IT Service Delivery Jobs in Mississippi

Position Description & Qualifications

Join Serco as a Post Delivery Test and Trials Analyst. You will be part of a team evaluating and managing the design, construction, testing, and delivery of ships and landing craft to the fleet and sustaining existing fleet assets. Our team is led by a Program Manager and Deputy Program Manager, each having decades of experience working in the DoD and Shipbuilding Industry. Our Naval Acquisition and Sustainment Operation, which is part of Serco's Maritime Engineering, Technology and Sustainment (METS) business, provides critical services to nearly all U.S. Navy surface ships and craft, supporting new construction, repair, maintenance, modernization, and sustainment. You will work closely with Test and Evaluation (T&E) Principal Assistant Program Manager (PAPM), Deputy Principal Assistant Program Manager (DPAPM), Post-delivery Test and Trials (PDT&T) Manager, Hull Test Manager, leads from various Warfare Centers, NAVSEA, shipyards, and support contractors for the overall successful accomplishment of pre- and post-delivery test events. Our objective: to ensure our clients’ mission objectives are achieved with the highest level of capability and assurance, and at the lowest possible cost. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors and marines.

Serco supports the U.S. Navy as a prime contractor providing professional support services. We are committed to providing the U.S. Navy with the management, engineering, and subject matter expertise to face all challenges, and welcome those with dedication, talent, and skill sets to join the Naval Acquisition and Sustainment Operation Team.

In this roll, you will:

• Assist the Government Amphibious Warfare Program Office deliver new ships to the fleet.
• Assist in coordinating all test related meetings with ship’s force.
• Prepare daily/weekly PDT&T situation reports/briefs and deliver to the PDT&T Manager.
• Functions as the PDT&T point of contact (POC) in regard to the Certification Coordination Plan.
• Coordinate with Hull Test Managers and track emergent maintenance repairs that may impact on PDT&T events.
• Track problem reports generated from test events with ship’s force and PDT&T Team.
• Participate with government, civilian and military subject matter experts (SMEs) to define, develop, and perform Systems Engineering tasks in support of PDT&T.
• Assist in developing and maintaining ship class post delivery schedules to meet test and trial requirements.
• Coordinate Test Leads for the scheduling and performance of all PDT&T efforts.
• Supports the administration of the PDT&T Program.
• Schedule and host PDT&T TELCONs.
• Provides support in the production and tracking of all PDT&T deliverables: process book, test plans, readiness reviews, final reports.
• Support the daily operations of all post-delivery tests.
• Works with Test Leads and Hull Manager on new Problem Reports discovered.
• POC assigned to coordinate PDT&T ship riders, deconflict issues with other ship riders.
• Coordinate multiple tasks for Post Delivery team as required; this includes, but is not limited to emergent tech assists, responding to emergent data calls and ship requirements (tech reps via helos, etc.), tracking all Post Delivery Problem Reports, feed Post Delivery issues & lessons learned back to Technical & Production Teams, organize all PDT&T meetings (test readiness review (TRR), teleconferences, ordnance reviews, post-test reviews, etc.)
• Participates in the development and execution of Ship Class PDT&T events, Combat System studies and assignments, underway replenishment (UNREP), Aviation, RCS, and EMC.
• Provide assistance to various PDT&T and Hull Test Manager’s tasking.
• Other duties as assigned.

To be successful in this role, you will have:

• Successfully completed a Bachelor’s degree. Professional experience or Military/DoD experience can be substituted for a degree if five (5) or more years of specific work experience can be demonstrated in an analogous or higher-level position. Relevant experience is professional experience of essentially the same scope and complexity.
• A current DoD security clearance or be able to obtain an interim clearance after hire. (Will consider individuals administratively downgraded from a previously held clearance). A condition of employment is based on your ability to obtain and maintain your clearance.
• The ability to operate personal computers and have good knowledge and operational abilities with Microsoft Office tools.
• The ability to support activities in a shipyard or naval facility. Some work may occur within an industrial field office, outdoors and/or aboard ship while the ship is undergoing construction, alteration, activation, overhaul, repair, and/or underway trials. Walking and climbing throughout the ship, to accomplish ship checks, may be required. Exposure to high noise levels, uncomfortable temperatures, heights, or other industrial safety conditions will require use of personal protective clothing and equipment.
• The ability to travel (50%) to support activities in a shipyard or naval facility or onboard ship while underway.

Additional desired experience and skills:

• A Bachelor’s Degree in Naval Architecture or Electrical or Mechanical Engineering is desired.
• Relevant U.S. Navy or U.S. Coast Guard experience in the areas of ship construction or ship repair is desired.
• Relevant Amphibious ship and/or craft experience is ideal.

If you are interested in supporting and working with our military and sailors and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

About Pascagoula, Mississippi. Pascagoula is home to approximately 22,000 residents. The long-known Flagship City is the seat of Jackson County, located farthest east on the Mississippi Gulf Coast. Ingalls Shipbuilding, Mississippi's largest employer, and Chevron's largest refinery bookend the city, joined by Halter Maine, Rolls Royce, and a healthy host of contractors and suppliers. While Pascagoula is proud of being a leader in Mississippi’s industry, they are equally as proud of the quality of life offered. Pascagoula is a wonderful place to raise a family, have high-performing schools and their options for outdoor recreation are hard to match. Pascagoula has become an attractive place for people of all ages and backgrounds looking for a thriving community with a friendly atmosphere.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.