Hearing Representative Jobs
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Summary
Duties are performed across Audiology clinical and patient-care areas at Overton Brooks VAMC and associated Community Based Outpatient Clinics (CBOCs). The HIS provides both direct and indirect patient care, manages technical and administrative aspects of hearing aid delivery and maintenance, assists audiologists with evaluation and treatment preparation, and supports face-to-face and telehealth encounters.
Learn more about this agency
This job is open to
The public
Internal to an agency
Clarification from the agency
This job is open to current permanent VA Nationwide employees, Federal employees of other Agencies, and U.S. Citizens. NOTE: The 2-page Resume requirement does not apply to this position.
Duties
Total Rewards of a Allied Health Professional
Primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting and patient education, which do not require a full professional audiology education or knowledge and skills represented by audiology licensure. Support functions include both direct patient care and administrative duties.
- Direct Patient Care (Full Performance Level)
- Conduct non-diagnostic otoscopy; identify abnormalities; perform cerumen management consistent with audiologist plan of care.
- Perform pass/fail hearing screenings without interpretation; conduct immittance screening without interpretation.
- Take ear mold impressions and fit/modify ear molds as needed.
- Troubleshoot and repair hearing aids; perform listening checks and electroacoustic analyses of devices.
- Program previously stored settings into hearing aids; activate remote controls; pair hearing aids and accessories via Bluetooth® technology.
- Provide patient/caregiver instruction and counseling on hearing loss, hearing aids, hearing assistive technology, communication strategies, and realistic expectations.
- Administrative / Technical Support
- Complete visual and auditory checks of hearing aids and assistive technology, including accessories and alerting devices.
- Register, certify, issue, and track prosthetic devices (hearing aids, accessories, assistive devices); manage loaner hearing aid inventory when applicable.
- Prepare equipment for patient evaluation and Audiology procedures, including daily biologic listening checks of audiometric equipment and calibration checks of real-ear systems.
- Restore device settings following repair or replacement; coordinate factory returns when indicated.
- Assist with setup and delivery of face-to-face and telehealth visits; support app downloads and Bluetooth® pairing in clinic.
- Maintain comprehensive supply/equipment tracking systems, manage RME and consumable stock, and ensure inventory levels support daily operations.
- Communication and Documentation
- Receive and route incoming Veteran communications (phone/electronic) to the audiology team and facilitate follow-up per treatment plan.
- Responsible for ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES.
- Complete documentation for each episode of care per medical center timeliness standards and code procedures as appropriate for audiologist co-signature.
Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance):Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 01082-F, 01083-F
Permanent Change of Station (PCS): Not Authorized
Requirements
Conditions of employment
- You must be a U.S. Citizen to apply for this job.
- All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Must pass pre-employment physical evaluation.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Complete all application requirements detailed in the "Required Documents" section of this announcement.
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience and Education.
Experience. Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists;
OR
Education. Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas.
NOTE: There is no combination of education and experience which can be substituted for the basic requirements.
Licensure or Registration. Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia.
Board Certification. Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS).
Exception for Non-Board Certified Health Technician (HIS).
- (a) Non-board certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. § 7405(c)(2)(B).
- (b) Non-board certified individuals shall only provide care under the supervision of a licensed audiologist.
- (c) Non-board certified individuals may only be appointed at the entry level and may not be promoted/converted until board certification is obtained.
- (d) Temporary appointments of non-board certified Health Technician (HIS) may not be extended beyond two years or converted to a new temporary appointment.
Grade Determinations: In addition to the basic requirements outlined in above, the following criteria must be met when determining the grade of candidates.
Health Technician (HIS), GS-05.
(1) Experience. None beyond the basic requirements.
(2) Knowledge, Skills and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs:
- (a) Knowledge of basic anatomy of the head and neck.
- (b) Knowledge of basic infection control procedures and guidelines.
- (c) Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing.
- (d) Ability to communicate orally and in writing.
- (e) Ability to follow verbal and written instructions.
- (f) Ability to maintain stock and supply level inventories.
(1) Experience. One year of experience equivalent to the next lower grade.
