Account Specialist Jobs for OPT Students
Account Specialist roles in sales operations, client management, and revenue support are among the more OPT-accessible positions in business. Most require a degree in business, marketing, or communications, and many employers are familiar with the 12-month OPT authorization window. STEM OPT extension eligibility depends on your specific degree classification.
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Get Access To All JobsAt Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
- Work in an entrepreneurial and dynamic environment with a chance to make an impact.
- Develop lasting relationships with great people.
- Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
Customer Service Account Specialist I (7am-3: 30pm Monday – Friday)
The Customer Service Account Specialist I provides all levels of support to internal and external customers by troubleshooting all orders and/or delivery issues. The Specialist coordinates closely with the Operations, Planning, Cost Management and Sales teams. The Specialist is experienced in multiple national and non-national customer accounts and supports identify opportunities for process and service level improvements.
Essential Functions
Responsibilities:
- Responsible for several, complex and/or key customer accounts as primary contact, driving service level to attain metric goals by understanding account dynamics. To include:
- Awareness of SKU’s in customer portfolio and sourcing options
- Runs/Maintains exception and service level reports, distributing accordingly
- Respond/troubleshoot to all customer requests, inquiries, and complaints in a timely manner such as emails/calls from buyers and corporate offices
- Acts as advocate for customer with a balanced and objective approach
- Monitor team tracking all outbound shipments to ensure on time pick up and due diligence to track down late trucks with carriers
- Oversees purchase order scheduling to ensure all orders are scheduled in a complete and timely manner delegating tasks as appropriate.
- Scope includes service performance by regional footprint, product type or per customer with national footprint and focus on a taking a proactive approach vs reactive
- Exercises independent judgement when resolving account concerns/issues receiving minimal direct supervision from CS Supervisor and/or Manager
- Oversees order modification requests ensuring they are completed in a timely manner and communicated to the buyer.
- Takes a proactive approach communicating updates on late orders and or rush orders to buyers
- Communicates and may lead resolution on exceptions including fluctuations in daily demand and rush orders to Sales Manager, Cost Management, Planning, and Order Management only for specialty product.
- Reviews performance metrics and takes lead on coordinating resolutions and continuous improvement efforts with lower service performing customer accounts.
- Ensure trucking and production coverage sufficiently meets customer demand
- Manage orders to the supply plan - includes identifying potential needs for rush orders to improve in-stocks as well as collaborating with Planning in allocating production when supply constrained
- Drives training and implements changes from analytics findings to include new hire training and interdepartmental cross functional training to gain understanding of the Supply Chain process
- Represent the company in face to face customer meetings when needed
- Collaborate with Sales Manager, Cost Management, Planning, and Order Management for promotional planning and execution
- Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Qualifications
Minimum Qualifications:
- 0 Years – Experience in Field or similar manufacturing environment
- 0 Years – Experience in Position
- 0 Years – Experience managing people/projects
experience may include a combination of work experience and education
Preferred Qualifications:
- 2 Years– Experience in Field or similar manufacturing environment
- 2 Years – Experience working in Position
- 2 Years – Experience managing people/projects
experience may include a combination of work experience and education
Competencies
This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:
- Lead Like an Owner
- Makes safety the number one priority
- Keeps alert for safety issues and escalates immediately
- Effectively prioritizes tasks based on department goals
- Shows respect to others and confronts interpersonal issues directly
- Prioritizes resolution of customer issues effectively
- Responds promptly and honors commitments to internal and external customers
- InnovACT
- Makes recommendations to continuously improve policies, methods, procedures, and/or products
- Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
- Increases performance through greater efficiency
- Find a Way
- Seeks to develop technical knowledge through learning from other experts
- Understands interdepartmental impact of individual decisions and actions
- Seeks solutions rather than placing blame
- Empowered to be Great
- Consistently looks for ways to improve one’s self through growth and development opportunities
- Communicates clearly and promptly up, down, and across
- Communicates effectively to manage expectations
Education
Minimum Required:
- Associate's Degree or equivalent work experience
Preferred:
- Bachelor's Degree in related field
Certification/License:
Required: N/A
Preferred: N/A
Foreign Language
Required: None Required
Preferred: None Required
Typical Compensation Range
Pay Rate Type: Salary
$71,314.38 - $92,708.69 / Yearly
Benefits
Our Total Rewards package is thoughtfully designed to support both you and your family:
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
- Paid Time Off for holidays, sick time, and vacation time
- Paid parental and caregiver leaves
- Medical, including virtual care options
- Dental
- Vision
- 401(k) with company match
- Health Savings Account with company match
- Flexible Spending Accounts
- Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
- Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
- Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
- Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
- Tuition reimbursement, college savings plan and scholarship opportunities
- And more!
