J-1 Visa Customer Retention Specialist Jobs
Customer Retention Specialist roles in the United States are typically accessible to exchange visitors under the J-1 Trainee or Intern program category, depending on your career stage. Securing J-1 sponsorship requires a designated sponsor organization to issue your DS-2019 and approve a structured training plan aligned with customer success, CRM strategy, or account management.
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Get Access To All JobsINTRODUCTION
The Emergency Response Call Intake Specialist internship program is designed for students interested in maintaining a sustainable environment. The intern will be responsible for assisting the team with answering and triaging incoming calls related to environmental emergencies and incidents. This role is the first point of contact in the response process and requires accuracy, urgency, and professionalism in collecting critical information, initiating documentation, and communicating with internal teams. Interns can expect to participate in networking events and complete a final presentation at the conclusion of the program. We are searching for a reliable and team-oriented individual with an excellent commitment to safety to join our growing team during the Summer of 2026!
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
WHY WORK FOR CLEAN HARBORS?
- Health and Safety is our #1 priority, and we live it 3-6-5!
- Focus on maintaining sustainability and cleaning the Earth
- Competitive Pay $20/ HR
- Positive and safe work environments
- Opportunities for growth and development for all the stages of your career
BASIC QUALIFICATIONS
- Requires a High School Diploma or equivalent
- Must be pursuing a bachelor’s or advanced degree in an applicable discipline, Business Management, Accounting, Project Management, Emergency Management, etc. and be in their Junior or Senior year.
- Must have a valid Driver’s License and reliable transportation
- Successfully complete a background check, drug test, and physical, by position
- Ability to perform physical functions per job requirements
Responsibilities
- Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
- Assist with answering incoming emergency and non-emergency calls in a professional and timely manner
- Help document incident details accurately in internal systems (ALERT)
- Support routing calls to the appropriate team based on urgency and type of event
- Help track active calls and provide updates until they are handed off to the response team
- Gather key information from callers (location, incident details, materials involved, safety concerns)
- Maintain clear communication logs and assist with required documentation
- Communicate with clients and internal teams to help keep everyone informed
- Return calls, emails, and messages promptly to support timely service
- Monitor ongoing situations and assist with sharing updates as needed
- Follow company guidelines to maintain professionalism, accuracy, and confidentiality
- Attend Networking events within the internship program
- Complete a final project presentation
- All other duties as assigned
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
INTRODUCTION
The Emergency Response Call Intake Specialist internship program is designed for students interested in maintaining a sustainable environment. The intern will be responsible for assisting the team with answering and triaging incoming calls related to environmental emergencies and incidents. This role is the first point of contact in the response process and requires accuracy, urgency, and professionalism in collecting critical information, initiating documentation, and communicating with internal teams. Interns can expect to participate in networking events and complete a final presentation at the conclusion of the program. We are searching for a reliable and team-oriented individual with an excellent commitment to safety to join our growing team during the Summer of 2026!
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
WHY WORK FOR CLEAN HARBORS?
- Health and Safety is our #1 priority, and we live it 3-6-5!
- Focus on maintaining sustainability and cleaning the Earth
- Competitive Pay $20/ HR
- Positive and safe work environments
- Opportunities for growth and development for all the stages of your career
BASIC QUALIFICATIONS
- Requires a High School Diploma or equivalent
- Must be pursuing a bachelor’s or advanced degree in an applicable discipline, Business Management, Accounting, Project Management, Emergency Management, etc. and be in their Junior or Senior year.
