Income Maintenance Caseworker Jobs
Income Maintenance Caseworker jobs are open across state and county government agencies, nonprofit social services, and community action organizations, at every level from entry-level eligibility technician to senior caseworker and supervisor, with specializations in SNAP administration, Medicaid eligibility, and TANF case management. See the openings below and apply to the ones that match your experience.
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Job Bulletin
Beaufort County Department of Social Services
Income Maintenance Caseworker II-Two Positions
SALARY JOB See position description
LOCATION 632 W. 5th. St. Washington, NC 27889
TYPE Full Time
JOB NUMBER 113-02-307
DEPARTMENT Income Maintenance
CLOSING DATE 11/24/2026 5:00 PM Eastern
Please note: All education information, including high school, and all employment history should be included in the body of the application for the application to be considered complete.
Hiring Rate - $43,225 for fully qualified applicant
After successful completion of one-year probationary period - $45,387
Hiring rate for IMC I (less than one year experience/ work against status) - $39,582
PAID OVERTIME/ 401K Matching / NC State Health Plan
Description of Duties
The primary purpose of this position is to take and process all types of assistance applications, re-determine eligibility and process and react to any changes in the client’s situation.
The Income Maintenance Team is comprised of three different units. Income Maintenance Team I, responsible for Family and Children’s
Medicaid, Child Care, Work First Family Assistance, Emergency Assistance and Medicaid Transportation. Income Maintenance Team II, responsible for Adult Medicaid, Special Assistance and Long-Term Care. Income Maintenance Team III, responsible for Food and Nutrition
Services, Crisis Intervention and Low-Income Energy Assistance Program. Although the worker will be assigned to a specific team, at any given moment the worker may be asked to work in a unit they are not currently assigned to.
This position interviews, verifies information, opens and determines or re-determines eligibility for all programs that are either new applications or that are applications where there has been a lapse in the certification period. This position also interviews, verifies information, reopens and determines eligibility for all cases that reapply when there has been no lapse in the certification period. This position documents, verifies and updates all changes in the client’s situation. This position has the responsibility of satisfying all federal and state mandated verifications as well as any questionable data.
Knowledge, Skills and Abilities
Considerable knowledge of all agency programs, and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret a variety of regulations, policies, and procedures of varying complexity. Ability to communicate with clients/applicants and the public at large to obtain data, and to explain and interpret regulations, policies, and procedures. Ability to perform caseworker functions within structured time frames. Ability to be flexible in work schedules and work environment. Must possess good computer skills and have the ability to learn and adapt to new computer programs in an efficient manner.
Minimum Training and Experience
One year of experience as an Income Maintenance Caseworker (fully qualified), or graduation from high school and three years of clerical or paraprofessional experience involving interviewing; public contact or community work; or graduation from high school and two years of clerical or paraprofessional experience within a social services eligibility program; graduation with a four year degree in a related curriculum, or an equivalent combination of education and experience may qualify in a work against status. Computer skills are needed. Fluency in Spanish will be considered a plus. Valid driver's license required. Career Readiness
Certificate preferred.
Supplemental Information
The Beaufort County Department of Social Services (BCDSS) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, age, disability, genetic information, political affiliation or political influence.
Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted and will render your application incomplete.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, work experience, and certificates & licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. In order to receive credit for the supplemental questions, you must provide supporting information within the
"Work Experience" section of the application, to support your answers
Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application.
To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders.
Technical issues submitting your application, please call the NeoGov HelpLine at 855-524-5627 .
Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax. Please call the BCDSS office for assistance.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click on "Application Status". Upon the closing date, applications are
"Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take an average of 6 – 8 weeks.
Online Application: https://www.governmentjobs.com/careers/BeaufortCounty/beaufortcountydss
You can find assistance with creating your account and steps for completing the application process at this site: www.governmentjobs.com/
Home/Application Guide
Pre-employment Drug Screening and Criminal Background check will be required as a condition of employment. Valid North Carolina
Driver's License Required.
