IT Service Management Jobs in Kentucky

Job Description

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Job Title: IT Site Support Manager
Req Id: 3037
Work Model: On-Site
Company: Altria Client Services
State/Province: Kentucky

Job Description:
Are you ready to lead the technology operations that keep manufacturing running around the clock? In this role, you'll drive reliable IT support for vital production systems, lead high-performing teams, strengthen operational resilience, and ensure technology enables safe, efficient, and uninterrupted manufacturing performance. You'll partner across plant operations, engineering, and technology teams to solve complex challenges, improve service delivery, and advance continuous improvement initiatives that directly impact business results.

We are seeking an IT Site Support Manager who will lead IT operations at our Hopkinsville, KY manufacturing facility. This role is accountable for end-to-end site IT support within a 24/7 production environment, ensuring high system availability, rapid issue resolution, and strong alignment between technology capabilities and manufacturing priorities. The position serves as a critical partner to plant leadership while leading all aspects of manufacturing systems, end-user support, infrastructure services, project execution, and team performance.

What you will be doing:
Leading site IT operations: Owning IT services supporting plant operations, including production control systems, scheduling platforms, shop-floor applications, and user-facing technologies.
Ensuring manufacturing system reliability: Maintaining the availability and performance of critical production systems, including Blue Yonder, TrakSYS, and related manufacturing technologies.
Partnering with plant leadership: Aligning IT priorities with production objectives, operational needs, and key performance indicators.
Driving incident response and operational support: Leading blocking issue solving, diagnosing core problems, and delivering solutions for production-impacting issues.
Advancing continuous improvement: Identifying and implementing opportunities to improve service reliability, support processes, user experience, and operational efficiency.
Leading all aspects of infrastructure and end-user technologies: Ensuring reliable support for networks, hardware, audiovisual systems, and end-user devices across the site.
Leading system maintenance and modernization efforts: Coordinating upgrades, patches, deployments, and technology enhancements while minimizing production disruption.
Delivering manufacturing technology projects: Leading implementations, integrations, testing, organizational change, and deployment activities that support business objectives.
Leading and developing support teams: Establishing clear priorities, accountability, coverage models, and service expectations within a 24/7 manufacturing environment.
Handling vendor partnerships: Ensuring service quality, performance standards, and service-level commitments are consistently achieved.

We want you to have:
Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience will also be considered.
8+ years of IT support experience, including leadership responsibility within manufacturing, industrial, or production environments.
Experience supporting Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) platforms, and shop-floor applications.
Experience working with Blue Yonder, TrakSYS, or similar manufacturing systems in a production environment.
Knowledge of manufacturing operations, production processes, and IT/OT integration concepts.
Shown success leading incident management, root cause analysis, and resolution of complex technical issues.
Proven communication skills with the ability to translate technical concepts into business impact and influence collaborators.
Experience leading teams, vendors, and opposing priorities within a fast-paced operational environment.
Knowledge of IT service management practices and tools, including platforms such as ServiceNow.
Experience with Lean Manufacturing, Kaizen, continuous improvement methodologies, and/or relevant IT certifications such as ITIL, CompTIA, or Microsoft certifications.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $119,600.00 - $173,450.00.

Why You’ll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported — both at work and in life. Here’s what you’ll find here:

Work where life works for you — with flexible and remote options that fit your world, not the other way around.
Own your time — start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully
A place where you belong — where your ideas are welcomed, your growth is encouraged, and your impact is real
Get recognized for your work – annual merit increases and performance bonus
A future you can count on — 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary
Help with your goals — get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends
Support for what matters most — comprehensive medical, dental, and vision coverage for you and your family
Celebrating your milestones — paid parental and bonding leave for life’s biggest moments.
Wellness that goes beyond work — programs that care for your whole well-being at whatever stage you are in your life
A culture that gives back — paid volunteer days and a shared commitment to making a difference

At Altria, we offer more than benefits — we offer a career that fits your life, rewards your ambition, and celebrates your impact.

This position is not eligible for sponsorship.

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Altria is a Fortune 500 company that has a leading portfolio of products for U.S. adult tobacco and nicotine consumers 21+. For decades we’ve been leaders in the tobacco industry, but the industry is evolving - and so are we. Our Vision is Moving Beyond Smoking™.

At Altria, we celebrate the power of diverse teams working together to shape our future. Each Altria company is an equal opportunity employer. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with conviction records, a fair chance at employment. Join us as we work together to shape a better future for adult tobacco consumers, our employees, and our shareholders.

Altria is the parent company of Philip Morris USA, John Middleton, U.S. Smokeless Tobacco, Helix Innovations, and NJOY. Altria complements its tobacco portfolio with equity investments in Anheuser-Busch InBev and Cronos Group.