(2) Knowledge, Skills and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs:
- (a) Knowledge of normal and abnormal ear anatomy.
- (b) Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software.
- (c) Skill in documenting patient procedures and patient devices.
- (d) Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection).
- (e) Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations.
- (f) Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist.
- (g) Ability to prepare patient, equipment, and/or environment for audiology procedures.
- (h) Ability to provide triage of patient telephone calls or audiology requests.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is 06. The actual grade at which an applicant may be selected for this vacancy is in the range of 05 to 06.
Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.
Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Area of consideration - Eligible applications will be reviewed and referred in the following order:
- 1st Area of Consideration - current permanent Southeastern Veterans Healthcare System employees;
- 2nd Area of Consideration - current permanent Veterans Healthcare Administration employees;
- 3rd Area of Consideration - current permanent VA Nationwide employees;
- 4th Area of Consideration - all other applicants
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Required Documents
To apply for this position, you must provide a complete Application Package which includes:
- Long-form resume/Curriculum vitae (CV)
Resume Requirement: Your resume must include the following information: Job title, description of duties, beginning and ending date (month/year) of employment, and average hours worked per week.SF-50, Notification of Personnel Action (if applicable for Eligibility):Most recent SF-50 if you are a current or former Federal employeeIn addition to your most recent SF-50, other examples of SF-50's to include in your application packet include:
- Within grade increases at the highest grade held; or
- Promotions with an effective date more than one year old; or
- SF-50's at the highest grade held with an effective date more than one year old.
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (VA)
- License
- Long-form resume/Curriculum vitae (CV)
- Other (1)
- PCS Orders
- Performance Appraisal
- Professional Certification
- Separation Notice (RIF)
- SF-15
- SF-50/ Notification of Personnel Action
- Transcript
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/20/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13114349.
- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
Agency contact information
510 East Stoner Avenue
Shreveport, LA 71101
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Overview
- 0640 Health Aid And Technician
- Credentialing
- Suitability/Fitness
Summary
Duties are performed across Audiology clinical and patient-care areas at Overton Brooks VAMC and associated Community Based Outpatient Clinics (CBOCs). The HIS provides both direct and indirect patient care, manages technical and administrative aspects of hearing aid delivery and maintenance, assists audiologists with evaluation and treatment preparation, and supports face-to-face and telehealth encounters.
Learn more about this agency
This job is open to
The public
Internal to an agency
Clarification from the agency
This job is open to current permanent VA Nationwide employees, Federal employees of other Agencies, and U.S. Citizens. NOTE: The 2-page Resume requirement does not apply to this position.
Duties
Total Rewards of a Allied Health Professional
Primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting and patient education, which do not require a full professional audiology education or knowledge and skills represented by audiology licensure. Support functions include both direct patient care and administrative duties.
- Direct Patient Care (Full Performance Level)
- Conduct non-diagnostic otoscopy; identify abnormalities; perform cerumen management consistent with audiologist plan of care.
- Perform pass/fail hearing screenings without interpretation; conduct immittance screening without interpretation.
- Take ear mold impressions and fit/modify ear molds as needed.
- Troubleshoot and repair hearing aids; perform listening checks and electroacoustic analyses of devices.
- Program previously stored settings into hearing aids; activate remote controls; pair hearing aids and accessories via Bluetooth® technology.
- Provide patient/caregiver instruction and counseling on hearing loss, hearing aids, hearing assistive technology, communication strategies, and realistic expectations.
- Administrative / Technical Support
- Complete visual and auditory checks of hearing aids and assistive technology, including accessories and alerting devices.
- Register, certify, issue, and track prosthetic devices (hearing aids, accessories, assistive devices); manage loaner hearing aid inventory when applicable.
- Prepare equipment for patient evaluation and Audiology procedures, including daily biologic listening checks of audiometric equipment and calibration checks of real-ear systems.
- Restore device settings following repair or replacement; coordinate factory returns when indicated.
- Assist with setup and delivery of face-to-face and telehealth visits; support app downloads and Bluetooth® pairing in clinic.
