IT Support Jobs in Dallas, TX
IT Support jobs in Dallas are in steady demand across financial services, healthcare, and technology, with hiring concentrated in Uptown, the Telecom Corridor in Richardson, and Las Colinas. Employers hiring right now include Kopius, Aramark, and HCLTech. See the openings below and apply to the ones that match your experience.
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About Us
About the Company
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Summary
Based in Sunnyvale, TX, with occasional travel to the Allen, TX site as needed. Maintains IT systems and end-user support within a manufacturing environment governed by strict SLAs, where uptime directly impacts production. Resolves escalated tickets and administers Windows and mobile device management platforms, identity and access systems, and endpoint provisioning.
Key Responsibilities
- Tier 2 escalated support Resolves tickets escalated from Tier 1 in Jira Service Management, including access requests, permission changes, software installs, distribution list management, and system integration issues (Slack, Oracle, Company Portal). Meets strict SLAs for issue response and resolution in a manufacturing environment where downtime directly affects production output.
- Incident management & ticketing Categorizes, prioritizes, and tracks incidents through resolution in the ticketing system, ensuring accurate classification for reporting and trend analysis. Follows defined incident management workflows for escalation, reassignment, and closure.
- Windows device administration Provisions, images, and configures Windows endpoints. Troubleshoots Windows OS, driver, and application issues escalated from Tier 1. Administers devices via Microsoft Intune and NinjaOne, including enrollment, compliance policies, configuration profiles, patching, and remote monitoring.
- Mobile device management (MDM) Administers Apple Business Manager (ABM) and JAMF for macOS/iOS device enrollment, configuration, and lifecycle management, including device supervision, app deployment, and compliance policy enforcement.
- Identity & access administration Manages Okta/SSO account provisioning and deprovisioning, elevated permission requests, and Microsoft 365 admin tasks across company tenants.
- Asset lifecycle & offboarding support Executes device offboarding, retention, and legal hold procedures per company policy.
- Facilities & AV technology support Supports conference room AV equipment, room scheduler systems, Zoom Rooms, and facility technology checkups; assists with equipment requests for production/warehouse areas.
- Documentation Contributes to and maintains internal knowledge base documentation for the support team.
Requirements
- 2+ years of IT support experience, including experience at an escalated/Tier 2 level
- Baseline experience with Jira Service Management (ticket queues, escalations, SLAs)
- Incident management and ticketing system proficiency, including ticket categorization and prioritization
- Hands-on administration experience with Microsoft Intune and NinjaOne
- Hands-on administration experience with Apple Business Manager and JAMF
- Experience with Okta or equivalent identity/SSO administration
- Experience administering or supporting Zoom (including Zoom Rooms/conference systems)
- Comfortable with occasional travel to Allen, TX
- Windows and macOS support proficiency
- Vendor/facilities coordination experience a plus
Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.
About Us
About the Company
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Summary
Based in Sunnyvale, TX, with occasional travel to the Allen, TX site as needed. Maintains IT systems and end-user support within a manufacturing environment governed by strict SLAs, where uptime directly impacts production. Resolves escalated tickets and administers Windows and mobile device management platforms, identity and access systems, and endpoint provisioning.
Key Responsibilities
- Tier 2 escalated support Resolves tickets escalated from Tier 1 in Jira Service Management, including access requests, permission changes, software installs, distribution list management, and system integration issues (Slack, Oracle, Company Portal). Meets strict SLAs for issue response and resolution in a manufacturing environment where downtime directly affects production output.
- Incident management & ticketing Categorizes, prioritizes, and tracks incidents through resolution in the ticketing system, ensuring accurate classification for reporting and trend analysis. Follows defined incident management workflows for escalation, reassignment, and closure.
- Windows device administration Provisions, images, and configures Windows endpoints. Troubleshoots Windows OS, driver, and application issues escalated from Tier 1. Administers devices via Microsoft Intune and NinjaOne, including enrollment, compliance policies, configuration profiles, patching, and remote monitoring.
- Mobile device management (MDM) Administers Apple Business Manager (ABM) and JAMF for macOS/iOS device enrollment, configuration, and lifecycle management, including device supervision, app deployment, and compliance policy enforcement.
- Identity & access administration Manages Okta/SSO account provisioning and deprovisioning, elevated permission requests, and Microsoft 365 admin tasks across company tenants.
- Asset lifecycle & offboarding support Executes device offboarding, retention, and legal hold procedures per company policy.
- Facilities & AV technology support Supports conference room AV equipment, room scheduler systems, Zoom Rooms, and facility technology checkups; assists with equipment requests for production/warehouse areas.
- Documentation Contributes to and maintains internal knowledge base documentation for the support team.
Requirements
- 2+ years of IT support experience, including experience at an escalated/Tier 2 level
- Baseline experience with Jira Service Management (ticket queues, escalations, SLAs)
- Incident management and ticketing system proficiency, including ticket categorization and prioritization
- Hands-on administration experience with Microsoft Intune and NinjaOne
- Hands-on administration experience with Apple Business Manager and JAMF
- Experience with Okta or equivalent identity/SSO administration
- Experience administering or supporting Zoom (including Zoom Rooms/conference systems)
- Comfortable with occasional travel to Allen, TX
- Windows and macOS support proficiency
- Vendor/facilities coordination experience a plus
Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.
See All 127+ IT Support Jobs in Dallas
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Find IT Support JobsIT Support Job Market in Dallas
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
IT Support Jobs in Dallas: Frequently Asked Questions
How do I get a it support job in Dallas?
The most direct path is targeting Dallas's large concentrations of financial services firms, regional hospital networks, and corporate headquarters that maintain in-house IT departments. Uptown and Downtown Dallas host dense clusters of these employers, while the Telecom Corridor in Richardson and Las Colinas draw technology companies specifically. Candidates with CompTIA A+ or Network+ certifications and hands-on helpdesk experience stand out, and familiarity with enterprise ticketing systems used at larger Dallas companies gives a practical edge.
Which companies hire it supports in Dallas?
Employers hiring it supports in Dallas right now include Kopius, Aramark, and HCLTech, based on current listings on Migrate Mate as of September 2026. Dallas draws a wide range of employer types, from Fortune 500 corporate headquarters and regional bank operations centers to large hospital systems and managed service providers serving the metro area.
Are there remote it support jobs in Dallas?
Yes, though with a significant caveat: hands-on roles requiring on-site hardware work, server room access, or in-person end-user support are almost always on-site by nature. About 14% of it support openings tied to Dallas are remote or hybrid as of September 2026, reflecting the desk-based and cloud-focused segments of the role. In Dallas specifically, remote options cluster around Level 1 and Level 2 helpdesk and application support positions with larger corporate employers.
How can I get a it support job in Dallas with little or no experience?
The most realistic entry path in Dallas is through managed service providers, which regularly hire junior technicians for rotating helpdesk and on-site support contracts across the metro. Dallas also has several community college programs through Richland College and El Centro College that offer CompTIA-aligned certifications recognized by local employers. Entry roles like helpdesk analyst, desktop support technician, or IT associate at Dallas-area hospital systems and corporate campuses often serve as the first step, with CompTIA A+ acting as a strong substitute for prior work experience.
Which industries hire the most it supports in Dallas?
Most it support openings in Dallas sit in Technology & Software and Consulting & Professional Services, per current listings on Migrate Mate as of September 2026. Dallas's position as a major corporate relocation destination, combined with its large financial and healthcare infrastructure, keeps consistent IT support demand across these sectors throughout the year.
See All 127+ IT Support Jobs in Dallas
Find roles in Dallas that match your experience and apply in just a few clicks.
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