- Must have a valid Driver’s License and reliable transportation
- Successfully complete a background check, drug test, and physical, by position
- Ability to perform physical functions per job requirements
Responsibilities
- Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
- Assist with answering incoming emergency and non-emergency calls in a professional and timely manner
- Help document incident details accurately in internal systems (ALERT)
- Support routing calls to the appropriate team based on urgency and type of event
- Help track active calls and provide updates until they are handed off to the response team
- Gather key information from callers (location, incident details, materials involved, safety concerns)
- Maintain clear communication logs and assist with required documentation
- Communicate with clients and internal teams to help keep everyone informed
- Return calls, emails, and messages promptly to support timely service
- Monitor ongoing situations and assist with sharing updates as needed
- Follow company guidelines to maintain professionalism, accuracy, and confidentiality
- Attend Networking events within the internship program
- Complete a final project presentation
- All other duties as assigned
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Customer Retention Specialist
Document your CRM tool proficiency early
Compile verifiable evidence of hands-on experience with platforms like Salesforce or HubSpot before applying. Host employers submitting J-1 training plans to a designated sponsor need to show your placement has structured, skill-specific learning objectives.
Target companies with active J-1 host agreements
Many mid-size SaaS and subscription businesses host J-1 Trainee exchange visitors through existing sponsor agreements. Search Migrate Mate to surface Customer Retention Specialist roles at employers already familiar with J-1 host obligations and DS-2019 requirements.
Map your training plan to measurable retention outcomes
Designated sponsors require a detailed training plan showing progressive skill development, not just job duties. Frame your objectives around specific metrics like churn reduction analysis, NPS survey interpretation, or lifecycle email strategy rather than general customer service tasks.
Verify the prevailing wage before accepting an offer
Use the OFLC Wage Search to confirm your offered compensation meets DOL wage requirements for your job location and experience level. A wage below the prevailing rate can stall your training plan approval, even if the host employer is otherwise fully prepared.
Confirm home residency requirement applicability upfront
Some Customer Retention Specialist placements funded by government sources or involving specialized knowledge trigger a two-year home residency requirement under the J-1 program. Clarify this with your designated sponsor before signing any offer letter, as it affects future visa transitions.
Align your degree field with the placement category
CIEE, Cultural Vistas, and AIPT each apply different eligibility standards for Intern versus Trainee placement. Current students in business or communications typically qualify under Intern; post-degree professionals with relevant work history qualify under Trainee, which allows up to 18 months of authorized training.
Customer Retention Specialist jobs are hiring across the US. Find yours.
Find Customer Retention Specialist JobsCustomer Retention Specialist J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Customer Retention Specialist role?
The J-1 Intern category applies if you're currently enrolled in a degree program or graduated within the past 12 months. The J-1 Trainee category fits early-career professionals who hold a degree and have at least one year of relevant work experience in business, marketing, or customer success. Both require a structured training plan approved by a U.S. Department of State-designated sponsor organization.
Who actually sponsors the J-1 visa for a Customer Retention Specialist position?
Your J-1 visa sponsor is a U.S. Department of State-designated organization such as CIEE, Cultural Vistas, or AIPT. They issue your DS-2019 form and oversee program compliance. The company where you work is your host employer, not your visa sponsor. The host employer cooperates with the sponsor but is not the entity that grants your exchange visitor status.
How do I find U.S. employers open to hosting J-1 exchange visitors in a retention role?
Use Migrate Mate to search Customer Retention Specialist roles at employers with demonstrated openness to J-1 exchange visitors. Many host companies in SaaS, e-commerce, and financial services have existing relationships with designated sponsors and understand the training plan requirements, which shortens the approval timeline considerably compared to approaching employers with no prior J-1 experience.
What should a J-1 training plan include for a Customer Retention Specialist?
Your training plan must outline specific, progressive learning objectives rather than routine job tasks. For a Customer Retention Specialist, this typically means phases covering data analysis methods for churn prediction, hands-on CRM workflow management, customer lifecycle strategy development, and reporting techniques. Designated sponsors reject plans that read as standard employment descriptions without a clear educational or developmental arc.
Does a Customer Retention Specialist placement trigger the two-year home residency requirement?
Not automatically. The two-year home residency requirement applies if your exchange program is government-financed, or if your home country lists your skill set on the Exchange Visitor Skills List. Most private-sector Customer Retention Specialist placements through standard Intern or Trainee programs don't trigger it, but you should confirm this with your designated sponsor before accepting an offer and before making any plans to change status or apply for another U.S. visa.
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