OPT Service Specialist Jobs
Service Specialist roles span customer support, technical assistance, and client-facing operations across industries that regularly hire on OPT. Most positions qualify as OPT-eligible without requiring H-1B visa sponsorship immediately, giving you a practical way to build U.S. work history while your OPT authorization is active.
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Company: Wells Enterprises (a Ferrero Company)
Functional Area: Shared Services
The Role
Under general supervision, provides customer services relating to sales, sales promotions, orders and deliveries. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the company policies. Provides product, ordering, and delivery information to customers. Interprets internal or external business issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions while ensuring optimal customer satisfaction and considering company internal impact. This includes handling customer request and/or issues requiring independent judgment in selection and interpretation of data through knowledge of logistic department and company procedures. Escalates complex issues to CS Supervisor/Manager.
What You’ll Do
- Manages the order process throughout the lifecycle of the order. Responsible for enforcement of company policies and procedures and to develop recommendations when unique issues arise. Exercising good business judgment within prescribed limits.
- Manages and keeps up-to-date assigned customer accounts which includes account set up, pricing and promotions, updating authorized item lists, item conversions, new item sheets, and all other aspects of the account. Accurately updates internal and external databases and customer websites.
- Effectively provides support for assigned backup person and ensures that the customer and Account Manager needs are met.
- Supports Account Managers by being responsive in meeting their needs in a timely manner. Works together with the Account Managers in resolving customer issues by making sure to communicate all necessary information.
- Takes leadership role when working on resolving customer issue by partnering with customer and cross functional business units (when needed) to provide best solution for all. May be assigned additional responsibilities as needed such as projects and reports related to your assigned accounts.
- Responsible to manage the inventory order process by closely monitoring inventory at 3PL’s to ensure customer orders are filled in full and make requests for rush IR’s to replenish inventory. Make recommendations to switch “ship from” locations to fulfill orders when inventory is available at a different ship from facility. Quickly identifies order abnormalities - items ordered, quantity of items ordered, etc. Request and monitor product movement.
- Responsible to monitor number of orders placed by a single customer for same request date or within short time frame. Help reduce E&O by watching and allocating partial pallets and short coded product. Facilitating the start of the OS&D investigation process. Aids in securing loadout and delivery appointments for customer orders.
- Responsible to supporting the critical investigation process to dispute fines and fees for reimbursement. Quickly identifies potential issues that will result in fines and/or fees and work to avoid or reduce these fines.
Qualifications
What You’ll Bring
- Associate degree preferred.
- Minimum of 3 years related customer service experience.
- Knowledge – Working knowledge of computers (Microsoft Office products, i.e. Excel, Word, Outlook). Knowledge of additional software applications such as Oracle and ten-key.
- Skills – Problem solving skills, possesses functional and technical skills to do the job at sufficient level of accomplishment, possesses good interpersonal skills: Communication (verbal and written), change management and analytical/Financial skills.
- Abilities – To collaborate across all business units. Ability to effectively balance competing time demands with good problem-solving skills.
Wells Enterprises is an EEO/AA employer M/F/Vet/Dis.
Job Description
Company: Wells Enterprises (a Ferrero Company)
Functional Area: Shared Services
The Role
Under general supervision, provides customer services relating to sales, sales promotions, orders and deliveries. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the company policies. Provides product, ordering, and delivery information to customers. Interprets internal or external business issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions while ensuring optimal customer satisfaction and considering company internal impact. This includes handling customer request and/or issues requiring independent judgment in selection and interpretation of data through knowledge of logistic department and company procedures. Escalates complex issues to CS Supervisor/Manager.
What You’ll Do
- Manages the order process throughout the lifecycle of the order. Responsible for enforcement of company policies and procedures and to develop recommendations when unique issues arise. Exercising good business judgment within prescribed limits.
- Manages and keeps up-to-date assigned customer accounts which includes account set up, pricing and promotions, updating authorized item lists, item conversions, new item sheets, and all other aspects of the account. Accurately updates internal and external databases and customer websites.
- Effectively provides support for assigned backup person and ensures that the customer and Account Manager needs are met.
- Supports Account Managers by being responsive in meeting their needs in a timely manner. Works together with the Account Managers in resolving customer issues by making sure to communicate all necessary information.
- Takes leadership role when working on resolving customer issue by partnering with customer and cross functional business units (when needed) to provide best solution for all. May be assigned additional responsibilities as needed such as projects and reports related to your assigned accounts.
