Operations Lead Jobs in Boston, MA

Location: Boston, MA Category: Student Job Type: Per diem Posted On: Thu Sep 10 2026 Job Description:

Department: Business Office

Position Title: Business Office Operations Project Lead

Position Level: Level III - Advanced

Developmental Focus: Lead & Advance

Wage Tier: Tier III

Economic Mobility Pathway: Pathway 3 - Business, Entrepreneurship & Professional Services

Placement Type: Learn & Earn

Location: On Campus - Business Office

Number of Positions: 1

Recommended Hours: Flexible based on academic commitments, Business Office needs, and Learn & Earn eligibility

Maximum Hours: 18.5 hours per week during the academic semester

Supervisor: Ralph Claudamir

Position Summary

The Business Office Operations Project Lead is an advanced student leadership position responsible for coordinating the Business Office student cohort while producing lasting operational documentation assets. The student supports peer training and coordination, documents repeatable processes, develops SOPs and workflow maps, and serves as the first student point of contact before matters are escalated to permanent staff.

Essential Responsibilities

• Collect regular check-ins from student employees regarding progress, blockers, and findings.
• Coordinate student work across the fiscal closeout and grants-records workstreams and communicate progress to permanent staff.
• Document the processes used by student employees and capture repeatable methods for future cohorts.
• Support training and onboarding of incoming student employees on approved systems, workflows, and expectations.
• Serve as the first point of contact for student-team questions before escalation to permanent staff.
• Develop SOPs for recurring Business Office processes based on observed workflows and staff guidance.
• Create visual workflow maps for key procedures.
• Build and maintain a calendar of recurring bills, subscriptions, and renewal dates.
• Maintain a documented record of student processes, progress, and reporting.
• Support end-of-program reflection and documentation, including structured operational feedback.

Job Requirements:

Required Qualifications

• Must be a currently enrolled RCC student who meets Learn & Earn eligibility requirements.
• Must be in good academic and disciplinary standing.
• Interest in administrative, business, finance, grants, or operational processes.
• Ability to follow detailed instructions accurately and consistently.
• Collaborative approach to problem-solving and willingness to take direction.
• Ability to maintain confidentiality and appropriately handle sensitive financial, vendor, and grant information.
• Demonstrated job readiness, leadership, organization, and ability to coordinate peer work.
• Ability to document processes clearly and translate workflows into SOPs, maps, calendars, or other operational tools.
• Specific relevant coursework, prior student employment, administrative experience, or demonstrated readiness appropriate to an advanced placement.

Additional Information:

Student Learning & Professional Development Outcomes

• Lead and coordinate a student project team within defined authority and escalation boundaries.
• Develop SOPs, workflow maps, operational calendars, and onboarding documentation.
• Practice peer training, project tracking, process documentation, and professional reporting.
• Strengthen leadership, systems thinking, problem-solving, communication, and project-management skills.

Scope, Confidentiality & System Access

All work is preparatory in nature. Student employees gather, organize, document, and flag information for permanent staff review. Final reconciliation, processing, decisions, approvals, and submissions remain with permanent staff at all times. Students will be briefed on confidentiality requirements related to financial records, vendor information, and grant documentation and will receive only limited, supervised access to systems appropriate to their assigned workstream. Access will be revoked at the conclusion of the placement.

Funding & Scheduling Structure

1 placement is authorized through Learn & Earn. Students may work no more than 18.5 hours per week during the academic semester.

Supervision & Performance

The student reports to Ralph Claudamir, or designated Business Office staff. Students receive role-specific training, regular supervision, feedback, and professional-development opportunities. Performance concerns will be addressed through RCC's progressive intervention process.

Advancement

This is a Level III advanced role within the student employment structure. Successful experience may prepare the student for higher-responsibility internships, project coordination, business operations, finance administration, grants administration, or professional employment.