IT Support Manager Jobs
IT Support Manager jobs are open across healthcare, finance, education, and enterprise technology, from team lead to director level, with specializations in help desk operations, ITSM implementation, and infrastructure support. See the openings below and apply to the ones that match your experience.
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Job Title
IT Support SpecialistJob Description
Location: Marietta & White, Georgia
Job Description
We are seeking an experienced IT Support Specialist to provide hands-on and remote technical support to employees across our North American operations. This position is ideal for an IT professional who enjoys troubleshooting, working directly with end users, and supporting a broad range of workplace technologies.
The IT Support Specialist will provide Level 1 and Level 2 support across Windows environments, Microsoft 365, networking, identity and access, mobile devices, audiovisual technology, and IT hardware. This role will also support IT equipment lifecycle management, purchasing activities, and technology needs across multiple office locations.
Responsibilities & Tasks
- Provide Level 1 and Level 2 technical support for Windows workstations, Microsoft 365 applications, peripherals, and common business applications.
- Diagnose and resolve workstation, software, authentication, connectivity, and performance issues.
- Troubleshoot network connectivity issues involving LAN/WAN, Wi-Fi, VPN, DNS, DHCP, VLANs, TCP/IP, and related technologies.
- Support user accounts, permissions, MFA, Active Directory, and other identity and access-related issues.
- Support laptops, desktops, docking stations, monitors, printers, meeting-room equipment, and other workplace technology.
- Participate in scheduled TechBar/walk-up IT support, assisting employees with technical issues and service requests.
- Support mobile devices and cellular services, including device setup, replacement, troubleshooting, and coordination with mobile carriers when needed.
- Assist with IT purchasing and procurement activities, including obtaining quotes, ordering equipment and services, coordinating with vendors, and tracking requests.
- Support the full lifecycle of IT equipment, including deployment, replacement, inventory management, and retirement.
- Assist with infrastructure-related troubleshooting and collaborate with specialized infrastructure and network teams when escalation is required.
- Provide remote technical support to employees and offices throughout North America.
- Travel periodically to remote office locations to support workstation deployments, office changes, troubleshooting, projects, and other hands-on IT needs.
- Ensure meeting rooms, audiovisual equipment, and collaboration technologies are operational and ready for use.
- Document solutions and contribute to knowledge articles, procedures, and technical support documentation.
- Maintain clear and accurate ticket documentation and take ownership of issues through resolution.
- Identify recurring technical issues and recommend opportunities to improve, automate, or simplify the employee IT support experience.
Qualifications & Skills
- 3–5 years of IT support experience, preferably providing Level 2 or equivalent technical support in a corporate environment.
- Strong troubleshooting skills with Windows 11 and enterprise desktop environments.
- Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and Microsoft Office applications.
- Working knowledge of Active Directory, user accounts, permissions, MFA, and identity and access management concepts.
-
Solid understanding of networking fundamentals, including:
- TCP/IP
- DNS and DHCP
- LAN/WAN concepts
- Wi-Fi
- VPN
- VLANs
- Ability to independently diagnose and troubleshoot technical issues and determine when escalation to another technical team is appropriate.
- Strong customer-service mindset with the ability to support employees with varying levels of technical knowledge.
- Strong written and verbal communication skills.
- Ability to effectively organize and prioritize multiple tickets, service requests, and operational activities.
- Willingness and ability to travel periodically to other office locations.
Preferred Qualifications
- Familiarity with Microsoft Entra ID.
- Experience supporting smartphones, mobile devices, and corporate cellular services.
- Experience troubleshooting office network and infrastructure equipment.
- Experience with IT purchasing, vendor management, procurement, or IT asset management.
- Experience supporting Microsoft Teams Rooms or other meeting-room and audiovisual technologies.
- Experience providing IT support across multiple office locations.
- Experience creating knowledge articles, procedures, and technical support documentation.
- Familiarity with Microsoft Copilot, Power Automate, or other workplace automation technologies.
