IT Support Jobs in Houston, TX
IT Support jobs in Houston are in strong demand, concentrated in the Energy Corridor, Greenway Plaza, and Downtown across energy, healthcare, and business services sectors. Employers actively hiring include Amazon, HDR, and Trace3. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 127+ IT Support jobs
Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The "Stuff" it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it's due and demonstrate transparency. We "bring the weather" by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
JOB SUMMARY:
The IT Support Specialist II will provide advanced end-user technical support, manage the hardware lifecycle (including laptop replacement tracking and escalations), and deliver SharePoint site administration and user support. Acting as an escalation point for Tier 1 support, this role will handle complex incidents, ensure timely resolution of hardware and software issues, and support collaboration platforms to improve productivity and maintain compliance.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
Tier 2 Help Desk Support
- Serve as the escalation point for Tier 1 issues, providing advanced troubleshooting for hardware, software, and network problems.
- Resolve complex incidents related to Windows, macOS, Office 365, VPN, and business-critical applications.
- Leverage ServiceNow for incident, request, and asset management, ensuring accurate documentation and timely resolution of all tickets.
- Document advanced resolutions and knowledge base articles for Tier 1 reference.
- Collaborate with IT Operations, Security, and Engineering teams to resolve persistent or systemic issues.
- Maintain a high level of customer satisfaction through effective communication and follow-up.
- Provide onsite user support in offices including but not limited to:
- Setup user and hoteling workstations
- Replacing faulty hardware as needed
- Provide remote end user support of Trace3 laptops, peripherals, and software.
- Adhere to support SLAs for various ticket criteria.
Hardware Lifecycle & Laptop Replacement Process
- Coordinate and track the full laptop replacement lifecycle from initiation to completion.
- Continuously follow up with individuals who have not returned replacement laptops within required timelines.
- Update ticketing systems with status changes, return confirmations, and escalation notes.
- Maintain accurate hardware inventory and return tracking records.
- Escalate unresolved or non-compliant cases to IT leadership promptly.
- Perform imaging, configuration, deployment, and decommissioning of hardware using MDM tools (Intune, JAMF, etc.).
SharePoint Support
- Provide Tier 2 support for SharePoint Online, including permissions, site settings, document libraries, and list configurations.
- Assist business units with creating and maintaining SharePoint sites to support workflows and document management.
- Troubleshoot SharePoint-related issues and escalate complex cases to the SharePoint admin or development team.
- Support SharePoint content organization, governance, and user training initiatives.
Additional Responsibilities
- Participate in IT projects, system upgrades, and process improvement initiatives.
- Maintain compliance with IT security and operational policies.
- Provide backup support for other IT functions as assigned, including outside of normal business hours.
REQUIRED SKILLS AND EXPERIENCE
- A minimum of 3years in IT support in Tier 2 / advanced support or escalation role.
- Proven experience troubleshooting and resolving complex technical issues across hardware, software, networking, and cloud platforms.
- Experience supporting enterprise environments with 200+ users preferred.
- Technical Skills
- Proficiency in Windows and macOS administration, including advanced troubleshooting and configuration.
- Strong knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive).
- Hands-on experience with ServiceNow or equivalent ITSM platform for incident, request, and asset management.
- Familiarity with networking fundamentals (DNS, DHCP, VPN, wireless troubleshooting).
- Proficiency with MDM platforms (Intune, JAMF, Workspace ONE, or equivalent) for imaging, deployment, and lifecycle management.
- Experience in SharePoint Online support including permissions, site configuration, and content management.
- Strong organizational and documentation skills; ability to create clear knowledge base articles for Tier 1.
- Excellent interpersonal skills with a customer-first mindset and ability to explain complex technical concepts to non-technical users.
- Demonstrated ability to work independently as an escalation point while collaborating cross-functionally with IT Ops, Security, and Engineering teams.
Education & Certifications
- High school diploma required; Associate's degree or Bachelor's degree in IT-related field preferred.
- Relevant certifications strongly preferred (CompTIA A+, Network+, Microsoft Certified: Endpoint Administrator, M365 Fundamentals, or SharePoint Specialist).
Additional Information:
Please note, this role will be fully onsite in Houston, Texas.
The Perks
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
Our Commitment
At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
We're committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.
Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.
If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The "Stuff" it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it's due and demonstrate transparency. We "bring the weather" by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
JOB SUMMARY:
The IT Support Specialist II will provide advanced end-user technical support, manage the hardware lifecycle (including laptop replacement tracking and escalations), and deliver SharePoint site administration and user support. Acting as an escalation point for Tier 1 support, this role will handle complex incidents, ensure timely resolution of hardware and software issues, and support collaboration platforms to improve productivity and maintain compliance.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
Tier 2 Help Desk Support
- Serve as the escalation point for Tier 1 issues, providing advanced troubleshooting for hardware, software, and network problems.
- Resolve complex incidents related to Windows, macOS, Office 365, VPN, and business-critical applications.
- Leverage ServiceNow for incident, request, and asset management, ensuring accurate documentation and timely resolution of all tickets.
