National Service Manager Jobs
National Service Manager jobs are open across HVAC, medical equipment, industrial machinery, and commercial services, at levels from field service supervisor to senior director, with specializations in warranty operations, multi-site field teams, and customer escalation programs. Find a role that fits below and apply directly.
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ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
This position has been segmented as hybrid, meaning the work is a combination of approximately 90% remote/virtual and 10% onsite. Candidates must reside within 50 miles of a US Foods distribution center, regardless of region.This role will primarily be performed remotely, with onsite attendance at the local distribution center approximately once per month and occasionally as needed for training, meetings, or other business needs.
Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.
Schedule
Monday - Friday
9:00 am - 5:30 pm Pacific Time
Benefits: Full US Foods Benefits - DAY 1!
medical, dental, vision, 401K, life insurance, and much more!
US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.
Main Ingredients of the Job
- Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
- Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
- Respond to product inquiries from customers. Share new or additional services or products with customers.
- Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
- Contact all customers affected by product recalls and withdrawals.
- Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.
Relationships
Internal: Sales, Operations / Distribution / Support
External: Customers
What You Bring to the Table
- Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
- Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
- Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.
This role will also receive overtime compensation.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$20 - $31***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
This position has been segmented as hybrid, meaning the work is a combination of approximately 90% remote/virtual and 10% onsite. Candidates must reside within 50 miles of a US Foods distribution center, regardless of region.This role will primarily be performed remotely, with onsite attendance at the local distribution center approximately once per month and occasionally as needed for training, meetings, or other business needs.
Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.
Schedule
Monday - Friday
9:00 am - 5:30 pm Pacific Time
Benefits: Full US Foods Benefits - DAY 1!
medical, dental, vision, 401K, life insurance, and much more!
US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.
Main Ingredients of the Job
- Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
- Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
- Respond to product inquiries from customers. Share new or additional services or products with customers.
- Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
- Contact all customers affected by product recalls and withdrawals.
- Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.
Relationships
Internal: Sales, Operations / Distribution / Support
External: Customers
What You Bring to the Table
- Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
- Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
- Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.
This role will also receive overtime compensation.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$20 - $31***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
National Service Manager Jobs by Experience Level
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Find National Service Manager JobsNational Service Manager Job Market
Who's Hiring
- Johnson, Mirmiran & Thompson20
- Fortis Fire & Safety4
- Academy Fire3
- National Courier Express3
- Vistar2
Top Industries Hiring
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in national service manager jobs.
- Five or more years managing multi-technician field service teams across multiple states or regions
- Demonstrated experience with field service management and dispatch software platforms
- Proven ability to own service P&L including labor, parts, and warranty cost management
- Strong customer escalation and service recovery skills for enterprise or commercial accounts
- Bachelor's degree in business, engineering, or a related technical discipline
- Experience developing KPIs and reporting cadences for first-call resolution and SLA compliance
Tips for Your National Service Manager Job Search
Quantify field team scale on your resume
Hiring managers want to see how many technicians you managed and how large a service territory you covered. Replace vague claims with concrete figures: technician headcount, number of sites, and measurable improvements to first-call resolution or response time.
Highlight P&L ownership in job descriptions
Many national service manager roles carry budget authority over parts, labor, and warranty costs. If you've owned a service P&L, say so explicitly in your resume summary and in each relevant role, because candidates who omit it are frequently screened out early.
Apply early to roles that fit
Migrate Mate lists national service manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter postings by dispatch software requirements
Employers increasingly list specific field service management platforms as required skills. When you search for openings, scan the requirements section for the platforms you know, then lead with those tools in your skills section to pass automated screening.
Prepare a turnaround story for panel interviews
Panel interviews for this role almost always include a scenario question about a territory or team performing below target. Prepare a structured story covering the diagnostic steps you took, the changes you made, and the outcome, using data from your own experience.
Negotiate relocation terms before you accept
National service manager roles frequently require relocating to cover a new region or headquarters. Clarify reimbursement scope, timeline, and temporary housing support during the offer stage, not after signing, because these terms are rarely revisited once the offer is accepted.
National Service Manager Jobs: Frequently Asked Questions
Which companies are hiring the most national service managers?
Johnson, Mirmiran & Thompson, Fortis Fire & Safety, and Academy Fire are hiring the most national service managers right now, with openings concentrated in Texas, Florida, and North Carolina, based on current listings on Migrate Mate as of November 2026. Demand is strongest in medical equipment, HVAC, and industrial machinery sectors.
How many national service manager jobs are remote?
About 68% of national service manager openings are fully remote or hybrid as of November 2026, though most roles include regional travel expectations even when the administrative work is done remotely. Sub-functions such as service operations planning and warranty program management tend to have the highest share of remote-eligible positions.
How do you become a national service manager?
Start by building hands-on field service experience, ideally as a technician or field service engineer, then move into a team lead or service supervisor role. From there, demonstrate you can manage a distributed team, own a service budget, and hit SLA targets across multiple sites. Employers typically promote candidates who show both technical credibility and business acumen before making the jump to a national scope.
Can you get a national service manager job without direct management experience?
It's difficult to land a national service manager role with no prior people management experience, but indirect leadership counts. If you've coordinated field dispatching, led a project team, or mentored junior technicians, frame that experience clearly. Applying to regional service manager roles first is the most reliable path to building the credentials employers expect at the national level.
What does the national service manager interview process look like?
Most employers run a phone screen with HR, followed by a panel interview with operations and regional leadership, and often a final conversation with a VP or C-suite stakeholder. Expect scenario questions about managing underperforming field teams, reducing service costs, and handling a major customer escalation. Some companies ask candidates to present a 30-60-90 day plan for the territory or service organization they would inherit.
Where can I find and apply to national service manager jobs?
You can find and apply to national service manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search the roles available, find the ones that match your background and target industry, and apply directly to each listing that fits.
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