J-1 Visa Customer Engineer Jobs
Customer Engineer roles in the U.S. fall under the J-1 Trainee or Intern program category, depending on your career stage. Securing J-1 sponsorship means partnering with a State Department-designated sponsor organization that issues your DS-2019 and approves your training plan with the host employer.
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Get Access To All JobsCOMPANY DESCRIPTION
KIOXIA America, Inc. (formerly Toshiba Memory America, Inc.) is the US-based subsidiary of KIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today’s breakthrough BiCS FLASH™ 3D technology, KIOXIA continues to pioneer cutting-edge memory solutions and services that enrich people's lives and expand society's horizons. The company's innovative 3D flash memory technology, BiCS FLASH™, is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive and data centers.
JOB DESCRIPTION
We are seeking an intern to join our customer technical support test team. This internship offers hands-on experience with solid-state drives (SSDs) in server environments, allowing you to develop skills in hardware validation, scripting, and performance benchmarking.
KEY RESPONSIBILITIES:
- Perform functional and performance testing of SSDs on various server platforms.
- Execute and modify scripts to automate test processes and analyze results.
- Troubleshoot and document hardware and software issues encountered during testing.
- Work with engineering teams to validate firmware updates and system compatibility.
- Maintain records of test results, failures, and debugging steps.
- Assist in optimizing test procedures to improve efficiency and accuracy.
QUALIFICATIONS
- Pursuing a degree in Computer Science, Electrical Engineering, Information Technology, or a related field.
- Basic understanding of storage devices and server hardware.
- Familiarity with Windows or Linux OS.
- Experience with scripting languages such as Python, Bash, or PowerShell is a plus.
- Strong problem-solving skills and attention to detail.
- Ability to work both independently and collaboratively within a team.
PREFERRED QUALIFICATIONS
- Knowledge of SSDs and server configurations.
- Familiarity with benchmarking and debugging tools.
ADDITIONAL INFORMATION
Req# i-0057; #LI-MB1;
The expected salary for this position is $30.00 - $35.00/hour.
AT KIOXIA, WE VALUE THE FOLLOWING:
- Investment in you
- Offering opportunities for career growth and personal development training
- Open-minded management
- Empowering employees by listening and responding to ideas, issues, and approaches
- Flexible work-life balance
- Offering a generous PTO allotment, holiday shutdown, and flexible work options
- Diversity of cultures, perspectives, backgrounds and experiences of all our team members
- Through our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for all
- Benefits for our team members
- Excellent medical and non-medical benefits, 401(k) matching, pet insurance
KIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
COMPANY DESCRIPTION
KIOXIA America, Inc. (formerly Toshiba Memory America, Inc.) is the US-based subsidiary of KIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today’s breakthrough BiCS FLASH™ 3D technology, KIOXIA continues to pioneer cutting-edge memory solutions and services that enrich people's lives and expand society's horizons. The company's innovative 3D flash memory technology, BiCS FLASH™, is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive and data centers.
JOB DESCRIPTION
We are seeking an intern to join our customer technical support test team. This internship offers hands-on experience with solid-state drives (SSDs) in server environments, allowing you to develop skills in hardware validation, scripting, and performance benchmarking.
KEY RESPONSIBILITIES:
- Perform functional and performance testing of SSDs on various server platforms.
- Execute and modify scripts to automate test processes and analyze results.
- Troubleshoot and document hardware and software issues encountered during testing.
- Work with engineering teams to validate firmware updates and system compatibility.
- Maintain records of test results, failures, and debugging steps.
- Assist in optimizing test procedures to improve efficiency and accuracy.
QUALIFICATIONS
- Pursuing a degree in Computer Science, Electrical Engineering, Information Technology, or a related field.
- Basic understanding of storage devices and server hardware.
- Familiarity with Windows or Linux OS.
- Experience with scripting languages such as Python, Bash, or PowerShell is a plus.
- Strong problem-solving skills and attention to detail.
- Ability to work both independently and collaboratively within a team.
PREFERRED QUALIFICATIONS
- Knowledge of SSDs and server configurations.
- Familiarity with benchmarking and debugging tools.
ADDITIONAL INFORMATION
Req# i-0057; #LI-MB1;
The expected salary for this position is $30.00 - $35.00/hour.
