IT Technical Specialist Jobs
IT Technical Specialist jobs are open across government, healthcare, finance, and enterprise technology, covering specializations in desktop support, network administration, and systems engineering, from entry-level technician to senior specialist and IT manager. Find a role that fits below and apply directly.
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Candidates must be authorized to work in the United States without the need for current or future visa sponsorship
This position is for full time, onsite employment at the
Family Dollar Chesapeake Store Support Center
General Summary:
The Technical Support Specialist will provide second level technical and operational support for the installation, maintenance, documentation, and technical support of enterprise software applications and hardware improvement of store systems at scale.
Principal Duties & Responsibilities:
Responsible for the setup, installation, maintenance, support, repair/replacement, and physical moves of all company provided user hardware, including desktop PC systems, laptops, printers, multi-function devices, and scanners (except for Telecom hardware).- Conduct refresh/replacement project for all user hardware beyond its useful life expectancy.
- Support the setup, installation, maintenance, and repair/replacement of all company provided iPads for all Chesapeake and field associates.
- Responsible for user software installation, removal, maintenance and support for all SSC and field users.
- Manage incidents and requests via ServiceNow to ensure service level agreements (SLA) are met.
- Document ServiceNow incidents and requests to provide accurate data for reporting.
- Assist with hardware and software products, including installation, testing, documentation and technical support for applications programming, computer operations, and enterprise end user communities.
- Analyze and resolve application and system problems quickly and efficiently; maintaining manual and automated documentation, procedures, etc. that support these tasks.
- Manage and perform on-going maintenance of hardware and software systems, utilizing internal and external resources.
- Identify cause and corrective actions for hardware/software problems at the enterprise, performing corrective action when necessary and placing service calls when appropriate.
- Perform 2nd Level operational and technical support, providing hands-on assistance to SSC and field users.
- Be initiative-taking to recommend improvements in procedures that will increase the efficiency of the facility and staff members regarding IT-related technical issues and processes.
- Support the Remote IS Support Specialists working at all Distribution Centers with special technical requirements and assistance they may need from the SSC Technical Services Group.
- Provide hands-on technical support for all company meetings, including board meetings, stockholder meetings, field user meetings, and associate training sessions, both in the SSC and off-site locations.
- Work closely with the Facilities team in coordinating physical moves within departments requiring equipment.
Other Responsibilities:
- Maintain a high level of communication with SSC IT staff.
- Coordinate with other divisions within the Dollar Tree IT Department as necessary to fulfill primary responsibilities.
- Develop and maintain an ongoing positive rapport with end users to enhance the perception of the IT function.
- Provide evening and weekend coverage to manage special needs, procedures, and emergencies as appropriate.
- Assist the Manager of Technical Services with special projects.
Position Requirements:
- Bachelor’s degree in computer science or a related field and 3+ years of relevant IT experience OR 8+ years of equivalent progressive experience
- One or more of the following certifications: CompTIA A+, Network +, or Security+
- Ability to prioritize and manage to timelines
- Ability to work independently and adapt to changing work priorities
- Proficient with verbal and written communication skills
- Proficient in root cause analysis
- Must be able to lift and carry up to 50 pounds of IT devices to a height of 3-4 feet. Must be able to bend, kneel, and sit properly to set up IT equipment under and on top of desks in offices and cubicles.
Projected Salary Range: $24.00 Hr - 30.00 Hr.
Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
Full time 510 Volvo Parkway,Chesapeake,Virginia 23320 IT Services Family Dollar
Candidates must be authorized to work in the United States without the need for current or future visa sponsorship
This position is for full time, onsite employment at the
Family Dollar Chesapeake Store Support Center
General Summary:
The Technical Support Specialist will provide second level technical and operational support for the installation, maintenance, documentation, and technical support of enterprise software applications and hardware improvement of store systems at scale.
Principal Duties & Responsibilities:
Responsible for the setup, installation, maintenance, support, repair/replacement, and physical moves of all company provided user hardware, including desktop PC systems, laptops, printers, multi-function devices, and scanners (except for Telecom hardware).- Conduct refresh/replacement project for all user hardware beyond its useful life expectancy.
- Support the setup, installation, maintenance, and repair/replacement of all company provided iPads for all Chesapeake and field associates.
- Responsible for user software installation, removal, maintenance and support for all SSC and field users.
- Manage incidents and requests via ServiceNow to ensure service level agreements (SLA) are met.
- Document ServiceNow incidents and requests to provide accurate data for reporting.
- Assist with hardware and software products, including installation, testing, documentation and technical support for applications programming, computer operations, and enterprise end user communities.
- Analyze and resolve application and system problems quickly and efficiently; maintaining manual and automated documentation, procedures, etc. that support these tasks.
- Manage and perform on-going maintenance of hardware and software systems, utilizing internal and external resources.
- Identify cause and corrective actions for hardware/software problems at the enterprise, performing corrective action when necessary and placing service calls when appropriate.
- Perform 2nd Level operational and technical support, providing hands-on assistance to SSC and field users.
- Be initiative-taking to recommend improvements in procedures that will increase the efficiency of the facility and staff members regarding IT-related technical issues and processes.
