IT Support Jobs in Austin, TX
IT Support jobs in Austin are concentrated in the Domain, Downtown, and the East Austin tech corridor, with steady demand from tech companies, healthcare networks, and fast-growing startups. Employers hiring right now include Texas Health and Human Services Commission, Brivo, and DeepL SE. Scan the live roles below and apply to whichever ones fit.
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Position Summary
We are seeking a motivated and customer-focused technician to join our Managed Services team. This role combines traditional IT support with emerging AI technologies to help clients maximize productivity, automate routine tasks, and securely adopt AI solutions.
The ideal candidate is passionate about technology, enjoys solving problems, and is excited to learn and support AI platforms such as Microsoft Copilot, Claude, ChatGPT, and other business AI tools. This position offers the opportunity to shape the future of IT support while delivering exceptional services to our clients.
Key Responsibilities
- Provide Tier 1/Tier 2 remote and onsite technical support for desktops, laptops, mobile devices, Microsoft 365, and business applications.
- Troubleshoot hardware, software, networking, and cloud-related issues.
- Support users with AI platforms, including Microsoft Copilot, Claude, ChatGPT, and other approved AI solutions.
- Assist with onboarding, licensing, configuration for AI technologies.
- Ensure AI solutions are implemented securely and in accordance with company and client security policies.
- Collaborate with engineering and security teams to improve operational efficiency and client experience.
- Identify opportunities to automate repetitive IT tasks using PowerShell, Power Automate, AI tools, and scripting.
- Create and maintain technical documentation, knowledge base articles, and AI best practices.
- Stay current with emerging AI technologies and recommend innovative solutions that enhance service delivery.
Qualifications
- 2+ years of IT Help Desk or Technical Support experience (MSP experience preferred).
- Experience supporting Microsoft 365, Windows, and cloud-based technologies.
- Familiarity with AI platforms such as Microsoft Copilot, ChatGPT, Claude, or Google Gemini.
- Basic knowledge of PowerShell or automation tools is preferred.
- Strong troubleshooting, communication, and customer service skills.
- Self-motivated, curious, and committed to continuous learning.
Preferred Certifications
- CompTIA A+, Network+, or Security+
- Microsoft MS-900, AI-900, SC-900, or Azure certifications
- Microsoft Copilot or other AI-related certifications (preferred)
Why Join Us?
Join a forward-thinking MSP that is investing in the future of AI-driven IT services. You'll have the opportunity to work with cutting-edge technologies, help clients embrace AI securely, contribute to automation initiatives, and grow your career in one of the fastest-evolving areas of information technology.
Pay: $62,000.00 - $65,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Work Location: Hybrid remote in Austin, TX 78701
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Find IT Support JobsIT Support Job Market in Austin
Who's Hiring
- Texas Health and Human Services Commission17
- Brivo8
- DeepL SE8
- Amazon8
- OEConnection8
IT Support Jobs in Austin: Frequently Asked Questions
How do I get a it support job in Austin?
Austin's strongest hiring comes from its dense tech sector, university systems, and expanding healthcare networks, so targeting those employer types first gives you a real edge. Roles concentrate in the Domain and Downtown corridors, with smaller clusters in Round Rock and Cedar Park. Hands-on experience with cloud platforms and endpoint management stands out locally, and familiarity with the tools used by Austin's software and fintech companies strengthens any application.
Which companies hire it supports in Austin?
Employers hiring it supports in Austin right now include Texas Health and Human Services Commission, Brivo, and DeepL SE, based on current listings on Migrate Mate as of August 2026. Austin's market mixes large enterprise tech employers, regional healthcare systems, and a high volume of growth-stage startups, all of which maintain active it support teams.
Are there remote it support jobs in Austin?
Yes, though availability depends heavily on the role. Desk-side and hardware-focused positions typically require on-site presence, while help desk, systems administration, and IT analyst roles are more often remote-eligible. About 45% of it support openings tied to Austin are remote or hybrid as of August 2026. Austin's tech-heavy employer base tends to offer more hybrid flexibility than industries like healthcare or education.
How can I get a it support job in Austin with little or no experience?
The most realistic entry path in Austin is a tier-one help desk role at one of the city's many managed service providers or mid-size tech companies, which regularly hire without requiring prior corporate IT experience. Austin Community College's IT programs and CompTIA certifications are recognized by local employers and help candidates stand out. Entry-level roles at Austin's university systems and healthcare networks also offer structured training that builds toward more technical positions.
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