Operations Project Manager Jobs in Michigan

How to Apply

We'd love to see a cover letter included with your resume when you apply for this position. This is an excellent opportunity to tell us more about why you're interested in the role and how your experience relates to it. Make sure to attach your cover letter as the first page of your resume. Thanks for considering this position, and we can't wait to learn more about you.

Job Summary

Michigan Creative, the largest provider of creative services to the University of Michigan, is looking for an operationally motivated Project Manager to serve as the dedicated organizational lead for our paid advertising team.

Reporting to the Managing Director, you will support a team of three Senior Media Buyers. This team manages paid projects for clients across U-M's 19 schools and colleges, Michigan Medicine, and multiple institutes and centers. You will be the primary client contact and workflow lead, helping complex multi-channel campaigns move smoothly from intake to reporting.

This role is designed for an experienced project manager who can manage work in a fast-paced agency environment. You will maintain rigorous schedules in Wrike, support project-level financial tracking and reconciliation, identify process improvements, and deliver paid advertising work with clarity, accountability, and operational discipline.

Responsibilities

Primary Client Liaison

Be the first point of contact for clients on all projects, maintaining regular communication to ensure satisfaction and manage expectations regarding timelines and deliverables.

Client Intake and Scope Confirmation

Lead the intake process for new paid advertising requests, gathering project goals, target audiences, timelines, budgets, required assets, reporting needs, and approval requirements. Confirm scope and deliverables with clients and our teams to reduce ambiguity, identify risks early, and ensure projects are defined before work begins. Coordinate media buyer input and ensure assumptions, deliverables, and costs to support proposal and estimate development are clearly documented.

Workflow and System Management

Ensure the project database is accurate and production milestones are met as you develop and manage detailed project plans and schedules within Wrike. Monitor workflows, identify recurring process issues, and recommend improvements that increase efficiency, clarity, and accountability across the paid advertising process.

Budget and Financial Oversight

Diligently track actual fees and expenses against agreed-upon project budgets. Oversee budget pacing and resourcing to alert media buyers, other team members, and leadership if campaigns are at risk of missing financial targets.

Billing and Reconciliation

Manage project billing and ensure all expenses are processed accurately and on-time. Assist media buyers with billing reconciliation and vendor invoice approval to ensure financial accountability throughout the project lifecycle.

Buyer Support and Implementation

Assist Senior Media Buyers with daily tactical needs, such as coordinating creative asset handoffs, tracking creative deadlines, and completing QA checklists before campaigns go live. Monitor buyer workload across simultaneous launches and flag potential capacity issues, timeline risks, or resource constraints to leadership.

Vendor, Contract and Authorization Coordination

Coordinate with finance, procurement, media buyers, and campus partners to support vendor setup, purchase authorization, contract routing, and other administrative requirements for paid advertising campaigns.

Campaign Verification

Manage launch workflows, including verifying platform access and confirming platform setup across performance channels such as Meta, Google, Snapchat, and LinkedIn.

Operational Integration

Facilitate communication between media buyers and creative teams, including designers, writers, and developers, to keep testing cycles and optimizations on track.

Reporting Coordination

Coordinate weekly and monthly reporting cycles by collecting platform data to assemble performance decks that translate complex metrics into actionable insights for clients.

Required Qualifications

Experience

A minimum of five years in a professional project management position, preferably inside a paid media agency or startup environment. We will consider candidates with equivalent experience gained through work, education, or non-traditional means.

Communication

Exceptional written and oral communication skills, with the ability to translate technical media updates into clear information for clients, manage client opportunities and challenges, and help resolve conflicts or misalignments around scope, timelines, deliverables, and expectations.

Financial Literacy

Demonstrated experience managing project budgets, analyzing profitability, and overseeing invoicing.

Paid Media Knowledge

We require a functional understanding of major paid media channels and platforms. These include Google Ads, Meta Ads Manager, out-of-home, programmatic, and CTV. Additionally, understanding campaign structures, creative specifications, media placements, trafficking needs, and reporting basics is necessary.

Software Mastery

Proficient in managing complex workstreams in Wrike or equivalent project management systems and G-Suite.

Desired Qualifications

• Experience in higher education recruitment or B2B marketing.
• PMP or similar project management certification.
• Familiarity with performance metrics such as ROAS, CPA, and CTR.
• Ability to recognize potential business development opportunities through client conversations and elevate them to media buyers or leadership.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The work requirements allow both onsite and offsite work and an employee has an expected recurring onsite presence. On occasion, the employee may be required and must be available to work onsite more frequently if necessitated by unit leadership or their designee and/or the job requirements.

Additional Information

Operations Model and Work Location

Our office is located in a residential area with free street parking in downtown Ann Arbor. Michigan Creative currently follows a hybrid work model that includes both on-site and remote work. Staff work in the Ann Arbor office on designated in-person days, with remote work options available based on role responsibilities, team needs, and unit expectations.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Opening ID

278714

Working Title

Project Manager

Job Title

Project Intermediate Manager

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Vice Pres Communicat

Department

Michigan Creative

Posting Begin/End Date

6/10/2026 - 7/10/2026

Salary

$72,000.00 - $77,000.00

Career Interest

Administration