Support Lead Jobs for OPT Students
Support Lead roles are a strong fit for OPT authorization because most employers classify them as specialty occupations requiring a degree in business, communications, or a related field. Your 12-month OPT window (up to 36 months with a STEM extension if your degree qualifies) gives you time to prove yourself and pursue H-1B sponsorship.
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Get Access To All JobsINTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
- Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
- Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
- Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
- Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
- Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent
- College experience preferred
- Minimum 1 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!
Position Type:
Hourly
Position Starting At:
$11.50
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting.
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.
INTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
- Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
- Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
- Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
- Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
- Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent
- College experience preferred
- Minimum 1 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!
Position Type:
Hourly
Position Starting At:
$11.50
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting.
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.
How to Get Visa Sponsorship in Support Lead
Target companies with an H-1B sponsorship history
Search OFLC disclosure data to confirm a company has filed H-1B petitions before. Employers who have sponsored support roles previously are far more likely to do it again than those encountering the process for the first time.
Frame your role as a specialty occupation from day one
Document that your Support Lead responsibilities require your specific degree. Generic support duties can undermine an H-1B petition, so keep a record of technical or specialized tasks that directly connect to your educational background.
Raise sponsorship before accepting an offer
Ask about H-1B sponsorship during the offer negotiation stage, not after you start. Employers are far more receptive when it is part of the initial conversation rather than a surprise request six months into employment.
Highlight cross-functional leadership in your resume
Support Lead roles that involve managing teams, owning escalation processes, or collaborating across departments are stronger H-1B candidates. Quantify your scope with metrics like team size, ticket volume, or customer satisfaction scores.
Use your STEM extension window strategically if eligible
If your degree is in a STEM field, the 24-month extension gives you two additional H-1B lottery cycles. Use that time to build your sponsorship case with a documented track record in the Support Lead role.
Support Lead jobs are hiring across the US. Find yours.
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Get Access To All JobsFrequently Asked Questions
Can an F-1 OPT student work as a Support Lead?
Yes, as long as the role qualifies as a specialty occupation requiring a bachelor's degree or higher in a relevant field. Most Support Lead positions that involve technical systems, cross-functional coordination, or structured escalation management meet that standard. Your employer does not need to file any USCIS petition during your OPT period, only once they pursue H-1B sponsorship.
Does a Support Lead role qualify for a STEM OPT extension?
It depends on your degree, not the job title. If you graduated from a STEM-designated program, such as computer science, information systems, or engineering, you can apply for the 24-month STEM OPT extension regardless of your Support Lead title. The extension is tied to your CIP code, so check your program's designation on the DHS STEM list before assuming eligibility.
How do I find Support Lead jobs that are open to OPT candidates?
Browse Migrate Mate, which surfaces roles from employers with a verified history of sponsoring international candidates. Filtering by OPT-friendly employers saves significant time compared to applying broadly and discovering visa limitations late in the process. Employers listed there understand work authorization requirements and are more likely to engage seriously with OPT applicants.
What happens to my OPT status if I get promoted from a Support Lead role to a different position?
A promotion or title change does not automatically affect your OPT authorization, but the new role must still be directly related to your degree field. If the new position is significantly different from what your OPT was approved for, notify your DSO. Staying in a related specialty occupation track protects your status and strengthens any future H-1B petition.
Will employers sponsor a Support Lead for an H-1B?
Many do, particularly at mid-size to large technology, SaaS, and enterprise companies where Support Lead roles are well-defined and degree requirements are documented. The key is demonstrating that the role requires a specific bachelor's degree, not just any degree. Employers who have sponsored support roles before are your strongest targets, and your DSO can help you frame the specialty occupation argument before you start applying.
See which Support Lead employers are hiring and sponsoring visas right now.
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