IT Support Jobs in Houston, TX
IT Support jobs in Houston are in strong demand, concentrated in the Energy Corridor, Greenway Plaza, and Downtown across energy, healthcare, and business services sectors. Employers actively hiring include Allierad, Allierad, and IFS. Scan the live roles below and apply to whichever ones fit.
Find IT Support JobsOverview
Showing 5 of 130+ IT Support jobs
Overview:
The IT Support Specialist will be the primary IT contact within the assigned region and responsible for delivering end-to-end support in accordance with IT standards and service level agreements. By partnering with local management, end-users, and technology teams, the IT Support Specialist ensures all incidents and needs are documented in ServiceNow, analyzed, resolved, and reported back within acceptable timeframes. This role will travel as needed to other offices within the assigned region to provide support and training while serving as the hands-on technical point of contact for Group IT.
Responsibilities:
Key Results / Accountabilities expected from role
- Proactively promote IT Connect 24/7 Portal and provide guidance to end users on incident and service request creation and portal use
- Troubleshoot, resolve and/or escalate locally reported incidents in ServiceNow (IT Connect 24/7) that cannot be resolved remotely by the Service Desk
- Ensure that all communications (calls/chat/in person) are logged into IT Connect 24/7 and log any that are not to maintain complete and thorough documentation
- Monitor ServiceNow to provide level 1 & 2 onsite support or remote support to ensure operational problems are resolved in a timely manner
- Travel to other branch offices within designated BU as needed for onsite support and troubleshooting
- Respond to enquiries from clients and take ownership of user problems, while being proactive when dealing with user issues
- Assist with all IT support related Ad-Hoc requests ranging from software troubleshooting to hardware installations
- Be involved in global projects to support other IT teams
- Configure computer systems, mobile devices, and peripherals for local office
- Virtual stock management in ServiceNow platform for devices for local office
- Manage users and devices in SCCM/Intune or Active Directory to forecast computer systems usage and manage local spare devices
- Performing related activities resulting from the position held which are requested by management to ensure operational integrity
- Ensure all requests are dealt with adherence to company policy and procedures
- Contact with Suppliers/Vendors and check delivery/arrange support
- Partner with IT and business personnel to discuss the impact of incidents on products and services
- Proactively learn and train other staff members on new product and service technologies
- Maintain a high degree of customer service for all support queries and adhere to all service management principles and set SLA’s
- Always providing excellent customer service
Qualifications
Experience & Expertise
- 3+ years of experience with Service Desk support or an equivalent role
- Ability to assess and prioritize issues while organizing daily responsibilities
- Excellent verbal communication and customer service skills
- Attention to detail
- Ability to work collaboratively in a team environment
- Be directly accessible and responsive to users; especially remote employees with limited time
- Service-Now, ADUC, Microsoft Azure, Microsoft Office 365 experience preferred
- CompTIA certifications is a plus
Additional Information:
Salary Range: $54,000-$57,500 Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law
Benefits:
- 401(k) + matching
- Health, Dental, Vision insurance
- Life insurance
- Paid time off (PTO)
- Holiday Pay
Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply.
Equal Employment Opportunity
Overview:
The IT Support Specialist will be the primary IT contact within the assigned region and responsible for delivering end-to-end support in accordance with IT standards and service level agreements. By partnering with local management, end-users, and technology teams, the IT Support Specialist ensures all incidents and needs are documented in ServiceNow, analyzed, resolved, and reported back within acceptable timeframes. This role will travel as needed to other offices within the assigned region to provide support and training while serving as the hands-on technical point of contact for Group IT.
