Operations Agent Jobs
Operations Agent jobs are open across logistics, airlines, freight forwarding, and customer service operations, covering specializations in dispatch coordination, ground handling, and service delivery, from entry-level to senior and supervisory roles. Find a role that fits below and apply directly.
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The role of Sr. Operations Agent is client facing to provide the highest-level customer experience through the processing of shipments. This involves commercial cargo with some contractor cargo. The role will rate quotes, make decisions regarding vendors, invoice amount and profit margin. The role will create SOPs, provide day-to-day coordination, execution and tracking of shipments, which could be domestic and/or international.
Essential Duties and Responsibilities
- Prioritize, schedule, and route shipments for transportation throughout the U.S.
- cargo requirements including spot bidding and GFM knowledge for Government clients, if applicable
- Oversee shipment lifecycle management, ensuring accuracy of operational data while focusing on exception handling, issue resolution, and decision-making.
- Schedule and arrange pickups and deliveries
- Book space with carriers
- Negotiate rates with trucking companies, carriers, and cartage agents
- Complete required documentation
- Prepare quotations for ICAT clients
- Track and trace freight, as well as provide estimated times of arrival and verify piece counts
- Gather proof of deliveries and enter them into the operating system
- Request and enter vendor costs into each shipment and prepare to invoice within the time frame of ICAT policy
- Keep the information in the TMS (operating platform) updated and accurate, Including tracking notes, service issues, and vendor issues
- Ensure that all industry and ICAT compliance requirements are met
- Exercise independent judgment in selecting vendors, establish pricing, and determining shipment execution strategy, including authority to deviate from standard options to optimize customer outcomes and profitability at the file level.
- Independently evaluates multiple operational and financial variables (e.g., cost, service level, transit time, customer requirements) to make non-routine decisions that materially impact business outcomes.
- Design, implement, and continuously refine standard operating procedures and workflows to improve efficiency, scalability, and margin performance at the file level.
- Accountable for shipment-level financial performance, including cost control, pricing accuracy, and margin optimization at the file level which impacts company growth.
- Collaborate with management and the team to establish plans for meeting short- & long-term goals
- Assist the Key Account Managers and station leadership to help build and maintain strong relationships with customers and vendors
- Join sales calls with key accounts to cultivate relationships
- Work with vendors to negotiate rates and/or handle discrepancies, and service issues
- Work with station management to actively participate in team meetings and provide ideas for continued team growth and development
- Be a leader through actions, communication, and mentoring
- May be required to work after hours on call as determined by management
- Perform other duties as assigned
Qualifications & Skill Requirements
- Bachelor’s degree or equivalent experience
- 4+ Years of transportation and/or freight forwarding experience
- Working knowledge of asking for spot quotes, creating and routing LTL, TL, and expedited ground services
- Expertise in the NMFC and density rating Hands-on ability with rating and routing freight
- Industry experience with rating and routing freight., spot quotes, partial TL and volume LTL
- Understanding of major carriers, including those who serve Canada and Mexico
- Proven track record of building relationships and gaining credibility with customers and vendors
- Advanced knowledge of operating government freight
- Experience working in the USTRANSCOM program a plus
- Knowledge of: FMC, IMCO, ITA, TSA, C-TPAT, HAZMAT, US Customs Border Protection (CBP)
- Functional knowledge of international regulations and compliance procedures in air/ocean freight
- Experience asking for spot rates with trucking companies, carriers, and overseas partners, etc. at the file level.
- Knowledge of international and domestic geography, including countries & major cities
- Intermediate skills with Microsoft Office products
Key Competencies
- Excels in meeting deadlines and demonstrates superior time management skills
- Natural ability to multi-task in a fast-paced work setting, strong attention to detail
- Proven analytical, problem-solving skills in a logistics environment
- Ability to work in a time-sensitive environment
- Desire and drive to learn and grow
- Highly motivated team player with an outgoing and positive work attitude
- Well organized, able to plan and effectively set priorities for implementation
- Ability to be flexible as priorities shift
- Demonstrated ability to work in a client centric environment
- Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
- Outstanding communication skills - Excellent verbal and written with an emphasis on listening
- Understanding and responsive to situations that require a sense of urgency
- Consistent in follow-up and follow-through
- Credible with a high level of personal integrity
- Adaptive to ICAT’s core values
Physical Demands and Work Environment:
- Most work is performed indoors in an office setting
- Flexible approach to work, due to clients’ needs and project support requirements
- Regularly use hands to type, handle, or feel
- Required to use close, distance, color, and peripheral vision, depth perception and can focus
- Must have clear, easy to understand oral communication ability
- Ability to push, pull, lift, carry, or maneuver weights up to 20 pounds
- Ability to sit for prolonged periods. May occasionally need to stoop, climb, or squat
Supervisory Responsibilities: No, but may provide mentoring
Travel Requirement: No
Salary Range: $72,080 - $84,800
Join Our Team
If you’re ready to take the next step in your career with a company that values your dedication and contributions, we encourage you to apply.
