Learning Program Manager Jobs in Washington

JOB

WA Cares Learning System Program Manager

The WA Cares Fund (WCF) is a first-in-the-nation social insurance program, created by the Legislature to provide affordable long-term care insurance coverage to all working Washingtonians. This program is one of the latest examples of why Washington State is a national leader in long-term care policy. Our team is the first point of contact for the program, and we are responsible for helping Washingtonians understand this new benefit.

WCF is seeking a Learning System Program Manager to join our dynamic team. WCF has hired our core training development team to create learning content for anyone who interacts with our beneficiaries. We need you to manage our learning system as we prepare for implementation and continue to enhance the system as we move into the future. Expect to be very busy laying the foundation for the plans we have worked hard on so far.

This role has statewide scope and will utilize a primarily telework schedule within the state of WA. Occasional travel may be needed to support our training staff and partners or meet in person at our office.

Some of what you'll do:

• Lead the development, implementation, and ongoing management of statewide policy and procedural frameworks governing the WCF training system
• Facilitate cross-functional collaboration
• Evaluate statewide learning operations, identify systemic gaps and operational risks, and implement sustainable process improvements
• Lead strategic continuous improvement initiatives
• Direct the configuration and optimization of Washington State Learning Center (WSLC) functionality
• Ensure learning technologies are effectively leveraged to support enterprise-wide training delivery, tracking, reporting, and compliance monitoring
• Lead development and administration of statewide learning evaluation and feedback mechanisms
• Develop strategic recommendations for leadership related to learning effectiveness, operational efficiencies, compliance outcomes, workforce readiness, and system enhancements
• Lead statewide governance and operational oversight of the WCF training materials repository and associated content management practices
• Ensure learning materials across delivery platforms comply with DSHS accessibility requirements and statewide training standards

What we're looking for:

A master’s degree or higher in a Social Science, Health Science, Curriculum Development or Education, Business, or Information Systems and at least three years of professional experience in training, education, or related program management including at least two of the following areas, demonstrating a well-developed working knowledge and practical application:

• Learning management system (LMS) administration or management of a similar learning technology platform
• Data analysis, reporting, or working with databases to inform program decisions
• Process improvement, lean methodologies, or systems thinking applied to program or operational workflows
• Project or program management in a complex, multi-partner environment
• Coordination across multiple partners, cross agency teams, or statewide initiatives
• Knowledge of or experience applying accessibility standards (WCAG) or conducting accessibility audits
• Knowledge of adult learning principles and best practices and their practical application
• Policy writing, development, or procedure documentation

OR

A bachelor’s degree in a Social Science, Health Science, Curriculum Development or Education, Business, or Information Systems AND at least five years of professional experience in training, education, or related program management including at least two of the following areas, demonstrating a well-developed working knowledge and practical application:

• Learning management system (LMS) administration or management of a similar learning technology platform
• Data analysis, reporting, or working with databases to inform program decisions
• Process improvement, lean methodologies, or systems thinking applied to program or operational workflows
• Project or program management in a complex, multi-partner environment
• Coordination across multiple partners, cross agency teams, or statewide initiatives
• Knowledge of or experience applying accessibility standards (WCAG) or conducting accessibility audits
• Knowledge of adult learning principles and best practices and their practical application
• Policy writing, development, or procedure documentation

Professional experience, as described above may substitute for 4 years of required educational requirements.

Preferred knowledge, skills, and abilities:

• Knowledge of or experience working within social service agencies or state or government administration
• Familiarity with SharePoint or similar intranet/document management platforms
• Experience with specific LMS platforms such as SumTotal or similar enterprise systems
• Training delivery, facilitator, or instructional design experience
• Ability to quickly adapt to new and emerging technologies
• Experience with continuous improvement frameworks such as Lean or Six Sigma
• Understanding of accessibility auditing practices and tools
• Experience evaluating and accessing learning outcomes and program effectiveness

Join us in shaping the future of long-term care and making a difference in the lives of Washingtonians.

To Apply:

Please provide the following:

• Current chronological resume
• A cover letter explaining why you are interested in the job, skills, and experience that make you the best person for the job
• Three professional references with current contact information

Questions? Please contact sean.brauner@dshs.wa.gov and reference #05070.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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