Operations Partner Jobs
Operations Partner jobs are open across technology, healthcare, logistics, and professional services, from associate to senior and director level, with specializations in process optimization, vendor management, and cross-functional program delivery. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 184+ Operations Partner jobs
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
The Claude Partner Network is how partners build, sell, and deliver on Claude. Partner Support keeps them moving: getting set up, getting certified, registering their work, and understanding where they stand in the program. It runs in layers. Self-serve and an AI support agent handle what they can, an outsourced vendor team works the in-scope (L1) topics, and our specialists take the escalated (L2) cases that need judgment.
As our Partner Support Operations Lead, you will run partner support end to end: the team, the operating model, and the systems behind every layer. Partner Programs sets program policy. You will build and run the service levels, knowledge, quality bar, and escalation paths that put that policy into practice, and keep them reliable as volume grows.
This is a hands-on operator and builder role. You will be close enough to the queue to know why a case was hard or a rule broke, while you build the team, the vendor coverage, and the Claude-powered automation that keep support from growing in line with partner count.
Key responsibilities
- Manage the partner support team: set priorities and clear expectations, coach the Partner Support Specialists, address performance early, and expand the team if volume or coverage calls for it
- Own the support operating model: the L1 and L2 boundary, severity definitions, service levels, and escalation paths; review misrouted and wrongly escalated tickets, and fix the rule as well as the ticket
- Run the L2 queue to its service levels: coverage across shifts, one owner for every case, clean handoffs to the teams that hold the answer, and careful handling of sensitive and high-impact partner issues
- Manage the support service line with our business process outsourcing (BPO) team: work with their leads day to day and hold a stated quality bar through training and sign-off for each new cohort, the QA rubric and calibration, the weekly operating review, and corrective action when quality or coverage slips
- Own the knowledge layer: one source of truth for the help center, macros, and AI agent content, updated when a program change ships, so every layer gives partners the same answer from day one of a launch
- Own the support platform: routing, conversation attributes, views, workflows, access, and service-level reporting; keep the taxonomy short, consistent, and reportable
- Scale through self-serve, vendors, and Claude: use topic and outcome data to decide what moves to each, and build automations for tagging, routing, QA screening, and reporting; test them on real tickets and add human checkpoints where a wrong answer carries risk
- Turn what partners ask into fixes: bring the recurring causes behind ticket volume to Partner Programs, Partner Business Systems, and other owners, and follow each one through until the tickets stop
- Run support on a scorecard covering responsiveness, resolution, escalation accuracy, and quality, and use it to plan capacity and to tell the team, the vendor, and leadership what to fix next
Minimum qualifications
- Support operations experience at a technology company, including managing a small team
- Experience running an outsourced or BPO support team: onboarding waves, service levels, QA rubrics, calibration, and performance feedback
- A track record of building a tiered support model from an early stage and running it as volume grew
- Hands-on depth in Intercom or a comparable platform (Zendesk, Salesforce Service Cloud): routing rules, attributes, workflows, reporting, and permissions
- Experience running knowledge and content for an AI support agent, including how to review answer quality and close content gaps
- Strong analytical instincts: able to read ticket data, find the cause behind a spike or a backlog, and turn it into a fix and a capacity plan
- Sound judgment while the program is still moving: able to make the call with incomplete information, hold a policy line with a frustrated partner or an internal stakeholder, and keep the relationship intact
- A builder's mindset and clear writing: you use tools like Claude to automate your own work, and you document what you build so a new teammate or vendor lead can run it
Preferred qualifications
- Support operations experience in a B2B, partner, or channel environment
- Experience supporting a partner, reseller, systems integrator, or independent software vendor (ISV) program
- Experience building support coverage across regions, time zones, or languages
- Familiarity with Salesforce, and with the Claude API, Claude Code, or MCP
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$215,000 - $300,000 USD
Logistics
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
The Claude Partner Network is how partners build, sell, and deliver on Claude. Partner Support keeps them moving: getting set up, getting certified, registering their work, and understanding where they stand in the program. It runs in layers. Self-serve and an AI support agent handle what they can, an outsourced vendor team works the in-scope (L1) topics, and our specialists take the escalated (L2) cases that need judgment.
As our Partner Support Operations Lead, you will run partner support end to end: the team, the operating model, and the systems behind every layer. Partner Programs sets program policy. You will build and run the service levels, knowledge, quality bar, and escalation paths that put that policy into practice, and keep them reliable as volume grows.
This is a hands-on operator and builder role. You will be close enough to the queue to know why a case was hard or a rule broke, while you build the team, the vendor coverage, and the Claude-powered automation that keep support from growing in line with partner count.
