IT Business Relationship Manager Jobs
IT Business Relationship Manager jobs are open across technology, healthcare, financial services, and government, at every level from associate to director, with specializations in enterprise IT alignment, digital transformation, and stakeholder engagement. See the openings below and apply to the ones that match your experience.
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A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world-famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.
- Location: West Fargo-Main Office
Job Information
The IT Business Relationship Analyst supports the connection between DDIA and customers by coordinating project and program activities, preparing customer-facing communications, and supporting service proposals, by ensuring customer needs are clearly documented and followed through to completion. This role is focused on practical execution, including tracking demand, organizing status updates, supporting sales and service opportunity discussions, preparing training and enablement materials, and coordinating with DDIA service owners, delivery teams, finance/procurement, and external suppliers. The position helps improve customer visibility, service awareness, and communication consistency by maintaining project information, supporting QBR/HBR preparation, assisting with issue escalation follow-up, and helping customers understand available DDIA services, tools, processes, and next steps.
Role & Responsibility
Customer Communication and Relationship Support:
- Support day-to-day communication with DDIA customers, business stakeholders, suppliers, and members of other DDI organizations.
- Document customer needs, project requests, pain points, meeting notes, action items, and follow-up activities.
- Prepare clear customer-facing updates, training notices, service communications, and presentation materials.
- Coordinate with internal teams to track open items, resolve communication gaps, and provide timely status visibility.
Project, Program, Sales, and Training Support:
- Help customers understand DDIA services, service levels, tools, processes, training offerings, and support channels.
- Support partnership and collaboration with DDI organizations in Europe and Asia, supporting project delivery and engagements with global reach.
- Coordinate project and program activities, including schedules, milestones, risks, dependencies, action items, and status reporting.
- Assist with supporting customer demand and translating business needs into service proposals, SOW inputs, project requests, or roadmap items.
- Support sales and service opportunity development by gathering requirements and partnering with delivery teams, finance/procurement, and leadership to help confirm scope, timing, pricing inputs, dependencies, and delivery approach.
- Support preparation of QBR/HBR materials, customer status reports, training content, service overviews, and communication plans.
- Identify process improvement opportunities and communicate risks, issues, or dependencies that require escalation or leadership awareness.
Job Requirement
Bachelor’s degree in Business Administration, Information Technology, Management Information Systems, Communications, Project Management, or a related field; equivalent experience in project coordination, customer support, sales support, training, service management, or business-facing technology roles may be considered.
- Minimum Experience: 1–3 years in IT project coordination, program coordination, customer success, sales support, service delivery, training coordination, communications, or a related business-facing technology role.
- Ability to build effective working relationships with customers, business stakeholders, service owners, delivery teams, finance/procurement, and suppliers.
- Strong organizational skills with the ability to track action items, project milestones, risks, dependencies, status updates, and follow-up activities.
- Experience preparing clear customer-facing communications, presentations, meeting notes, training materials, and status reports.
- Working knowledge of IT service management concepts, project management practices, customer support processes, service catalogs, and communication workflows.
- Strong written and verbal communication, facilitation, problem-solving, prioritization, and stakeholder coordination skills.
- Ability to coordinate multiple customer requests and project activities while escalating risks, issues, or dependencies in a timely manner.
- Preferred: experience with ServiceNow, PagerDuty, Microsoft 365, project tracking tools, customer training, IT sales support, procurement processes, or managed services environments. CAPM, PMP, ITIL Foundation, or related certification preferred but not required.
- Travel <15%
Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700.
Beware of Fraudulent Job Offers and Solicitations
Any legitimate job offer will be preceded by an official selection process.
A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world-famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.
- Location: West Fargo-Main Office
Job Information
The IT Business Relationship Analyst supports the connection between DDIA and customers by coordinating project and program activities, preparing customer-facing communications, and supporting service proposals, by ensuring customer needs are clearly documented and followed through to completion. This role is focused on practical execution, including tracking demand, organizing status updates, supporting sales and service opportunity discussions, preparing training and enablement materials, and coordinating with DDIA service owners, delivery teams, finance/procurement, and external suppliers. The position helps improve customer visibility, service awareness, and communication consistency by maintaining project information, supporting QBR/HBR preparation, assisting with issue escalation follow-up, and helping customers understand available DDIA services, tools, processes, and next steps.
Role & Responsibility
Customer Communication and Relationship Support:
- Support day-to-day communication with DDIA customers, business stakeholders, suppliers, and members of other DDI organizations.
- Document customer needs, project requests, pain points, meeting notes, action items, and follow-up activities.
- Prepare clear customer-facing updates, training notices, service communications, and presentation materials.
- Coordinate with internal teams to track open items, resolve communication gaps, and provide timely status visibility.
Project, Program, Sales, and Training Support:
- Help customers understand DDIA services, service levels, tools, processes, training offerings, and support channels.
- Support partnership and collaboration with DDI organizations in Europe and Asia, supporting project delivery and engagements with global reach.
- Coordinate project and program activities, including schedules, milestones, risks, dependencies, action items, and status reporting.
- Assist with supporting customer demand and translating business needs into service proposals, SOW inputs, project requests, or roadmap items.
- Support sales and service opportunity development by gathering requirements and partnering with delivery teams, finance/procurement, and leadership to help confirm scope, timing, pricing inputs, dependencies, and delivery approach.
- Support preparation of QBR/HBR materials, customer status reports, training content, service overviews, and communication plans.
