OPT Service Specialist Jobs
Service Specialist roles span customer support, technical assistance, and client-facing operations across industries that regularly hire on OPT. Most positions qualify as OPT-eligible without requiring H-1B visa sponsorship immediately, giving you a practical way to build U.S. work history while your OPT authorization is active.
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Get Access To All JobsINTRODUCTION
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
We're not like most. We don't just overcome obstacles – we don't see them. Instead, we see the potential in every person, and every situation. We don't wait for opportunity to appear – we create it. Meet ASM. A company that has been searching for people just like you.
Who is ASM? ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world's leading semiconductor manufacturers. We have over 2,200 employees based in 16 countries. Our goal is to remain an industry leader by being ahead of what's next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.
ASM is an inclusive workplace. We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, We Care and that is how we will continue to succeed.
Position Summary
The CKM Operations Specialist serves as the key account to drive CKM HVM end-to-end kits operations — from SAP order fulfillment to cross-functional department coordination — ensuring on-time tool PM execution and high customer satisfaction.
JOB DESCRIPTION
Kits & Repair Management:
- Create tracking reports to monitor the status of customer kits, repairs, RMAs, and service requests processing
- Develop and maintain kits schedules aligned with preventive maintenance (PM) cycles and service demand
- Ensure accurate PM (preventive maintenance) activity reporting and data sharing with internal teams, external vendors, and customers
Order fulfillment:
- Create and maintain accurate Sales Orders and Reports within SAP
- Co-work with planner/logistic team for kits-level discrepancies between physical and system inventory records
Cross-Functional Coordination:
- Collaborate with business development and account teams to align on customer service level agreements for spares and execute processes accordingly
- Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution
- Independently facilitate cross-regional meetings to ensure alignment on global operation goals
Customer Relationship:
- Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution
- Cultivate a deep understanding of customer requirements and build strong customer relationships
Experience
6-10 years customer service within a high-tech environment is required or an equivalent combination of education and experience from which comparable knowledge, skills and ability has been achieved.
REQUIRED QUALIFICATIONS
- Bachelor's or master's degree in supply chain, Business, or a related field
- 6–10 years of experience in customer service, order fulfillment, material planning, or supply chain
- Experience in end-to-end CKM kit management and allocation is preferred
- Structured and collaborative problem-solving skills leveraging analytics
- Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint)
- Excellent communication skills, including professional English proficiency (written and spoken) to support global collaboration
PREFERRED QUALIFICATIONS
- Knowledge of supply chain, inventory management, or customer operations
- Project management experience
Apply today to be part of what's next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
INTRODUCTION
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
We're not like most. We don't just overcome obstacles – we don't see them. Instead, we see the potential in every person, and every situation. We don't wait for opportunity to appear – we create it. Meet ASM. A company that has been searching for people just like you.
Who is ASM? ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world's leading semiconductor manufacturers. We have over 2,200 employees based in 16 countries. Our goal is to remain an industry leader by being ahead of what's next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.
ASM is an inclusive workplace. We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, We Care and that is how we will continue to succeed.
Position Summary
The CKM Operations Specialist serves as the key account to drive CKM HVM end-to-end kits operations — from SAP order fulfillment to cross-functional department coordination — ensuring on-time tool PM execution and high customer satisfaction.
JOB DESCRIPTION
Kits & Repair Management:
- Create tracking reports to monitor the status of customer kits, repairs, RMAs, and service requests processing
- Develop and maintain kits schedules aligned with preventive maintenance (PM) cycles and service demand
- Ensure accurate PM (preventive maintenance) activity reporting and data sharing with internal teams, external vendors, and customers
Order fulfillment:
- Create and maintain accurate Sales Orders and Reports within SAP
- Co-work with planner/logistic team for kits-level discrepancies between physical and system inventory records
Cross-Functional Coordination:
- Collaborate with business development and account teams to align on customer service level agreements for spares and execute processes accordingly
- Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution
- Independently facilitate cross-regional meetings to ensure alignment on global operation goals
Customer Relationship:
- Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution
- Cultivate a deep understanding of customer requirements and build strong customer relationships
Experience
6-10 years customer service within a high-tech environment is required or an equivalent combination of education and experience from which comparable knowledge, skills and ability has been achieved.
