OPT Customer Specialist Jobs
Customer Specialist roles are a strong fit for F-1 OPT students with communication-focused degrees in business, marketing, or communications. Most positions qualify under standard OPT work authorization, and employers in this space frequently hire for both STEM and non-STEM OPT periods. Full-time roles count toward your OPT employment requirement.
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Get Access To All JobsJOB SUMMARY
As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand. You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.
Overview:
As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand. You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.
KEY RESPONSIBILITIES:
- Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers
- Initiate outbound calls and or emails as well as other communication methods to existing customers to check on their satisfaction, address any concerns, and ensure they are maximizing the benefits of our products and services
- Establish and nurture strong, trust-based relationships with customers, listening to their needs and concerns with empathy and professionalism
- Provide customers with information on Omnipod product updates, new features, and available resources to support diabetes management
- Address customer concerns and issues promptly, working closely with relevant teams to find solutions and provide a seamless customer experience
- Identify opportunities to upsell or cross-sell additional products or services that align with customers' needs and preferences
- Collaborate with Customer Care leadership as well as Insulet franchise owners to develop and execute retention strategies that enhance customer loyalty
- Follow detailed call scripts or guidelines while adapting to customer responses
- Meet or exceed Customer Care KPI’s established
- Maintain detailed records of customer interactions and outcomes within Salesforce activities and or campaigns, ensuring accurate tracking of customer feedback and concerns
REQUIRED SKILLS:
- Associate degree, 4+ years of Customer Service-related support, Health Care environment, Pharmacy channel or other relevant experience
- Excellent problem-solving abilities and a proactive mindset
- Knowledge of diabetes management is a plus
- Strong communication and interpersonal skills, with a focus on empathy and active listening to engage with sensitive healthcare topics/customer situations
- Knowledge of diabetes management is a plus
PREFERRED SKILLS AND COMPETENCIES:
- Bachelor’s Degree preferred
- Experience as a Quality Evaluator in a Contact Center preferred
- Must be able to effectively deal with people at all levels inside and outside of the Company
- Must be able to work independently while contributing to the goals of the team
- Must be proficient with Microsoft Office (intermediate Word, basic Excel)
COMPENSATION & BENEFITS:
For U.S.-based positions only, the annual base salary range for this role is $26.33 - $39.49
This position may also be eligible for incentive compensation.
We offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
APPLICATION DETAILS:
This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online.
Actual pay depends on skills, experience, and education.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Know Your Rights
JOB SUMMARY
As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand. You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.
Overview:
As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand. You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.
KEY RESPONSIBILITIES:
- Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers
- Initiate outbound calls and or emails as well as other communication methods to existing customers to check on their satisfaction, address any concerns, and ensure they are maximizing the benefits of our products and services
- Establish and nurture strong, trust-based relationships with customers, listening to their needs and concerns with empathy and professionalism
- Provide customers with information on Omnipod product updates, new features, and available resources to support diabetes management
- Address customer concerns and issues promptly, working closely with relevant teams to find solutions and provide a seamless customer experience
- Identify opportunities to upsell or cross-sell additional products or services that align with customers' needs and preferences
- Collaborate with Customer Care leadership as well as Insulet franchise owners to develop and execute retention strategies that enhance customer loyalty
- Follow detailed call scripts or guidelines while adapting to customer responses
- Meet or exceed Customer Care KPI’s established
- Maintain detailed records of customer interactions and outcomes within Salesforce activities and or campaigns, ensuring accurate tracking of customer feedback and concerns
REQUIRED SKILLS:
- Associate degree, 4+ years of Customer Service-related support, Health Care environment, Pharmacy channel or other relevant experience
- Excellent problem-solving abilities and a proactive mindset
- Knowledge of diabetes management is a plus
- Strong communication and interpersonal skills, with a focus on empathy and active listening to engage with sensitive healthcare topics/customer situations
- Knowledge of diabetes management is a plus
PREFERRED SKILLS AND COMPETENCIES:
- Bachelor’s Degree preferred
- Experience as a Quality Evaluator in a Contact Center preferred
- Must be able to effectively deal with people at all levels inside and outside of the Company
- Must be able to work independently while contributing to the goals of the team
- Must be proficient with Microsoft Office (intermediate Word, basic Excel)
COMPENSATION & BENEFITS:
For U.S.-based positions only, the annual base salary range for this role is $26.33 - $39.49
This position may also be eligible for incentive compensation.
We offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
APPLICATION DETAILS:
This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online.
Actual pay depends on skills, experience, and education.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Know Your Rights
See all 150+ OPT Customer Specialist Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Specialist
Confirm your role meets OPT employment criteria
OPT requires work directly related to your degree field. Before accepting a Customer Specialist role, verify the job description connects to your major, whether that's business, communications, or a related discipline. Document that connection clearly for your DSO.
Track your employment start date carefully
Your OPT authorization has a fixed end date, and unemployment time counts against your 90-day limit. Secure your Customer Specialist offer and start date before your EAD period begins to avoid burning through that buffer unnecessarily.
Ask employers about STEM OPT extension eligibility
Some Customer Specialist roles at tech or software companies qualify for the 24-month STEM OPT extension if your degree is in a STEM field. Confirm the employer is E-Verify enrolled before you apply, not after you receive an offer.
Highlight customer-facing experience relevant to your degree
Employers hiring on OPT want confidence you can contribute immediately. Frame internships, campus jobs, or coursework that involved communication, problem-solving, or client interaction. That context makes your OPT status feel like an asset, not a risk.
Raise visa status early in the process
Bring up your OPT work authorization in the first substantive conversation with a recruiter, not at the offer stage. Most Customer Specialist employers are familiar with EADs. Early disclosure filters out inflexible employers and saves everyone time.
Keep your I-20 and EAD documents current and accessible
Customer Specialist employers complete I-9 verification on your first day. Have your EAD card and a valid passport ready. If your OPT renewal or STEM extension is pending, carry your I-20, EAD, and receipt notice together as your document package.
Customer Specialist OPT: Frequently Asked Questions
Can I work as a Customer Specialist on F-1 OPT?
Yes, provided the role is directly related to your degree field. A Customer Specialist position at a company in your industry, or one where communication and analytical skills from your major apply, generally satisfies this requirement. Your DSO can help you confirm the connection before you accept an offer.
Do Customer Specialist roles qualify for the STEM OPT extension?
It depends on your degree and the employer. If you have a STEM-classified degree and the Customer Specialist role is at an E-Verify enrolled company where technical knowledge from your field is applied, the extension may be available. Roles at software, data, or engineering companies are more likely to qualify than general retail or hospitality positions.
How do I find Customer Specialist jobs that are open to OPT students?
Migrate Mate is built specifically for F-1 OPT and visa-sponsored candidates, so every listing you see is from employers who are open to your work authorization status. Filtering by OPT on a general job board often returns incomplete results because most employers don't tag their listings by visa type.
What counts as a qualifying Customer Specialist job for OPT purposes?
USCIS doesn't maintain a list of approved job titles. What matters is whether the work is directly related to your field of study. A Customer Specialist role that involves data analysis, business operations, technical support, or client communications within your degree area will typically qualify. Roles unrelated to your major, such as general cashier work, generally do not.
What happens to my OPT if my Customer Specialist job ends before my EAD expires?
You have a cumulative 90-day unemployment limit during your OPT period (150 days if you're on a STEM extension). If your job ends, that clock starts immediately. You can take another qualifying Customer Specialist role to pause the count. Notify your DSO promptly so your SEVP record stays accurate and your status is protected.