OPT Client Support Specialist Jobs
Client Support Specialist roles are a strong fit for F-1 OPT students, with many employers open to sponsoring H-1B visa or other visas after your initial period. Your 12-month OPT window (or 24-month STEM extension if eligible) gives you real runway to prove your value and build toward long-term status.
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Get Access To All JobsCompany Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare – perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
- Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
- Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
- Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
- Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
- Better together: We check our egos at the door. We work together, so we win together.
Job Overview
The Client Support Specialist is a client facing position. The Specialist I operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client’s partnership with Press Ganey. With knowledge in PG applications and business procedures, they are responsible for gathering client specific requirements to configure platforms for surveying.
The Client Support Specialist should feel comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases. The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.
Duties and Responsibilities
- Work within the Client Support team to address client data, surveying, and reporting requests
- Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
- Capture client requirements to appropriately configure products to meet client needs
- Offer clients best practice workflow design and associated application configurations
- Use tools to configure, test and validate all patient experience products
- Responsible for client support throughout the implementation or on-going support cycle
- Prioritize workload and manage timelines to meet client target dates for projects and implementations
- Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
- Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed
Qualifications
- 1-2 years of relevant experience in information technology, health care, client facing project management or operations role
- Experience working at or working with health systems
- Excellent written and verbal communication skills are required
- Excellent analytical, organization and problem-solving skills
- Strong attention to detail
- Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
- Ability to handle stressful situations
Education
A bachelor's degree in economics, computer science, or a related field is preferred.
Special Working Conditions
Could require work beyond regular business hours.
Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $50,000 to $54,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.
All your information will be kept confidential according to EEO guidelines.
Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare – perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
- Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
- Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
- Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
- Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
- Better together: We check our egos at the door. We work together, so we win together.
Job Overview
The Client Support Specialist is a client facing position. The Specialist I operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client’s partnership with Press Ganey. With knowledge in PG applications and business procedures, they are responsible for gathering client specific requirements to configure platforms for surveying.
The Client Support Specialist should feel comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases. The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.
Duties and Responsibilities
- Work within the Client Support team to address client data, surveying, and reporting requests
- Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
- Capture client requirements to appropriately configure products to meet client needs
- Offer clients best practice workflow design and associated application configurations
- Use tools to configure, test and validate all patient experience products
- Responsible for client support throughout the implementation or on-going support cycle
- Prioritize workload and manage timelines to meet client target dates for projects and implementations
- Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
- Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed
Qualifications
- 1-2 years of relevant experience in information technology, health care, client facing project management or operations role
- Experience working at or working with health systems
- Excellent written and verbal communication skills are required
- Excellent analytical, organization and problem-solving skills
- Strong attention to detail
- Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
- Ability to handle stressful situations
Education
A bachelor's degree in economics, computer science, or a related field is preferred.
Special Working Conditions
Could require work beyond regular business hours.
Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $50,000 to $54,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.
All your information will be kept confidential according to EEO guidelines.
See all 48+ OPT Client Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Client Support Specialist Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Client Support Specialist
Frame your communication skills as a competitive advantage
Client support roles reward clear, cross-cultural communication. Highlight any experience working with international clients or navigating complex customer issues, since these skills directly justify your value to a hiring manager considering sponsorship.
Ask about sponsorship before the final interview stage
Bring up your OPT status and sponsorship needs during the second or third conversation, not at the offer stage. Most employers appreciate transparency early, and it filters out roles that were never viable for international candidates.
Pursue STEM OPT extension if your degree qualifies
If your undergraduate or graduate degree is in a STEM field, you may qualify for a 24-month extension. This gives sponsors more time to file an H-1B petition, which meaningfully improves your odds of securing long-term work authorization.
Get proficient with CRM platforms before you apply
Hands-on experience with tools like Salesforce or Zendesk appears frequently in client support job descriptions. Employers who see platform fluency on your resume spend less time training you, which reduces their hesitation about visa sponsorship overhead.
Use your OPT period to build a measurable support track record
Document customer satisfaction scores, resolution times, or retention metrics from your roles. Concrete performance data gives your employer a business case to present internally when requesting budget approval for H-1B sponsorship.
Client Support Specialist OPT: Frequently Asked Questions
Can I work as a Client Support Specialist on F-1 OPT?
Yes. F-1 OPT authorizes you to work in roles directly related to your field of study, and client support positions often qualify for students from business, communications, information systems, and related majors. Your EAD card is the document that authorizes this employment, and you must have it in hand before your start date.
Do Client Support Specialist employers typically sponsor H-1B visas?
Sponsorship rates vary by company size and industry. Large SaaS companies, financial technology firms, and enterprise software employers tend to sponsor more frequently than small businesses or startups. The strongest signal is whether the company has filed H-1B petitions for similar roles in the past. Browse OPT-friendly client support roles on Migrate Mate to focus your search on employers who are open to sponsorship from the start.
Does a Client Support Specialist role qualify for the STEM OPT extension?
The role itself does not determine STEM eligibility. What matters is whether your degree is on the official STEM Designated Degree Program List maintained by DHS. If you have a qualifying degree in fields like information technology, business analytics, or computer science, you may be eligible for a 24-month extension regardless of your job title.
What should I do if my OPT is expiring and my employer hasn't filed for H-1B yet?
If you are approaching your OPT end date without a pending H-1B or other petition, start the conversation with your employer immediately. The H-1B lottery registration window opens in March each year for an October 1 start. Missing it means waiting another full year. You should also explore alternatives like the O-1 visa if your background is strong, or employer-sponsored L-1 visa pathways if the company has international offices.
How do I know if a Client Support Specialist job is OPT-authorized before I apply?
OPT authorization depends on whether the role relates to your degree field, not on how the employer labels the position. Review the job description for responsibilities that align with your coursework, then confirm with your Designated School Official before accepting an offer. Your DSO must report the employment details in SEVIS within 10 days of your start date.