Computer Support Specialist Jobs

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This is a 3-month term position.

The Computer Operations & Administrative Support Assistant provides routine technical, administrative, and operational support to ensure the department's efficient day-to-day functioning. The position combines basic computer operations, data processing, recordkeeping, customer service, and general administrative responsibilities.

Under general supervision and in accordance with established policies and procedures, the incumbent assists with operating computer hardware, software, and peripheral equipment; processing and maintaining data; preparing and distributing materials; and supporting departmental projects and activities.

The supervisor establishes work priorities, provides guidance on procedures and expected outcomes, and may review completed assignments for accuracy and completeness. Responsibilities are generally routine in nature and require limited independent judgment.

Job-Specific Responsibilities:

Basic Data Analysis and Reporting

• Assist with collecting, organizing, cleaning, and validating data from approved sources.
• Perform basic data analysis to identify trends, discrepancies, and noteworthy changes.
• Use spreadsheets and other approved tools to sort, filter, summarize, and present data.
• Help prepare and update routine reports, dashboards, charts, and presentations.
• Document data sources, processes, assumptions, and findings, and maintain organized files.
• Escalate data quality issues or unusual results to the appropriate team member.

IT and Systems Support

• Assist with routine IT tasks, such as setting up equipment, software, and peripherals in accordance with established procedures.
• Help monitor computer systems and equipment, report errors or malfunctions, and perform basic troubleshooting within established guidelines.
• Support routine user account and access requests under the direction of IT staff.
• Assist with maintaining IT inventory, records, and documentation.
• Refer complex technical issues to the appropriate IT personnel.

Project and Departmental Support

• Provide day-to-day support for data, IT, and departmental projects.
• Assist with organizing files, records, and project materials while following applicable security and confidentiality requirements.
• Respond to routine questions and direct more complex requests to the appropriate personnel.
• Collaborate with colleagues and perform other related duties as assigned.

This is a 3-month term position

Basic Qualifications:

• High school diploma or equivalent required.
• One year of related administrative, computer operations, data processing, or customer service experience preferred.
• Relevant education or training may be considered in lieu of experience.

Additional Qualifications and Skills:

• Additional education or training in business administration, computer operations, information technology, or a related field preferred.

Appointment End Date:

• This is a 3-month term position.

Standard Hours/Schedule/Onsite Requirements:

• 35 hours per week
• Monday - Friday, 9:00 am - 5:00 pm.
• Typically 1 day per week (3 days per month) onsite, with 1 week WFH. Attendance at the after-hours annual company meeting is required.
• This is a 3-month term position.

Visa Sponsorship Information:

• Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening:

• Identity Check

Other Information:

• Please provide a cover letter and resume as one document with your application.
• This position has a 90-day orientation and review period.

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 049. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.