OPT Client Service Specialist Jobs
Client Service Specialist roles are a strong fit for F-1 OPT students with communication-focused degrees in business, communications, or marketing. Most positions qualify as specialty occupations for OPT authorization. Your 12-month OPT window, or 24-month STEM extension if eligible, gives employers meaningful time to assess sponsorship.
Find OPT Client Service Specialist JobsOverview
Showing 5 of 13+ Client Service Specialist jobs
See all Client Service Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Client Service Specialist roles.
Get Access To All JobsINTRODUCTION
Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.
If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.
ROLE AND RESPONSIBILITIES
The Client Service Specialist is a dedicated and important Team Member in the overall Client experience. The CSS role is instrumental within the Team dynamic, focusing on functions and responsibilities that are designed to improve and enhance workflows, timeliness, and client responsiveness.
BASIC QUALIFICATIONS
- Strong attention to detail
- Positive, can-do attitude
- Self-motivated, flexible and disciplined
- Ability to work independently as well as in team environment
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to thrive in fast-paced production environment
Experience
- 3-5 years of applicable job experience required
- Proficient with Microsoft Office products, required
- Prior experience in broker agency or benefit administration firm, preferred
- Familiarity with insurance carrier websites, preferred
- Proven track record in customer service; preferred
- Bachelor’s Degree, preferred
- Familiarity with database applications, a plus
- Familiarity with Employee Navigator, a plus
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.
OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.
Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:
City and County of San Francisco
City of Los Angeles
County of Los Angeles
Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
In short, we believe in hiring the most qualified applicant for the position, regardless of background.
If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.
OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.
Thank you for your interest in joining the OneDigital team!
INTRODUCTION
Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.
If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.
ROLE AND RESPONSIBILITIES
The Client Service Specialist is a dedicated and important Team Member in the overall Client experience. The CSS role is instrumental within the Team dynamic, focusing on functions and responsibilities that are designed to improve and enhance workflows, timeliness, and client responsiveness.
BASIC QUALIFICATIONS
- Strong attention to detail
- Positive, can-do attitude
- Self-motivated, flexible and disciplined
- Ability to work independently as well as in team environment
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to thrive in fast-paced production environment
Experience
- 3-5 years of applicable job experience required
- Proficient with Microsoft Office products, required
- Prior experience in broker agency or benefit administration firm, preferred
- Familiarity with insurance carrier websites, preferred
- Proven track record in customer service; preferred
- Bachelor’s Degree, preferred
- Familiarity with database applications, a plus
- Familiarity with Employee Navigator, a plus
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.
OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.
Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:
City and County of San Francisco
City of Los Angeles
County of Los Angeles
Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
In short, we believe in hiring the most qualified applicant for the position, regardless of background.
If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.
OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.
Thank you for your interest in joining the OneDigital team!
See all OPT Client Service Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Client Service Specialist Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Client Service Specialist
Target employers with H-1B sponsorship history
Companies that have sponsored H-1B visas before are far more likely to support your transition after OPT. Search USCIS H-1B visa employer data to identify firms in customer success and client services that have a track record of sponsoring international employees.
Frame your degree as a specialty occupation match
Client Service Specialist roles qualify for OPT when tied to a relevant degree in business, communications, or a related field. Be prepared to explain this connection clearly to HR teams, since some recruiters are unfamiliar with how specialty occupation requirements apply to service roles.
Raise OPT early in the interview process
Disclosing your OPT status before the offer stage prevents late-stage surprises and filters out employers who won't sponsor. Framing it as a straightforward 12-month authorization with a potential STEM extension makes the conversation easier for hiring managers unfamiliar with the process.
Prioritize companies with dedicated HR or immigration support
Mid-size and enterprise employers in financial services, technology, and healthcare typically have in-house HR teams familiar with OPT and H-1B sponsorship. Smaller firms may be willing but lack the infrastructure, which can cause delays when your OPT window is running short.
Highlight client-facing metrics in your application materials
Employers sponsoring OPT students want evidence of business impact. Quantify your experience with retention rates, customer satisfaction scores, or resolution times. Concrete numbers reduce perceived hiring risk and make the sponsorship conversation easier to justify internally to decision-makers.
Apply through OPT-focused job boards to avoid unsponsored listings
General job boards are full of roles that exclude international candidates without flagging it. Migrate Mate filters for employers open to sponsorship, so you spend time on applications that can actually lead to a long-term work authorization outcome rather than dead ends.
Client Service Specialist OPT: Frequently Asked Questions
Can I work as a Client Service Specialist on F-1 OPT?
Yes, provided your role qualifies as a specialty occupation directly related to your degree. A Client Service Specialist position tied to a degree in business administration, communications, or marketing typically satisfies this requirement. Your employer does not need to file anything with USCIS during your OPT period, but your job must align with your field of study.
Do Client Service Specialist employers typically sponsor H-1B visas?
Sponsorship rates vary significantly by industry. Financial services firms, enterprise software companies, and large healthcare organizations are among the more consistent sponsors for client-facing roles. Smaller agencies and startups may offer OPT employment but lack the resources to manage H-1B petitions. Migrate Mate lists Client Service Specialist roles from employers who are open to sponsorship, which helps you identify realistic long-term opportunities upfront.
Does a Client Service Specialist role qualify for the 24-month STEM OPT extension?
Only if your undergraduate or graduate degree is on the STEM Designated Degree Program list. Business degrees generally do not qualify, but degrees in management information systems, data analytics, or certain quantitative fields may. If your degree qualifies and your employer is enrolled in E-Verify, you can apply for the extension before your initial 12-month OPT period expires.
What happens if my OPT expires before my employer files an H-1B petition?
If your employer files an H-1B petition before the April 1 cap-subject deadline and you have OPT authorization at the time of filing, a timely filed petition triggers an automatic cap-gap extension that covers you through September 30. Without that petition, your work authorization ends when your OPT expires, so timing your job search and sponsorship conversations with the H-1B calendar is important.
How should I explain my OPT status to a hiring manager for a Client Service Specialist role?
Keep it direct and practical. Explain that you have 12 months of work authorization through F-1 OPT, that no employer action is required during that period, and that you would need H-1B sponsorship to continue working beyond that window. Many hiring managers in client services are unfamiliar with OPT mechanics, so a brief, confident explanation removes ambiguity and positions sponsorship as a straightforward next step rather than a liability.