- Support the Remote IS Support Specialists working at all Distribution Centers with special technical requirements and assistance they may need from the SSC Technical Services Group.
- Provide hands-on technical support for all company meetings, including board meetings, stockholder meetings, field user meetings, and associate training sessions, both in the SSC and off-site locations.
- Work closely with the Facilities team in coordinating physical moves within departments requiring equipment.
Other Responsibilities:
- Maintain a high level of communication with SSC IT staff.
- Coordinate with other divisions within the Dollar Tree IT Department as necessary to fulfill primary responsibilities.
- Develop and maintain an ongoing positive rapport with end users to enhance the perception of the IT function.
- Provide evening and weekend coverage to manage special needs, procedures, and emergencies as appropriate.
- Assist the Manager of Technical Services with special projects.
Position Requirements:
- Bachelor’s degree in computer science or a related field and 3+ years of relevant IT experience OR 8+ years of equivalent progressive experience
- One or more of the following certifications: CompTIA A+, Network +, or Security+
- Ability to prioritize and manage to timelines
- Ability to work independently and adapt to changing work priorities
- Proficient with verbal and written communication skills
- Proficient in root cause analysis
- Must be able to lift and carry up to 50 pounds of IT devices to a height of 3-4 feet. Must be able to bend, kneel, and sit properly to set up IT equipment under and on top of desks in offices and cubicles.
Projected Salary Range: $24.00 Hr - 30.00 Hr.
Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
Full time 510 Volvo Parkway,Chesapeake,Virginia 23320 IT Services Family Dollar
IT Technical Specialist Jobs by Experience Level
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Find IT Technical Specialist JobsIT Technical Specialist Job Market
Who's Hiring
Top Industries Hiring
- Insurance
What Employers Look For
The qualifications that appear most often in IT technical specialist jobs.
- CompTIA A+, Network+, or Security+ certification preferred or required
- Experience supporting Windows and macOS endpoints in enterprise environments
- Proficiency with ticketing platforms such as ServiceNow or Jira
- Knowledge of Active Directory, Microsoft 365, and user account management
- Ability to troubleshoot hardware, software, and network connectivity issues
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your IT Technical Specialist Job Search
Tailor your resume to each ticket system
Many it technical specialist roles are screened by ATS tools that parse for specific platforms like ServiceNow, Jira, or Remedy. List the exact name of every ticketing system you've used, not just 'help desk software,' so your resume clears automated filters.
Certify before you apply to government roles
Federal and state government it technical specialist postings often list CompTIA Security+ or CompTIA A+ as minimum requirements, not preferences. If you're targeting public-sector openings, verify which certification each posting requires before you submit your application.
Apply early to roles that fit
Migrate Mate lists it technical specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight hardware and software scope together
Hiring managers for it technical specialist roles want to see both sides: the hardware you've imaged or repaired and the software environments you've administered. List specific OS versions, endpoint management tools, and device types you've supported to show full-stack technical depth.
Prepare a break-fix walkthrough for interviews
Most it technical specialist interviews include a scenario question where you diagnose a simulated outage or end-user issue. Practice narrating your diagnostic process out loud, from checking logs and isolating variables to escalating, so your reasoning is clear under pressure.
Negotiate clearance requirements before accepting
Some it technical specialist offers come with a pending or required security clearance that can delay your start date by months. Ask during the final interview stage whether clearance sponsorship is provided and what the typical processing timeline is for that specific role.
IT Technical Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most it technical specialists?
Parker Hannifin, Washington University in St. Louis, and Werfen are hiring the most it technical specialists right now, with openings concentrated in Ohio, Missouri, and Pennsylvania, based on current listings on Migrate Mate as of November 2026. Demand is especially active in government contracting and large enterprise environments.
How many it technical specialist jobs are remote?
About 53% of it technical specialist openings are fully remote or hybrid as of November 2026, though on-site roles remain common for positions that require hands-on hardware support or access to secure facilities. Sub-areas like systems administration and IT support coordination tend to offer the most remote flexibility.
How do you become an it technical specialist?
Start by earning a foundational certification like CompTIA A+ or Network+, which most entry-level it technical specialist roles accept in place of a degree. Build hands-on experience through lab environments, volunteer IT work, or a help desk role. From there, specialize in an area like network administration or endpoint management and pursue mid-level certifications to move into specialist-tier positions.
Can you get hired as an it technical specialist with little experience?
Yes, many employers hire it technical specialists at the entry level if you hold a relevant certification and can demonstrate hands-on troubleshooting ability. Building a home lab to practice imaging machines, configuring networks, or managing virtual environments gives you concrete examples to discuss in interviews, which matters as much as formal credentials at the junior level.
What does the it technical specialist interview process look like?
Most it technical specialist interviews begin with a phone screen focused on your technical background and certifications, followed by a panel or one-on-one interview with scenario-based questions about diagnosing outages, supporting end users, or handling a security incident. Some employers add a practical skills assessment where you walk through a simulated troubleshooting task, and government roles may also include a background check or clearance verification step.
Where can I find and apply to it technical specialist jobs?
You can find and apply to it technical specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the ones that match your skills and experience, and apply directly to each listing.
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