OPT Customer Specialist Jobs
Customer Specialist roles are a strong fit for F-1 OPT students with communication-focused degrees in business, marketing, or communications. Most positions qualify under standard OPT work authorization, and employers in this space frequently hire for both STEM and non-STEM OPT periods. Full-time roles count toward your OPT employment requirement.
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Get Access To All JobsINTRODUCTION
Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands. The team oversees the strategy, development and implementation of operations for our owned and operated retail stores and customer care services, while also supporting wholesale and franchise partnerships. They foster a culture of efficiency, accountability, and innovation through collaboration to enhance customer experiences, improve associate effectiveness, and maximize revenue. The team provides strategic direction for critical business processes and systems including labor optimization, inventory operations, omnichannel fulfillment, performance analytics, associate technology, multi-channel communications, digital experiences, and customer service. They maintain financial accountability for related operational and capital expenses, driving operational excellence and continuous process improvement.
The Asst/Assoc Specialist, Customer Care Learning & Development (Instructional Design) supports the design, development, administration, and continuous improvement of Customer Care learning programs. This role is responsible for creating engaging learning experiences that accelerate associate readiness, strengthen leadership capabilities, support compliance requirements, and drive operational performance across Customer Care and its business partners.
Working closely with the Customer Care Leadership & Development Specialist, Operations, Quality, Knowledge, Automations, and Business Partner training teams, this individual translates business needs into scalable learning solutions. This role combines instructional design expertise, LMS administration, learning analytics, and performance consulting to support onboarding, continuous learning, leadership certification programs, and organizational development initiatives.
This role is based at our Global Home Office in Columbus, OH.
WHAT WILL YOU BE DOING?
- Design, develop, and maintain instructor-led, virtual, self-paced, and blended learning experiences that support Customer Care onboarding, upskilling, and professional development
- Create engaging learning materials including eLearning modules, facilitator guides, participant workbooks, job aids, assessments, videos, reference guides, and performance support resources
- Partner with subject matter experts and business stakeholders to identify learning objectives and translate complex business processes into effective, learner-centered training solutions
- Support the ongoing design and enhancement of Customer Care onboarding programs, ensuring associates achieve readiness and proficiency as efficiently as possible
- Administer and maintain the Learning Management System (LMS), including course creation, learner assignments, curricula, enrollment management, reporting, testing, and troubleshooting
- Monitor training completion, certification status, and compliance requirements across Customer Care populations, ensuring learning records remain accurate and audit-ready
- Support the development, administration, and continuous improvement of A&F leadership certification and readiness programs
- Conduct learning needs analyses and performance gap assessments by leveraging learner feedback, operational metrics, quality results, proficiency data, and stakeholder input
- Evaluate training effectiveness through learner surveys, knowledge assessments, operational performance metrics, and business outcomes, making recommendations for continuous improvement
- Analyze training and LMS data to identify trends, measure program impact, and provide actionable insights to leadership and stakeholders
- Partner with Quality, Operations, Knowledge, and Business Partner training teams to identify capability gaps and develop targeted learning interventions
- Leverage emerging learning technologies, AI-enabled tools, and instructional design best practices to improve learner engagement, accessibility, and knowledge retention
- Maintain learning documentation, standards, templates, and governance practices to ensure consistency across Customer Care business partners
- Continuously review learning content to ensure accuracy, relevance, and alignment with evolving business priorities, policies, systems, and customer experience expectations
- Assist with weekend on-call rotation to ensure that any customer-impacting issues are addressed timely
WHAT DO YOU NEED TO BRING?
- Bachelor’s degree required
- 1+ years of experience
- Shows high attention to detail
- Works with a sense of urgency and demonstrates a drive for results
- Identifies problems and creates impactful solutions
- Communicates clearly and directly to enable action and speed
- Builds and maintains strong, productive relationships
- Stays current with functional, industry and cultural trends globally
- Knowledge of adult learning principles
- Experience leveraging learning data, analytics, and reporting
- Experience working in a LMS
- Strong instructional design skills and experience with eLearning authoring tools (Articulate Rise, Storyline)
- Proficiency in Microsoft Office Suite and Copilot
- Retail eCommerce knowledge and/or Customer Care experience a plus
BENEFITS & PERKS
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Incentive bonus program
- 401(K) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
COMPANY DESCRIPTION
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
INTRODUCTION
Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands. The team oversees the strategy, development and implementation of operations for our owned and operated retail stores and customer care services, while also supporting wholesale and franchise partnerships. They foster a culture of efficiency, accountability, and innovation through collaboration to enhance customer experiences, improve associate effectiveness, and maximize revenue. The team provides strategic direction for critical business processes and systems including labor optimization, inventory operations, omnichannel fulfillment, performance analytics, associate technology, multi-channel communications, digital experiences, and customer service. They maintain financial accountability for related operational and capital expenses, driving operational excellence and continuous process improvement.
The Asst/Assoc Specialist, Customer Care Learning & Development (Instructional Design) supports the design, development, administration, and continuous improvement of Customer Care learning programs. This role is responsible for creating engaging learning experiences that accelerate associate readiness, strengthen leadership capabilities, support compliance requirements, and drive operational performance across Customer Care and its business partners.
Working closely with the Customer Care Leadership & Development Specialist, Operations, Quality, Knowledge, Automations, and Business Partner training teams, this individual translates business needs into scalable learning solutions. This role combines instructional design expertise, LMS administration, learning analytics, and performance consulting to support onboarding, continuous learning, leadership certification programs, and organizational development initiatives.
This role is based at our Global Home Office in Columbus, OH.
WHAT WILL YOU BE DOING?
