OPT Client Service Specialist Jobs
Client Service Specialist roles are a strong fit for F-1 OPT students with communication-focused degrees in business, communications, or marketing. Most positions qualify as specialty occupations for OPT authorization. Your 12-month OPT window, or 24-month STEM extension if eligible, gives employers meaningful time to assess sponsorship.
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Get Access To All JobsADP is hiring a Client Service Specialist II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for Section 125 Premium Only Plan (POP) services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day POP plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.
Responsibilities:
- Acts as the primary contact for section 125 POP plans regarding day-to-day record keeping matters and provides prompt customer service.
- Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention.
- Assist clients with requests for plan changes and ensures the necessary project plans are followed through to completion.
- Communicates compliance testing results and recommends options to improve results (if necessary).
- Monitor plan documents for adherence to applicable rules and regulations.
- Proactively initiates conversations with clients related to training and plan design.
- Actively looks at client criteria for plan reviews.
- Proactively contacts clients to discuss options to increase retention and client loyalty.
- Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization.
- Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved.
- Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.
- Explains to the client how systems relate.
- Resolves general point of call questions.
- Understands workflow, above average call handling, payroll feeds along with progressing technically.
- Escalates issues appropriately.
- Applies strategies where appropriate to clients for plan enhancements, additional business and overall retention and can discuss these benefits with the client.
QUALIFICATIONS REQUIRED:
- 1 to 3 Years of Directly Related Experience
- Minimum of 2 years of successful experience as a CLIENT SERVICE SPECIALIST I (or equivalent DC plan administration experience).
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Experience in a client service environment required. ADP payroll and 401(k) experience is preferred.
- Bachelor's Degree or its equivalent in education and experience
- Demonstrates strong oral/written communication skills.
- Demonstrates strong listening skills.
- Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
- Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).
- Proficiency in using payroll and recordkeeping systems
- Ability to learn quickly, function in a fast-paced environment, and work on multiple projects simultaneously.
- Proven relationship-building skills. Strong time-management, organization and problem-solving skills.
- Demonstrates strong presentation skills.
- Ability to coordinate and take the lead on conference calls.
- Ability to gauge client satisfaction through scheduled surveys, client visits and day-to-day interaction.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $16.35 - USD $33.17 / Hour*
Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
ADP is hiring a Client Service Specialist II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for Section 125 Premium Only Plan (POP) services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day POP plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.
Responsibilities:
- Acts as the primary contact for section 125 POP plans regarding day-to-day record keeping matters and provides prompt customer service.
- Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention.
- Assist clients with requests for plan changes and ensures the necessary project plans are followed through to completion.
- Communicates compliance testing results and recommends options to improve results (if necessary).
- Monitor plan documents for adherence to applicable rules and regulations.
- Proactively initiates conversations with clients related to training and plan design.
- Actively looks at client criteria for plan reviews.
- Proactively contacts clients to discuss options to increase retention and client loyalty.
- Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization.
- Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved.
- Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.
- Explains to the client how systems relate.
- Resolves general point of call questions.
- Understands workflow, above average call handling, payroll feeds along with progressing technically.
- Escalates issues appropriately.
- Applies strategies where appropriate to clients for plan enhancements, additional business and overall retention and can discuss these benefits with the client.
QUALIFICATIONS REQUIRED:
- 1 to 3 Years of Directly Related Experience
- Minimum of 2 years of successful experience as a CLIENT SERVICE SPECIALIST I (or equivalent DC plan administration experience).
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Experience in a client service environment required. ADP payroll and 401(k) experience is preferred.
- Bachelor's Degree or its equivalent in education and experience
- Demonstrates strong oral/written communication skills.
- Demonstrates strong listening skills.
- Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
- Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).
- Proficiency in using payroll and recordkeeping systems
- Ability to learn quickly, function in a fast-paced environment, and work on multiple projects simultaneously.
- Proven relationship-building skills. Strong time-management, organization and problem-solving skills.
