J-1 Visa Customer Success Operations Jobs
Customer Success Operations roles in the U.S. typically qualify under the J-1 Trainee or Intern category, depending on your experience level. Finding a host employer willing to coordinate with a designated sponsor organization for DS-2019 sponsorship is the critical first step in your placement process.
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Get Access To All JobsAbout Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
Do you naturally look for faster, cleaner ways to get things done?
- Maybe you instinctively weigh time vs. effort when choosing a route around traffic.
- Or you gravitate toward self-checkout, mobile apps, or delivery—not because you have to, but because it’s simply more efficient.
- Or you’d rather design a better system than repeat the same manual step twice.
You don’t need to be a software engineer or information systems major — but you do need to think.
- You naturally look at any process and wonder how to improve it
- You like figuring out how things work (and fixing them)
- You can break down a problem and explain your thinking clearly
- You’re curious how GTM (go-to-market) teams operate—and will probably want to optimize those workflows across people, processes, and systems
- You’re interested in AI, data, or systems and crave seeing how it’s applied to real life
- You’re comfortable working with human-centric workflows—not just abstract ideas
- You’ll come to work with genuine curiosity and swift action impulses
What you’ll be working on
- In this role, you’ll help us build and improve how a global sales team actually works—using AI, data, and better systems.
- We’re turning our customer relationship management (CRM) platform from a static system of record into a real-time, predictive deal intelligence platform. You’ll help shape that.
- You’ll also play a hands-on role in moving AI from experimentation into real adoption within a global sales organization.
What you’ll do
- Stress-test and improve our AI. Push our deal intelligence tools in real scenarios, identify what’s off, and help make them actually useful for reps
- Turn messy deal data into clear signals. Spot patterns across deals, regions, and channels—what’s working, what’s not—and translate that into actionable guidance
- Teach AI how to “think” like a seller. Convert sales intuition into structured logic—defining what good looks like and how we guide decisions
- Build out foundation behind the system. Create and refine the content powering our AI and onboarding (playbooks, deal guidance, knowledge materials)
- Make onboarding exceptional. Turn our onboarding into something that prepares reps to run deals—by filling gaps, improving content, and continuously testing what sticks
- Get hands-on with the data behind it all. Build and analyze Salesforce reports and dashboards to track pipeline health, conversion, and deal flow—and sanity-check what’s actually happening vs what the system says
What you’ll learn
- How a global, multi-channel sales org actually runs
- How AI gets applied to real workflows (not just demos)
- How to turn messy problems into structured, scalable solutions
- How decisions that impact revenue actually get made
- How to take something ambiguous and make it work in practice
Bonus points if you’ve ever:
- Built something (even small) to fix a problem
- Automated a task because it annoyed you
- Used AI tools in a practical way (not just for fun)
What this internship means for your career after graduation
- Hands-on experience with technical platforms, applying AI, CRM insights, and data to real, active sales workflows
- A results-backed resume, with clear ownership of initiatives that deliver measurable business impact
- Highly transferable skills in analytical thinking, system design, and process optimization valued across roles and industries
- Stronger business judgment and professional maturity, developed through exposure to real decisions
- Proven experience operating in fast-paced environments, contributing to time-sensitive, revenue-driven work
Program Details
- 10–12 week summer internship (June–August)
- Location: Mountain View, CA (in-office)
- Paid internship
About Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
Do you naturally look for faster, cleaner ways to get things done?
- Maybe you instinctively weigh time vs. effort when choosing a route around traffic.
- Or you gravitate toward self-checkout, mobile apps, or delivery—not because you have to, but because it’s simply more efficient.
- Or you’d rather design a better system than repeat the same manual step twice.
You don’t need to be a software engineer or information systems major — but you do need to think.
- You naturally look at any process and wonder how to improve it
- You like figuring out how things work (and fixing them)
- You can break down a problem and explain your thinking clearly
- You’re curious how GTM (go-to-market) teams operate—and will probably want to optimize those workflows across people, processes, and systems
- You’re interested in AI, data, or systems and crave seeing how it’s applied to real life
- You’re comfortable working with human-centric workflows—not just abstract ideas
- You’ll come to work with genuine curiosity and swift action impulses
What you’ll be working on
- In this role, you’ll help us build and improve how a global sales team actually works—using AI, data, and better systems.
- We’re turning our customer relationship management (CRM) platform from a static system of record into a real-time, predictive deal intelligence platform. You’ll help shape that.
- You’ll also play a hands-on role in moving AI from experimentation into real adoption within a global sales organization.