- Maintain comprehensive supply/equipment tracking systems, manage RME and consumable stock, and ensure inventory levels support daily operations.
- Communication and Documentation
- Receive and route incoming Veteran communications (phone/electronic) to the audiology team and facilitate follow-up per treatment plan.
- Responsible for ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES.
- Complete documentation for each episode of care per medical center timeliness standards and code procedures as appropriate for audiologist co-signature.
Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance):Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 01082-F, 01083-F
Permanent Change of Station (PCS): Not Authorized
Requirements
Conditions of employment
- You must be a U.S. Citizen to apply for this job.
- All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Must pass pre-employment physical evaluation.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Complete all application requirements detailed in the "Required Documents" section of this announcement.
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience and Education.
Experience. Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists;
OR
Education. Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas.
NOTE: There is no combination of education and experience which can be substituted for the basic requirements.
Licensure or Registration. Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia.
Board Certification. Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS).
Exception for Non-Board Certified Health Technician (HIS).
- (a) Non-board certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. § 7405(c)(2)(B).
- (b) Non-board certified individuals shall only provide care under the supervision of a licensed audiologist.
- (c) Non-board certified individuals may only be appointed at the entry level and may not be promoted/converted until board certification is obtained.
- (d) Temporary appointments of non-board certified Health Technician (HIS) may not be extended beyond two years or converted to a new temporary appointment.
Grade Determinations: In addition to the basic requirements outlined in above, the following criteria must be met when determining the grade of candidates.
Health Technician (HIS), GS-05.
(1) Experience. None beyond the basic requirements.
(2) Knowledge, Skills and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs:
- (a) Knowledge of basic anatomy of the head and neck.
- (b) Knowledge of basic infection control procedures and guidelines.
- (c) Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing.
- (d) Ability to communicate orally and in writing.
- (e) Ability to follow verbal and written instructions.
- (f) Ability to maintain stock and supply level inventories.
(1) Experience. One year of experience equivalent to the next lower grade.
(2) Knowledge, Skills and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs:
- (a) Knowledge of normal and abnormal ear anatomy.
- (b) Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software.
- (c) Skill in documenting patient procedures and patient devices.
- (d) Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection).
- (e) Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations.
- (f) Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist.
- (g) Ability to prepare patient, equipment, and/or environment for audiology procedures.
- (h) Ability to provide triage of patient telephone calls or audiology requests.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is 06. The actual grade at which an applicant may be selected for this vacancy is in the range of 05 to 06.
Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.
Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Area of consideration - Eligible applications will be reviewed and referred in the following order:
- 1st Area of Consideration - current permanent Southeastern Veterans Healthcare System employees;
- 2nd Area of Consideration - current permanent Veterans Healthcare Administration employees;
- 3rd Area of Consideration - current permanent VA Nationwide employees;
- 4th Area of Consideration - all other applicants
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Required Documents
To apply for this position, you must provide a complete Application Package which includes:
- Long-form resume/Curriculum vitae (CV)
Resume Requirement: Your resume must include the following information: Job title, description of duties, beginning and ending date (month/year) of employment, and average hours worked per week.SF-50, Notification of Personnel Action (if applicable for Eligibility):Most recent SF-50 if you are a current or former Federal employeeIn addition to your most recent SF-50, other examples of SF-50's to include in your application packet include:
- Within grade increases at the highest grade held; or
- Promotions with an effective date more than one year old; or
- SF-50's at the highest grade held with an effective date more than one year old.
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (VA)
- License
- Long-form resume/Curriculum vitae (CV)
- Other (1)
- PCS Orders
- Performance Appraisal
- Professional Certification
- Separation Notice (RIF)
- SF-15
- SF-50/ Notification of Personnel Action
- Transcript
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/20/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13114349.
- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
Agency contact information
510 East Stoner Avenue
Shreveport, LA 71101
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Overview
- 0640 Health Aid And Technician
- Credentialing
- Suitability/Fitness
Hearing Representative Jobs by Experience Level
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Find Hearing Representative JobsHearing Representative Job Market
Who's Hiring
- Pediatrix Medical79
- NationsBenefits37
- Audionova22
- Demant15
- Starkey12
Top Industries Hiring
- Education
- Healthcare & Medical Services
- Distribution & Wholesale
- Medical Devices
- Government & Public Sector
What Employers Look For
The qualifications that appear most often in hearing representative jobs.
- Experience preparing case files and evidence for administrative or quasi-judicial hearings
- Knowledge of relevant federal or state regulations governing the specific claim type
- Strong written and oral advocacy skills for presenting arguments before hearing officers
- Accreditation, certification, or eligibility to represent claimants in the applicable forum
- Proficiency with case management software and document management systems
- Bachelor's degree in a related field such as legal studies, social work, or public administration
Tips for Your Hearing Representative Job Search
Tailor your resume to claim types
Hearing representatives work across disability, workers' comp, and unemployment claims, and employers scan for the exact claim type they handle. Rewrite your summary and bullet points to match the specific claim category in each posting, not a generic overview of your background.
Highlight your hearing preparation process
Employers want to know you can build a case file, prep witnesses, and anticipate objections before a hearing date. Describe a specific hearing you prepared for, what evidence you gathered, and how the outcome went, rather than listing duties in the abstract.
Get your credentials in order early
Many roles require a non-attorney representative accreditation, state certification, or VA accreditation for veterans' benefits work. Confirm which credential applies to the roles you're targeting and have documentation ready before you apply, since employers often screen on this at the first stage.
Apply early to roles that fit
Migrate Mate lists hearing representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Ask smart questions in your interview
Interviewers for hearing representative roles notice when candidates ask about caseload volume, hearing formats (in-person, telephonic, or video), and how the team handles scheduling conflicts. These questions signal you understand the operational reality of the role, not just the procedural definition.
Negotiate using caseload and hearing volume
When discussing compensation or role scope, tie your ask to the number and complexity of hearings you've managed. A candidate who can say how many hearings they handled per month and what claim types they covered has a concrete basis for negotiating level, not just title.
Hearing Representative Jobs: Frequently Asked Questions
Which companies are hiring the most hearing representatives?
The companies hiring the most hearing representatives right now include Pediatrix Medical, NationsBenefits, and Audionova, with the largest share of openings in Florida, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Insurance carriers and social services organizations consistently account for the largest share of open roles.
How many hearing representative jobs are remote?
About 21% of hearing representative openings are fully remote or hybrid as of November 2026, with the highest share concentrated in telephonic and video-hearing roles for disability and unemployment claims. Roles that require in-person appearances before state boards or administrative law judges tend to stay on-site or require regional proximity.
How do you become a hearing representative?
Start by earning a bachelor's degree in legal studies, social work, public administration, or a closely related field, then gain experience in claims processing, case management, or legal support. Pursue the accreditation or certification required for your target forum, such as VA accreditation for veterans' benefits or state certification for unemployment appeals. Build advocacy skills through internships, paralegal roles, or direct hearing support work before moving into a representative position.
Can you get a hearing representative job with little experience?
Entry-level hearing representative roles do exist, particularly in unemployment appeals and social services agencies that train candidates on the job. Focus on roles that list case management, claims review, or legal support experience as acceptable backgrounds rather than requiring prior hearing representation. Volunteer work with legal aid organizations, experience drafting written arguments, or coursework in administrative law all strengthen an entry-level application.
What does the hearing representative interview process look like?
Most employers start with a phone or video screen to confirm your familiarity with the relevant claim type and regulatory framework. A second round typically involves a panel or hiring manager interview with scenario-based questions about how you would prepare a case, respond to adverse rulings, or manage a high caseload. Some employers add a written exercise asking you to draft a position statement or summarize a hypothetical case record before making an offer.
Where can I find and apply to hearing representative jobs?
You can find and apply to hearing representative jobs on Migrate Mate, which lists current openings from across the United States in one place. Find roles that match your background and apply directly to each listing without being redirected through multiple platforms.
See All 367+ Hearing Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find Hearing Representative Jobs