- Document advanced resolutions and knowledge base articles for Tier 1 reference.
- Collaborate with IT Operations, Security, and Engineering teams to resolve persistent or systemic issues.
- Maintain a high level of customer satisfaction through effective communication and follow-up.
- Provide onsite user support in offices including but not limited to:
- Setup user and hoteling workstations
- Replacing faulty hardware as needed
- Provide remote end user support of Trace3 laptops, peripherals, and software.
- Adhere to support SLAs for various ticket criteria.
Hardware Lifecycle & Laptop Replacement Process
- Coordinate and track the full laptop replacement lifecycle from initiation to completion.
- Continuously follow up with individuals who have not returned replacement laptops within required timelines.
- Update ticketing systems with status changes, return confirmations, and escalation notes.
- Maintain accurate hardware inventory and return tracking records.
- Escalate unresolved or non-compliant cases to IT leadership promptly.
- Perform imaging, configuration, deployment, and decommissioning of hardware using MDM tools (Intune, JAMF, etc.).
SharePoint Support
- Provide Tier 2 support for SharePoint Online, including permissions, site settings, document libraries, and list configurations.
- Assist business units with creating and maintaining SharePoint sites to support workflows and document management.
- Troubleshoot SharePoint-related issues and escalate complex cases to the SharePoint admin or development team.
- Support SharePoint content organization, governance, and user training initiatives.
Additional Responsibilities
- Participate in IT projects, system upgrades, and process improvement initiatives.
- Maintain compliance with IT security and operational policies.
- Provide backup support for other IT functions as assigned, including outside of normal business hours.
REQUIRED SKILLS AND EXPERIENCE
- A minimum of 3years in IT support in Tier 2 / advanced support or escalation role.
- Proven experience troubleshooting and resolving complex technical issues across hardware, software, networking, and cloud platforms.
- Experience supporting enterprise environments with 200+ users preferred.
- Technical Skills
- Proficiency in Windows and macOS administration, including advanced troubleshooting and configuration.
- Strong knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive).
- Hands-on experience with ServiceNow or equivalent ITSM platform for incident, request, and asset management.
- Familiarity with networking fundamentals (DNS, DHCP, VPN, wireless troubleshooting).
- Proficiency with MDM platforms (Intune, JAMF, Workspace ONE, or equivalent) for imaging, deployment, and lifecycle management.
- Experience in SharePoint Online support including permissions, site configuration, and content management.
- Strong organizational and documentation skills; ability to create clear knowledge base articles for Tier 1.
- Excellent interpersonal skills with a customer-first mindset and ability to explain complex technical concepts to non-technical users.
- Demonstrated ability to work independently as an escalation point while collaborating cross-functionally with IT Ops, Security, and Engineering teams.
Education & Certifications
- High school diploma required; Associate's degree or Bachelor's degree in IT-related field preferred.
- Relevant certifications strongly preferred (CompTIA A+, Network+, Microsoft Certified: Endpoint Administrator, M365 Fundamentals, or SharePoint Specialist).
Additional Information:
Please note, this role will be fully onsite in Houston, Texas.
The Perks
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
Our Commitment
At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
We're committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.
Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.
If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
See All 127+ IT Support Jobs in Houston
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Find IT Support JobsIT Support Job Market in Houston
Who's Hiring
- Amazon16
- HDR8
- Trace38
- care dental8
- Wilson Elser8
IT Support Jobs in Houston: Frequently Asked Questions
How do I get a it support job in Houston?
Focus your search on Houston's energy corridor, Texas Medical Center, and the downtown financial district, where the highest concentration of corporate IT departments sits. Energy companies, hospital systems, and regional banks consistently hire for helpdesk, desktop support, and systems administration roles. Certifications like CompTIA A+ or Microsoft 365 carry real weight locally, and familiarity with enterprise tools used in oil-and-gas or healthcare environments gives candidates a clear edge over the field.
Which companies hire it supports in Houston?
Houston it support roles are posted by Amazon, HDR, and Trace3 and others right now, based on current listings on Migrate Mate as of September 2026. Houston's employer base skews heavily toward large energy operators, health systems anchored by the Texas Medical Center, and the regional headquarters of national firms that maintain sizable on-site IT teams.
Are there remote it support jobs in Houston?
Yes, though hands-on desktop and infrastructure roles typically require on-site presence. About 17% of it support openings tied to Houston are remote or hybrid as of September 2026, with most of those positions falling in service desk, IT coordination, and software support rather than hardware or network technician work. Houston's large corporate hub means hybrid schedules are increasingly common for tier-two and above roles.
How can I get a it support job in Houston with little or no experience?
The most realistic entry path in Houston is a helpdesk or desktop support role at one of the city's many managed service providers, which regularly hire candidates with a CompTIA A+ certification and no prior corporate experience. Houston Community College offers affordable IT credential programs that local employers recognize. Targeting smaller energy-sector contractors or hospital system IT departments for internship-to-hire programs is another concrete local avenue, as these employers often grow their own junior technicians.
See All 127+ IT Support Jobs in Houston
Find roles in Houston that match your experience and apply in just a few clicks.
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