What you’ll do
- Stress-test and improve our AI. Push our deal intelligence tools in real scenarios, identify what’s off, and help make them actually useful for reps
- Turn messy deal data into clear signals. Spot patterns across deals, regions, and channels—what’s working, what’s not—and translate that into actionable guidance
- Teach AI how to “think” like a seller. Convert sales intuition into structured logic—defining what good looks like and how we guide decisions
- Build out foundation behind the system. Create and refine the content powering our AI and onboarding (playbooks, deal guidance, knowledge materials)
- Make onboarding exceptional. Turn our onboarding into something that prepares reps to run deals—by filling gaps, improving content, and continuously testing what sticks
- Get hands-on with the data behind it all. Build and analyze Salesforce reports and dashboards to track pipeline health, conversion, and deal flow—and sanity-check what’s actually happening vs what the system says
What you’ll learn
- How a global, multi-channel sales org actually runs
- How AI gets applied to real workflows (not just demos)
- How to turn messy problems into structured, scalable solutions
- How decisions that impact revenue actually get made
- How to take something ambiguous and make it work in practice
Bonus points if you’ve ever:
- Built something (even small) to fix a problem
- Automated a task because it annoyed you
- Used AI tools in a practical way (not just for fun)
What this internship means for your career after graduation
- Hands-on experience with technical platforms, applying AI, CRM insights, and data to real, active sales workflows
- A results-backed resume, with clear ownership of initiatives that deliver measurable business impact
- Highly transferable skills in analytical thinking, system design, and process optimization valued across roles and industries
- Stronger business judgment and professional maturity, developed through exposure to real decisions
- Proven experience operating in fast-paced environments, contributing to time-sensitive, revenue-driven work
Program Details
- 10–12 week summer internship (June–August)
- Location: Mountain View, CA (in-office)
- Paid internship
See all 38+ Customer Success Operations jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Operations roles.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Customer Success Operations
Map your experience to the right J-1 category
If you're currently enrolled in a degree program, the Intern category applies. If you've graduated within the past year and have relevant work history in operations or CX, the Trainee category is your path. Confirm which fits before targeting employers.
Document your operations skills with specificity
Build a credential packet that ties your technical skills, such as CRM administration, workflow automation, or data reporting, to the J-1 training plan format. Designated sponsors review training objectives directly, so vague skills documentation stalls approval.
Target host employers who understand DS-2019 logistics
Use Migrate Mate to filter Customer Success Operations roles at companies already experienced with exchange visitor placements. Employers unfamiliar with the DS-2019 process often withdraw offers when they learn they must act as a host, not a direct sponsor.
Prepare your training plan before your first interview
J-1 Trainee placements require a structured training plan outlining your learning objectives and supervision schedule. Draft this in advance with your target job duties in mind so you can present it to employers as a ready-to-submit document.
Ask employers directly about designated sponsor coordination
During interviews, confirm whether the employer has worked with a designated sponsor organization like Cultural Vistas or AIPT before. If they haven't, you'll need to lead that introduction, which delays timelines and sometimes kills offers.
Account for the 2-year home residency requirement early
Some J-1 participants in government-funded or skills-shortage fields must return home for two years before changing to certain other visa statuses. Check whether your specific placement triggers this requirement so it doesn't surprise you at the offer stage.
Customer Success Operations jobs are hiring across the US. Find yours.
Find Customer Success Operations JobsCustomer Success Operations J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Customer Success Operations role?
It depends on where you are in your career. Current students completing a degree in business, operations, or a related field qualify under the Intern category. Recent graduates with at least one year of relevant full-time work experience qualify under the Trainee category. Both categories require a structured training plan and a U.S. host employer who coordinates with a Department of State-designated sponsor organization.
Who actually sponsors the J-1 visa for this type of role?
The visa sponsor is a U.S. Department of State-designated organization, not the hiring company. Organizations like Cultural Vistas, AIPT, or CIEE issue the DS-2019 form and oversee your program compliance. The employer where you work is your host organization. These are two separate parties, and both must agree to participate before your J-1 status can be issued.
How do I find Customer Success Operations employers open to J-1 placements?
Most job boards don't surface J-1 host employers specifically. Migrate Mate lets you search U.S. roles in customer success and operations with filters relevant to exchange visitor placements, so you can focus outreach on companies already familiar with the host employer role rather than educating every employer from scratch.
What does the training plan need to cover for a Customer Success Operations placement?
Your training plan must outline the specific skills you'll develop, the tasks and tools involved, your supervision structure, and a timeline with measurable milestones. For Customer Success Operations roles, this typically includes CRM systems, process documentation, cross-functional workflows, and customer data analysis. The designated sponsor reviews this plan before issuing your DS-2019, so it needs to be concrete and role-specific, not generic.
Does the 2-year home residency requirement apply to Customer Success Operations placements?
It can, depending on your country of citizenship and funding source. If your J-1 program is financed by your home government or a U.S. government agency, or if your field appears on the Exchange Visitor Skills List published by the Department of State, the two-year requirement applies. You'll need to either comply, obtain a waiver, or factor the restriction into your longer-term U.S. immigration planning before accepting an offer.
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