Responsibilities:
Key Results / Accountabilities expected from role
- Proactively promote IT Connect 24/7 Portal and provide guidance to end users on incident and service request creation and portal use
- Troubleshoot, resolve and/or escalate locally reported incidents in ServiceNow (IT Connect 24/7) that cannot be resolved remotely by the Service Desk
- Ensure that all communications (calls/chat/in person) are logged into IT Connect 24/7 and log any that are not to maintain complete and thorough documentation
- Monitor ServiceNow to provide level 1 & 2 onsite support or remote support to ensure operational problems are resolved in a timely manner
- Travel to other branch offices within designated BU as needed for onsite support and troubleshooting
- Respond to enquiries from clients and take ownership of user problems, while being proactive when dealing with user issues
- Assist with all IT support related Ad-Hoc requests ranging from software troubleshooting to hardware installations
- Be involved in global projects to support other IT teams
- Configure computer systems, mobile devices, and peripherals for local office
- Virtual stock management in ServiceNow platform for devices for local office
- Manage users and devices in SCCM/Intune or Active Directory to forecast computer systems usage and manage local spare devices
- Performing related activities resulting from the position held which are requested by management to ensure operational integrity
- Ensure all requests are dealt with adherence to company policy and procedures
- Contact with Suppliers/Vendors and check delivery/arrange support
- Partner with IT and business personnel to discuss the impact of incidents on products and services
- Proactively learn and train other staff members on new product and service technologies
- Maintain a high degree of customer service for all support queries and adhere to all service management principles and set SLA’s
- Always providing excellent customer service
Qualifications
Experience & Expertise
- 3+ years of experience with Service Desk support or an equivalent role
- Ability to assess and prioritize issues while organizing daily responsibilities
- Excellent verbal communication and customer service skills
- Attention to detail
- Ability to work collaboratively in a team environment
- Be directly accessible and responsive to users; especially remote employees with limited time
- Service-Now, ADUC, Microsoft Azure, Microsoft Office 365 experience preferred
- CompTIA certifications is a plus
Additional Information:
Salary Range: $54,000-$57,500 Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law
Benefits:
- 401(k) + matching
- Health, Dental, Vision insurance
- Life insurance
- Paid time off (PTO)
- Holiday Pay
Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply.
Equal Employment Opportunity
See All 130+ IT Support Jobs in Houston
Find roles in Houston that match your experience and apply in just a few clicks.
Find IT Support JobsIT Support Job Market in Houston
Who's Hiring
- Allierad18
- IFS5
- Xammax5X
- Linktas5
Top Industries Hiring
- Construction & Real Estate
- Consulting & Professional Services
IT Support Jobs in Houston: Frequently Asked Questions
How do I get a it support job in Houston?
Focus your search on Houston's energy corridor, Texas Medical Center, and the downtown financial district, where the highest concentration of corporate IT departments sits. Energy companies, hospital systems, and regional banks consistently hire for helpdesk, desktop support, and systems administration roles. Certifications like CompTIA A+ or Microsoft 365 carry real weight locally, and familiarity with enterprise tools used in oil-and-gas or healthcare environments gives candidates a clear edge over the field.
Which companies hire it supports in Houston?
Houston it support roles are posted by Allierad, Allierad, and IFS and others right now, based on current listings on Migrate Mate as of August 2026. Houston's employer base skews heavily toward large energy operators, health systems anchored by the Texas Medical Center, and the regional headquarters of national firms that maintain sizable on-site IT teams.
Are there remote it support jobs in Houston?
Yes, though hands-on desktop and infrastructure roles typically require on-site presence. About 34% of it support openings tied to Houston are remote or hybrid as of August 2026, with most of those positions falling in service desk, IT coordination, and software support rather than hardware or network technician work. Houston's large corporate hub means hybrid schedules are increasingly common for tier-two and above roles.
How can I get a it support job in Houston with little or no experience?
The most realistic entry path in Houston is a helpdesk or desktop support role at one of the city's many managed service providers, which regularly hire candidates with a CompTIA A+ certification and no prior corporate experience. Houston Community College offers affordable IT credential programs that local employers recognize. Targeting smaller energy-sector contractors or hospital system IT departments for internship-to-hire programs is another concrete local avenue, as these employers often grow their own junior technicians.
Which industries hire the most it supports in Houston?
Most it support openings in Houston sit in Construction & Real Estate and Consulting & Professional Services, per current listings on Migrate Mate as of August 2026. Houston's identity as the global energy capital and home to the Texas Medical Center means those two sectors alone generate a disproportionate share of local IT support demand compared to most other U.S. cities of similar size.
See All 130+ IT Support Jobs in Houston
Find roles in Houston that match your experience and apply in just a few clicks.
Find IT Support Jobs