OPT Account Specialist Jobs
Account Specialist roles in sales operations, client management, and revenue support are among the more OPT-accessible positions in business. Most require a degree in business, marketing, or communications, and many employers are familiar with the 12-month OPT authorization window. STEM OPT extension eligibility depends on your specific degree classification.
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Get Access To All JobsCompany Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Customer Service Specialist is responsible for supporting higher-tier domestic customers (2% of annual gross domestic and Lupron sales) including wholesale, regional, and retail in addition to physicians, pharmacies, hospitals, and government. Day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to customers. Timely research & resolution for customer inquiries related to shipping, pricing discrepancies, product returns, & credit processing.
This role drives collaboration with business partners throughout the organization to ensure customer loyalty. This includes achievement of the company’s sales / revenue objectives measured by customer scorecards. Performance measurement must reflect the highest level of operational effectiveness & deliver exceptional customer service.
-
Ownership of high dollar customer orders, including order entry, order status, document creation, order release tracking through order validations, suspicious order monitoring, IDOC error resolution, shipment tracking, sales recognition, document management, and reporting for various order types: EDI, fax, email, phone, RX, OTC, and control drugs. Research/resolve shipping, ASN/DSCSA and billing discrepancies from initial inquiry to resolution.
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Manage drop ship order process including account set-up and order placement.
-
Generate and distribute ad-hoc reports for tracking, monitoring, and analyzing data. Collaborate with internal teams, retail, and wholesale partners to resolve order-related issues ensuring customer satisfaction and on-time delivery.
-
Manage Clinical Trial process including form completion, liaison between customer and business groups, order placement.
-
Lead and manage projects related to account maintenance, returns and credits/debits ensuring successful completion within designated timelines.
-
Ability to collaborate effectively with cross functional teams to optimize orders and return processes, identify areas for improvement, implement solutions, and influence others to contribute to the achievement of team goals. Utilize analytics to analyze order and return data and identify trends for process improvements.
-
Act as Subject Matter Expert (SME) to mentor associates, providing guidance on complex account maintenance, return cases, order issue resolution, problem-solving techniques, and customer service best practices. Monitor and manage the order pipeline for assigned retail and wholesale accounts ensuring orders are processed accurately and timely.
Compliance:
-
Complete/apply all quality, regulatory, safety, and compliance training.
-
Fulfill audit documentation requirements for internal quality, external regulatory agencies and/or customer.
Provide timely and accurate documentation for Legal requests in response to litigation.
Qualifications
-
The role requires a bachelor's degree, preferably in business or minimum of 3-5 years customer service-related experience.
-
Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
-
Proficient in relevant software, Advanced Microsoft Office (Excel, Word), ERP/SAP, SharePoint, customer feedback system.
-
Ability to interact with all levels of personnel, customers, and vendor accountability aligned to AbbVie business process.
-
Analytical and problem-solving skills with proven ability to conduct a root cause analysis. Able to think analytically and strategically to customer experience and revenue with the ability to make decisions within the scope of responsibility.
-
Ability to multitask, prioritize work, effective time management and organizational skills, with a highly proficient level of accuracy.
-
Ability to work independently and in a team environment.
-
Retain and apply business knowledge to be resourceful for efficiency aligned with operating procedures.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
-
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
-
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
-
This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Customer Service Specialist is responsible for supporting higher-tier domestic customers (2% of annual gross domestic and Lupron sales) including wholesale, regional, and retail in addition to physicians, pharmacies, hospitals, and government. Day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to customers. Timely research & resolution for customer inquiries related to shipping, pricing discrepancies, product returns, & credit processing.
This role drives collaboration with business partners throughout the organization to ensure customer loyalty. This includes achievement of the company’s sales / revenue objectives measured by customer scorecards. Performance measurement must reflect the highest level of operational effectiveness & deliver exceptional customer service.
-
Ownership of high dollar customer orders, including order entry, order status, document creation, order release tracking through order validations, suspicious order monitoring, IDOC error resolution, shipment tracking, sales recognition, document management, and reporting for various order types: EDI, fax, email, phone, RX, OTC, and control drugs. Research/resolve shipping, ASN/DSCSA and billing discrepancies from initial inquiry to resolution.
-
Manage drop ship order process including account set-up and order placement.
-
Generate and distribute ad-hoc reports for tracking, monitoring, and analyzing data. Collaborate with internal teams, retail, and wholesale partners to resolve order-related issues ensuring customer satisfaction and on-time delivery.
-
Manage Clinical Trial process including form completion, liaison between customer and business groups, order placement.
-
Lead and manage projects related to account maintenance, returns and credits/debits ensuring successful completion within designated timelines.
-
Ability to collaborate effectively with cross functional teams to optimize orders and return processes, identify areas for improvement, implement solutions, and influence others to contribute to the achievement of team goals. Utilize analytics to analyze order and return data and identify trends for process improvements.
