OPT Contact Center Specialist Jobs
Contact Center Specialist roles are a strong fit for F-1 OPT students with communication, customer service, or business backgrounds. Most positions qualify as professional roles supporting OPT authorization. Your 12-month OPT window, extendable to 36 months with a STEM extension, gives employers a meaningful runway to invest in you.
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Get Access To All JobsAt ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Solutions Support Manager
Your role and responsibilities:
ABB is looking for a driven, customer-focused professional who will get to make an impact in the daily lives of employees across the US and Puerto Rico.
In this role, you will have the opportunity to perform day-to-day HR transactions for one or several assigned service lines or countries, while also managing complex and escalated tasks. Each day, you will ensure a high-quality customer experience by committing to complete, accurate and timely completion of HR transactions. You will also showcase your expertise by supporting the globally set standards for HR operations and ensuring that the respective business processes adhere to the local legal and regulatory requirements.
The work model for the role is hybrid out of the Cary, NC office location. #LI-Hybrid
You will be mainly accountable for:
- Executing and delivering HR services in compliance with agreed business processes, KPIs and quality targets in a timely, accurate and customer focused manner, showing an end-to-end responsibility.
- Handling HR inquiries that come in via AskHR tickets and phone.
- Acting as an expert in complex business cases/projects by offering operations expertise and knowledge and driving collaboration across different countries and functions.
- Identifying deficiencies/improvements in existing business processes, taking responsibility for the handling Root Cause Analysis (RCA) and proactively recommending enhancements and/or simplification based on day-to-day experience.
- Performing control tasks with autonomy, including 4-eye-check / SOX checks, data protection and country legal/regulatory compliance tasks.
Qualifications for the role:
- Bachelor's degree is preferred but not required, 3+ years of HR experience
- Possess skills in managing the daily HR workload on an ongoing basis
- Capable of assisting customers and resolving complex issues
- Excellent customer service skills
- Proven track record of managing escalations swiftly and effectively
- Possess an enhanced knowledge of HR General topics
- Excellent verbal and written communication
- Candidates must already possess authorization to work for ABB in the US
What's in it for you:
We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Solutions Support Manager
Your role and responsibilities:
ABB is looking for a driven, customer-focused professional who will get to make an impact in the daily lives of employees across the US and Puerto Rico.
In this role, you will have the opportunity to perform day-to-day HR transactions for one or several assigned service lines or countries, while also managing complex and escalated tasks. Each day, you will ensure a high-quality customer experience by committing to complete, accurate and timely completion of HR transactions. You will also showcase your expertise by supporting the globally set standards for HR operations and ensuring that the respective business processes adhere to the local legal and regulatory requirements.
The work model for the role is hybrid out of the Cary, NC office location. #LI-Hybrid
You will be mainly accountable for:
- Executing and delivering HR services in compliance with agreed business processes, KPIs and quality targets in a timely, accurate and customer focused manner, showing an end-to-end responsibility.
- Handling HR inquiries that come in via AskHR tickets and phone.
- Acting as an expert in complex business cases/projects by offering operations expertise and knowledge and driving collaboration across different countries and functions.
- Identifying deficiencies/improvements in existing business processes, taking responsibility for the handling Root Cause Analysis (RCA) and proactively recommending enhancements and/or simplification based on day-to-day experience.
- Performing control tasks with autonomy, including 4-eye-check / SOX checks, data protection and country legal/regulatory compliance tasks.
Qualifications for the role:
- Bachelor's degree is preferred but not required, 3+ years of HR experience
- Possess skills in managing the daily HR workload on an ongoing basis
- Capable of assisting customers and resolving complex issues
- Excellent customer service skills
- Proven track record of managing escalations swiftly and effectively
- Possess an enhanced knowledge of HR General topics
- Excellent verbal and written communication
- Candidates must already possess authorization to work for ABB in the US
What's in it for you:
We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
See all OPT Contact Center Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Contact Center Specialist Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Contact Center Specialist
Frame your OPT timeline as an asset
Employers hesitate when they don't understand OPT. Lead with the fact that you're already authorized to work, with up to 12 months of employment authorization in hand. No sponsorship required to hire you right now.
Highlight multilingual skills prominently
Contact centers actively seek bilingual and multilingual candidates to serve diverse customer bases. If you speak Spanish, Mandarin, Hindi, or any other language fluently, put it at the top of your resume and mention it in every application.
Target employers with existing OPT or H-1B history
Companies that have hired international students before understand the process and are far less likely to reject you over status concerns. Searching for employers with prior work authorization filings helps filter for OPT-friendly organizations.
Align your degree to the role explicitly
OPT employment must relate to your field of study. For Contact Center Specialist roles, degrees in communications, business, marketing, or information systems all qualify. State the connection clearly in your cover letter so employers see no ambiguity.
Apply before your OPT start date approaches
Start your job search at least 90 days before your OPT begin date. Many employers need four to six weeks to extend offers and complete onboarding, and you want your authorization active before your first day of work.
Use Migrate Mate to find OPT-friendly openings
Generic job boards surface roles without filtering for sponsorship willingness. Migrate Mate is built specifically for international students, so the roles listed are relevant to your OPT status and sourced with work authorization in mind.
Contact Center Specialist OPT: Frequently Asked Questions
Does a Contact Center Specialist role qualify for F-1 OPT?
Yes, as long as the role is directly related to your field of study. A Contact Center Specialist position typically qualifies for students with degrees in business, communications, information systems, or marketing. You'll need to document the connection between your job duties and your major when reporting employment to your DSO.
Can I work as a Contact Center Specialist remotely on OPT?
Yes, remote work is permitted on OPT, but you must report your employment address to your DSO. If you're working remotely, you typically report your home address or the employer's primary address depending on your school's reporting policy. Keep your employment record updated with your DSO any time your work location changes.
Am I eligible for a STEM OPT extension as a Contact Center Specialist?
It depends on your degree. STEM OPT extensions require a degree from the DHS STEM Designated Degree Program List. If your degree qualifies, the role itself must also involve applying STEM knowledge, such as working in a tech-driven contact center environment using data analytics or CRM systems. Your DSO can confirm eligibility based on your specific situation.
How do I find Contact Center Specialist jobs that accept OPT students?
The most effective approach is searching platforms built for international students rather than general job boards. Migrate Mate lists contact center and customer operations roles with work authorization in mind, so you're not spending time filtering through postings from employers who won't consider OPT candidates. Browse open roles there to find employers already familiar with the process.
What happens to my OPT if I lose my Contact Center Specialist job?
You can remain unemployed for up to 90 cumulative days during your standard OPT period without violating your status. STEM OPT allows up to 150 cumulative days. You must report any job loss to your DSO promptly. If you exceed the unemployment limit without securing new qualifying employment, your F-1 status may be at risk, so start your search immediately after any job loss.