OPT Customer Success Professional Jobs
Customer Success Professional roles are actively hired on OPT, particularly at SaaS companies where onboarding, retention, and account management skills are in high demand. Most roles qualify as specialty occupations under F-1 OPT work authorization, and STEM OPT extensions are sometimes available depending on your degree field.
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Get Access To All JobsSUMMARY
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English.
If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
Pay rate: $16.50/hour USD
This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- Regular and predictive attendance
IDEAL QUALIFICATIONS:
- Fluency in Spanish and English required.
- Prior experience in customer service or call center environments preferred
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Demonstrated ability to learn and apply new systems and processes
- Familiarity with compliance documentation and supplier onboarding is a plus
- High tolerance for stress and ability to manage multiple priorities
- Fluency in verbal & written communication for additional language as required by posting and business need
SUMMARY
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English.
If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
Pay rate: $16.50/hour USD
This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- Regular and predictive attendance
IDEAL QUALIFICATIONS:
- Fluency in Spanish and English required.
- Prior experience in customer service or call center environments preferred
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Demonstrated ability to learn and apply new systems and processes
- Familiarity with compliance documentation and supplier onboarding is a plus
- High tolerance for stress and ability to manage multiple priorities
- Fluency in verbal & written communication for additional language as required by posting and business need
See all OPT Customer Success Professional Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Success Professional Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Customer Success Professional
Confirm your role qualifies before applying
Customer success roles at tech companies typically require a degree in business, communications, or a related field. Verify the job description explicitly ties the position to your major before accepting an offer to protect your OPT authorization.
Target SaaS and enterprise software companies
Software companies hire customer success professionals at high volumes and are familiar with OPT work authorization. Prioritizing these employers reduces friction during hiring and increases your chances of a smooth onboarding process.
Track your OPT start date against your offer timeline
OPT authorization has a specific start date, and you cannot begin work before it. Align your offer acceptance and background check timelines carefully so your first day falls within your authorized employment period.
Disclose your OPT status early in the process
Mentioning your OPT authorization in initial recruiter conversations avoids late-stage surprises. Most customer success hiring managers at tech companies have hired OPT students before and will appreciate the transparency upfront.
Highlight metrics-driven experience in your application
Customer success roles are evaluated on retention rates, NPS scores, and churn reduction. Quantifying your impact from internships or past roles signals readiness and helps hiring managers justify sponsoring future visa transitions.
Plan for the H-1B transition before your OPT expires
OPT lasts 12 months, with a possible 24-month STEM extension. If you intend to stay long-term, discuss H-1B visa sponsorship with your employer early so they can prepare a petition before your authorization runs out.
Customer Success Professional OPT: Frequently Asked Questions
Can I work as a Customer Success Professional on F-1 OPT?
Yes, customer success roles generally qualify for F-1 OPT work authorization when the position requires a degree in a related field such as business, communications, marketing, or information systems. The key requirement is that the job must be directly related to your major. Confirm this connection before accepting any offer.
Are Customer Success Professional jobs eligible for the STEM OPT extension?
They can be, but it depends on your degree. If you hold a STEM-designated degree, such as information systems, computer science, or data analytics, and your customer success role involves a technical product or platform, you may qualify for the 24-month STEM OPT extension. A business or communications degree typically does not qualify.
Where can I find Customer Success Professional jobs that accept OPT students?
Migrate Mate is built specifically for F-1 OPT and visa-sponsored job seekers. You can browse customer success openings filtered by employers who have a history of hiring international students, which saves time compared to filtering through general job listings where OPT-friendly employers are not clearly identified.
Do Customer Success Professional roles typically lead to H-1B sponsorship?
Many SaaS and enterprise software companies do sponsor H-1B visas for customer success professionals, particularly after a successful OPT period. Sponsorship is not guaranteed and depends on the employer's size, budget, and internal policy. Asking about sponsorship willingness during the offer stage is reasonable and gives you time to plan.
What happens if I lose my job as a Customer Success Professional while on OPT?
F-1 OPT includes a 90-day unemployment allowance, meaning you have up to 90 cumulative days without work before your status is at risk. If you lose your job, begin your search immediately. STEM OPT holders have the same 90-day limit. Notifying your DSO promptly and documenting your job search is strongly advised.