Los Angeles County applicants only
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.
Niagara Plant Name
CORP-MAIN
At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
- Work in an entrepreneurial and dynamic environment with a chance to make an impact.
- Develop lasting relationships with great people.
- Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
Customer Service Account Specialist I (7am-3: 30pm Monday – Friday)
The Customer Service Account Specialist I provides all levels of support to internal and external customers by troubleshooting all orders and/or delivery issues. The Specialist coordinates closely with the Operations, Planning, Cost Management and Sales teams. The Specialist is experienced in multiple national and non-national customer accounts and supports identify opportunities for process and service level improvements.
Essential Functions
Responsibilities:
- Responsible for several, complex and/or key customer accounts as primary contact, driving service level to attain metric goals by understanding account dynamics. To include:
- Awareness of SKU’s in customer portfolio and sourcing options
- Runs/Maintains exception and service level reports, distributing accordingly
- Respond/troubleshoot to all customer requests, inquiries, and complaints in a timely manner such as emails/calls from buyers and corporate offices
- Acts as advocate for customer with a balanced and objective approach
- Monitor team tracking all outbound shipments to ensure on time pick up and due diligence to track down late trucks with carriers
- Oversees purchase order scheduling to ensure all orders are scheduled in a complete and timely manner delegating tasks as appropriate.
- Scope includes service performance by regional footprint, product type or per customer with national footprint and focus on a taking a proactive approach vs reactive
- Exercises independent judgement when resolving account concerns/issues receiving minimal direct supervision from CS Supervisor and/or Manager
- Oversees order modification requests ensuring they are completed in a timely manner and communicated to the buyer.
- Takes a proactive approach communicating updates on late orders and or rush orders to buyers
- Communicates and may lead resolution on exceptions including fluctuations in daily demand and rush orders to Sales Manager, Cost Management, Planning, and Order Management only for specialty product.
- Reviews performance metrics and takes lead on coordinating resolutions and continuous improvement efforts with lower service performing customer accounts.
- Ensure trucking and production coverage sufficiently meets customer demand
- Manage orders to the supply plan - includes identifying potential needs for rush orders to improve in-stocks as well as collaborating with Planning in allocating production when supply constrained
- Drives training and implements changes from analytics findings to include new hire training and interdepartmental cross functional training to gain understanding of the Supply Chain process
- Represent the company in face to face customer meetings when needed
- Collaborate with Sales Manager, Cost Management, Planning, and Order Management for promotional planning and execution
- Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Qualifications
Minimum Qualifications:
- 0 Years – Experience in Field or similar manufacturing environment
- 0 Years – Experience in Position
- 0 Years – Experience managing people/projects
experience may include a combination of work experience and education
Preferred Qualifications:
- 2 Years– Experience in Field or similar manufacturing environment
- 2 Years – Experience working in Position
- 2 Years – Experience managing people/projects
experience may include a combination of work experience and education
Competencies
This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:
- Lead Like an Owner
- Makes safety the number one priority
- Keeps alert for safety issues and escalates immediately
- Effectively prioritizes tasks based on department goals
- Shows respect to others and confronts interpersonal issues directly
- Prioritizes resolution of customer issues effectively
- Responds promptly and honors commitments to internal and external customers
- InnovACT
- Makes recommendations to continuously improve policies, methods, procedures, and/or products
- Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
- Increases performance through greater efficiency
- Find a Way
- Seeks to develop technical knowledge through learning from other experts
- Understands interdepartmental impact of individual decisions and actions
- Seeks solutions rather than placing blame
- Empowered to be Great
- Consistently looks for ways to improve one’s self through growth and development opportunities
- Communicates clearly and promptly up, down, and across
- Communicates effectively to manage expectations
Education
Minimum Required:
- Associate's Degree or equivalent work experience
Preferred:
- Bachelor's Degree in related field
Certification/License:
Required: N/A
Preferred: N/A
Foreign Language
Required: None Required
Preferred: None Required
Typical Compensation Range
Pay Rate Type: Salary
$71,314.38 - $92,708.69 / Yearly
Benefits
Our Total Rewards package is thoughtfully designed to support both you and your family:
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
- Paid Time Off for holidays, sick time, and vacation time
- Paid parental and caregiver leaves
- Medical, including virtual care options
- Dental
- Vision
- 401(k) with company match
- Health Savings Account with company match
- Flexible Spending Accounts
- Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
- Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
- Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
- Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
- Tuition reimbursement, college savings plan and scholarship opportunities
- And more!