-
Act as Subject Matter Expert (SME) to mentor associates, providing guidance on complex account maintenance, return cases, order issue resolution, problem-solving techniques, and customer service best practices. Monitor and manage the order pipeline for assigned retail and wholesale accounts ensuring orders are processed accurately and timely.
Compliance:
-
Complete/apply all quality, regulatory, safety, and compliance training.
-
Fulfill audit documentation requirements for internal quality, external regulatory agencies and/or customer.
Provide timely and accurate documentation for Legal requests in response to litigation.
Qualifications
-
The role requires a bachelor's degree, preferably in business or minimum of 3-5 years customer service-related experience.
-
Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
-
Proficient in relevant software, Advanced Microsoft Office (Excel, Word), ERP/SAP, SharePoint, customer feedback system.
-
Ability to interact with all levels of personnel, customers, and vendor accountability aligned to AbbVie business process.
-
Analytical and problem-solving skills with proven ability to conduct a root cause analysis. Able to think analytically and strategically to customer experience and revenue with the ability to make decisions within the scope of responsibility.
-
Ability to multitask, prioritize work, effective time management and organizational skills, with a highly proficient level of accuracy.
-
Ability to work independently and in a team environment.
-
Retain and apply business knowledge to be resourceful for efficiency aligned with operating procedures.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
-
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
-
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
-
This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
See all 194+ OPT Account Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Account Specialist Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as an Account Specialist
Lead with your OPT authorization upfront
Account Specialist hiring moves fast. Mention your OPT status and authorized work period in your cover letter so recruiters aren't guessing. Clarity upfront prevents your application from being filtered out before a hiring manager sees it.
Target companies with existing OPT hiring patterns
Employers who have hired OPT students before understand the authorization process and are far less likely to hesitate. Look for companies with international hiring teams or offices, which signals comfort with work authorization requirements across different visa types.
Frame your degree as directly relevant to the role
Account Specialist roles require a degree in business, marketing, or a related field. Make that connection explicit in your resume and interviews. If your degree is in a technical field, connect it to data-driven client work or analytical account management functions.
Start your job search at least three months before OPT ends
Account Specialist roles can take four to eight weeks from application to offer. Factor in onboarding timelines too. Starting early gives you real negotiating room and reduces the pressure of searching with a hard deadline looming over every conversation.
Know whether your degree qualifies for STEM OPT extension
Business Analytics, Management Information Systems, and some Finance degrees qualify for the 24-month STEM extension. If yours does, mention it when applying. Employers who are on the fence about OPT hiring are more willing to move forward when extension eligibility reduces their timeline concerns.
Prepare a one-sentence explanation of your work authorization
Hiring managers often avoid asking about immigration status but are confused when it comes up. Have a clear, confident answer ready: something like stating your authorized period and whether STEM extension applies. This removes ambiguity and keeps the conversation focused on your qualifications.
Account Specialist OPT: Frequently Asked Questions
Can I work as an Account Specialist on OPT?
Yes, Account Specialist roles qualify for OPT as long as the position is directly related to your degree field. A business, marketing, communications, or related degree supports most Account Specialist job descriptions. If your degree is in a technical field, the role still qualifies if it involves applying that technical knowledge in a client-facing or analytical capacity.
Do Account Specialist employers typically sponsor visas after OPT?
It varies by employer size and industry. Larger companies in tech, financial services, and healthcare are more likely to sponsor H-1B visas after OPT because they have established immigration processes. Smaller firms may not have the infrastructure to sponsor. When researching roles on Migrate Mate, look for employers with a history of H-1B visa filings, which is a reliable signal of sponsorship willingness.
Does an Account Specialist role qualify for the STEM OPT extension?
Only if your underlying degree is on the STEM Designated Degree Program List. Degrees in Business Analytics, Management Information Systems, Statistics, or similar quantitative fields often qualify. A standard Business Administration or Marketing degree typically does not. Check your degree's Classification of Instructional Programs (CIP) code against the official STEM list to confirm eligibility before assuming you have the 24-month extension available.
How should I handle the gap between OPT expiration and H-1B start date?
If your employer files an H-1B petition before your OPT expires and you have a valid STEM extension or cap-gap coverage applies, you're authorized to keep working. The cap-gap rule automatically extends OPT status through September 30 if your H-1B is filed on time. Talk to your DSO as soon as your employer confirms they'll sponsor you so your timeline is tracked correctly.
What should I include on my resume to help OPT applications stand out?
List your OPT authorization status and end date clearly in your resume header or summary section. Quantify account management experience where possible, such as number of accounts managed or retention metrics. Employers reviewing OPT candidates want to see you can contribute quickly within your authorized window. A targeted resume with clear work authorization details reduces friction and gets more callbacks.