Learn more about our available opportunities by visiting https://icatlogistics.com
We are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered.
Notice Regarding the Use of Artificial Intelligence in Application ReviewNotice of AI Use in Job Application Review
As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.
The role of Sr. Operations Agent is client facing to provide the highest-level customer experience through the processing of shipments. This involves commercial cargo with some contractor cargo. The role will rate quotes, make decisions regarding vendors, invoice amount and profit margin. The role will create SOPs, provide day-to-day coordination, execution and tracking of shipments, which could be domestic and/or international.
Essential Duties and Responsibilities
- Prioritize, schedule, and route shipments for transportation throughout the U.S.
- cargo requirements including spot bidding and GFM knowledge for Government clients, if applicable
- Oversee shipment lifecycle management, ensuring accuracy of operational data while focusing on exception handling, issue resolution, and decision-making.
- Schedule and arrange pickups and deliveries
- Book space with carriers
- Negotiate rates with trucking companies, carriers, and cartage agents
- Complete required documentation
- Prepare quotations for ICAT clients
- Track and trace freight, as well as provide estimated times of arrival and verify piece counts
- Gather proof of deliveries and enter them into the operating system
- Request and enter vendor costs into each shipment and prepare to invoice within the time frame of ICAT policy
- Keep the information in the TMS (operating platform) updated and accurate, Including tracking notes, service issues, and vendor issues
- Ensure that all industry and ICAT compliance requirements are met
- Exercise independent judgment in selecting vendors, establish pricing, and determining shipment execution strategy, including authority to deviate from standard options to optimize customer outcomes and profitability at the file level.
- Independently evaluates multiple operational and financial variables (e.g., cost, service level, transit time, customer requirements) to make non-routine decisions that materially impact business outcomes.
- Design, implement, and continuously refine standard operating procedures and workflows to improve efficiency, scalability, and margin performance at the file level.
- Accountable for shipment-level financial performance, including cost control, pricing accuracy, and margin optimization at the file level which impacts company growth.
- Collaborate with management and the team to establish plans for meeting short- & long-term goals
- Assist the Key Account Managers and station leadership to help build and maintain strong relationships with customers and vendors
- Join sales calls with key accounts to cultivate relationships
- Work with vendors to negotiate rates and/or handle discrepancies, and service issues
- Work with station management to actively participate in team meetings and provide ideas for continued team growth and development
- Be a leader through actions, communication, and mentoring
- May be required to work after hours on call as determined by management
- Perform other duties as assigned
Qualifications & Skill Requirements
- Bachelor’s degree or equivalent experience
- 4+ Years of transportation and/or freight forwarding experience
- Working knowledge of asking for spot quotes, creating and routing LTL, TL, and expedited ground services
- Expertise in the NMFC and density rating Hands-on ability with rating and routing freight
- Industry experience with rating and routing freight., spot quotes, partial TL and volume LTL
- Understanding of major carriers, including those who serve Canada and Mexico
- Proven track record of building relationships and gaining credibility with customers and vendors
- Advanced knowledge of operating government freight
- Experience working in the USTRANSCOM program a plus
- Knowledge of: FMC, IMCO, ITA, TSA, C-TPAT, HAZMAT, US Customs Border Protection (CBP)
- Functional knowledge of international regulations and compliance procedures in air/ocean freight
- Experience asking for spot rates with trucking companies, carriers, and overseas partners, etc. at the file level.
- Knowledge of international and domestic geography, including countries & major cities
- Intermediate skills with Microsoft Office products
Key Competencies
- Excels in meeting deadlines and demonstrates superior time management skills
- Natural ability to multi-task in a fast-paced work setting, strong attention to detail
- Proven analytical, problem-solving skills in a logistics environment
- Ability to work in a time-sensitive environment
- Desire and drive to learn and grow
- Highly motivated team player with an outgoing and positive work attitude
- Well organized, able to plan and effectively set priorities for implementation
- Ability to be flexible as priorities shift
- Demonstrated ability to work in a client centric environment
- Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
- Outstanding communication skills - Excellent verbal and written with an emphasis on listening
- Understanding and responsive to situations that require a sense of urgency
- Consistent in follow-up and follow-through
- Credible with a high level of personal integrity
- Adaptive to ICAT’s core values
Physical Demands and Work Environment:
- Most work is performed indoors in an office setting
- Flexible approach to work, due to clients’ needs and project support requirements
- Regularly use hands to type, handle, or feel
- Required to use close, distance, color, and peripheral vision, depth perception and can focus
- Must have clear, easy to understand oral communication ability
- Ability to push, pull, lift, carry, or maneuver weights up to 20 pounds
- Ability to sit for prolonged periods. May occasionally need to stoop, climb, or squat
Supervisory Responsibilities: No, but may provide mentoring
Travel Requirement: No
Salary Range: $72,080 - $84,800
Join Our Team
If you’re ready to take the next step in your career with a company that values your dedication and contributions, we encourage you to apply.