Key responsibilities
- Manage the partner support team: set priorities and clear expectations, coach the Partner Support Specialists, address performance early, and expand the team if volume or coverage calls for it
- Own the support operating model: the L1 and L2 boundary, severity definitions, service levels, and escalation paths; review misrouted and wrongly escalated tickets, and fix the rule as well as the ticket
- Run the L2 queue to its service levels: coverage across shifts, one owner for every case, clean handoffs to the teams that hold the answer, and careful handling of sensitive and high-impact partner issues
- Manage the support service line with our business process outsourcing (BPO) team: work with their leads day to day and hold a stated quality bar through training and sign-off for each new cohort, the QA rubric and calibration, the weekly operating review, and corrective action when quality or coverage slips
- Own the knowledge layer: one source of truth for the help center, macros, and AI agent content, updated when a program change ships, so every layer gives partners the same answer from day one of a launch
- Own the support platform: routing, conversation attributes, views, workflows, access, and service-level reporting; keep the taxonomy short, consistent, and reportable
- Scale through self-serve, vendors, and Claude: use topic and outcome data to decide what moves to each, and build automations for tagging, routing, QA screening, and reporting; test them on real tickets and add human checkpoints where a wrong answer carries risk
- Turn what partners ask into fixes: bring the recurring causes behind ticket volume to Partner Programs, Partner Business Systems, and other owners, and follow each one through until the tickets stop
- Run support on a scorecard covering responsiveness, resolution, escalation accuracy, and quality, and use it to plan capacity and to tell the team, the vendor, and leadership what to fix next
Minimum qualifications
- Support operations experience at a technology company, including managing a small team
- Experience running an outsourced or BPO support team: onboarding waves, service levels, QA rubrics, calibration, and performance feedback
- A track record of building a tiered support model from an early stage and running it as volume grew
- Hands-on depth in Intercom or a comparable platform (Zendesk, Salesforce Service Cloud): routing rules, attributes, workflows, reporting, and permissions
- Experience running knowledge and content for an AI support agent, including how to review answer quality and close content gaps
- Strong analytical instincts: able to read ticket data, find the cause behind a spike or a backlog, and turn it into a fix and a capacity plan
- Sound judgment while the program is still moving: able to make the call with incomplete information, hold a policy line with a frustrated partner or an internal stakeholder, and keep the relationship intact
- A builder's mindset and clear writing: you use tools like Claude to automate your own work, and you document what you build so a new teammate or vendor lead can run it
Preferred qualifications
- Support operations experience in a B2B, partner, or channel environment
- Experience supporting a partner, reseller, systems integrator, or independent software vendor (ISV) program
- Experience building support coverage across regions, time zones, or languages
- Familiarity with Salesforce, and with the Claude API, Claude Code, or MCP
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$215,000 - $300,000 USD
Logistics
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
Operations Partner Jobs by Experience Level
See All 184+ Operations Partner Jobs
Find roles that match your experience and apply in just a few clicks.
Find Operations Partner JobsOperations Partner Job Market
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Technology & Software
What Employers Look For
The qualifications that appear most often in operations partner jobs.
- Five or more years of experience in operations, strategy, or program management roles
- Demonstrated ability to manage cross-functional projects and align stakeholders at multiple levels
- Proficiency with project management tools such as Asana, Jira, or Monday.com
- Experience building or improving operational processes, workflows, or standard operating procedures
- Strong data analysis skills using spreadsheets, SQL, or business intelligence tools
- Bachelor's degree in business, operations management, or a related field
Tips for Your Operations Partner Job Search
Quantify operational impact on your resume
Operations partner roles demand evidence of scale. Replace vague duties with outcomes: how many teams you aligned, what process changes reduced cycle time, or how much vendor consolidation saved. Reviewers skip bullets that read like job descriptions.
Tailor applications to company growth stage
An early-stage startup needs an operations partner who builds from scratch, while an enterprise hire expects you to optimize existing systems. Read the job description for signals like 'stand up,' 'scale,' or 'streamline,' then mirror that language in your cover letter.
Apply early to roles that fit
Migrate Mate lists operations partner openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for a cross-functional case interview
Many operations partner interviews include a live scenario where you must align a sales team and an engineering team on a conflicting priority. Practice walking through stakeholder mapping, decision frameworks, and how you'd communicate a trade-off clearly under time pressure.
Negotiate scope before negotiating title
Operations partner roles vary wildly in authority. Before accepting an offer, clarify which decisions you own versus advise on, which teams you have direct influence over, and whether the role has headcount attached. That scope shapes your day-to-day far more than the title.
Follow up with a specific operational insight
After your final-round interview, send a follow-up note that references one operational challenge the team mentioned and briefly outlines how you'd approach it. This signals you were listening for problems, not just performing competence.
Operations Partner Jobs: Frequently Asked Questions
Which companies are hiring the most operations partners?
Apple, Anthropic, and UNFI are hiring the most operations partners right now, with openings concentrated in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Demand is especially high in technology and healthcare, where rapid growth requires dedicated operations partners to keep cross-functional teams aligned.
How many operations partner jobs are remote?
About 83% of operations partner openings are fully remote or hybrid as of November 2026, reflecting the role's natural fit for distributed coordination work. Sub-areas like vendor operations, program management, and business operations tend to have the highest remote availability, while roles tied to physical facilities or on-site teams typically require in-person presence.
How do you become an operations partner?
Start by building a foundation in a related function such as project management, business operations, or strategy consulting, where you gain experience coordinating across teams. Move toward roles that require influencing without direct authority. Develop fluency in process design, data analysis, and stakeholder communication. Over time, seek stretch assignments that expose you to company-wide operational problems, which is the work operations partners own day to day.
How do you get hired as an operations partner with little experience?
Focus on roles labeled associate operations partner or operations coordinator, which are designed for candidates earlier in their careers. Emphasize any experience where you owned a process, coordinated multiple teams, or solved a workflow problem independently. Internships in operations, project support roles, or cross-functional rotational programs all build the core judgment hiring managers look for, even without a senior title.
What does the operations partner interview process look like?
Most operations partner interviews include an initial recruiter screen, followed by a hiring manager conversation focused on past operational work and cross-functional influence. Later rounds typically involve a case or take-home exercise where you diagnose an operational problem and propose a solution. Final-stage interviews often include panel discussions with the teams you'd partner with, testing how clearly you communicate trade-offs and prioritize competing demands.
Where can I find and apply to operations partner jobs?
You can find and apply to operations partner jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits your background and goals.
See All 184+ Operations Partner Jobs
Find roles that match your experience and apply in just a few clicks.
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