AT KIOXIA, WE VALUE THE FOLLOWING:
- Investment in you
- Offering opportunities for career growth and personal development training
- Open-minded management
- Empowering employees by listening and responding to ideas, issues, and approaches
- Flexible work-life balance
- Offering a generous PTO allotment, holiday shutdown, and flexible work options
- Diversity of cultures, perspectives, backgrounds and experiences of all our team members
- Through our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for all
- Benefits for our team members
- Excellent medical and non-medical benefits, 401(k) matching, pet insurance
KIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Customer Engineer
Align your training plan to technical skill gaps
Your DS-2019 training plan must document specific technical competencies you're gaining, not just job duties. Frame your Customer Engineer activities around cloud architecture, systems integration, or client-facing technical support that your home-country experience doesn't yet cover.
Confirm the host employer supports training plan requirements
Host employers must sign your training plan and commit to structured mentorship and evaluation. Ask prospective employers early whether they've hosted J-1 Trainees before, since unfamiliarity with that requirement often delays or kills offers for technical roles.
Check your program category before applying
If you're currently enrolled in a degree program, the Intern category applies. If you've graduated within the past 12 months, you qualify as a Trainee instead. Applying under the wrong category is a common mistake that causes DS-2019 rejections for Customer Engineer candidates.
Search Migrate Mate to find J-1-aligned Customer Engineer roles
Not every employer advertising Customer Engineer positions is set up to host J-1 participants. Use Migrate Mate to filter for employers with demonstrated visa sponsorship activity so you're targeting companies already familiar with the host-employer process.
Verify your wage meets the prevailing wage standard
Designated sponsor organizations require that host employers pay J-1 Trainees the prevailing wage for the role and location. Before accepting an offer, cross-check the proposed salary against the OFLC Wage Search tool using the correct SOC code for Customer Engineer positions.
Account for the two-year home residency requirement early
Customer Engineers from countries on the State Department's Exchange Visitor Skills List may be subject to a two-year home residency requirement after their J-1 program ends. This affects H-1B and green card eligibility, so confirm your country's status with your designated sponsor before accepting the position.
Customer Engineer jobs are hiring across the US. Find yours.
Find Customer Engineer JobsCustomer Engineer J-1 Visa: Frequently Asked Questions
Which J-1 program category applies to Customer Engineer positions?
It depends on your career stage. If you're a current university student or within 12 months of graduation, the Intern category covers you. If you've been working in a technical field for at least one year post-graduation, you qualify under the Trainee category. Both categories apply to Customer Engineer roles, but the training plan requirements and maximum program length differ between them.
Who actually sponsors my J-1 visa for a Customer Engineer job?
A U.S. Department of State-designated sponsor organization, not your employer, issues your DS-2019 and acts as your legal J-1 sponsor. Examples include CIEE, Cultural Vistas, and AIPT. The company hiring you is your host employer. These are two separate relationships, and your host employer must work through a designated sponsor to place you in any J-1 program.
Does working as a Customer Engineer on J-1 put me at risk for the two-year home residency requirement?
Potentially, yes. The two-year home residency requirement applies if your home country appears on the State Department's Exchange Visitor Skills List for your field, or if your J-1 program was government-funded. Customer Engineer roles often involve skills in technology sectors that some countries designate as critical. Confirm your specific situation with your designated sponsor before accepting an offer, since a waiver is required before you can pursue H-1B or green card status.
How do I find Customer Engineer employers willing to host J-1 participants?
Most job postings don't specify J-1 compatibility, so general job boards won't help you filter effectively. Use Migrate Mate to identify employers with active visa sponsorship history for technical roles, then confirm during outreach whether they've hosted J-1 Trainees or Interns before. Employers already familiar with the host-employer training plan process move significantly faster through the placement stage.
What does the training plan requirement mean for a Customer Engineer role?
Your designated sponsor requires a formal training plan, typically on Form DS-7002, that maps out the technical skills you'll develop, how you'll be supervised, and evaluation milestones. For Customer Engineer positions, this usually covers areas like enterprise software deployment, client technical support workflows, and systems troubleshooting. Your host employer must sign this plan, and activities that look like ordinary employment rather than structured training can trigger compliance issues.
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