OPT Customer Success Professional Jobs
Customer Success Professional roles are actively hired on OPT, particularly at SaaS companies where onboarding, retention, and account management skills are in high demand. Most roles qualify as specialty occupations under F-1 OPT work authorization, and STEM OPT extensions are sometimes available depending on your degree field.
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Get Access To All JobsINTRODUCTION
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.
PAY RANGE: $75,000 - $79,000
SHIFT: Days
LOCATION: 1451 All Points Ct, Plainfield, IN 46168
Position Summary
The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities.
Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution.
KEY RESPONSIBILITIES
Customer Engagement & Account Management:
- Serve as a primary day-to-day contact for assigned customer accounts.
- Build strong working relationships with customer stakeholders to understand operational needs and service expectations.
- Participate actively in customer meetings, performance reviews, and issue resolution discussions.
Revenue & Retention Support:
- Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data.
- Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor.
- Assist in preparing business cases, proposals, and renewal documentation.
Performance & Financial Awareness:
- Monitor service performance, volumes, and basic cost drivers for assigned accounts.
- Analyze trends and performance issues and recommend corrective actions.
- Ensure accurate billing inputs and coordination with Finance and Operations.
Cross-Functional Collaboration:
- Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction.
- Support onboarding of new customers or services within existing accounts.
- Share feedback and best practices to improve customer success execution.
QUALIFICATIONS
Education & Experience:
- Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
- 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
- Experience managing customer interactions in a B2B or contract logistics environment preferred.
Skills & Attributes:
- Strong customer relationship and problem-solving skills.
- Ability to work independently and manage multiple accounts or priorities.
- Solid understanding of service performance metrics and operational drivers.
- Professional communication skills with both customers and internal stakeholders.
TRAVEL
- Up to 10–15% travel as required to support customer engagement.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
INTRODUCTION
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.
PAY RANGE: $75,000 - $79,000
SHIFT: Days
LOCATION: 1451 All Points Ct, Plainfield, IN 46168
Position Summary
The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities.
Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution.
KEY RESPONSIBILITIES
Customer Engagement & Account Management:
- Serve as a primary day-to-day contact for assigned customer accounts.
- Build strong working relationships with customer stakeholders to understand operational needs and service expectations.
- Participate actively in customer meetings, performance reviews, and issue resolution discussions.
Revenue & Retention Support:
- Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data.
- Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor.
- Assist in preparing business cases, proposals, and renewal documentation.
Performance & Financial Awareness:
- Monitor service performance, volumes, and basic cost drivers for assigned accounts.
- Analyze trends and performance issues and recommend corrective actions.
- Ensure accurate billing inputs and coordination with Finance and Operations.
Cross-Functional Collaboration:
- Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction.
- Support onboarding of new customers or services within existing accounts.
- Share feedback and best practices to improve customer success execution.
QUALIFICATIONS
Education & Experience:
- Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
- 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
- Experience managing customer interactions in a B2B or contract logistics environment preferred.
Skills & Attributes:
- Strong customer relationship and problem-solving skills.
- Ability to work independently and manage multiple accounts or priorities.
- Solid understanding of service performance metrics and operational drivers.
- Professional communication skills with both customers and internal stakeholders.
TRAVEL
- Up to 10–15% travel as required to support customer engagement.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
See all OPT Customer Success Professional Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Customer Success Professional
Confirm your role qualifies before applying
Customer success roles at tech companies typically require a degree in business, communications, or a related field. Verify the job description explicitly ties the position to your major before accepting an offer to protect your OPT authorization.
Target SaaS and enterprise software companies
Software companies hire customer success professionals at high volumes and are familiar with OPT work authorization. Prioritizing these employers reduces friction during hiring and increases your chances of a smooth onboarding process.
Track your OPT start date against your offer timeline
OPT authorization has a specific start date, and you cannot begin work before it. Align your offer acceptance and background check timelines carefully so your first day falls within your authorized employment period.
Disclose your OPT status early in the process
Mentioning your OPT authorization in initial recruiter conversations avoids late-stage surprises. Most customer success hiring managers at tech companies have hired OPT students before and will appreciate the transparency upfront.
Highlight metrics-driven experience in your application
Customer success roles are evaluated on retention rates, NPS scores, and churn reduction. Quantifying your impact from internships or past roles signals readiness and helps hiring managers justify sponsoring future visa transitions.
Plan for the H-1B transition before your OPT expires
OPT lasts 12 months, with a possible 24-month STEM extension. If you intend to stay long-term, discuss H-1B visa sponsorship with your employer early so they can prepare a petition before your authorization runs out.
Customer Success Professional OPT: Frequently Asked Questions
Can I work as a Customer Success Professional on F-1 OPT?
Yes, customer success roles generally qualify for F-1 OPT work authorization when the position requires a degree in a related field such as business, communications, marketing, or information systems. The key requirement is that the job must be directly related to your major. Confirm this connection before accepting any offer.
Are Customer Success Professional jobs eligible for the STEM OPT extension?
They can be, but it depends on your degree. If you hold a STEM-designated degree, such as information systems, computer science, or data analytics, and your customer success role involves a technical product or platform, you may qualify for the 24-month STEM OPT extension. A business or communications degree typically does not qualify.
Where can I find Customer Success Professional jobs that accept OPT students?
Migrate Mate is built specifically for F-1 OPT and visa-sponsored job seekers. You can browse customer success openings filtered by employers who have a history of hiring international students, which saves time compared to filtering through general job listings where OPT-friendly employers are not clearly identified.
Do Customer Success Professional roles typically lead to H-1B sponsorship?
Many SaaS and enterprise software companies do sponsor H-1B visas for customer success professionals, particularly after a successful OPT period. Sponsorship is not guaranteed and depends on the employer's size, budget, and internal policy. Asking about sponsorship willingness during the offer stage is reasonable and gives you time to plan.
What happens if I lose my job as a Customer Success Professional while on OPT?
F-1 OPT includes a 90-day unemployment allowance, meaning you have up to 90 cumulative days without work before your status is at risk. If you lose your job, begin your search immediately. STEM OPT holders have the same 90-day limit. Notifying your DSO promptly and documenting your job search is strongly advised.