- Demonstrates strong presentation skills.
- Ability to coordinate and take the lead on conference calls.
- Ability to gauge client satisfaction through scheduled surveys, client visits and day-to-day interaction.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $16.35 - USD $33.17 / Hour*
Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
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Get Access To All JobsTips for Finding OPT Sponsorship as a Client Service Specialist
Target employers with H-1B sponsorship history
Companies that have sponsored H-1B visas before are far more likely to support your transition after OPT. Search USCIS H-1B visa employer data to identify firms in customer success and client services that have a track record of sponsoring international employees.
Frame your degree as a specialty occupation match
Client Service Specialist roles qualify for OPT when tied to a relevant degree in business, communications, or a related field. Be prepared to explain this connection clearly to HR teams, since some recruiters are unfamiliar with how specialty occupation requirements apply to service roles.
Raise OPT early in the interview process
Disclosing your OPT status before the offer stage prevents late-stage surprises and filters out employers who won't sponsor. Framing it as a straightforward 12-month authorization with a potential STEM extension makes the conversation easier for hiring managers unfamiliar with the process.
Prioritize companies with dedicated HR or immigration support
Mid-size and enterprise employers in financial services, technology, and healthcare typically have in-house HR teams familiar with OPT and H-1B sponsorship. Smaller firms may be willing but lack the infrastructure, which can cause delays when your OPT window is running short.
Highlight client-facing metrics in your application materials
Employers sponsoring OPT students want evidence of business impact. Quantify your experience with retention rates, customer satisfaction scores, or resolution times. Concrete numbers reduce perceived hiring risk and make the sponsorship conversation easier to justify internally to decision-makers.
Apply through OPT-focused job boards to avoid unsponsored listings
General job boards are full of roles that exclude international candidates without flagging it. Migrate Mate filters for employers open to sponsorship, so you spend time on applications that can actually lead to a long-term work authorization outcome rather than dead ends.
Client Service Specialist OPT: Frequently Asked Questions
Can I work as a Client Service Specialist on F-1 OPT?
Yes, provided your role qualifies as a specialty occupation directly related to your degree. A Client Service Specialist position tied to a degree in business administration, communications, or marketing typically satisfies this requirement. Your employer does not need to file anything with USCIS during your OPT period, but your job must align with your field of study.
Do Client Service Specialist employers typically sponsor H-1B visas?
Sponsorship rates vary significantly by industry. Financial services firms, enterprise software companies, and large healthcare organizations are among the more consistent sponsors for client-facing roles. Smaller agencies and startups may offer OPT employment but lack the resources to manage H-1B petitions. Migrate Mate lists Client Service Specialist roles from employers who are open to sponsorship, which helps you identify realistic long-term opportunities upfront.
Does a Client Service Specialist role qualify for the 24-month STEM OPT extension?
Only if your undergraduate or graduate degree is on the STEM Designated Degree Program list. Business degrees generally do not qualify, but degrees in management information systems, data analytics, or certain quantitative fields may. If your degree qualifies and your employer is enrolled in E-Verify, you can apply for the extension before your initial 12-month OPT period expires.
What happens if my OPT expires before my employer files an H-1B petition?
If your employer files an H-1B petition before the April 1 cap-subject deadline and you have OPT authorization at the time of filing, a timely filed petition triggers an automatic cap-gap extension that covers you through September 30. Without that petition, your work authorization ends when your OPT expires, so timing your job search and sponsorship conversations with the H-1B calendar is important.
How should I explain my OPT status to a hiring manager for a Client Service Specialist role?
Keep it direct and practical. Explain that you have 12 months of work authorization through F-1 OPT, that no employer action is required during that period, and that you would need H-1B sponsorship to continue working beyond that window. Many hiring managers in client services are unfamiliar with OPT mechanics, so a brief, confident explanation removes ambiguity and positions sponsorship as a straightforward next step rather than a liability.