OPT Client Services Consultant Jobs
Client Services Consultant roles frequently appear on OPT work authorization because employers in consulting, financial services, and technology regularly sponsor F-1 students. Your OPT period gives you up to 12 months of work authorization, with a 24-month STEM extension available if your undergraduate or graduate degree qualifies.
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Get Access To All JobsINTRODUCTION
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together. Bring your whole self.
THE ROLE
At Medallia, we don’t just implement software; we transform organizational culture through data. As a Consultant, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.
Responsibilities
- Strategic Consulting & Insights: Analyze and interpret customer and employee experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
- Maximizing Client ROI: Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value—optimizing processes and improving key performance indicators (KPIs) through the platform.
- Value-Based Solution Design: Translate complex business objectives into sustainable technical architectures, ensuring every system configuration is directly linked to a desired business outcome.
- Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client's strategic needs.
- Cross-Functional Collaboration: Work closely with Product and Sales teams to align Medallia’s capabilities with the long-term visions of the world’s most influential brands.
- Configuration & Testing: Configure the Medallia platform to meet customer requirements while supporting QA, client UAT, and launch processes.
MINIMUM QUALIFICATIONS
- 1+ years of experience in a client-facing, technical, professional services or closely related role
- Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning
PREFERRED QUALIFICATIONS
- Technical experience including Javascript, HTML, XML
- Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
- High-Impact Communication: Ability to present insights to C-suite executives, translating technical complexities into business language.
- Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
- Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
- Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys
- Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process
- Ability to understand, synthesize, and translate between business problems and technical concepts
COMPENSATION
- The annual base salary range for this position is $60,000-$89,000. This position is bonus eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
INTRODUCTION
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together. Bring your whole self.
THE ROLE
At Medallia, we don’t just implement software; we transform organizational culture through data. As a Consultant, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.
Responsibilities
- Strategic Consulting & Insights: Analyze and interpret customer and employee experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
- Maximizing Client ROI: Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value—optimizing processes and improving key performance indicators (KPIs) through the platform.
- Value-Based Solution Design: Translate complex business objectives into sustainable technical architectures, ensuring every system configuration is directly linked to a desired business outcome.
- Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client's strategic needs.
- Cross-Functional Collaboration: Work closely with Product and Sales teams to align Medallia’s capabilities with the long-term visions of the world’s most influential brands.
- Configuration & Testing: Configure the Medallia platform to meet customer requirements while supporting QA, client UAT, and launch processes.
MINIMUM QUALIFICATIONS
- 1+ years of experience in a client-facing, technical, professional services or closely related role
- Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning
PREFERRED QUALIFICATIONS
- Technical experience including Javascript, HTML, XML
- Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
- High-Impact Communication: Ability to present insights to C-suite executives, translating technical complexities into business language.
- Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
- Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
- Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys
- Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process
- Ability to understand, synthesize, and translate between business problems and technical concepts
COMPENSATION
- The annual base salary range for this position is $60,000-$89,000. This position is bonus eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
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Get Access To All JobsTips for Finding OPT Sponsorship as a Client Services Consultant
Target industries with consistent OPT hiring patterns
Consulting firms, SaaS companies, and financial services organizations hire Client Services Consultants on OPT regularly. Focus your search on mid-size and enterprise employers in these sectors, where structured onboarding processes make OPT authorization straightforward to accommodate.
Lead with your technical and analytical skills
Client Services Consultants are expected to analyze client data, interpret product usage metrics, and communicate findings clearly. Employers sponsoring OPT students want candidates who reduce friction immediately, so front-load your resume with quantifiable outcomes from internships or academic projects.
Understand your OPT authorization window before applying
Your OPT start date must align with your job offer. Applying too early creates gaps, and starting too late risks your grace period. Know your exact OPT validity dates and communicate them confidently when employers ask about your work authorization timeline.
Position yourself for STEM OPT extension early
If your degree is in a STEM-designated field, you may qualify for a 24-month extension. Client services roles at tech companies often count under eligible STEM criteria. Identify this early so you can target employers already familiar with the extension process.
Prepare to explain OPT clearly to hiring managers
Many hiring managers confuse OPT with H-1B visa sponsorship and assume the cost and complexity are similar. OPT requires no employer petition and no government fees. A brief, confident explanation during interviews removes hesitation and keeps you in consideration longer.
Use client-facing internship experience as your primary differentiator
Employers hiring for client services prioritize candidates who have already handled external relationships under pressure. Even a single internship managing client communication or resolving escalations gives you a concrete edge over candidates with only classroom or internal project experience.
Client Services Consultant OPT: Frequently Asked Questions
Can I work as a Client Services Consultant on OPT without employer sponsorship?
Yes. OPT work authorization is tied to your F-1 status, not a specific employer petition. You can accept a Client Services Consultant role as long as the job is directly related to your field of study. The employer does not need to file any government petition on your behalf, which makes OPT one of the most accessible work authorization categories for entry-level consulting roles.
Does a Client Services Consultant role qualify for the STEM OPT extension?
It depends on your employer and your degree. The STEM OPT extension is tied to your degree's CIP code, not the job title itself. If your degree is in a STEM-designated field and your employer uses E-Verify, you can apply for the 24-month extension. Client services roles at technology companies frequently meet this threshold, but you'll need to confirm your specific degree qualifies before applying.
How do I explain my OPT status to a Client Services employer who seems unfamiliar with it?
Keep it simple and direct. Tell the hiring manager that OPT is a federal work authorization program for F-1 students that requires no petition, no lottery, and no cost to the employer. You already have, or are applying for, your Employment Authorization Document. Most hesitation comes from employers conflating OPT with H-1B. A one-sentence clarification that no employer action is required usually resolves the concern immediately.
Where can I find Client Services Consultant jobs that are open to OPT candidates?
Migrate Mate is built specifically for F-1 OPT students and filters job listings by visa sponsorship compatibility. Rather than sorting through general job boards where OPT eligibility is rarely disclosed, Migrate Mate surfaces roles where employers are either actively sponsoring or open to OPT candidates, saving you the time of applying to positions that will stall at the work authorization question.
What happens to my OPT authorization if I'm laid off from a Client Services Consultant role?
You have a 90-day unemployment buffer during your OPT period. If your Client Services position ends, that buffer begins immediately. You can use that time to secure a new role in a related field without losing your status. If you're on the STEM OPT extension, the same 90-day rule applies, but any unemployment days used during initial OPT count toward the total, leaving you with fewer days than you might expect.