All employees are called upon to serve shelter duty in times of emergency and/or natural disaster.
Agency Address
Beaufort County Department of Social Services 632 West 5th Street
P.O. Box 1358
Washington, North Carolina, 27889
Website http://co.beaufort.nc.us/departments/human-services/social-services
Job Type: Full-time
Pay: From $43,225.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Work Location: In person
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Find JobsIncome Maintenance Caseworker Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in income maintenance caseworker jobs.
- Bachelor's degree in social work, human services, or a closely related field
- Experience determining eligibility for public assistance programs such as SNAP, Medicaid, or TANF
- Proficiency with state or county case management and eligibility software systems
- Knowledge of federal and state benefit program regulations and documentation requirements
- Strong written and verbal communication skills for client interviews and case documentation
- Ability to manage a high-volume caseload while meeting accuracy and compliance standards
Tips for Your Income Maintenance Caseworker Job Search
Tailor your resume to eligibility systems
Hiring managers scan for specific benefit programs you've administered. Name the systems you've worked in, such as state eligibility platforms or case management software, and list each public assistance program by its official name rather than a generic description.
Highlight your caseload management numbers
Job postings for income maintenance caseworkers almost always ask about caseload capacity. Quantify your past workload in your resume, including how many active cases you managed at once and your accuracy or compliance rate on eligibility determinations.
Apply early to roles that fit
Migrate Mate lists income maintenance caseworker openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by program type
Agencies hire separately for SNAP, Medicaid, TANF, and general assistance programs. When searching, filter or search by program name, not just job title, since the same caseworker function is posted under different titles depending on the benefit program involved.
Prepare for scenario-based interview questions
Interviewers for these roles rely heavily on situational questions about difficult client interactions, policy interpretation under time pressure, and documentation accuracy. Practice structured responses that walk through the problem, the policy you applied, and the outcome you reached.
Negotiate your step placement, not just your base pay
Most government and county positions place new hires on a salary schedule with set steps. If you have prior casework experience, ask HR whether your years of service qualify you for step advancement at hire, since many agencies allow this but don't volunteer it.
Income Maintenance Caseworker Jobs: Frequently Asked Questions
How many income maintenance caseworker jobs are remote?
About 0% of income maintenance caseworker openings are fully remote or hybrid as of November 2026, which is lower than many other social services roles because eligibility interviews and document verification often require in-person or secure-system access. Hybrid arrangements are most common in state-level policy, training, or quality assurance positions within public assistance agencies.
How do you become an income maintenance caseworker?
Most positions require a bachelor's degree in social work, human services, psychology, or a related field. From there, you apply to entry-level eligibility technician or caseworker roles at a state or county human services agency, complete agency-specific training on the benefit programs you'll administer, and work toward any state certification or licensure requirements that apply in your jurisdiction.
How do you get hired as an income maintenance caseworker with little or no experience?
Entry-level eligibility technician roles are specifically designed for candidates without prior casework history. Emphasize any coursework in social policy, public administration, or benefits law, as well as volunteer or internship work with community organizations. Customer service experience that involved policy interpretation, documentation, or high-volume client interactions transfers well and should be framed in terms of accuracy, compliance, and client communication.
What does the income maintenance caseworker interview process look like?
Most agencies use a structured interview with a panel of two to four reviewers, including a supervisor and an HR representative. Expect scenario-based questions about how you'd handle a client who disputes a denial, a documentation error under deadline pressure, or a case involving potential fraud. Some agencies include a written exercise where you review a case file and explain your eligibility determination in writing before the panel interview.
Where can I find and apply to income maintenance caseworker jobs?
You can find and apply to income maintenance caseworker jobs on Migrate Mate, which lists current openings from agencies and organizations across the United States. Search the listings to find roles that match your program experience and location, then apply directly to each opening that fits.
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