Core Competencies
- Technical troubleshooting and problem-solving
- Customer-focused service delivery
- Ownership and follow-through
- Clear written and verbal communication
- Ability to work independently
- Collaboration across technical teams
- Organization and prioritization
- Adaptability across a broad range of technologies
- Continuous improvement mindset
Equal Employment Opportunity
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
Job Title
IT Support SpecialistJob Description
Location: Marietta & White, Georgia
Job Description
We are seeking an experienced IT Support Specialist to provide hands-on and remote technical support to employees across our North American operations. This position is ideal for an IT professional who enjoys troubleshooting, working directly with end users, and supporting a broad range of workplace technologies.
The IT Support Specialist will provide Level 1 and Level 2 support across Windows environments, Microsoft 365, networking, identity and access, mobile devices, audiovisual technology, and IT hardware. This role will also support IT equipment lifecycle management, purchasing activities, and technology needs across multiple office locations.
Responsibilities & Tasks
- Provide Level 1 and Level 2 technical support for Windows workstations, Microsoft 365 applications, peripherals, and common business applications.
- Diagnose and resolve workstation, software, authentication, connectivity, and performance issues.
- Troubleshoot network connectivity issues involving LAN/WAN, Wi-Fi, VPN, DNS, DHCP, VLANs, TCP/IP, and related technologies.
- Support user accounts, permissions, MFA, Active Directory, and other identity and access-related issues.
- Support laptops, desktops, docking stations, monitors, printers, meeting-room equipment, and other workplace technology.
- Participate in scheduled TechBar/walk-up IT support, assisting employees with technical issues and service requests.
- Support mobile devices and cellular services, including device setup, replacement, troubleshooting, and coordination with mobile carriers when needed.
- Assist with IT purchasing and procurement activities, including obtaining quotes, ordering equipment and services, coordinating with vendors, and tracking requests.
- Support the full lifecycle of IT equipment, including deployment, replacement, inventory management, and retirement.
- Assist with infrastructure-related troubleshooting and collaborate with specialized infrastructure and network teams when escalation is required.
- Provide remote technical support to employees and offices throughout North America.
- Travel periodically to remote office locations to support workstation deployments, office changes, troubleshooting, projects, and other hands-on IT needs.
- Ensure meeting rooms, audiovisual equipment, and collaboration technologies are operational and ready for use.
- Document solutions and contribute to knowledge articles, procedures, and technical support documentation.
- Maintain clear and accurate ticket documentation and take ownership of issues through resolution.
- Identify recurring technical issues and recommend opportunities to improve, automate, or simplify the employee IT support experience.
Qualifications & Skills
- 3–5 years of IT support experience, preferably providing Level 2 or equivalent technical support in a corporate environment.
- Strong troubleshooting skills with Windows 11 and enterprise desktop environments.
- Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and Microsoft Office applications.
- Working knowledge of Active Directory, user accounts, permissions, MFA, and identity and access management concepts.
-
Solid understanding of networking fundamentals, including:
- TCP/IP
- DNS and DHCP
- LAN/WAN concepts
- Wi-Fi
- VPN
- VLANs
- Ability to independently diagnose and troubleshoot technical issues and determine when escalation to another technical team is appropriate.
- Strong customer-service mindset with the ability to support employees with varying levels of technical knowledge.
- Strong written and verbal communication skills.
- Ability to effectively organize and prioritize multiple tickets, service requests, and operational activities.
- Willingness and ability to travel periodically to other office locations.
Preferred Qualifications
- Familiarity with Microsoft Entra ID.
- Experience supporting smartphones, mobile devices, and corporate cellular services.
- Experience troubleshooting office network and infrastructure equipment.
- Experience with IT purchasing, vendor management, procurement, or IT asset management.
- Experience supporting Microsoft Teams Rooms or other meeting-room and audiovisual technologies.
- Experience providing IT support across multiple office locations.
- Experience creating knowledge articles, procedures, and technical support documentation.
- Familiarity with Microsoft Copilot, Power Automate, or other workplace automation technologies.
