of service offers often come with unclear reporting lines or inherited staffing problems. Before discussing compensation in detail, clarify headcount authority, budget ownership, and what success looks like in the first six months so you're not inheriting an unworkable situation.
Head of Service Jobs: Frequently Asked Questions
Which companies are hiring the most head of services?
The companies hiring the most head of services right now include TikTok, State Street, and Jobot, with the largest share of openings in California, New York, and Massachusetts, based on current listings on Migrate Mate as of November 2026. Healthcare systems, government contractors, and large nonprofit organizations tend to maintain the most consistent hiring volume for this role.
How many head of service jobs are remote?
About 70% of head of service openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most service delivery environments. Sub-areas with the highest remote share include policy coordination, program oversight in digital services, and client success management roles that don't require on-site team supervision.
How do you become a head of service?
Start by building direct experience managing a service team or program in your chosen sector, whether healthcare, government, education, or nonprofit. Develop fluency in service metrics, budget oversight, and cross-functional communication. Move into a senior coordinator or operations manager role, then pursue a head of service position once you can demonstrate accountability for a full service function and the outcomes it delivered.
Can you get a head of service job with limited experience?
You can enter the field by targeting smaller organizations or newly created programs where the bar for prior leadership experience is lower. Front-line service roles that include informal supervisory duties, project lead experience, or quality improvement work all build a credible case. Sector-specific certifications in areas like case management, public administration, or operations management help fill gaps that years of experience would otherwise cover.
What does the head of service interview process look like?
Most head of service interview processes include an initial screening with HR, followed by a panel interview with operations leadership and department stakeholders. Expect at least one behavioral question about managing a service failure or leading through organizational change. Some employers add a written exercise or presentation where you outline how you'd approach a service challenge, assess a current program gap, or build out a team structure.
Where can I find and apply to head of service jobs?
You can find and apply to head of service jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your sector, experience level, and location preference, then apply directly to each one that fits.
See All 1,961+ Head of Service Jobs
Find roles that match your experience and apply in just a few clicks.
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