Los Angeles County applicants only
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.
Niagara Plant Name
CORP-MAIN
How to Get Visa Sponsorship as an Account Specialist
Lead with your OPT authorization upfront
Account Specialist hiring moves fast. Mention your OPT status and authorized work period in your cover letter so recruiters aren't guessing. Clarity upfront prevents your application from being filtered out before a hiring manager sees it.
Target companies with existing OPT hiring patterns
Employers who have hired OPT students before understand the authorization process and are far less likely to hesitate. Look for companies with international hiring teams or offices, which signals comfort with work authorization requirements across different visa types.
Frame your degree as directly relevant to the role
Account Specialist roles require a degree in business, marketing, or a related field. Make that connection explicit in your resume and interviews. If your degree is in a technical field, connect it to data-driven client work or analytical account management functions.
Start your job search at least three months before OPT ends
Account Specialist roles can take four to eight weeks from application to offer. Factor in onboarding timelines too. Starting early gives you real negotiating room and reduces the pressure of searching with a hard deadline looming over every conversation.
Know whether your degree qualifies for STEM OPT extension
Business Analytics, Management Information Systems, and some Finance degrees qualify for the 24-month STEM extension. If yours does, mention it when applying. Employers who are on the fence about OPT hiring are more willing to move forward when extension eligibility reduces their timeline concerns.
Prepare a one-sentence explanation of your work authorization
Hiring managers often avoid asking about immigration status but are confused when it comes up. Have a clear, confident answer ready: something like stating your authorized period and whether STEM extension applies. This removes ambiguity and keeps the conversation focused on your qualifications.
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Get Access To All JobsFrequently Asked Questions
Can I work as an Account Specialist on OPT?
Yes, Account Specialist roles qualify for OPT as long as the position is directly related to your degree field. A business, marketing, communications, or related degree supports most Account Specialist job descriptions. If your degree is in a technical field, the role still qualifies if it involves applying that technical knowledge in a client-facing or analytical capacity.
Do Account Specialist employers typically sponsor visas after OPT?
It varies by employer size and industry. Larger companies in tech, financial services, and healthcare are more likely to sponsor H-1B visas after OPT because they have established immigration processes. Smaller firms may not have the infrastructure to sponsor. When researching roles on Migrate Mate, look for employers with a history of H-1B filings, which is a reliable signal of sponsorship willingness.
Does an Account Specialist role qualify for the STEM OPT extension?
Only if your underlying degree is on the STEM Designated Degree Program List. Degrees in Business Analytics, Management Information Systems, Statistics, or similar quantitative fields often qualify. A standard Business Administration or Marketing degree typically does not. Check your degree's Classification of Instructional Programs (CIP) code against the official STEM list to confirm eligibility before assuming you have the 24-month extension available.
How should I handle the gap between OPT expiration and H-1B start date?
If your employer files an H-1B petition before your OPT expires and you have a valid STEM extension or cap-gap coverage applies, you're authorized to keep working. The cap-gap rule automatically extends OPT status through September 30 if your H-1B is filed on time. Talk to your DSO as soon as your employer confirms they'll sponsor you so your timeline is tracked correctly.
What should I include on my resume to help OPT applications stand out?
List your OPT authorization status and end date clearly in your resume header or summary section. Quantify account management experience where possible, such as number of accounts managed or retention metrics. Employers reviewing OPT candidates want to see you can contribute quickly within your authorized window. A targeted resume with clear work authorization details reduces friction and gets more callbacks.
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