REQUIRED QUALIFICATIONS
- Bachelor's or master's degree in supply chain, Business, or a related field
- 6–10 years of experience in customer service, order fulfillment, material planning, or supply chain
- Experience in end-to-end CKM kit management and allocation is preferred
- Structured and collaborative problem-solving skills leveraging analytics
- Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint)
- Excellent communication skills, including professional English proficiency (written and spoken) to support global collaboration
PREFERRED QUALIFICATIONS
- Knowledge of supply chain, inventory management, or customer operations
- Project management experience
Apply today to be part of what's next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
See all 150+ OPT Service Specialist Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Service Specialist
Target employers with a history of OPT hiring
Large service organizations in healthcare, financial services, and technology have established OPT onboarding processes. Smaller firms may be willing but unfamiliar with the paperwork. Prioritize employers who have hired OPT students before to reduce friction at the offer stage.
Clarify your OPT authorization timeline upfront
Service Specialist roles often involve client relationships that take months to develop. Employers want continuity. Knowing your OPT end date and STEM extension eligibility before interviews lets you address the timeline question confidently without being caught off guard.
Highlight customer-facing skills with measurable outcomes
Service roles are evaluated on resolution rates, satisfaction scores, and response times. Quantify your experience wherever possible. Numbers make your contributions concrete and give hiring managers evidence that you can perform in a results-driven service environment from day one.
Confirm your role qualifies under your degree field
OPT employment must be directly related to your area of study. Service Specialist positions vary widely in scope. Verify that the core responsibilities align with your degree before accepting an offer, since misaligned employment can jeopardize your OPT status and future extensions.
Ask about STEM OPT extension support during interviews
If your degree is in a STEM field, a 24-month extension is possible but requires employer participation in E-Verify. Raising this during the interview process helps you assess whether the employer is equipped and willing to support your long-term work authorization.
Prepare documentation your employer will need on day one
Your EAD card, Form I-20 with OPT authorization, and offer letter confirming the role aligns with your major are all required for onboarding. Having these organized in advance signals professionalism and prevents delays in your start date with a new employer.
Service Specialist OPT: Frequently Asked Questions
Can I work as a Service Specialist on OPT?
Yes, as long as the role is directly related to your field of study. Service Specialist positions in areas like IT support, financial services, or healthcare administration can qualify depending on your degree. Review the job description carefully and confirm the connection to your major before accepting an offer, since your DSO will ask about it.
How do I find Service Specialist jobs that are open to OPT students?
Migrate Mate lists Service Specialist roles from employers who are open to hiring F-1 OPT students, so you are not wasting time applying to positions that require immediate H-1B visa sponsorship. Filtering by OPT eligibility early in your search saves significant time and reduces the frustration of late-stage rejections based on work authorization.
Does a Service Specialist role qualify for a STEM OPT extension?
It depends on your degree, not the job title. If your degree is in a STEM-designated field and the Service Specialist role genuinely applies that knowledge, such as a technical support or systems analyst position tied to a computer science or engineering degree, you may qualify. The employer must also be enrolled in E-Verify, which is required to support the extension.
What happens to my OPT if I am laid off from a Service Specialist role?
You have a cumulative 90-day unemployment allowance during standard OPT, which extends to 150 days if you are on a STEM extension. The clock starts when your employment ends, not when you report it. Notify your DSO promptly, update your SEVIS record, and begin your next job search immediately to stay within the allowance and maintain your status.
Do Service Specialist employers typically sponsor H-1B visas after OPT?
Sponsorship rates vary significantly by industry and employer size. Large enterprise technology companies and financial institutions in this space have stronger track records of transitioning OPT hires to H-1B. Smaller service firms may be willing but lack internal immigration infrastructure. Ask directly during the offer stage and look for employers who have filed H-1B petitions for similar roles in the past.