Assistant Operations Manager Jobs in Massachusetts

INTRODUCTION

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents.

ROLE AND RESPONSIBILITIES

The Assistant Operations Manager (AOM) will report to the Operations Manager and is responsible for actively facilitating communications between the Client’s dispatchers, the dispatchers at WeDriveU/National Express and the internal Operations Team to ensure the service is running at top notch.

Duties and Responsibilities:

• Work cross-functional with dispatch to resolve on-the-ground issues
• Be a liaison between management, dispatch, and drivers
• Support operations in problem solving
• Help drivers locate and troubleshoot vehicles
• Help drivers troubleshoot intermittent software issues
• Check-in new vehicles and prepare for service
• Check-out vehicles for retirement
• Support operations team by maintaining employee and vehicle documentation
• Distribute documentation to drivers and communicate information down the chain
• Monitor driver performance KPIs and report findings
• Communicate vehicle maintenance needs to Fleet
• Co-ordinate vehicle movements and usage
• Maintain bus hardware and inventory
• Assist operations and fleet management with monthly and quarterly audits
• Provide training to drivers (as needed)
• Support the company policy and procedures and work with operations to enforce yard policy and procedures
• Support the Operations Manager as needed
• Additional duties and responsibilities may apply

BASIC QUALIFICATIONS

Skills Required and Physical Demands:

• Ability to multitask and pay extreme attention to detail
• Self-motivated with the ability to prioritize and problem solve
• Knowledge of Google Suite with intermediate to advanced excel skills
• Outstanding interpersonal and communication skills
• Excellent customer service skills
• Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period
• Additional skills and physical demands may apply

Education and Qualifications:

Minimum of 1 year of experience in Operations Management

PREFERRED QUALIFICATIONS

Experience in public or private alternative transportation demand management (TDM)

Commercial driver’s license (Preferred)

Knowledge of DMV policies and procedures

WHAT WE OFFER

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.