OPT Customer Success Professional Jobs
Customer Success Professional roles are actively hired on OPT, particularly at SaaS companies where onboarding, retention, and account management skills are in high demand. Most roles qualify as specialty occupations under F-1 OPT work authorization, and STEM OPT extensions are sometimes available depending on your degree field.
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Overview
As a Professional, Client Success you will act as a key contributor, supporting client & agency relationships and driving the strategic adoption of Epsilon's person-first digital media solutions. You will collaborate closely with Epsilon Sales, Publicis agency partners, and internal cross-functional teams to help transform client business objectives into high-performing media realities.
This is an ideal role for a media professional who wants to be at the center of the action-bridging the gap between defined strategy, pitching new ideas that meet client objectives as well as hands-on execution. You'll have the opportunity to:
- Partner with Client Leadership/Sales Team to support optimization, upsell, and digital media growth initiatives.
- Synthesize performance insights and assist in the preparation of QBRs and strategic readouts.
- Connect campaign results to broader business goals and future investment planning.
- Support the development of data-driven media proposals and campaigns that leverage Epsilon's industry-leading identity products.
- Contribute to Epsilon's growth by ensuring consistent delivery excellence and operational health.
Responsibilities
You are a client-focused professional with a passion for marketing, client success, and digital media. You excel at getting things done, staying organized, and building strong working client and internal relationships. You are comfortable working with data to monitor performance and communicate insights, and you have a strong attention to detail that helps ensure high-quality execution.
You have a proven ability to translate strategy into execution to drive results. You're proactive about identifying issues early, escalating appropriately, and partnering across teams to support client outcomes and continuous improvement.
Qualifications
What You'll Bring With You
- Bachelor's Degree from a four-year college or university.
- 4 to 5 years of experience in digital marketing, media, analytics, or client success.
- Experience in developing, nurturing and managing client relationships.
- Proven track record of driving and maintaining revenue growth with clients.
- Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Comfort working with performance data to monitor campaign health and identify trends.
- Ability to build strong relationships with internal and external stakeholders.
- Excellent communication and interpersonal skills.
- Highly organized with a strong attention to detail.
Why You Might Stand Out From Other Talent:
- Direct experience within the digital media landscape, specifically with platform-based execution.
- A self-starter who recognizes potential challenges early and approaches them with a proactive outlook.
- A history of building strong client and internal partnerships to drive collective delivery excellence.
Additional Information
When you join Epsilon, we'll create something EPIC together. We're a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.
Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:
- Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time.
- Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance.
- Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. #LI-ML1
Compensation Range: USD $64,000.00 - USD $84,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/9/2026.
Company Description
Overview
As a Professional, Client Success you will act as a key contributor, supporting client & agency relationships and driving the strategic adoption of Epsilon's person-first digital media solutions. You will collaborate closely with Epsilon Sales, Publicis agency partners, and internal cross-functional teams to help transform client business objectives into high-performing media realities.
This is an ideal role for a media professional who wants to be at the center of the action-bridging the gap between defined strategy, pitching new ideas that meet client objectives as well as hands-on execution. You'll have the opportunity to:
- Partner with Client Leadership/Sales Team to support optimization, upsell, and digital media growth initiatives.
- Synthesize performance insights and assist in the preparation of QBRs and strategic readouts.
- Connect campaign results to broader business goals and future investment planning.
- Support the development of data-driven media proposals and campaigns that leverage Epsilon's industry-leading identity products.
- Contribute to Epsilon's growth by ensuring consistent delivery excellence and operational health.
Responsibilities
You are a client-focused professional with a passion for marketing, client success, and digital media. You excel at getting things done, staying organized, and building strong working client and internal relationships. You are comfortable working with data to monitor performance and communicate insights, and you have a strong attention to detail that helps ensure high-quality execution.
You have a proven ability to translate strategy into execution to drive results. You're proactive about identifying issues early, escalating appropriately, and partnering across teams to support client outcomes and continuous improvement.