- Design, develop, and maintain instructor-led, virtual, self-paced, and blended learning experiences that support Customer Care onboarding, upskilling, and professional development
- Create engaging learning materials including eLearning modules, facilitator guides, participant workbooks, job aids, assessments, videos, reference guides, and performance support resources
- Partner with subject matter experts and business stakeholders to identify learning objectives and translate complex business processes into effective, learner-centered training solutions
- Support the ongoing design and enhancement of Customer Care onboarding programs, ensuring associates achieve readiness and proficiency as efficiently as possible
- Administer and maintain the Learning Management System (LMS), including course creation, learner assignments, curricula, enrollment management, reporting, testing, and troubleshooting
- Monitor training completion, certification status, and compliance requirements across Customer Care populations, ensuring learning records remain accurate and audit-ready
- Support the development, administration, and continuous improvement of A&F leadership certification and readiness programs
- Conduct learning needs analyses and performance gap assessments by leveraging learner feedback, operational metrics, quality results, proficiency data, and stakeholder input
- Evaluate training effectiveness through learner surveys, knowledge assessments, operational performance metrics, and business outcomes, making recommendations for continuous improvement
- Analyze training and LMS data to identify trends, measure program impact, and provide actionable insights to leadership and stakeholders
- Partner with Quality, Operations, Knowledge, and Business Partner training teams to identify capability gaps and develop targeted learning interventions
- Leverage emerging learning technologies, AI-enabled tools, and instructional design best practices to improve learner engagement, accessibility, and knowledge retention
- Maintain learning documentation, standards, templates, and governance practices to ensure consistency across Customer Care business partners
- Continuously review learning content to ensure accuracy, relevance, and alignment with evolving business priorities, policies, systems, and customer experience expectations
- Assist with weekend on-call rotation to ensure that any customer-impacting issues are addressed timely
WHAT DO YOU NEED TO BRING?
- Bachelor’s degree required
- 1+ years of experience
- Shows high attention to detail
- Works with a sense of urgency and demonstrates a drive for results
- Identifies problems and creates impactful solutions
- Communicates clearly and directly to enable action and speed
- Builds and maintains strong, productive relationships
- Stays current with functional, industry and cultural trends globally
- Knowledge of adult learning principles
- Experience leveraging learning data, analytics, and reporting
- Experience working in a LMS
- Strong instructional design skills and experience with eLearning authoring tools (Articulate Rise, Storyline)
- Proficiency in Microsoft Office Suite and Copilot
- Retail eCommerce knowledge and/or Customer Care experience a plus
BENEFITS & PERKS
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Incentive bonus program
- 401(K) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
COMPANY DESCRIPTION
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
See all 143+ OPT Customer Specialist Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Specialist
Confirm your role meets OPT employment criteria
OPT requires work directly related to your degree field. Before accepting a Customer Specialist role, verify the job description connects to your major, whether that's business, communications, or a related discipline. Document that connection clearly for your DSO.
Track your employment start date carefully
Your OPT authorization has a fixed end date, and unemployment time counts against your 90-day limit. Secure your Customer Specialist offer and start date before your EAD period begins to avoid burning through that buffer unnecessarily.
Ask employers about STEM OPT extension eligibility
Some Customer Specialist roles at tech or software companies qualify for the 24-month STEM OPT extension if your degree is in a STEM field. Confirm the employer is E-Verify enrolled before you apply, not after you receive an offer.
Highlight customer-facing experience relevant to your degree
Employers hiring on OPT want confidence you can contribute immediately. Frame internships, campus jobs, or coursework that involved communication, problem-solving, or client interaction. That context makes your OPT status feel like an asset, not a risk.
Raise visa status early in the process
Bring up your OPT work authorization in the first substantive conversation with a recruiter, not at the offer stage. Most Customer Specialist employers are familiar with EADs. Early disclosure filters out inflexible employers and saves everyone time.
Keep your I-20 and EAD documents current and accessible
Customer Specialist employers complete I-9 verification on your first day. Have your EAD card and a valid passport ready. If your OPT renewal or STEM extension is pending, carry your I-20, EAD, and receipt notice together as your document package.
Customer Specialist OPT: Frequently Asked Questions
Can I work as a Customer Specialist on F-1 OPT?
Yes, provided the role is directly related to your degree field. A Customer Specialist position at a company in your industry, or one where communication and analytical skills from your major apply, generally satisfies this requirement. Your DSO can help you confirm the connection before you accept an offer.
Do Customer Specialist roles qualify for the STEM OPT extension?
It depends on your degree and the employer. If you have a STEM-classified degree and the Customer Specialist role is at an E-Verify enrolled company where technical knowledge from your field is applied, the extension may be available. Roles at software, data, or engineering companies are more likely to qualify than general retail or hospitality positions.
How do I find Customer Specialist jobs that are open to OPT students?
Migrate Mate is built specifically for F-1 OPT and visa-sponsored candidates, so every listing you see is from employers who are open to your work authorization status. Filtering by OPT on a general job board often returns incomplete results because most employers don't tag their listings by visa type.
What counts as a qualifying Customer Specialist job for OPT purposes?
USCIS doesn't maintain a list of approved job titles. What matters is whether the work is directly related to your field of study. A Customer Specialist role that involves data analysis, business operations, technical support, or client communications within your degree area will typically qualify. Roles unrelated to your major, such as general cashier work, generally do not.
What happens to my OPT if my Customer Specialist job ends before my EAD expires?
You have a cumulative 90-day unemployment limit during your OPT period (150 days if you're on a STEM extension). If your job ends, that clock starts immediately. You can take another qualifying Customer Specialist role to pause the count. Notify your DSO promptly so your SEVP record stays accurate and your status is protected.