- Responsible to manage the inventory order process by closely monitoring inventory at 3PL’s to ensure customer orders are filled in full and make requests for rush IR’s to replenish inventory. Make recommendations to switch “ship from” locations to fulfill orders when inventory is available at a different ship from facility. Quickly identifies order abnormalities - items ordered, quantity of items ordered, etc. Request and monitor product movement.
- Responsible to monitor number of orders placed by a single customer for same request date or within short time frame. Help reduce E&O by watching and allocating partial pallets and short coded product. Facilitating the start of the OS&D investigation process. Aids in securing loadout and delivery appointments for customer orders.
- Responsible to supporting the critical investigation process to dispute fines and fees for reimbursement. Quickly identifies potential issues that will result in fines and/or fees and work to avoid or reduce these fines.
Qualifications
What You’ll Bring
- Associate degree preferred.
- Minimum of 3 years related customer service experience.
- Knowledge – Working knowledge of computers (Microsoft Office products, i.e. Excel, Word, Outlook). Knowledge of additional software applications such as Oracle and ten-key.
- Skills – Problem solving skills, possesses functional and technical skills to do the job at sufficient level of accomplishment, possesses good interpersonal skills: Communication (verbal and written), change management and analytical/Financial skills.
- Abilities – To collaborate across all business units. Ability to effectively balance competing time demands with good problem-solving skills.
Wells Enterprises is an EEO/AA employer M/F/Vet/Dis.
See all 147+ OPT Service Specialist Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Service Specialist
Target employers with a history of OPT hiring
Large service organizations in healthcare, financial services, and technology have established OPT onboarding processes. Smaller firms may be willing but unfamiliar with the paperwork. Prioritize employers who have hired OPT students before to reduce friction at the offer stage.
Clarify your OPT authorization timeline upfront
Service Specialist roles often involve client relationships that take months to develop. Employers want continuity. Knowing your OPT end date and STEM extension eligibility before interviews lets you address the timeline question confidently without being caught off guard.
Highlight customer-facing skills with measurable outcomes
Service roles are evaluated on resolution rates, satisfaction scores, and response times. Quantify your experience wherever possible. Numbers make your contributions concrete and give hiring managers evidence that you can perform in a results-driven service environment from day one.
Confirm your role qualifies under your degree field
OPT employment must be directly related to your area of study. Service Specialist positions vary widely in scope. Verify that the core responsibilities align with your degree before accepting an offer, since misaligned employment can jeopardize your OPT status and future extensions.
Ask about STEM OPT extension support during interviews
If your degree is in a STEM field, a 24-month extension is possible but requires employer participation in E-Verify. Raising this during the interview process helps you assess whether the employer is equipped and willing to support your long-term work authorization.
Prepare documentation your employer will need on day one
Your EAD card, Form I-20 with OPT authorization, and offer letter confirming the role aligns with your major are all required for onboarding. Having these organized in advance signals professionalism and prevents delays in your start date with a new employer.
Service Specialist OPT: Frequently Asked Questions
Can I work as a Service Specialist on OPT?
Yes, as long as the role is directly related to your field of study. Service Specialist positions in areas like IT support, financial services, or healthcare administration can qualify depending on your degree. Review the job description carefully and confirm the connection to your major before accepting an offer, since your DSO will ask about it.
How do I find Service Specialist jobs that are open to OPT students?
Migrate Mate lists Service Specialist roles from employers who are open to hiring F-1 OPT students, so you are not wasting time applying to positions that require immediate H-1B visa sponsorship. Filtering by OPT eligibility early in your search saves significant time and reduces the frustration of late-stage rejections based on work authorization.
Does a Service Specialist role qualify for a STEM OPT extension?
It depends on your degree, not the job title. If your degree is in a STEM-designated field and the Service Specialist role genuinely applies that knowledge, such as a technical support or systems analyst position tied to a computer science or engineering degree, you may qualify. The employer must also be enrolled in E-Verify, which is required to support the extension.
What happens to my OPT if I am laid off from a Service Specialist role?
You have a cumulative 90-day unemployment allowance during standard OPT, which extends to 150 days if you are on a STEM extension. The clock starts when your employment ends, not when you report it. Notify your DSO promptly, update your SEVIS record, and begin your next job search immediately to stay within the allowance and maintain your status.
Do Service Specialist employers typically sponsor H-1B visas after OPT?
Sponsorship rates vary significantly by industry and employer size. Large enterprise technology companies and financial institutions in this space have stronger track records of transitioning OPT hires to H-1B. Smaller service firms may be willing but lack internal immigration infrastructure. Ask directly during the offer stage and look for employers who have filed H-1B petitions for similar roles in the past.