Mid Level Human Resources Shared Services Specialist Jobs
Mid level human resources shared services specialist jobs go to professionals ready to own service delivery processes, mentor junior staff, and resolve complex employee inquiries with minimal oversight. Openings are spread across on-site, hybrid, and remote settings in Healthcare & Medical Services, Education, and Accounting & Auditing, with employers like Collabera, KBR, and Paylocity hiring at this level now.
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At Bristol Hospital and Health Care, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Hospital and Health Care your choice.
Position Summary:
The Systems Manager of Revenue Cycle Shared Services oversees daily operations of Cash Posting, Customer Service and Vendor Management across Bristol Health. This role ensures accurate payment posting, timely resolution of credit balances and refunds, high-quality customer service and revenue cycle vendors meet or exceed expectations. The manager also supports system development and process improvements across revenue cycle.
Essential Job Functions and Responsibilities:
- Lead daily operations for cash posting, customer service and self-pay collections.
- Ensure accurate and timely posting of payments, reconciliation, and resolution of credit balances.
- Maintain 100% balancing expectations in relation to system processes, manual processes, general ledger, cash responsibilities, end-of-day deposit composition, and daily reconciliation.
- Interface with patients and other operational departments to investigate and expedite patient or outside agency complaints, either written or oral, arising from the billing and collection process.
- Manage relationships with revenue cycle vendors, ensuring performance consistently meets or exceeds organizational expectations.
- Oversee financial assistance processing, county applications, and indigent care.
- Monitor KPIs including call volume, hold times, and recovery rates.
- Supervise and support staff performance, training, and development.
- Collaborate with internal departments and external partners to resolve issues and improve processes.
- Participate in system upgrades, testing, and implementation of new tools.
Maintain a strong knowledge base of reimbursement procedures of third party and private insurance payers, state and federal regulations, and local regulations relating to insurance and private collections.
Educational / Minimum Requirements:
- BA or BS, preferably in Business, Accounting, or Finance, or equivalent work experience
- Five (5) years’ experience in healthcare preferred, including significant experience specialized in cash handling, reconciliation, and cash management areas as identified above.
- Three (3) years’ previous supervisory experience in healthcare preferred.
- Knowledge of state and federal regulations as they pertain to collection processes and procedures.
State/Federal Mandated Licensure or Certification Requirements:
None
Bristol Hospital Mandated Educational Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually.
Special Requirements:
Ability to effectively manage multiple tasks and projects. Strong computer analytical skills with an aptitude for learning new software programs and the ability to assimilate changes. Outstanding supervisory and interpersonal skills.
Physical Requirements:
Prolonged sitting at a desk and/or computer terminal. Significant paperwork requiring extensive eye usage. Physically able to handle paperwork and patient filing. Vision and hearing corrected to normal.
Work Environment:
Normal office conditions.
Cognitive Requirements:
Strong interpersonal skills; ability to deal effectively with physicians, clients, and other related professional personnel. Excellent mathematical and analytical skills; must be able to reconcile patient accounts and spreadsheets expediently. Detail oriented personality. Excellent written and oral communication skills. Ability to work independently with minimal direct supervision.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Bristol Hospital and Health Care, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Hospital and Health Care your choice.
Position Summary:
The Systems Manager of Revenue Cycle Shared Services oversees daily operations of Cash Posting, Customer Service and Vendor Management across Bristol Health. This role ensures accurate payment posting, timely resolution of credit balances and refunds, high-quality customer service and revenue cycle vendors meet or exceed expectations. The manager also supports system development and process improvements across revenue cycle.
Essential Job Functions and Responsibilities:
- Lead daily operations for cash posting, customer service and self-pay collections.
- Ensure accurate and timely posting of payments, reconciliation, and resolution of credit balances.
- Maintain 100% balancing expectations in relation to system processes, manual processes, general ledger, cash responsibilities, end-of-day deposit composition, and daily reconciliation.
