Senior Level Hospital Account Manager Jobs

Serves as the Chief Nurse executive for Melbourne Hospital within Orlando Health. Provides leadership and coordinates activities, processes, and policies resulting in high quality patient care driven by system-wide nursing practices and standards. Works closely with the Vice President of Nursing for Orlando Health to provide leadership and direction in accord with the organization’s mission and values and nursing’s core mission, vision, and values.

Education/Training

• A bachelor’s in nursing from an accredited school of nursing. Master’s degree in nursing and/or master’s in

business or related field.

Licensure/Certification

• Maintains current RN licensure in the State of Florida.
• National specialty certification required in Nursing Administration or Certified Nurse Executive component must be

completed within 2 years of hire.

Experience

• Ten years of progressive responsibility experience in leadership or management. To include experience in leading

patient care providers, creating a vision for patient care and being an advocate for caregivers while achieving
organizational goals required.

• Experience in quality management, medical management, administration, operational finance, and leadership

required.

• Experience in building strategic relationships with community leaders and physicians required.

Essential Functions

• Facilitates and supports an interdisciplinary team approach to the overall delivery of care to patients, families, and

the community.

• Creates an environment of collaboration to promote excellence in clinical care.
• Ensures the vision and the advancement of the profession of nursing.
• Leads the effort to implement the model for patient care delivery.
• Accountable for the delivery of patient care by ensuring consistency in the standard of practice across clinical

settings.

• Ensures the development, implementation and evaluation of policies, programs and services that are evidence

based and consistent with professional standards and values.

• Services as primary liaison to the medical staff regarding clinical issues in the assigned facility.
• Collaborates with physician leaders, administrative team(s) and other key stakeholders to meet, monitor and

improve the quality of care and regulatory requirements.

• Collaborates with other Chief Nursing Officers to support the goals of Orlando Health Nurse Executive Council and

accepts assignments at the organization level.

• Promotes the professional practice model for nursing.
• Assumes operational responsibility as directed by or in the absence of the President or Vice President of Orlando

Health.

Planning

• Plans, leads, organize, direct, and evaluate patient care/nursing services. Key components of this leadership role

include the development and articulation of the vision and strategic direction for the practice of nursing and
collaboration with all levels of customers on the implementation of strategies.

• Participates in the planning, implementation and evaluation of clinical programs and services; advises the Vice

President (s), President (s), medical staff and others concerning implications of decisions and impact on the quality
of patient care, nursing practice and nursing care providers.

• Accountable for strategic and tactical planning and direction for nursing service in collaboration with the Vice

president of Nursing. This includes the provision of resources and coordination to ensure successful planning and
implementation of initiatives and processes to meet objectives.

• Collaborates with administrative team(s) to plan for future development and growth and to meet the goals set by

the Orlando Health Board of Directors.

• Represents and advocates for nursing at the facility, the organizational and the community level.
• Accountable for the development of strategies to promote the recruitment, retention, and recognition of

excellence in nursing.

• Accountable for the measurement, assessment, and improvement in patient and organizational outcomes.
• Assures a professional nursing practice environment in which registered nurses are empowered to provide

effective, efficient, safe, and compassionate quality care. Nursing trends will be evaluated at the facility,
organizational and national level and appropriate responses will be implemented.

Duties and responsibilities include, but are not limited to:

• Develops and approves the nursing organization, budget, and staffing for the provision of nursing care for the assigned

site.

• Participates in Orlando Health’s strategic planning for nursing and Orlando Health’s Nurse Executive Council.
• Demonstrates knowledge of legal issues related to clinical services, and manages situations to reduce risk to patients,

staff, and organization.

• Establishes and maintains an open and positive working relationship with the medical staff, and other hospital

nursing leaders.

• Participates in any contract or negotiations which would affect nursing services as assigned.
• Participates in evaluating, selecting, and integrating health care technology and information management systems that

support service needs.

• Collaborates with the Chief Quality Officer and the administrative team to set the vision for quality improvement,

regulatory compliance, and all aspects of patient care that tie into Orlando Health overall strategic plan. Supports
Orlando Health’s commitment to patient safety and best practice environment.

• Establishes processes to ensure management succession.
• Initiates and builds relationships outside the organization (government and community leaders, medical community,

and public relations) as appropriate.

• Establishes and maintains philanthropic relationships with potential donors and Board members.
• Serves on Orlando Health’s committees or community boards as required.
• Establish and maintains excellence in customer service for all patients utilizing appropriate tools available.
• Performs other duties as required or assigned by the Vice president of Nursing or hospital President.

Other Related Functions

• Personal qualities of integrity, maturity, and flexibility, coupled with high levels of energy and resourcefulness.
• Well-developed written and oral communication skills.