Qualifications
What You'll Bring With You
- Bachelor's Degree from a four-year college or university.
- 4 to 5 years of experience in digital marketing, media, analytics, or client success.
- Experience in developing, nurturing and managing client relationships.
- Proven track record of driving and maintaining revenue growth with clients.
- Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Comfort working with performance data to monitor campaign health and identify trends.
- Ability to build strong relationships with internal and external stakeholders.
- Excellent communication and interpersonal skills.
- Highly organized with a strong attention to detail.
Why You Might Stand Out From Other Talent:
- Direct experience within the digital media landscape, specifically with platform-based execution.
- A self-starter who recognizes potential challenges early and approaches them with a proactive outlook.
- A history of building strong client and internal partnerships to drive collective delivery excellence.
Additional Information
When you join Epsilon, we'll create something EPIC together. We're a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.
Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:
- Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time.
- Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance.
- Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. #LI-ML1
Compensation Range: USD $64,000.00 - USD $84,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/9/2026.
See all OPT Customer Success Professional Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Customer Success Professional
Confirm your role qualifies before applying
Customer success roles at tech companies typically require a degree in business, communications, or a related field. Verify the job description explicitly ties the position to your major before accepting an offer to protect your OPT authorization.
Target SaaS and enterprise software companies
Software companies hire customer success professionals at high volumes and are familiar with OPT work authorization. Prioritizing these employers reduces friction during hiring and increases your chances of a smooth onboarding process.
Track your OPT start date against your offer timeline
OPT authorization has a specific start date, and you cannot begin work before it. Align your offer acceptance and background check timelines carefully so your first day falls within your authorized employment period.
Disclose your OPT status early in the process
Mentioning your OPT authorization in initial recruiter conversations avoids late-stage surprises. Most customer success hiring managers at tech companies have hired OPT students before and will appreciate the transparency upfront.
Highlight metrics-driven experience in your application
Customer success roles are evaluated on retention rates, NPS scores, and churn reduction. Quantifying your impact from internships or past roles signals readiness and helps hiring managers justify sponsoring future visa transitions.
Plan for the H-1B transition before your OPT expires
OPT lasts 12 months, with a possible 24-month STEM extension. If you intend to stay long-term, discuss H-1B visa sponsorship with your employer early so they can prepare a petition before your authorization runs out.
Customer Success Professional OPT: Frequently Asked Questions
Can I work as a Customer Success Professional on F-1 OPT?
Yes, customer success roles generally qualify for F-1 OPT work authorization when the position requires a degree in a related field such as business, communications, marketing, or information systems. The key requirement is that the job must be directly related to your major. Confirm this connection before accepting any offer.
Are Customer Success Professional jobs eligible for the STEM OPT extension?
They can be, but it depends on your degree. If you hold a STEM-designated degree, such as information systems, computer science, or data analytics, and your customer success role involves a technical product or platform, you may qualify for the 24-month STEM OPT extension. A business or communications degree typically does not qualify.
Where can I find Customer Success Professional jobs that accept OPT students?
Migrate Mate is built specifically for F-1 OPT and visa-sponsored job seekers. You can browse customer success openings filtered by employers who have a history of hiring international students, which saves time compared to filtering through general job listings where OPT-friendly employers are not clearly identified.
Do Customer Success Professional roles typically lead to H-1B sponsorship?
Many SaaS and enterprise software companies do sponsor H-1B visas for customer success professionals, particularly after a successful OPT period. Sponsorship is not guaranteed and depends on the employer's size, budget, and internal policy. Asking about sponsorship willingness during the offer stage is reasonable and gives you time to plan.
What happens if I lose my job as a Customer Success Professional while on OPT?
F-1 OPT includes a 90-day unemployment allowance, meaning you have up to 90 cumulative days without work before your status is at risk. If you lose your job, begin your search immediately. STEM OPT holders have the same 90-day limit. Notifying your DSO promptly and documenting your job search is strongly advised.