- Interface with patients and other operational departments to investigate and expedite patient or outside agency complaints, either written or oral, arising from the billing and collection process.
- Manage relationships with revenue cycle vendors, ensuring performance consistently meets or exceeds organizational expectations.
- Oversee financial assistance processing, county applications, and indigent care.
- Monitor KPIs including call volume, hold times, and recovery rates.
- Supervise and support staff performance, training, and development.
- Collaborate with internal departments and external partners to resolve issues and improve processes.
- Participate in system upgrades, testing, and implementation of new tools.
Maintain a strong knowledge base of reimbursement procedures of third party and private insurance payers, state and federal regulations, and local regulations relating to insurance and private collections.
Educational / Minimum Requirements:
- BA or BS, preferably in Business, Accounting, or Finance, or equivalent work experience
- Five (5) years’ experience in healthcare preferred, including significant experience specialized in cash handling, reconciliation, and cash management areas as identified above.
- Three (3) years’ previous supervisory experience in healthcare preferred.
- Knowledge of state and federal regulations as they pertain to collection processes and procedures.
State/Federal Mandated Licensure or Certification Requirements:
None
Bristol Hospital Mandated Educational Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually.
Special Requirements:
Ability to effectively manage multiple tasks and projects. Strong computer analytical skills with an aptitude for learning new software programs and the ability to assimilate changes. Outstanding supervisory and interpersonal skills.
Physical Requirements:
Prolonged sitting at a desk and/or computer terminal. Significant paperwork requiring extensive eye usage. Physically able to handle paperwork and patient filing. Vision and hearing corrected to normal.
Work Environment:
Normal office conditions.
Cognitive Requirements:
Strong interpersonal skills; ability to deal effectively with physicians, clients, and other related professional personnel. Excellent mathematical and analytical skills; must be able to reconcile patient accounts and spreadsheets expediently. Detail oriented personality. Excellent written and oral communication skills. Ability to work independently with minimal direct supervision.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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Mid Level Human Resources Shared Services Specialist Jobs: Frequently Asked Questions
How do I get a mid level human resources shared services specialist job?
Position your experience around ownership, not just task completion. Highlight cases where you managed a process end to end, resolved escalated employee issues independently, or improved a service delivery workflow. Emphasize familiarity with HRIS platforms, ticketing systems, and cross-functional collaboration. Applications that connect your background to measurable outcomes, such as reduced resolution times or improved data accuracy, stand out at this level.
Which companies hire mid level human resources shared services specialists?
Companies hiring mid level human resources shared services specialists right now include Collabera, KBR, and Paylocity, based on current listings on Migrate Mate as of November 2026. Employers at this level tend to be mid-size to large organizations with centralized HR functions that need specialists capable of handling complex employee inquiries and process improvement without close supervision.
Are there remote mid level human resources shared services specialist jobs?
Yes, and the share is meaningful. About 0% of mid level human resources shared services specialist openings are remote or hybrid as of November 2026, reflecting how much of this work, including case management, benefits administration, and HR system updates, can be done effectively outside a traditional office. On-site roles still exist, often tied to companies with large in-person workforces.
How do I move up to a mid level human resources shared services specialist role?
The path runs through deepening your command of core HR processes, particularly benefits, onboarding, leaves of absence, and data integrity, while taking on increasingly complex cases. Gaining ownership of a recurring process, contributing to system implementations or audits, and building a reputation for accurate, timely service delivery are what distinguish mid level candidates from those still operating in a fully guided, task-based capacity.
Which industries hire the most mid level human resources shared services specialists?
Mid Level human resources shared services specialist roles concentrate in Healthcare & Medical Services, Education, and Accounting & Auditing, based on current listings on Migrate Mate as of November 2026. These sectors tend to have large, distributed workforces that rely on centralized HR shared services centers to manage high volumes of employee transactions efficiently and consistently across multiple locations or business units.