- Identify process improvement opportunities and communicate risks, issues, or dependencies that require escalation or leadership awareness.
Job Requirement
Bachelor’s degree in Business Administration, Information Technology, Management Information Systems, Communications, Project Management, or a related field; equivalent experience in project coordination, customer support, sales support, training, service management, or business-facing technology roles may be considered.
- Minimum Experience: 1–3 years in IT project coordination, program coordination, customer success, sales support, service delivery, training coordination, communications, or a related business-facing technology role.
- Ability to build effective working relationships with customers, business stakeholders, service owners, delivery teams, finance/procurement, and suppliers.
- Strong organizational skills with the ability to track action items, project milestones, risks, dependencies, status updates, and follow-up activities.
- Experience preparing clear customer-facing communications, presentations, meeting notes, training materials, and status reports.
- Working knowledge of IT service management concepts, project management practices, customer support processes, service catalogs, and communication workflows.
- Strong written and verbal communication, facilitation, problem-solving, prioritization, and stakeholder coordination skills.
- Ability to coordinate multiple customer requests and project activities while escalating risks, issues, or dependencies in a timely manner.
- Preferred: experience with ServiceNow, PagerDuty, Microsoft 365, project tracking tools, customer training, IT sales support, procurement processes, or managed services environments. CAPM, PMP, ITIL Foundation, or related certification preferred but not required.
- Travel <15%
Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700.
Beware of Fraudulent Job Offers and Solicitations
Any legitimate job offer will be preceded by an official selection process.
IT Business Relationship Manager Jobs by Experience Level
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Find JobsIT Business Relationship Manager Job Market
Who's Hiring
Top Industries Hiring
- Manufacturing
What Employers Look For
The qualifications that appear most often in IT business relationship manager jobs.
- Five or more years of experience in IT relationship management or a comparable IT-facing business role
- Demonstrated ability to translate business requirements into technology solutions and project outcomes
- ITIL Foundation certification or equivalent service management framework knowledge
- Experience facilitating stakeholder meetings, presenting to senior leadership, and managing escalations
- Proficiency with ITSM platforms and familiarity with enterprise project management or governance tools
- Bachelor's degree in information technology, business administration, computer science, or a related field
Tips for Your IT Business Relationship Manager Job Search
Tailor your resume to business outcomes
IT business relationship managers are hired for their ability to connect IT capabilities to business goals, so your resume should quantify that impact. Replace phrases like 'managed relationships' with concrete outcomes such as projects delivered, adoption rates improved, or service issues resolved.
Highlight your ITIL or BRM certification
Many hiring managers filter for ITIL Foundation or a formal Business Relationship Management Professional certification. If you hold either, place it prominently near the top of your resume rather than burying it in a credentials section at the bottom.
Target job titles that match your actual scope
This role is listed under several titles, including IT liaison, IT partner manager, and IT client relationship manager. Searching only one title misses real openings, so run separate searches for each variant to see the full range of available roles.
Apply early to roles that fit
Migrate Mate lists it business relationship manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a business case story for interviews
Interviewers for this role almost always ask you to walk through a time you translated a business need into an IT initiative. Prepare a concise, specific example that covers how you identified the need, aligned stakeholders, and measured the result.
Negotiate scope alongside compensation
In an interview, clarify which business units you will serve, how many stakeholders you will manage, and whether you have budget authority. Scope creep hits this role hard, and understanding it upfront gives you a stronger position when discussing the offer.
IT Business Relationship Manager Jobs: Frequently Asked Questions
Which companies are hiring the most it business relationship managers?
The companies hiring the most it business relationship managers right now include BDO, Eaton, and Shure, with the largest share of openings in Illinois, Wisconsin, and Pennsylvania, based on current listings on Migrate Mate as of November 2026. Large enterprises in healthcare, financial services, and government tend to maintain the most consistent demand for this role.
How many it business relationship manager jobs are remote?
About 75% of it business relationship manager openings are fully remote or hybrid as of November 2026, reflecting strong demand for flexible arrangements in this role. Strategic planning and stakeholder alignment work tends to be more remote-friendly, while roles tied to on-site IT operations or executive relationship management more often require in-person presence.
How do you become a it business relationship manager?
Start by building several years of experience in IT service delivery, project coordination, or a business analyst role where you regularly work with non-technical stakeholders. Pursue an ITIL Foundation certification to demonstrate service management fluency, then move into roles with explicit relationship or liaison responsibilities. Formal BRM training and a track of measurable business-IT alignment outcomes will position you for dedicated it business relationship manager openings.
How do you get hired as a it business relationship manager with little experience?
Focus on roles titled IT liaison, junior IT partner, or IT service coordinator, which share core responsibilities and serve as direct entry points into the BRM career path. Emphasize any experience where you acted as a point of contact between technical teams and business users, even informally. Demonstrating soft skills like facilitation, active listening, and conflict resolution is often weighted heavily when technical depth is limited.
What does the it business relationship manager interview process look like?
Most hiring processes for this role include an initial screening call, a competency-based interview focused on stakeholder management and IT service scenarios, and a final round with senior business or IT leadership. Some employers add a presentation stage where you are asked to outline how you would engage a specific business unit. Expect behavioral questions about navigating competing priorities and influencing without direct authority.
Where can I find and apply to it business relationship manager jobs?
You can find and apply to it business relationship manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience level, industry preference, and location, then apply directly to each opening that fits.
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