Core Competencies
- Technical troubleshooting and problem-solving
- Customer-focused service delivery
- Ownership and follow-through
- Clear written and verbal communication
- Ability to work independently
- Collaboration across technical teams
- Organization and prioritization
- Adaptability across a broad range of technologies
- Continuous improvement mindset
Equal Employment Opportunity
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
IT Support Manager Jobs by Experience Level
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Find IT Support Manager JobsIT Support Manager Job Market
Who's Hiring
- Amazon54
- Gr8ttek30
- Technology, Automation, and Management15
- Tesla13
- Courser11
Top Industries Hiring
- Technology & Software28
- Education11
- Consulting & Professional Services9
- Staffing & Recruiting6
- Manufacturing4
What Employers Look For
The qualifications that appear most often in IT support manager jobs.
- 5 or more years of IT support experience with at least 2 in a supervisory role
- Hands-on experience managing a helpdesk or IT service desk team
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or similar tools
- CompTIA A+, Network+, or ITIL Foundation certification preferred or required
- Strong knowledge of Windows and macOS environments, Active Directory, and networking fundamentals
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Support Manager Job Search
Quantify your team and ticket metrics
Hiring managers for it support manager roles want to see headcount you managed, ticket resolution rates, and uptime improvements. Pull those numbers from your previous performance reviews and build them into your resume bullets before you apply.
List ITSM tools by name
Vague references to 'ticketing systems' get screened out fast. Name the specific platforms you've administered, such as ServiceNow, Jira Service Management, or Zendesk, so your resume clears keyword filters built around the tools in each job listing.
Target postings that match your team size
An it support manager role at a 50-person company and one at a 5,000-person enterprise require very different skills. Read each listing for the support team size or user base and prioritize roles where your previous scope is a close match.
Apply early to roles that fit
Migrate Mate lists it support manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a scenario answer on escalation handling
Interviewers for it support manager positions almost always ask how you handle escalations from tier-one agents under pressure. Walk through a real incident, your decision process, and the resolution outcome before the interview so your answer is specific and confident.
Negotiate total comp including on-call structure
Many it support manager roles carry after-hours on-call responsibility that isn't always reflected in the base offer. Before you accept, ask how on-call rotations are structured and whether there's additional compensation or time-off in lieu attached to that coverage.
IT Support Manager Jobs: Frequently Asked Questions
Which companies are hiring the most it support managers?
The most active employers for it support managers right now are Amazon, Gr8ttek, and Technology, Automation, and Management, and the most openings are in California, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Healthcare systems, financial services firms, and large enterprise technology companies tend to post the most volume consistently.
How many it support manager jobs are remote?
About 31% of it support manager openings are fully remote or hybrid as of November 2026, though the role skews more hybrid than fully remote given hands-on oversight responsibilities. Sub-areas like service desk management, vendor coordination, and ITSM administration tend to offer the most remote flexibility compared to roles tied to on-site infrastructure.
How do you become an it support manager?
Start by building several years of hands-on experience in a tier-one or tier-two IT support role, then move into a senior technician or lead position where you take on scheduling, training, or escalation ownership. Earn a certification like ITIL Foundation to demonstrate familiarity with service management frameworks. When you apply for manager roles, emphasize people leadership, process improvements you drove, and measurable outcomes like reduced resolution times.
Can you get hired as an it support manager without direct management experience?
Yes, it's possible if you've held a lead or senior technician role with informal supervisory duties like mentoring junior staff, owning escalations, or coordinating shift coverage. Frame those responsibilities explicitly on your resume as leadership experience. Some employers, particularly smaller organizations building out their IT function for the first time, will hire a strong senior individual contributor into a first-time manager role.
What does the it support manager interview process look like?
Most processes start with an initial screening call with HR or a recruiter focused on your background and availability. A technical or behavioral interview with the IT director or hiring manager typically follows, covering team management scenarios, escalation handling, and familiarity with the company's toolstack. Some employers add a panel interview with cross-functional stakeholders or ask for a short presentation on how you'd approach a service improvement initiative.
Where can I find and apply to it support manager jobs?
You can find and apply to it support manager jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that fit your experience and location preferences, and apply directly to each listing from the page.
See All 1,858+ IT Support Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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