Learn more about our available opportunities by visiting https://icatlogistics.com
We are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered.
Notice Regarding the Use of Artificial Intelligence in Application ReviewNotice of AI Use in Job Application Review
As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.
See All 139+ Operations Agent Jobs
Find roles that match your experience and apply in just a few clicks.
Find Operations Agent JobsOperations Agent Job Market
Who's Hiring
- State Farm16
- AIT Worldwide Logistics11
- Unifi9
- Crane Worldwide Logistics7
- PrimeFlight Aviation6
Top Industries Hiring
- Transportation & Logistics
- Insurance
- Banking & Financial Services
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in operations agent jobs.
- High school diploma or equivalent with strong written and verbal communication skills
- Experience using dispatch, reservation, or operations management software
- Ability to work rotating shifts including nights, weekends, and holidays
- Strong multitasking and problem-solving skills in fast-paced environments
- Familiarity with customer service protocols and de-escalation techniques
- Physical ability to stand for extended periods and lift up to 50 pounds
Tips for Your Operations Agent Job Search
Tailor your resume to operational workflows
Operations agent roles prioritize process execution over strategy, so your resume should lead with throughput metrics, shift coordination, and turnaround handling. Hiring managers want to see how you managed volume and resolved disruptions, not just your job duties.
Target openings by operational environment
Airport ground ops, logistics hubs, and call-center operations each require different tools and certifications. Filter your job search by environment type so your application directly matches the operational context the employer is hiring for.
Apply early to roles that fit
Migrate Mate lists operations agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight cross-functional coordination experience
Operations agents constantly hand off between teams like dispatch, cargo, security, and customer service. Describe specific handoffs you owned, the teams involved, and how you kept those transitions from causing delays or errors.
Prepare for scenario-based interview questions
Interviewers often walk you through a disruption scenario, like a delayed shipment or gate change, and ask how you'd respond in real time. Practice structured answers that show you can prioritize, communicate, and escalate correctly under pressure.
Negotiate schedule and shift terms early
Operations roles frequently involve rotating shifts, overnight hours, or weekend coverage. Before accepting an offer, clarify the rotation schedule, overtime expectations, and how shift bids or seniority affect your assignments going forward.
Operations Agent Jobs: Frequently Asked Questions
Which companies are hiring the most operations agents?
State Farm, AIT Worldwide Logistics, and Unifi are hiring the most operations agents right now, with openings concentrated in Texas, Florida, and California, based on current listings on Migrate Mate as of November 2026. Logistics carriers, airlines, and third-party fulfillment providers consistently account for the largest share of open roles.
How many operations agent jobs are remote?
About 26% of operations agent openings are fully remote or hybrid as of November 2026, with remote work most common in customer-facing coordination roles and back-office operations support. Ground handling, airport, and warehouse-based positions almost always require on-site presence due to the physical and real-time nature of the work.
How do you become an operations agent?
Start by earning a high school diploma, then gain experience in customer service, logistics, or administrative coordination to build a foundation in process management. Getting certified in relevant tools or earning an associate degree in logistics or business strengthens your application. Apply to entry-level operations coordinator or agent roles and build hands-on experience with dispatch systems, scheduling software, and cross-team communication.
Can you get hired as an operations agent with little or no experience?
Yes, many operations agent roles are open to candidates with no direct experience if you can demonstrate strong communication skills, attention to detail, and comfort working in structured, fast-paced environments. Retail, food service, or any role requiring shift coordination translates well. Employers in freight, airlines, and logistics often hire entry-level candidates and train them on proprietary systems internally.
What does the operations agent interview process look like?
Most operations agent interviews start with a phone or video screen focused on your availability, shift flexibility, and basic communication skills. A second round typically involves scenario questions where the interviewer describes an operational disruption and asks how you would handle it. Some employers add a brief skills assessment covering data entry accuracy or system navigation before extending an offer.
Where can I find and apply to operations agent jobs?
You can find and apply to operations agent jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles to find positions that match your experience, location, and schedule preferences, then apply directly to each listing that fits.
See All 139+ Operations Agent Jobs
Find roles that match your experience and apply in just a few clicks.
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